Manage Ftmo

How to cancel FTMO in the philippines and protect your trading account

What FTMO is and why you might want to cancel

FTMO is a Prague-based trading evaluation company that charges you a one-time fee to access a simulated trading challenge. Once you pay between ₱4,464 and ₱56,444, you enter a controlled environment where you prove your trading skills before managing a funded account. Unlike Netflix or Spotify, there is no monthly subscription lurking in the background - you pay once, then decide later if you want another challenge.

The problem arises when you realize the evaluation service does not match your expectations, your schedule shifts, or you simply want to stop trading for now. Many Filipinos feel trapped because FTMO does not advertise a simple in-app cancellation button like streaming services do. Instead, you navigate a Prague-based support system that operates outside Philippine business hours, and refund windows close fast. That is where Stopee steps in - we have helped thousands of consumers cancel complex digital services and recover money they thought was lost.

How FTMO actually works for traders

You pay a one-time challenge fee for access to a simulated trading platform with preset rules, profit targets, and risk limits. The FTMO Challenge offers account sizes from $10,000 (₱564,000) up to $200,000 (₱11,280,000), with corresponding fees. The critical detail: FTMO's own FAQ confirms these are one-time, non-recurring charges. Your frustration likely stems from discovering that cancellation is not a simple toggle - it involves account deletion, potential refund claims, and proof of contact with support.

Why filipino traders cancel FTMO

You might cancel because you lost money in the challenge and do not want to pay for another account. You may have lost interest in prop trading altogether. You could have discovered hidden trading restrictions that prevent you from using your preferred strategies. Or you simply changed your mind within 30 days and want a refund. Each reason carries different next steps, and Stopee has documented exactly what works.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to clear, honest information about services and refunds. FTMO must clearly state its refund policy before you pay. If the company charged you without displaying its terms visibly, or if it refuses to honor a legitimate refund request within the stated window, you have grounds to escalate.

The 30-day withdrawal window

FTMO publishes a 30-day refund policy. If you purchased a challenge on January 1st, you must submit your cancellation and refund request by January 30th to qualify. After day 30, FTMO's terms state no refunds apply for used or unused services. The law supports this for digital services - but only if FTMO made the window clear before you paid. Save proof that you received the terms.

When to involve consumer authorities in the philippines

If FTMO refuses your refund within the 30-day window and you have proof you requested it in time, contact the Department of Trade and Industry (DTI) Consumer Protection Group or file a complaint with the National Telecommunications Commission (NTC) if payment issues involved electronic transactions. Stopee recommends gathering all email receipts, payment confirmations, and cancellation timestamps before escalating - these become your evidence.

Cancellation methods: which route to take

FTMO offers no automated cancellation tool on its website, so you must contact support directly. You have three contact channels: email, live chat, and international phone support. Each carries different risks and timelines.

Email cancellation: the safest route

Email to support@ftmo.com is your strongest cancellation method because it creates a timestamped record. FTMO's support team responds within 24 to 48 hours, and you can attach proof of purchase and your account details in one message. This method protects you because the company cannot later claim you never requested cancellation.

Live chat and phone support: faster but risky

FTMO advertises 24/7 live chat and phone support at +420 910 920 310 (Monday to Friday, 9:00 to 17:00 Central European Time). For someone in Manila, this window often falls between 3:00 AM and 11:00 PM Philippine time - technically possible, but awkward. Phone support is English-only, and if the agent misunderstands your request or forgets details, you have no written proof. Warning: If you cancel via chat or phone, always request written confirmation by email immediately after. Do not assume the agent will send it automatically.

How to cancel FTMO step by step

Follow this sequence to cancel your FTMO account and submit a refund request if you are still within the 30-day window.

Before you contact support: gather your proof

1. Log into your FTMO account and take a screenshot of your dashboard showing your active challenge or account status.
2. Find your original purchase receipt or payment confirmation email - note the exact purchase date.
3. Calculate whether you are still within the 30-day refund window. If you are on day 29, send your cancellation email immediately.
4. Write down the account size you purchased (e.g., $10,000 Challenge) and the fee you paid (e.g., ₱4,464).
5. Keep this information in front of you when you compose your cancellation request.

The email cancellation process

1. Open your email client and compose a new message to support@ftmo.com.
2. In the subject line, write: "Account Cancellation and Refund Request - [Your FTMO Username]"
3. In the body, include:
   • Your full name as registered on the account
   • Your FTMO username or account ID
   • The account size and challenge type you purchased (e.g., "FTMO Challenge 1-Step, $10,000 account")
   • The exact date you purchased the challenge
   • A clear statement: "I request immediate cancellation of my FTMO account and a full refund under your 30-day withdrawal policy" (if applicable)
   • Your reason for cancellation, kept brief and professional (e.g., "I no longer wish to participate in prop trading at this time")
4. Attach a screenshot of your account dashboard, your payment receipt, and any confirmation emails from FTMO.
5. Click Send and note the exact timestamp.
6. Check your spam folder over the next 48 hours - FTMO's response may arrive there.

If you choose phone or live chat

1. Open FTMO's website and navigate to the live chat widget (typically bottom-right corner), or dial +420 910 920 310 during business hours (9:00 to 17:00 CET, Monday to Friday).
2. Introduce yourself and state clearly: "I want to cancel my FTMO account and request a refund if I am within 30 days of purchase."
3. Provide your FTMO username, account size, and purchase date when asked.
4. After the agent responds, immediately follow up with an email to support@ftmo.com saying: "I contacted support via [chat/phone] on [date/time] requesting account cancellation. Please send written confirmation to this email address."
5. Warning: Do not rely solely on chat or phone - always get email confirmation in writing.

Account deletion beyond the 30-day window

1. If you are past 30 days and simply want your account removed (without expecting a refund), send an email to support@ftmo.com titled "Account Deletion Request - [Your FTMO Username]"
2. State: "I request permanent deletion of my FTMO account and all associated trading data. I understand this action cannot be reversed."
3. FTMO will typically confirm deletion within 5 to 7 business days.
4. You may not receive a refund at this stage, but you have proof the account is closed and cannot be charged again.

Refunds: timelines and what to expect

FTMO's refund policy hinges on the 30-day window from purchase. Your claim for money depends on acting fast and presenting clear evidence.

Refunds within the 30-day window

If you request cancellation and refund within 30 days of purchase, FTMO processes the refund to your original payment method within 5 to 10 business days. The company does not charge processing or cancellation fees. Check your bank account or e-wallet (GCash, PayMaya, or international card) for the credit - it may appear as a reversal or a deposit, depending on your payment provider.

Refunds after 30 days

FTMO's published terms deny refunds for services used or unused after 30 days. However, if you can prove the company was deceptive about the service or failed to provide what it advertised, you retain grounds to dispute the charge. Contact the DTI Consumer Protection Group with your evidence and explain why the refund should be exceptions. Stopee has seen success when consumers prove FTMO misrepresented trading rules or risk limits.

Payment disputes if FTMO ignores your request

If FTMO does not respond to your cancellation email within 7 days, or refuses to process a refund you believe you are owed, you can file a chargeback with your bank or payment provider (credit card, PayPal, GCash, PayMaya, etc.). Provide the issuer with your cancellation email, the company's non-response, and a clear explanation. Banks in the Philippines investigate chargebacks within 30 to 60 days.

FTMO pricing and account options

Understanding FTMO's fee structure helps you decide quickly whether cancellation is your best choice.

What happens after you cancel FTMO

Cancellation does not end instantly - you move through phases, and Stopee wants you to know what each one looks like.

Immediate steps after cancellation

Once FTMO confirms your cancellation, your trading account is frozen within 24 to 48 hours. You can no longer log in or place trades. If you requested a refund, the company processes it to your original payment method. Your personal data remains in FTMO's system for 6 months (unless you requested account deletion), then is removed in line with EU and international data protection rules.

Monitoring for unexpected charges

FTMO does not auto-renew, so unexpected recurring charges are rare. However, watch your bank and payment app statements for 30 days after cancellation to confirm no additional fees appear. If a charge emerges, contact FTMO support immediately with a screenshot and file a dispute with your bank if the company does not reverse it within 5 days.

Account reactivation if you change your mind

You can reactivate a cancelled FTMO account by logging back in and purchasing a new challenge. No special request is needed. However, if you deleted your account entirely, you must create a new one from scratch, which requires re-verifying your identity and payment method.

Common cancellation mistakes filipino traders make

Cancellation frustration is real, and these blunders cost you time and money. Learn what not to do.

Mistake 1: waiting until day 31 to request a refund

The 30-day window is absolute. If you request cancellation on day 31, FTMO's system rejects refund requests automatically. There is no grace period, no exception process visible on the website. If you are unsure of your purchase date, email FTMO and ask them to confirm it - this takes 24 hours and costs you nothing.

Mistake 2: cancelling via live chat only, with no email follow-up

A live chat agent confirms your cancellation verbally, then closes the chat. Three days later, FTMO sends you a challenge invite. When you ask why, the company has no record of your request. Email creates an evidence trail. Pro tip: Always send a follow-up email within 1 hour of any phone or chat cancellation.

Mistake 3: ignoring the refund window and expecting negotiation

FTMO's terms are clear: 30 days for refunds, no exceptions posted. If you ask for a refund on day 45 and claim you "forgot to cancel sooner," the company will politely refuse. FTMO does not negotiate refunds based on performance or personal hardship. You cannot trade back your losses and expect the fee refunded.

Mistake 4: not saving proof of purchase before contacting support

If your email account is compromised or you lose the confirmation email, you have no proof of the original transaction. FTMO can look it up, but the process takes longer. Take a screenshot of your FTMO account dashboard and your payment confirmation email the day you purchase - store both in a secure folder or cloud backup.

Mistake 5: using payment apps without checking transaction history

You paid via GCash or PayMaya, received the FTMO account, and assumed the transaction was done. Weeks later, FTMO sends a "renewal notice" for a service you thought was one-time. Check your payment app statement monthly. If FTMO ever charged you twice, screenshot it and file a chargeback immediately with your app's support team.

Checklist: your step-by-step cancellation roadmap

Print or bookmark this checklist to stay on track.

• ☐ Log into FTMO and screenshot your account dashboard
• ☐ Find your original purchase confirmation email and note the date
• ☐ Count the days since purchase - confirm you are within 30 days if seeking a refund
• ☐ Write down your FTMO username, account size, and the fee you paid
• ☐ Compose a clear, professional cancellation email to support@ftmo.com
• ☐ Attach your account screenshot, payment receipt, and any other relevant documents
• ☐ Send the email and note the timestamp (screenshot or forward to yourself for proof)
• ☐ Expect a response within 24 to 48 hours
• ☐ If you used phone or chat, follow up with an email confirmation request within 1 hour
• ☐ Watch for the refund in your bank or payment app within 5 to 10 business days
• ☐ Monitor your statements for 30 days - confirm no additional charges appear
• ☐ If FTMO does not respond or refuses, prepare to contact the DTI Consumer Protection Group

FTMO contact information and cancellation address

FTMO's registered headquarters and official contact point for all services - including cancellations, refund requests, and account deletion - is located in the Czech Republic.

Why you should save FTMO's details

Keep the email address and phone number in a notes file or contact list. If support takes longer than expected or you need to file a complaint later, you will have the correct address without searching again. Stopee recommends storing cancellation details separately from your main email account - back them up in case your email is hacked or lost.

Why FTMO cancellation matters: your right to walk away

FTMO presents itself as a fair trading evaluation platform, but the company is still a business. You paid money for a service, and you have every right to cancel if it does not serve you. The 30-day refund window exists because Philippine and European consumer law protect your right to change your mind on digital purchases.

The friction you feel - lack of a cancel button, overseas support, unclear timelines - is partly by design. Companies that make cancellation hard tend to keep more customers paying. That is not fair, and it is why Stopee exists. We have helped thousands of consumers cancel trading platforms, subscription services, and financial tools by breaking the process into clear, actionable steps. The same approach works for FTMO. You gather proof, compose a single email, and follow up. Within days, your cancellation is confirmed and your refund is on the way.

Your next step: If you are ready to cancel, go back to the step-by-step section, gather your proof now, and send that email today. If you are still deciding, use the pricing table and common mistakes section to think it through. And if FTMO refuses your cancellation or refund unjustly, Stopee has documented escalation paths with the DTI and your bank. You are not trapped. You have options, and you deserve clarity. Start your cancellation now.