Manage Genius

How to cancel genius and stop recurring charges in the philippines

What genius is and how the subscription works

Genius is a subscription-based digital service that combines personal finance tools, budgeting support, and account management features. If you are in the Philippines, you may know it as Genius by Albert or Genius Scan Premium, depending on which version you signed up for. The service operates on automatic renewal: your subscription renews on a set billing date unless you cancel before that date arrives.

Here is what matters most for cancellation: Genius offers a free trial period (typically 14 days), and if you do not cancel before the trial window closes, the service converts to a paid subscription automatically. That is where most cancellation headaches begin, especially when users forget the exact renewal date or lose track of which platform they signed up through.

Pricing and billing cycle in the philippines

The primary paid plan is Genius Scan Premium at an annual rate of $24.99 USD, which converts to approximately 1,412 Philippine pesos (₱1,412) at current exchange rates. This plan includes advanced document scanning, editing features, cloud storage integration, and account insights that are locked behind the paywall on the free tier.

Your subscription renews every 12 months automatically unless you cancel before the renewal date. The exact date is shown in your account settings under Subscription or Billing. Even if you used a free trial, once it expires, charges begin on the conversion date.

Where genius support is available for philippine users

Genius offers 24/7 support through multiple channels: the official support center at the Genius Help Center, in-app live chat, email support, and phone support at (805) 410-3509. The support team can answer billing questions, explain your renewal date, and help troubleshoot cancellation issues if the online process fails.

Support availability is a critical resource if your cancellation does not go through or if you continue to see charges after you believe you have cancelled. Keep support contact information saved before you begin the cancellation process.

Why you should cancel genius before your next billing date

The most common reason users cancel Genius is simple: they signed up for the free trial to test the features and then forgot to cancel before charges kicked in. Once the trial period ends, the subscription becomes paid, and your payment method gets charged automatically every renewal cycle.

Another reason is subscription stacking. Many users sign up for multiple digital services and lose track of what they are actually using. Genius may have seemed useful at first, but if you have moved to a different budgeting app or no longer need the premium scanning features, keeping the subscription wastes money every year.

Common reasons for cancellation

• Free trial ended and charges began without your attention
• You found a cheaper or better alternative for budgeting or document scanning
• You do not use the premium features enough to justify the annual cost
• You want to simplify your subscription list and reduce monthly or annual spending
• You prefer to manage finances manually rather than through automated tools

Financial impact of delaying cancellation

Every day you wait past your cancellation decision costs you real money. At 1,412 pesos per year, delaying cancellation by even a few weeks until your next renewal date means paying for another full year of service you may not use. The sooner you cancel, the sooner you stop the automatic charges.

This is where Stopee empowers you to take control: the cancellation process takes fewer than 5 minutes, and completing it before your renewal date prevents an entire year of unwanted charges.

How to cancel genius step by step

Your cancellation method depends on where you subscribed: directly through the Genius website, via the Apple App Store, or through Google Play. Each method has a different cancellation path, and using the wrong path is one of the biggest reasons people fail to cancel successfully.

Method 1: cancel through the genius website account page

If you signed up directly on genius.com using your email and payment card, you must cancel through the same website account page.

1. Visit genius.com and log in with your email address and password
2. Navigate to your profile menu, typically in the top-right corner
3. Select Account Settings or My Account
4. Click or tap Subscription or Billing Settings
5. Locate your active Genius Scan Premium plan
6. Select the Cancel Subscription or End Membership option
7. Follow any confirmation prompts or survey questions (these are optional; you can skip them)
8. Look for a final confirmation message stating your subscription is cancelled
9. Take a screenshot of the confirmation for your records
10. Save the email confirmation that Genius sends to your inbox within minutes

Pro tip: Open your browser's developer tools (right-click, inspect) before you start. If the cancellation page fails to load, you will have evidence of the technical issue for your support claim.

Warning: Do not close the page immediately after clicking cancel. Wait at least 10 seconds to ensure the request processes. If the page redirects to a confirmation screen, that is a good sign.

Method 2: cancel through the apple app store

If you subscribed to Genius through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through your Apple ID account, not through the Genius app or website.

1. Open the App Store on your Apple device
2. Tap your profile icon in the top-right corner
3. Select Account
4. Tap Subscriptions
5. Find Genius Scan Premium or the Genius subscription in the list
6. Tap on the Genius subscription
7. Select Cancel Subscription (or End Free Trial if you are still in the trial period)
8. Confirm your cancellation
9. You will see Expires on [date] - that is your final billing date
10. Take a screenshot showing the expiration date

Pro tip: Check your billing history in the same Subscriptions menu to see all past charges. This helps you verify when your subscription began and whether you were charged during the free trial.

Warning: Cancelling the app itself does not cancel your subscription. You must follow the steps above to remove the subscription from your Apple ID account.

Method 3: cancel through google play

If you subscribed through Google Play on an Android device, your cancellation happens in Google Play, not in the Genius app itself.

1. Open Google Play Store on your Android device
2. Tap your profile icon in the top-right corner
3. Select Manage your Google Account
4. Go to the Payments and subscriptions tab
5. Select Subscriptions
6. Find Genius Scan Premium in your active subscriptions
7. Tap on it and select Cancel subscription
8. Choose your reason (optional) and confirm
9. You will see Expires on [date] - note this for your records
10. Take a screenshot of the cancellation confirmation

Pro tip: Google Play stores all your subscription history. Visit this menu regularly to catch any unexpected renewals before they charge you.

Warning: If you uninstall the Genius app without cancelling the subscription through Google Play, you will still be charged at renewal.

What to do after you cancel genius

Cancellation is not complete the moment you click the button. Follow these steps to confirm the cancellation went through and protect yourself from surprise charges.

Verification steps in the first 24 hours

After you cancel, Stopee recommends that you check three things within 24 hours to confirm the cancellation took effect:

1. Check your email inbox for a cancellation confirmation from Genius
   • Look in your spam or promotions folder if it does not appear in your inbox
   • Save this email as proof of cancellation
2. Log back into your Genius account or app and verify the subscription no longer shows as active
   • If it still shows as active, contact support immediately
3. Check your payment method (credit card, debit card, or mobile wallet) to ensure no new charges appear
   • A pending charge may appear briefly; this is normal and will disappear within 3-5 business days

Monitoring after cancellation

Set a calendar reminder for three days after your cancellation date. Check your bank or payment method again to ensure Genius did not process a surprise renewal charge. If you see a charge after the cancellation date, you have evidence that the cancellation failed, which you can use to request a refund.

Keep all cancellation emails and screenshots for at least 90 days. If a dispute arises with your bank or payment processor, you will need this proof to fight the charge.

Refunds and billing rights under philippines law

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to fair billing, accurate product information, and protection against deceptive practices. If Genius continued to charge you after you cancelled, or if charges appeared during a free trial period, you may be entitled to a refund.

When you can request a refund

Stopee has helped thousands of consumers recover refunds in these situations. You may qualify for a refund if:

• You cancelled within the trial period but were still charged
• You cancelled before your renewal date but were charged anyway
• You were charged multiple times for a single subscription cycle
• The service was not available or did not work as advertised

How to request a refund from genius

1. Contact Genius support at (805) 410-3509 or through the Genius Help Center at help.genius.com/hc/en-us
2. Explain that you were charged after cancellation or during a free trial
3. Provide your cancellation screenshot, confirmation email, and bank statement showing the unwanted charge
4. Request a full refund of the disputed amount in Philippine pesos
5. Ask for a written response within 7 business days
6. If Genius refuses or does not respond, escalate to your payment processor or bank

Escalation through your bank or payment provider

If Genius denies your refund request or ignores it, you have the right to dispute the charge with your bank or credit card company. This is called a chargeback or dispute claim. Most banks in the Philippines allow you to file disputes online through their app or website within 60 days of the charge.

When you file the dispute, provide the same documentation: cancellation confirmation, emails, and screenshots. Your bank will investigate and typically rule in your favor if you can prove you cancelled before the charge date.

Your rights under republic act no. 7394

The Consumer Act of the Philippines protects you from unfair contract terms, automatic renewal traps, and billing abuse. Genius is required to:

• Clearly disclose the renewal date before charging you
• Make cancellation as easy as signup
• Honor cancellation requests made before the renewal date
• Refund charges that violate these requirements

If Genius violates these rights, you can file a complaint with the Department of Trade and Industry (DTI) or the National Telecommunications Commission (NTC) if Genius is operating as a telecom-related service. Stopee recommends keeping all documentation for such complaints.

Common mistakes that prevent successful cancellation

The frustration of failed cancellation is real, and most failures come down to a few preventable mistakes. Knowing these traps in advance puts you in control.

Mistake 1: cancelling the app instead of the subscription

The biggest mistake is deleting the Genius app and assuming you have cancelled. Uninstalling the app does nothing to stop your subscription or auto-renewal charges. You must follow the platform-specific steps (website, App Store, or Google Play) outlined above.

Mistake 2: cancelling on the wrong platform

If you signed up through the App Store but try to cancel through the Genius website, the cancellation will not work. The platform where you subscribed is the only place your cancellation will take effect. Check your original signup email to confirm which platform was used, then cancel on that same platform.

Mistake 3: missing the renewal date deadline

Genius requires cancellation before your renewal date to stop the next charge. If you wait until after the renewal date, you have already been charged for another year. Once charged, you must request a refund rather than simply cancel. Mark your renewal date in your calendar and cancel at least 3 days before that date to leave a safety margin.

Mistake 4: not saving cancellation confirmation

Without a screenshot or confirmation email, you have no proof that you cancelled. If Genius later claims you never cancelled and charges you anyway, you will have no evidence to dispute the charge with your bank. Always save proof immediately.

Mistake 5: ignoring a charge that appears after cancellation

If a charge appears days or weeks after you cancelled, report it to Genius and your bank immediately. The longer you wait, the harder it becomes to prove you did cancel. Contact support within 7 days of spotting the unwanted charge.

Pricing comparison and cancellation timeline

Understanding what you are paying for and when charges occur helps you make informed cancellation decisions. The table below shows your subscription details and key dates.

Checklist for successful cancellation

Use this checklist to ensure you complete every step and avoid common pitfalls.

Contact information and support escalation

If your cancellation fails or if charges continue after you cancel, use these contact methods to resolve the issue directly with Genius or escalate to authorities in the Philippines.

Genius support channels

Contact Genius support immediately if you encounter any problems:

• Phone: (805) 410-3509 (available 24/7)
• Support portal: help.genius.com/hc/en-us
• In-app chat: Available within the Genius app
• Email: Support requests can be submitted through the Help Center

Philippine consumer protection escalation

If Genius does not respond within 7 business days or refuses your refund request, file a complaint with:

• Department of Trade and Industry (DTI): Main line or regional offices; accepts complaints about unfair billing and deceptive practices
• Your bank or payment processor: File a dispute or chargeback claim directly through your bank's app or website
• Bangko Sentral ng Pilipinas (BSP): If the issue involves banking or payment processing violations

Genius mailing address

For formal written complaints, use this address:

Genius (support inquiries)
Help Center: help.genius.com/hc/en-us
Phone: (805) 410-3509
United States-based support (services available to Philippines)

Final guidance: stay in control of your subscriptions

Cancelling Genius takes fewer than 5 minutes if you follow the correct method for your platform and act before your renewal date. The key is acting now: every day you delay is another day your money is at risk of unwanted renewal charges.

Stopee understands that subscription management can feel overwhelming, especially when companies design their systems to make cancellation difficult. The good news is that you have clear legal rights under the Consumer Act of the Philippines, and you have the tools to enforce them. Follow the step-by-step process above, save your proof, and do not hesitate to escalate to your bank or the DTI if Genius refuses to honour your cancellation.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and take control of their digital spending. Use the methods in this guide, verify your cancellation within 24 hours, and stay vigilant for any unauthorized charges. If you need additional support or have questions about your rights as a consumer in the Philippines, Stopee is here to guide you through every step. Your money, your choices, your control.