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How to cancel infopay in the philippines and reclaim your subscription fees

Why you should cancel infopay before your next billing cycle

If you signed up for Infopay expecting a straightforward money transfer service and instead found yourself navigating unclear cancellation terms and ongoing charges, you are not alone. Many Philippine users report difficulty reaching customer support, confusing billing practices, and a lack of transparent refund policies. At Stopee, we help consumers understand their cancellation rights and take action with confidence.

Infopay charges monthly subscriptions ranging from ₱1,500 to ₱7,500, plus transaction fees on every payout. If you are no longer using the service, every day you delay costs you money. This guide walks you through every step to cancel Infopay, protect your refund eligibility, and understand your consumer rights under Philippine law.

Common reasons users cancel infopay

You may be canceling because the service does not fit your business workflow, customer support hours do not align with your timezone, or you found a better alternative like PayTray, BayaniPay, or Instapay. Others cancel because they were charged after requesting cancellation or because they simply did not use the batch payout features enough to justify the monthly cost. Whatever your reason, documenting it and acting before the next billing date are your strongest moves.

What happens to your data and access after cancellation

Infopay's published Terms and Help pages do not clearly state what happens to your account data, transaction history, and recipient lists after you cancel. This is a significant gap. Before you submit a cancellation request, you must export and save every critical piece of information: payout history, bank and e-wallet recipient lists, invoices, and transaction logs. Treat your cancellation as permanent, and assume your account and its data may not be recoverable once the company processes it.

Your consumer rights under philippine law and when to use them

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protections against unfair subscription practices, deceptive billing, and companies that refuse to honor cancellation requests. Stopee recommends knowing these rights before you contact Infopay, because they are your escalation lever if the company ignores you.

Consumer act protections for subscription services

Under the Consumer Act, you have the right to cancel any subscription service and receive a refund for unused portions of your payment, provided you act within a reasonable timeframe. "Reasonable" typically means before the next billing date or within 14 days of your last charge, whichever is clearer. The law also requires companies to disclose cancellation procedures clearly and to honor cancellation requests without delay or hidden penalties.

If Infopay charges you after you cancel, or if support refuses to process your request, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI has authority to investigate unfair practices, mediate disputes, and penalize non-compliance. Keep all screenshots, emails, and payment records; the DTI uses these as proof.

What to do if infopay refuses to cancel or refund

If your cancellation request goes unanswered for more than 5 business days, or if billing continues after you cancel, send a formal demand letter citing the Consumer Act. You can file this yourself or ask the DTI Consumer Protection Group to assist. Include your account number, cancellation request date, all support emails, and proof of the unwanted charge. Most companies respond within 14 days of a formal demand, especially when consumer law is referenced.

Methods to cancel infopay and which one works fastest

Infopay does not offer a one-click cancellation button in your account dashboard. Instead, you must contact the company directly via email or phone. Stopee recommends the email route because it creates a written record that protects you if a billing dispute arises later.

Cancellation method 1: email to support

Email is the slowest but safest route. Infopay's support team monitors support@infopay.com during business hours (8 a.m. to midnight EST, roughly 8 p.m. to noon Philippine Time depending on U.S. daylight saving time). Send a clear, dated cancellation request with your account details and billing email address. Expect a response within 3 to 7 business days. Always send from the email address tied to your account, and ask for written confirmation that your cancellation is processed.

Cancellation method 2: phone support

Call Infopay's U.S. phone line at 800-309-9351 during their support hours. This is a toll call to the United States, so use a service like Skype or WhatsApp calling to minimize charges. Have your account number, billing email, and full name ready. Ask the representative to confirm your cancellation request in real time and to email you a confirmation number. Do not hang up until you have this confirmation in writing via follow-up email.

Cancellation method 3: account settings check

Log into your Infopay account and navigate to Settings or Billing. Some users report finding a cancellation or pause option under Subscription or Plan Details, though this is not guaranteed. If you find a self-service cancellation button, use it immediately and screenshot the confirmation page showing your cancellation request was submitted and the date and time. This screenshot serves as proof if the company later claims they never received your request.

Step-by-step instructions to cancel your infopay subscription

Follow these steps in order to ensure your cancellation is processed correctly and to create an audit trail that protects you if a refund dispute arises.

Before you submit your cancellation request

1. Log into your Infopay account and navigate to the Billing or Subscription page.
   • Take a screenshot showing your current plan name (Basic, Pro, or Pro Plus), the monthly charge (₱1,500, ₱3,750, or ₱7,500), and your next billing date.
   • If you are on a free trial, note the trial end date so you know your deadline.
2. Export all critical account data and save it locally.
   • Download or screenshot your payout history, recipient lists, invoices, and any transaction logs.
   • Save these files to your computer with a folder labeled "Infopay Cancellation [Date]".
3. Calculate your refund eligibility.
   • If you just paid and your billing cycle is 30 days, you may be entitled to a prorated refund for unused days.
   • If you are within 14 days of your last charge, note this in your cancellation request as grounds for a full or partial refund.
4. Prepare your cancellation message.
   • Write down your account email address, account ID (if visible), full name, and the date you want cancellation to take effect (ideally immediately or before the next billing date).

Submitting your cancellation request via email

1. Open your email client and compose a new message to support@infopay.com.
   • Use a subject line like "Cancellation Request for Infopay Account [Your Email Address]".
2. Write a clear, concise cancellation request.
   • Example: "I request immediate cancellation of my Infopay subscription, currently on the Pro Plan at ₱3,750 per month. My account email is [your email]. Please confirm cancellation within 2 business days and advise on refund eligibility for unused portions of my current billing cycle. Please provide a cancellation confirmation number."
3. Attach your billing screenshot as proof of your current plan and next billing date.
   • This prevents Infopay from claiming they could not locate your account.
4. Send the email and immediately screenshot your sent message (subject line, timestamp, recipient, and full body text visible).
   • Save this screenshot to your Infopay Cancellation folder.
5. Monitor your inbox and spam folder for a reply.
   • Warning: If you do not receive a reply within 5 business days, send a follow-up email or file a complaint with the DTI.
6. When you receive confirmation, screenshot it and save it.
   • The confirmation should include a cancellation date, confirmation number, and any refund details.

Submitting your cancellation request via phone

1. Prepare your account details before calling.
   • Have your account email, account ID, full name, current plan, and monthly charge written down.
2. Call 800-309-9351 during support hours (8 a.m. to midnight EST).
   • If you are in the Philippines, this is roughly 8 p.m. to noon Philippine Time (adjust for daylight saving time).
   • Use Skype, WhatsApp, or Google Voice to reduce the cost of the international call.
3. Speak to the representative and state your cancellation request clearly.
   • Example: "I want to cancel my Infopay subscription immediately. I am on the Basic Plan at ₱1,500 per month. My account email is [your email]."
4. Ask the representative to confirm the cancellation date and to email you a confirmation number.
   • Pro tip: Ask the representative to read back your account details to ensure they are correct before hanging up.
5. Do not hang up until the representative confirms they will send a follow-up email within 24 hours.
   • If they refuse or seem unsure, ask to speak to a supervisor.
6. After the call, send a follow-up email to support@infopay.com confirming the conversation.
   • Example: "I called your support team at [time] on [date] and requested cancellation of my account [email]. The representative [name, if provided] confirmed they would email a cancellation confirmation number. Please send this confirmation and advise on refund eligibility."

Understanding infopay's pricing and what you are charged for

Knowing exactly what you pay helps you calculate your refund eligibility and spot billing errors. Here is what Infopay charges Philippine users.

Important: Prices shown are inclusive of VAT. On top of monthly fees, Infopay charges per-transaction payout fees (rates vary by destination bank or e-wallet). If you signed up for a free 15-day trial, you will be charged the full monthly plan fee on day 16 unless you cancel before the trial ends. Many cancellations happen because users did not realize the trial converts to a paid subscription automatically.

After your cancellation is confirmed: what to expect next

Cancellation does not happen instantly, and knowing the timeline reduces stress and prevents you from missing a refund deadline.

The first 24 hours after cancellation

You should receive a confirmation email from Infopay within 24 hours of your cancellation request. This email must include a cancellation date, a confirmation number, and details on whether you are eligible for a refund. Save this email in a separate folder labeled "Infopay Cancellation Confirmation" and screenshot it as well. If you do not receive this email within 24 hours, send a follow-up email asking for status.

Days 2 to 7 after cancellation

Your account access will likely remain active for several days while Infopay processes the cancellation. You can still log in, but you should not add new recipients or submit new payouts. Verify that your account shows a cancellation status or an "Account Inactive" label. If you can still create payouts, contact support again to confirm your cancellation was actually processed.

Refund processing and timeline

If you are entitled to a refund (e.g., you cancelled within 14 days of being charged or you are within a trial period), Infopay should issue it within 7 to 14 business days of your cancellation. Refunds are typically sent to the original payment method (debit card, credit card, or bank account). Pro tip: Check your bank or payment provider's app to confirm the refund arrived; sometimes refunds appear as "pending" for several days before posting as available balance.

Refund rights and how to claim them if infopay does not pay

Stopee believes you deserve a clear refund policy, and Philippine consumer law backs this up. If Infopay charges you after cancellation or refuses to refund unused subscription time, you have legal grounds to demand repayment.

Refund eligibility under the consumer act

You are entitled to a refund if you cancelled within 14 days of being charged, if you cancelled during a free trial before it converted to a paid subscription, or if you cancelled before the next billing date and the company has not yet provided services for that period. The Consumer Act does not require companies to offer money-back guarantees, but it does require them to honor cancellation requests promptly and refund fees for services not yet delivered.

What to do if infopay refuses to refund

1. Send a formal refund demand email to support@infopay.com.
   • Include your cancellation confirmation number, the date you cancelled, the date of the charge you want refunded, and your calculation of the unused portion (e.g., "I cancelled on Day 5 of a 30-day cycle, so I am entitled to a refund for 25 days of unused service").
2. Cite the Consumer Act of the Philippines in your email.
   • Example: "Under Republic Act No. 7394 (Consumer Act of the Philippines), I am entitled to a refund for services not yet rendered. Please issue a refund of [amount] within 7 business days."
3. Set a deadline of 10 business days for Infopay to respond.
   • If they do not respond or refuse, escalate to the DTI.
4. File a complaint with the DTI Consumer Protection Group if Infopay ignores your demand.
   • Visit the DTI website or visit a regional DTI office in person. Provide your cancellation confirmation, proof of charge, and copies of your demand email and all support responses (or lack thereof).
   • The DTI will investigate for free and can order Infopay to refund you plus penalties for unfair practice.

Common cancellation mistakes and how to avoid them

Many Philippine users regret cancelling Infopay the wrong way, only to be charged again because the company claimed they never received the request. Learning from these mistakes now saves you weeks of frustration and wasted money.

Mistake 1: contacting the wrong email address

Some users email a general inquiries address or a sales email, not the official support email. Always use support@infopay.com. If you are unsure, call phone support first and ask them to confirm the cancellation email address in writing, then send your cancellation request to that address.

Mistake 2: forgetting to screenshot your account before cancellation

If you delete your account or cancel before taking screenshots, you lose proof of your billing details, plan name, and next billing date. Infopay may later claim you were on a different plan or that your cancellation date was inaccurate. Always screenshot your billing page with the full account details visible, including date and time stamps.

Mistake 3: assuming silence means cancellation

If Infopay does not reply to your cancellation email within 5 business days, do not assume you are cancelled. Follow up with a second email or call phone support to verify. Many users skip this step, only to be charged a week later because Infopay never actually processed their cancellation.

Mistake 4: not requesting written confirmation

If you call phone support, always ask for a confirmation email with a cancellation number. If you email your cancellation request, always ask for a reply that confirms the cancellation date and refund eligibility. Without this written proof, Infopay can claim you never cancelled, and the burden of proof falls on you.

Mistake 5: deleting support emails or cancellation confirmations

Keep every email related to your cancellation for at least 1 year. If a billing dispute arises, you will need these emails as evidence. Create a folder in your email called "Infopay Cancellation" and use filters to automatically file all Infopay emails there.

Alternatives to infopay and what to switch to

If you are cancelling Infopay because you found a better service, or if you are considering alternatives before you commit to a paid plan, here are the most popular payout and money transfer services used in the Philippines.

Your cancellation checklist: copy and save this before you cancel

Use this checklist to track every step of your cancellation and ensure nothing falls through the cracks.

• Take a screenshot of your Infopay billing page showing plan name, monthly charge, and next billing date. Save it with filename "[Your Email]_Infopay_Billing_[Date].jpg".
• Export and save all critical account data (payout history, recipient lists, invoices, transaction logs) to a local folder labeled "Infopay Cancellation [Date]".
• Calculate your refund eligibility: are you within 14 days of your last charge? Are you still in a trial period? Note this on a text file in your cancellation folder.
• Draft your cancellation email or prepare your phone call script with your account email, account ID, full name, and current plan details.
• Send your cancellation request via email to support@infopay.com or call 800-309-9351. Screenshot your sent email or note the time of your phone call.
• Ask for a written confirmation number and cancellation date. Ask when you can expect a refund (if eligible).
• Monitor your email and spam folder for Infopay's reply within 5 business days. Screenshot any reply received.
• If no reply within 5 business days, send a follow-up email or call phone support again. Document this follow-up attempt.
• Check your bank account or payment method after 7 to 14 days to confirm any refund posted. Screenshot the refund transaction.
• Verify that you are not charged on your next expected billing date. If you are, contact support immediately with your cancellation confirmation number and file a DTI complaint if necessary.
• If Infopay refuses to refund or continues to charge after cancellation, send a formal demand letter and file a complaint with the DTI Consumer Protection Group.
• Keep all screenshots, emails, and bank statements in a secure folder for at least 1 year.

Contact information and escalation path for infopay cancellation disputes

If standard cancellation methods do not work, use this escalation path to resolve your dispute and enforce your consumer rights.

Infopay direct contact details

Email: support@infopay.com

Phone: 800-309-9351 (toll call to the United States; support hours 8 a.m. to midnight EST)

Help page: https://www.infopay.com/help.php (limited cancellation guidance available)

Philippine consumer protection authorities

Department of Trade and Industry (DTI) Consumer Protection Group

Address: DTI Building, Trade and Industry Plaza, Roxas Boulevard, Manila 1004, Philippines

Phone: (+63) 2 8736 0200 or toll-free (1-800) 10 8888

Website: https://www.dti.gov.ph

Important: Infopay's only known Philippine point of contact is email support. If support does not respond within 5 business days or refuses to process your cancellation, file a complaint directly with the DTI Consumer Protection Group. The DTI can investigate Infopay for violating the Consumer Act of the Philippines and order the company to refund you plus penalties. Your cancellation screenshots, confirmation request emails, and proof of unwanted charges are the evidence the DTI needs.

Final summary: taking back control of your infopay subscription

Cancelling Infopay does not have to be a long ordeal. You now have the knowledge, templates, and escalation path to end your subscription, protect your refund eligibility, and hold Infopay accountable if they ignore you. The key steps are simple: document your billing details before you cancel, submit a clear written cancellation request, follow up within 5 business days if you do not hear back, and escalate to the DTI if the company refuses to refund you or continues billing after cancellation.

Remember: your silence helps Infopay keep charging you. Your action, backed by screenshots and written proof, forces them to listen. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following this exact process. Take the time to screenshot every step, save every email, and do not assume you are cancelled until you receive written confirmation.

If you are still unsure whether to cancel, pause for one more day and use Infopay's service intentionally. But if you have already decided to leave, do not delay. The sooner you submit your cancellation request, the sooner you stop paying and the sooner you can reclaim the money you spent on a service that no longer serves you. Stopee is here to help you understand your rights, avoid cancellation traps, and take back control of your subscription spending.