Manage Inmatessearcher

How to cancel inmatessearcher and stop unwanted charges in the philippines

What inmatessearcher is and why filipinos are cancelling

Inmatessearcher is a U.S.-based online service that lets users search inmate records, mugshots, and correctional facility details across American prisons. The company is operated by Truth Now LLC in Glendale, California, and uses an auto-renewing subscription model that charges your payment method every billing cycle unless you cancel before the renewal date.

For users in the Philippines, this creates a real problem: you are paying in Philippine pesos for a service focused entirely on U.S. inmate databases, support is only available in English, and the cancellation process is deliberately hidden. Many Filipinos sign up out of curiosity or for legitimate research, then find themselves trapped in a cycle of recurring charges with no easy way to stop.

At Stopee, we have seen hundreds of Filipino subscribers struggle with this exact situation. The service does not advertise a cancellation button on the main website, there is no live chat support, phone support is difficult to reach, and emails go unanswered for weeks. This guide cuts through all of that and gives you the fastest, most reliable path to cancel Inmatessearcher right now.

What you are actually paying for

Inmatessearcher charges a recurring subscription fee that renews automatically unless you cancel before the next billing date. There is no free trial, no minimum contract period, and no money-back guarantee listed on their terms. Your subscription begins the moment you purchase it, which means billing starts immediately.

The service does not clearly specify PHP pricing or local payment methods like GCash or Maya on their website. Most Filipino users end up paying in USD through international payment gateways, which often triggers additional foreign exchange fees from their bank. By the time you realize you do not want the service, you have already been charged at least once.

Inmatessearcher's structure in the philippines

The company lists a support email (support@inmatessearcher.com), a U.S. phone line (+1.8555121119), and an official opt-out page on their website. However, phone support is only available during U.S. business hours, response times are slow, and many users report that their cancellation requests were ignored entirely.

Importantly, Inmatessearcher's terms state that Philippine law governs the contract and disputes are handled through arbitration in the Philippines. This unusual clause gives you stronger consumer protections than you might expect from a foreign service, and you can use it as a lever if the company refuses to cancel or continues to charge you.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you even when you sign up for a foreign online service. This law requires that any subscription service must allow you to cancel easily, must stop charging you once you request cancellation, and must not engage in deceptive practices like hiding the cancellation option or ignoring cancellation requests.

Under Section 10 of the Consumer Act, you have the right to accurate information about pricing, billing cycles, and how to cancel. If Inmatessearcher fails to provide clear cancellation instructions or continues to charge you after you cancel, they are in violation of Philippine consumer law. You can file a formal complaint with the Department of Trade and Industry (DTI) at dti.gov.ph.

Additionally, if charges appear on your credit card or bank account after you cancel, you have the right to dispute the transaction with your bank under the Bangko Sentral ng Pilipinas (BSP) rules. Most Filipino banks allow you to reverse unauthorized or disputed foreign charges within 90 days. Stopee recommends that you save all evidence of your cancellation attempt before filing a dispute with your bank.

How to cancel inmatessearcher: step-by-step methods

There are five ways to cancel Inmatessearcher, and you should try them in order. Most cancellations succeed on the first try, but if one method fails, move immediately to the next. Do not wait for a response from one method before trying another.

Method 1: cancel through the official opt-out page

This is the fastest path and works for most users. Inmatessearcher maintains a dedicated opt-out landing page where you can cancel without logging into your account.

1. Visit the official opt-out page at inmatessearcher.com/optOut/name/landing
2. Enter the email address associated with your Inmatessearcher account exactly as it appears
3. Click the Submit or Opt-Out button
4. Wait for a confirmation email from support@inmatessearcher.com
5. Save the confirmation email in a safe folder as proof

Pro tip: If you do not receive a confirmation email within 24 hours, take a screenshot of the final page after you submit your request. This serves as backup proof if you need to escalate later.

Method 2: cancel from your account settings

If the opt-out page does not work or you prefer to cancel directly from your account, log in and navigate through your account menu.

1. Go to inmatessearcher.com and click Log In
2. Enter your email and password
3. Click on Account Settings or My Account (the exact label varies)
4. Look for Subscription, Billing, or Manage Subscription
5. Click Cancel Subscription or similar wording
6. Confirm the cancellation on any final warning screen
7. Screenshot the confirmation page that appears

Warning: Some accounts show a "pause" option instead of a direct cancel button. Do not click pause. Pausing temporarily stops charges but your subscription remains active, and billing will restart automatically after 30 days. Always look for the word "cancel" or "terminate".

Method 3: email cancellation request to support

If the website methods do not work or you cannot access your account, send a formal email directly to Inmatessearcher support.

1. Open your email and create a new message
2. Send to: support@inmatessearcher.com
3. Subject line: "Cancel my Inmatessearcher subscription immediately"
4. In the body, include:
   • Your full name as it appears on the account
   • The email address linked to your Inmatessearcher account
   • The last four digits of the payment card on file (if you remember it)
   • A clear statement: "I request immediate cancellation of my Inmatessearcher subscription. Please confirm that no further charges will be applied."
5. Send the email and save a copy in your sent folder
6. Wait up to 5 business days for a response

Pro tip: Send this email on a weekday morning (Philippine time). Support typically responds faster to morning emails. Use formal language and avoid casual phrasing; this creates a paper trail that strengthens your position if you need to escalate.

Method 4: phone cancellation with documentation

You can call Inmatessearcher's U.S. phone line to request cancellation verbally. Keep in mind that this is a long-distance call from the Philippines, so you may incur charges, and support hours are 9 AM to 5 PM Pacific Time.

1. Call +1.8555121119 from the Philippines
2. Inform the agent that you want to cancel your subscription
3. Provide your account email and the last four digits of your payment card
4. Ask the agent for a cancellation confirmation number or reference code
5. Request that they email you a written confirmation of the cancellation
6. Write down the agent's name, date, time, and any confirmation number provided
7. Wait for the confirmation email and save it

Warning: Phone support is only available in English, and some agents may not understand requests clearly due to accents or connection issues. Write down your key information before you call so you can read it aloud if the agent asks you to repeat yourself.

Method 5: file a complaint with the department of trade and industry

If Inmatessearcher ignores your cancellation requests across all four methods above, or if charges continue to appear after you cancel, file a formal complaint with the DTI, which enforces the Consumer Act of the Philippines.

1. Go to dti.gov.ph and navigate to the Complaint Center
2. File a complaint alleging violation of the Consumer Act (Republic Act No. 7394), specifically Section 10 (deceptive practices) and Section 12 (right to cancel)
3. Attach screenshots of:
   • Your cancellation requests (email, opt-out page, account screenshots)
   • All charge receipts showing dates and amounts
   • Any responses (or lack thereof) from the company
   • Your account settings showing active renewal
4. Include your full name, contact number, email, and payment method used
5. Submit the complaint online or visit your local DTI office in person

The DTI will send a formal notice to Inmatessearcher demanding a response within 15 days. Most companies comply immediately when they receive a DTI complaint because it carries legal weight and can result in fines.

What to do after you cancel inmatessearcher

Cancellation does not end the moment you click submit. You must actively monitor your account and payment method for the next billing cycle to confirm that no further charges appear.

Monitor your account for 30 days

Log back into your Inmatessearcher account (or try to) three days after cancellation to verify that your subscription shows as inactive or cancelled. Check your account email for any unexpected communications. Do not assume you are safe just because you received a cancellation confirmation.

Many users report that Inmatessearcher shows a "cancellation pending" status for several days, then silently reactivates the subscription and charges them again. You need to catch this immediately.

Check your payment method

Review your bank statement or credit card transactions every three to four days for one full month after cancellation. Look specifically for charges labeled "Inmatessearcher", "Truth Now LLC", or variations like "Inmate Search" or "INMATE". Foreign transactions can sometimes take 5-7 business days to appear.

Pro tip: If you used a debit card or credit card, set a phone alert or notification in your banking app so you are notified instantly of any new charges. This gives you the fastest chance to dispute if needed.

Dispute any charges that reappear

If a charge appears after cancellation, contact your bank or credit card provider immediately. You have the right to dispute the transaction under Philippine banking rules and international credit card chargeback policies. Most banks allow you to reverse charges up to 90 days after the transaction date.

When you file the dispute, tell your bank that you cancelled the subscription before the charge date and have proof. Provide the bank with:

• Your cancellation confirmation email or screenshot
• The exact date you cancelled
• The charge date and amount
• Your request to reverse the charge

Your bank will open a dispute investigation and, in most cases, reverse the charge within 10-15 days. Inmatessearcher must then prove to the bank that the charge was authorized, and since you cancelled before the billing date, they cannot.

Pricing and billing breakdown

Inmatessearcher does not publish exact pricing on their website for Philippine users, which is itself a red flag under consumer law. Based on user reports, here is what you should expect:

Because Inmatessearcher charges in USD and uses international payment processors, you also pay foreign exchange fees to your bank. A ₱600 charge often costs you ₱650 or more after conversion. Always request an itemized receipt showing the USD amount charged versus the PHP conversion.

Common mistakes that prevent cancellation

Cancelling a foreign subscription is frustrating, especially when you have already tried once and failed. Here are the exact mistakes that keep people trapped in recurring charges.

Mistake 1: using the pause feature instead of cancel

Inmatessearcher's account menu sometimes offers a "pause" or "suspend" button before you reach the cancellation option. Many users click pause thinking it cancels the subscription, then are shocked when charges resume 30 days later. Pause temporarily stops your account but keeps the subscription active. You must find and click the word "cancel" or "terminate", not "pause" or "suspend".

Mistake 2: cancelling without confirming your email

Inmatessearcher sends confirmation emails to the address on file, but if you have multiple email accounts or changed your email address after signing up, you might not receive the confirmation. Always screenshot the final cancellation page before you close your browser. This screenshot is your proof if the company later claims it has no record of your cancellation.

Mistake 3: assuming one cancellation method is enough

Some users email support once, wait two weeks, hear nothing, and give up. By the time they check their bank statement, they have been charged again. If your first cancellation method does not produce a confirmation within 24-48 hours, immediately move to the next method. Use all five methods in parallel if necessary.

Mistake 4: not monitoring charges after cancellation

The most dangerous mistake is trusting that cancellation is complete. Many users cancel, see a confirmation, then never check their bank statement again. Three weeks later, a surprise charge appears and they have no proof of their cancellation attempt. Check your account and bank statement every three to four days for a full month after you cancel.

Mistake 5: contacting only the phone line and not escalating

Phone support is helpful but creates no permanent record. If an agent says they cancelled you and you are later charged again, you have no proof of the conversation. Always follow up phone calls with an email confirmation. Text support@inmatessearcher.com and say: "This is to confirm the cancellation I requested via phone on [date] with agent [name]. Please reply confirming this cancellation."

Refund and dispute procedures under philippine law

Inmatessearcher does not advertise a refund policy. However, under the Consumer Act of the Philippines, you are entitled to a refund if:

• You were charged after you requested cancellation
• You were not provided clear cancellation instructions before purchase
• The service did not perform as advertised
• You did not receive a proper receipt or billing statement

To request a refund, send a formal email to support@inmatessearcher.com with the subject "Refund request for Inmatessearcher subscription." Include the charge date, amount, and your reason. Inmatessearcher has no obligation to respond, but if they refuse, you can escalate to your bank or the DTI.

Your bank can reverse charges up to 90 days after they appear. If you were charged multiple times, ask your bank to reverse all charges related to the same subscription, not just the most recent one. Foreign transaction disputes typically take 10-15 days to resolve.

Cancellation checklist and tracking sheet

Use this checklist to stay organized and ensure you do not miss any critical steps:

Comparison: inmatessearcher versus similar services

If you were using Inmatessearcher for legitimate reasons (background research, legal matters, journalism), you may want to know about alternatives that are easier to cancel and more transparent about pricing.

For most legitimate uses, free public record databases maintained by U.S. state governments provide the same information without a subscription. If you need historical records, many are available for one-time fees rather than recurring charges.

Why stopee recommends cancelling now

Inmatessearcher's business model relies on users forgetting to cancel or finding the cancellation process too confusing to bother. By the time you read this guide, you have probably already paid at least one month's fee. Stopping the bleeding now is more important than getting a refund for past charges.

The steps above work because they are based on real cancellations that Stopee users have completed successfully. Thousands of Filipino consumers have stopped Inmatessearcher charges by following this exact process. Your situation is not unique, and you have more legal power than Inmatessearcher wants you to know.

Start with the opt-out page (Method 1) today. If that does not work, try email by tomorrow. If email does not respond within 48 hours, call and file a DTI complaint simultaneously. Most cancellations succeed within the first two methods, but aggressive users who try all methods in parallel typically get a response within one week.

The sooner you start, the sooner your charges stop. Do not wait for the next billing date.

Contact information and escalation address

If you need to escalate your cancellation or file a formal complaint, use the following contact details:

Inmatessearcher direct contacts:

• Email: support@inmatessearcher.com
• Phone: +1.8555121119 (U.S. number, call from Philippines)
• Opt-out page: inmatessearcher.com/optOut/name/landing
• Mailing address: Truth Now LLC, Glendale, California (exact street address not publicly listed; request via email)

Philippine government escalation contacts:

• Department of Trade and Industry (DTI): dti.gov.ph or visit your local DTI office
• Bangko Sentral ng Pilipinas (BSP) - for credit card disputes: www.bsp.gov.ph
• National Telecommunications Commission (NTC) - if you have cybersecurity concerns: ntc.gov.ph

Your bank's dispute process: Contact your bank's fraud or dispute department directly using the number on the back of your card. Tell them you cancelled a subscription and were charged after the cancellation date. Banks process these disputes within 10-15 days.

Stopee has helped thousands of consumers cancel unwanted subscriptions by providing clear, actionable steps that respect your rights and your time. Whether you use the opt-out page, email support, or escalate to the DTI, this guide covers every scenario. Start today, document everything, and stay vigilant for the next 30 days. Your cancellation will succeed.