Manage Orbit

How to cancel orbit in the philippines and protect your money

What orbit is and why it matters for your wallet

Orbit is a finance and international money transfer service that operates on a subscription model with automatic renewal. If you signed up for the free trial or a paid plan, you need to know one critical fact: Orbit renews automatically at the end of each billing cycle unless you manually cancel through your account settings. At Stopee, we help thousands of Filipinos navigate exactly this kind of subscription trap, and Orbit is one of the services where cancellation timing and proof matter most.

The frustration for Philippine users is real. Many of you discover an unexpected charge on your GCash, Maya, or credit card weeks after signing up for what felt like a one-time trial. That happens because the cancellation process is not always obvious, and Orbit's auto-renewal system works silently in the background. This guide walks you through the exact steps to cancel Orbit, protect your refund rights, and avoid paying twice.

How orbit's subscription model works

Orbit uses a recurring billing system with a minimum commitment of 1 month. When you sign up, you get a 7-day free trial, but if you do not cancel within that window, the trial automatically converts to a paid subscription. Your next charge arrives automatically unless you turn off renewal yourself.

The key detail: Orbit stores your account data for 30 days after cancellation, then permanently deletes it. This tells you that Orbit treats cancellation as a serious action. Once you cancel, you lose access to your account features, saved payees, and transaction history. Stopee recommends you save or export anything you need before you tap the cancel button.

What filipinos actually pay for on orbit

You are paying for continued access to Orbit's account features and financial tools, not a one-time transaction. This includes access to international money transfer capabilities, account management on the web or mobile app, and integration with local payment methods like GCash and Maya.

Your billing is handled directly through your account, and charges appear under Orbit's name on your bank or e-wallet statement. If you subscribed via the App Store (iOS) or Google Play (Android), your billing is managed through those platforms instead, and cancellation happens in a different place. Stopee has documented hundreds of cases where Philippine users cancelled in the wrong place and thought they were safe, only to see the charge appear again.

Your consumer rights under philippine law

The consumer act of the philippines and orbit cancellation

The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific protection when dealing with subscription services. You have the right to cancel a subscription, to receive a full refund if the service fails to meet its description, and to dispute unauthorized charges with your payment provider.

Orbit itself mentions a 14-day cooling-off period with a full refund from the purchase or renewal date. This is your strongest refund lever. If you are within 14 days of your last charge, take screenshots of your account, your billing date, and your payment confirmation, then request a refund directly through Orbit's support channel. At Stopee, we always say: document everything, because your screenshots become your proof if Orbit or your bank questions the refund later.

What to do if orbit refuses to cancel or refund

If Orbit does not respond to your cancellation request within 5 business days, or if they refuse to refund a charge you dispute, escalate to the Philippine consumer authority. The Department of Trade and Industry (DTI) handles subscription service complaints and can pressure companies to honor cancellation requests.

Additionally, contact your bank or e-wallet provider (GCash, Maya, Gcredit, etc.) and report an unauthorized or disputed charge. Philippine banks and e-wallet services are required to investigate billing disputes within 30 days. You have leverage here: even if Orbit ignores you, your payment provider has a legal obligation to investigate and often sides with the consumer on auto-renewal disputes.

How to cancel orbit without getting charged again

Prepare before you cancel

Take three critical screenshots right now: your current subscription status, your next billing date, and your active payment method. Do this in your Orbit account before you do anything else.

Next, export or save any data you still need-transaction history, saved payees, account notes, or transaction records. Orbit permanently deletes account data 30 days after cancellation, so this is your only window. If you skip this step and later realize you needed a transaction receipt or payee details, you cannot recover them from Orbit.

Warning: If you subscribed via the App Store or Google Play, you must also save proof that you did so. Take a screenshot of your subscription status on those platforms too, because cancelling on Orbit's website will not stop App Store or Google Play from billing you separately.

Cancel through the orbit website

If you subscribed directly via Orbit (not through an app store), the web cancellation path is fastest and cleanest.

1. Go to Orbit login and sign in with your email and password.
2. Navigate to Account Settings (usually in the top-right menu or your user profile section).
3. Select Subscription or Billing.
4. Look for a button or link that says Cancel Subscription or Manage Subscription. Users report that this button is sometimes hidden or labeled unclearly, so scroll down and check for small text or links you might miss at first glance.
5. Orbit will show you a retention screen offering a discount, pause option, or support contact. Do not stop here. These screens are designed to make you reconsider. Skip the offer and continue to the final cancellation prompt.
6. Confirm your cancellation. Orbit will ask you to confirm one more time. Click Yes, cancel my subscription or the equivalent button.
7. Save the confirmation page or email. Orbit should send you a cancellation confirmation email within minutes. If you do not receive one within 1 hour, contact Orbit support immediately.

Pro tip: Do this during business hours on a weekday, so if something goes wrong, you can reach support the same day.

Cancel through the app store (iOS)

If you subscribed to Orbit through the Apple App Store on your iPhone or iPad, you must cancel there, not on Orbit's website.

1. On your iPhone or iPad, open the Settings app.
2. Tap your Apple ID at the top (your name and photo).
3. Select Subscriptions.
4. Find and tap Orbit.
5. Tap Cancel Subscription.
6. Choose your reason and confirm the cancellation.
7. You will see a final message confirming your cancellation date. Take a screenshot of this confirmation.

Your access to Orbit ends on the last day of your current billing cycle. The App Store will not charge you again after that date.

Cancel through google play (Android)

If you subscribed via Google Play on an Android device, cancel through your Google account, not Orbit's website.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find and tap Orbit.
5. Tap Cancel subscription.
6. Select your reason and tap Continue.
7. Confirm the cancellation on the final screen and take a screenshot.

Google Play will stop billing you immediately after you confirm cancellation. Your current billing cycle access ends on your next scheduled charge date unless Google Play allows immediate cancellation.

What happens after you cancel orbit

Your account and data after cancellation

Once Orbit processes your cancellation, your access to the platform stops immediately or at the end of your current billing cycle, depending on when you cancelled. Orbit retains your account data for 30 days, then permanently deletes it from their servers. This means you lose access to saved payees, transaction history, and account settings after cancellation.

If you need to reference any past transactions or payee information after cancellation, you have only 30 days to retrieve it. Stopee recommends exporting this data before you cancel, or requesting your data in writing from Orbit support within those 30 days. After 30 days, recovery is not possible.

Watch for phantom charges after cancellation

Some Philippine users report seeing charges on their statement days or even weeks after cancellation confirmation. This happens for two reasons: delayed billing cycles on e-wallets or credit cards, or a failed cancellation that the user did not notice.

If you see a charge after your cancellation confirmation date, first check your cancellation email to confirm the exact date your subscription ended. Then wait 3 to 5 business days for the payment system to fully process. If a charge appears after that window, immediately contact Orbit support with your cancellation confirmation screenshot and dispute the charge with your bank or e-wallet.

Warning: Some users cancel on Orbit's website but forget they also have a subscription on the App Store or Google Play under the same account. Both charge separately, and cancelling one does not cancel the other. Check all three places (Orbit website, App Store, Google Play) to be absolutely sure.

Refund eligibility and next steps

When you qualify for a refund

Orbit offers a 14-day cooling-off period with a full refund from your purchase or renewal date. You qualify for this refund if you are within 14 days of your last charge and you cancel within that window.

You also qualify for a refund if you cancelled within your free trial period and a charge appeared anyway. This is the most common situation for Philippine users: they sign up for the 7-day free trial, forget about it, and the trial converts to a paid plan on day 8. If this happened to you, contact Orbit immediately and mention the trial period. Many trials are eligible for a refund even after the 14-day window closes, because Orbit failed to notify you clearly about the conversion.

How to request a refund from orbit

Contact Orbit support directly through their help page or email with your cancellation confirmation. Include the following in your request:

• Your account email address and user ID (visible in your account settings)
• The date you cancelled and the confirmation number or screenshot
• The charge date and amount you want refunded
• A one-sentence explanation (e.g., "Charged after free trial ended" or "Cancelled within 14 days")
• Your preferred refund method (original payment method recommended)

Orbit typically responds within 3 to 5 business days. If they refuse a refund you believe you are entitled to, escalate to the Department of Trade and Industry (DTI) and your bank or e-wallet provider. Stopee has found that consumer complaints often succeed when they reach the DTI, because Philippine regulators take subscription disputes seriously.

Common mistakes that delay cancellation and refunds

We know how frustrating it is to cancel something and still see a charge. These are the exact mistakes we see over and over again from Philippine users, and how to avoid them.

Mistake 1: cancelling in the wrong place

You cancelled on Orbit's website but the App Store or Google Play is still billing you separately. Or you cancelled on the App Store but thought Orbit's website would stop too. These are two separate subscriptions. You must cancel both if you subscribed through both. Check all three places before you assume you are safe.

Mistake 2: not saving proof before cancelling

You clicked cancel, saw a confirmation message, and closed the page. Three weeks later, another charge appears. You contact Orbit and they ask for proof you cancelled. You have nothing. Save your cancellation confirmation email and take a screenshot of your account status immediately after you cancel. Stopee advises you to keep these for at least 60 days after cancellation, because billing disputes can take time to resolve.

Mistake 3: stopping at a retention offer

Orbit shows you a discount offer, a pause option, or a message saying "Support can help you." You click one of those and think you are done. You are not. Retention pages are designed to distract you. Keep going until you see a final confirmation that says your subscription is cancelled, not paused, not discounted, but fully cancelled.

Mistake 4: cancelling too late in your billing cycle

You notice a charge on the 28th of the month and cancel the same day. But your billing cycle runs on the 1st, and you just triggered a new charge that will process in 2 days. Always check your exact billing date in your account settings before you cancel. If you are very close to your next charge date, cancel first, then contact support and ask them to reverse the upcoming charge. They often can if you ask immediately.

Mistake 5: ignoring the 30-day data retention window

You cancel Orbit and months later realize you need a transaction record or saved payee details. Orbit has already deleted your account. You cannot recover it. Save or export everything you might need within 30 days of cancellation. If you miss that window, you have no recovery option.

How to tell if orbit is still charging you

Check your statements regularly

For the 60 days after cancellation, monitor your bank account, credit card, GCash, Maya, or whichever payment method you used. Look for any charge labeled "Orbit," "Orbit Technologies," or similar. Set a reminder on your phone to check every week. This is not paranoia; it is how you catch billing errors before they stack up.

If you see a charge after your cancellation confirmation date and the standard 3 to 5 business day processing window has passed, immediately take a screenshot and dispute it with your bank or e-wallet.

Check your subscription status on all three platforms

Go back and verify one final time:

1. Log in to Orbit.com and confirm your subscription shows as "Cancelled" or "Inactive."
2. Check your App Store subscriptions (if applicable) and confirm Orbit is not listed.
3. Check your Google Play subscriptions (if applicable) and confirm Orbit is not listed.

If Orbit still appears as active on any platform, repeat the cancellation steps for that platform.

Quick cancellation checklist

Take control of your subscription with stopee

Cancelling Orbit in the Philippines does not have to be a frustrating, unclear process. You now have the exact steps, the legal protections available to you, and the knowledge of where charges can hide. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid phantom charges. The tools, the process, and your rights are all in your hands now.

If you encounter resistance from Orbit after following these steps, or if a charge appears after your cancellation confirmation, reach out to your bank, your e-wallet provider, or the Department of Trade and Industry. You have leverage, and you have proof. Keep your screenshots, keep your confirmation emails, and do not accept a runaround. Stopee stands with every Filipino consumer who refuses to pay for something they cancelled.

Cancellation address for Orbit complaints: For formal complaints or escalation, contact the Department of Trade and Industry (DTI) through their consumer complaint center. You can also file complaints via the DTI website or through your local DTI office. Always keep a copy of your cancellation proof and billing statements when escalating.