Manage Peoplelookup

How to cancel peoplelookup and stop unwanted charges in the philippines

What peoplelookup is and why you might want to leave

Peoplelookup is a background check and people search service that lets you look up names, phone numbers, addresses, and public records online. The service operates on a recurring subscription model, meaning you're charged monthly unless you actively cancel. If you've signed up and now want out, Stopee is here to walk you through the exact steps to protect yourself from surprise charges.

How peoplelookup works

Peoplelookup offers unlimited searches on recurring monthly plans. You pay upfront to access their search tools repeatedly, not for a single report. This is important because the real cancellation trap happens with auto-renewal. Many users report being charged weeks or months after they thought they cancelled, which is why you need a clear, documented cancellation process.

The service operates across two domains: peoplelookup.co (the main site) and support through peoplelooker.com. This split can create confusion about where to submit your cancellation request. Stopee's guidance focuses on helping you navigate both and ensure your request goes through correctly.

What you're actually paying for

Peoplelookup charges a recurring subscription fee for access to their search platform. The pricing structure includes monthly, quarterly, and semi-annual plans with per-month rates that decrease when you commit longer. Your card, GCash, or Maya account will be charged on your billing anniversary unless you cancel before that date.

Pro tip: Actual charges depend on your payment provider's exchange rate at the time of billing and any local fees. Convert from USD at the time your card is charged, not the advertised price.

Why cancelling peoplelookup matters in the philippines

Common reasons philippine users want to cancel

You might have signed up for a background check on one person, found what you needed, and now have no use for unlimited searches. Others discover the service doesn't deliver the results they expected, or the recurring charge becomes unaffordable. Some users report that customer support is slow to respond or that accessing support requires navigating confusing domain URLs and payment pages.

Whatever your reason, Stopee recognises that cancelling should be straightforward. It shouldn't take days of emails or require you to call an international number during inconvenient EST hours.

Your consumer protection rights in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services. Under this law, any business collecting recurring payments must provide clear, transparent cancellation terms and cannot charge you after you cancel. If Peoplelookup continues billing you after your cancellation request, you have legal grounds to dispute those charges with your bank or payment provider.

Additionally, if Peoplelookup's terms are unclear or hidden (which users have reported), the Consumer Act requires that ambiguous terms be interpreted in your favour as the consumer. This is a powerful protection. Stopee encourages you to document your cancellation attempt in writing and keep copies of any confirmation emails.

How to cancel peoplelookup step by step

Before you cancel, build your paper trail

The single most important thing you can do is create a record of your cancellation attempt. Many users report that charges continue after they thought they cancelled, which often happens because the cancellation was never confirmed. Take 5 minutes now to protect yourself later.

1. Log in to your Peoplelookup account
   • Go to peoplelookup.co or the domain where you originally signed up
   • Enter your email address and password
2. Capture screenshots of your account details
   • Take a screenshot of your account name and email
   • Screenshot your current plan, monthly cost, and next billing date if visible
   • Save any billing receipt or recent bank transaction showing the charge
   • Note the date and exact time you begin the cancellation process
3. Check your current payment method
   • Note whether you're paying with debit card, GCash, Maya, or another method
   • Screenshot the last 4 digits of the card or account if visible
4. Save any search results or reports you might need later
   • The terms page does not clearly state whether you lose access immediately after cancellation
   • Download or screenshot anything you want to keep

Cancellation method 1: through your account dashboard

This is the fastest and cleanest route if Peoplelookup's website lets you do it yourself. Look for options labelled Account, Membership, Billing, Subscription, or Settings.

1. Log in to your account at peoplelookup.co
2. Navigate to your account settings or membership section
   • Look for a link such as "Manage subscription" or "View billing"
   • If you can't find it in the main menu, check in Account or Profile settings
3. Find the cancellation or "End membership" option
   • Click on it and read any warnings or final offers they present
   • Do not click "pause" or "suspend" unless you want to restart later
   • Look for the clear "Cancel" or "End subscription" button
4. Complete the cancellation process
   • You may be asked why you're leaving (optional to answer)
   • They may offer a discount to keep you; only accept if you actually want to stay
   • Continue until you see a final confirmation page
5. Wait for a confirmation email
   • Within 5-15 minutes, you should receive an email to your registered address confirming the cancellation
   • This email is your proof; save it in a folder or forward it to yourself
   • If you don't get a confirmation email within 30 minutes, move to Method 2 below

Warning: If you cannot find a self-service cancellation button after 5 minutes of searching, do not assume it exists. Proceed immediately to Method 2 (contact support).

Cancellation method 2: email support (recommended for documentation)

If the website doesn't offer a clear cancel button, or if you want a written record, email support. This creates an undeniable paper trail that protects you if a charge appears later.

1. Compose an email to support@peoplelooker.com
   • Use your registered account email address as the sender
   • Subject line: "Cancellation request for [your full name] - account [your email]"
2. Write your cancellation request clearly
   • Include your full name, email address, and account number if you have it
   • State the exact date and time you're requesting cancellation: "I request immediate cancellation of my Peoplelookup subscription effective [date]."
   • Ask for a confirmation email: "Please confirm this cancellation in writing by email within 24 hours."
   • Ask the cancellation effective date: "Please confirm the exact date my subscription ends and when I will stop being billed."
   • Keep it brief and professional
3. Send the email and save a copy
   • Send from your registered email address
   • Forward yourself a copy or screenshot it for your records
   • Note the date and time sent
4. Wait for a response
   • Support is listed as available Monday to Sunday, 6:00 AM to 11:30 PM EST
   • In Philippine time, that's approximately Tuesday to Monday, 6:00 PM to 11:30 AM (accounting for the 12-13 hour time difference)
   • You should receive a written confirmation within 1-2 business days
5. If you don't hear back within 48 hours, send a follow-up email
   • Reference your original email by date and time
   • State: "I have not received confirmation of my cancellation request from [original date]. Please respond immediately."

Pro tip: Keep the subject line consistent across all emails so your thread stays together. This makes it easier for support to track your request and easier for you to prove you sent it if a dispute arises.

Cancellation method 3: phone support (English only)

If you prefer to speak to someone, you can call, but have your documentation ready. Phone support is available at 1-800-592-7153, and they operate in English only. From the Philippines, this is an international call, so you may incur long-distance charges.

1. Call 1-800-592-7153 during your local evening hours (their 6:00 AM-11:30 PM EST)
   • Have a pen and paper ready to write down the support agent's name and any confirmation number they give you
   • Have your account email and registered phone number ready to verify your identity
2. State your cancellation request clearly
   • Say: "I want to cancel my Peoplelookup subscription immediately and confirm that I will not be charged after today."
   • Do not accept offers to pause or discount your account unless you genuinely want to keep it
3. Ask for a confirmation number and cancellation date
   • Write down the agent's name, the date, the time, and any cancellation confirmation number
   • Ask: "What is the exact date my subscription ends, and when will the next charge be prevented?"
4. Request written confirmation by email
   • Say: "Can you please email me a written confirmation of this cancellation to [your email]?"
   • If they say they'll email it, wait for it and check your spam folder
5. Follow up with an email if you don't get written confirmation
   • Reference the call: "I spoke with [agent name] on [date] at [time] and cancelled my subscription. Confirmation number: [number]. Please confirm by email."

Warning: Phone calls are harder to prove after the fact. Even if you call, also send a follow-up email referencing the call details. This way you have written proof.

Refunds and what happens after you cancel

Can you get a refund from peoplelookup

Refund eligibility depends on when in your billing cycle you cancel. Most people search services have a limited refund window, often 7-14 days from your most recent charge. If you cancel mid-cycle, you may not be eligible for a refund of unused time, but Stopee recommends asking anyway.

1. Check your last charge date
   • Look at your most recent bank statement or credit card transaction
   • Count how many days have passed since that charge
2. Request a refund in writing if you're within the refund window
   • Email support@peoplelooker.com and state: "I cancelled my subscription on [date]. I was charged on [previous charge date]. I request a refund of [amount] for unused service."
   • If they decline, ask them to cite which section of their terms justifies refusing a refund
3. Reference the Consumer Act of the Philippines if you face resistance
   • The Consumer Act (RA 7394) requires businesses to honour cancellation requests and refund unused portions of prepaid services when terms are unclear
   • In your email, write: "Under the Consumer Act of the Philippines (RA 7394), I request reconsideration of my refund request."
4. If Peoplelookup refuses, escalate to your bank
   • Contact your card issuer, GCash, or Maya and report the charge as unwanted or request a chargeback
   • Provide them with your cancellation email and any confirmation numbers
   • Banks can often reverse charges if you have clear evidence of a cancellation request

What happens to your account and data after cancellation

The terms page does not clearly state whether your access ends immediately or at the end of your billing cycle. Ask this explicitly in your cancellation request: "On what date does my access end?" Once access ends, you lose the ability to run new searches, though you may be able to view previous reports (terms unclear).

Regarding your personal data: Peoplelookup's data retention policy is not transparent in public materials. We recommend asking in your cancellation email: "What happens to my personal data after I cancel? How long do you retain it, and can I request deletion under the Consumer Act?"

Common mistakes when cancelling peoplelookup

Traps that lead to continued charges

It's frustrating when you do everything right and still get charged. Here are the mistakes that catch people off guard, and how Stopee helps you avoid them.

• Mistake 1: Clicking "pause" instead of "cancel." Some services let you pause your subscription, which keeps your account alive and billing restarts automatically. If you want out, click "cancel," not "pause."
• Mistake 2: Not waiting for confirmation. Clicking a cancel button does not mean you're cancelled until you see a confirmation page or receive a confirmation email. If you don't get confirmation within 30 minutes, contact support.
• Mistake 3: Cancelling through the wrong domain. Peoplelookup operates across peoplelookup.co and peoplelooker.com. If you cancel on one and your account lives on the other, the cancellation may not register. Ask in your cancellation request: "Which domain is my account associated with?"
• Mistake 4: Assuming a declined card stops billing. If your card expires or a payment fails, Peoplelookup may retry the charge or suspend your account pending payment. Don't rely on payment failure to cancel you. Send a cancellation request instead.
• Mistake 5: Not documenting the effective date. A cancellation is only valid if both you and Peoplelookup agree on when it takes effect. If you say "cancel now" and they say "end of billing cycle," that mismatch can cause a final charge you weren't expecting.
• Mistake 6: Ignoring the email confirmation. The confirmation email is your proof. If you don't get one within 30 minutes, contact support again. If you delete it or lose it, you have no written evidence if a charge appears.

How to spot and prevent unwanted charges

Monitor your account after cancellation

Your cancellation is only truly complete when you confirm no further charges appear. Check your bank or payment provider for 30-60 days after your cancellation request.

1. Check your card or GCash statement weekly for 60 days
   • Look for any charge from Peoplelookup, Peoplelooker, or their payment processor (often PayPal, Stripe, or a generic name)
   • If you see a charge after your cancellation date, note the exact amount and date
2. If a charge appears after you cancelled, contact support immediately
   • Email: support@peoplelooker.com with subject "Disputed charge after cancellation request"
   • Include your cancellation confirmation email and the date of the unwanted charge
   • State: "I cancelled my account on [date]. I was charged again on [charge date]. This charge was not authorised and must be refunded immediately."
3. If support doesn't refund within 5 business days, escalate to your bank
   • Contact your card issuer or GCash support
   • Report the charge as fraudulent or unauthorised (since you cancelled)
   • Provide proof of your cancellation request and any confirmation email
   • Ask your bank to reverse the charge and add a note to prevent future charges from Peoplelookup

Pro tip: Set a phone reminder for 60 days after cancellation to review your statements one final time. If no charge has appeared by then, you're safe.

Your cancellation checklist

Use this checklist to ensure you've covered every step and have the documentation to back it up.

Contact information for peoplelookup support

How to reach peoplelookup if your cancellation stalls

If you encounter resistance or delays, here's where to escalate. Stopee recommends starting with email (best for documentation), then phone if you need urgency.

Note: Support is English-only. If language is a barrier, draft your cancellation email in Tagalog first, then use a translator tool to convert it to English for clarity.

Summary: cancel peoplelookup with confidence

Cancelling Peoplelookup doesn't have to be a frustration. The key is documentation, clear communication, and following up in writing. Start by taking screenshots of your account details, then submit your cancellation request via email or self-service dashboard. Wait for written confirmation, and monitor your statements for 60 days to catch any sneaky charges.

If Peoplelookup refuses to cancel or continues charging you, you have legal protection under the Consumer Act of the Philippines (RA 7394). You can dispute charges with your bank and request a chargeback if necessary. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following these exact steps, and you can too.

Remember: you have the right to cancel at any time, and any business that makes cancellation intentionally difficult is breaking consumer law. Trust your instinct, document everything, and don't let a service hold your money hostage. Stopee is here to empower you to take control of your subscriptions and protect your wallet.