Manage Raiz

How to cancel raiz and stop unwanted micro-investing charges

What is raiz and why people cancel

Raiz is a micro-investing platform that rounds up your spare change and invests it automatically into managed portfolios. You sign up once, and the service renews every month unless you actively cancel. Many users in the Philippines start with good intentions but find the monthly fee eating into their budget, or they simply lose interest in the investment approach. If you no longer want the service, you need to understand how cancellation works - and more importantly, how to make sure the billing actually stops.

How raiz charges you each month

Raiz operates on a subscription model, not a pay-as-you-go service. You pay a flat monthly fee regardless of how many transactions you make or how much sits in your portfolio. The current pricing breaks down like this: ₱253 per month (approximately $4.50 USD) for accounts with smaller balances, and ₱309 per month (approximately $5.50 USD) for accounts holding balances above $10,000. The money comes out of your linked bank account or digital wallet every month on your billing date.

The real problem surfaces when you forget to cancel. Your subscription keeps charging you month after month, even if you stopped using the app six months ago. At Stopee, we see this pattern repeatedly - users assume cancelling requires more work than it does, so they put it off, and the charges keep compounding.

Why cancellation matters in the philippines

For Filipino users, cancellation becomes urgent because support hours are limited to Monday through Friday, 9:00 AM to 5:00 PM Philippine Standard Time. If you work standard office hours or live outside Metro Manila, reaching support can feel difficult. Additionally, the app-based cancellation path is not always obvious, and many users report that the mobile interface makes it hard to find the subscription settings. Stopee recommends using the web interface instead, which we cover in detail below.

Raiz lists multiple support channels - email at support@raiz.com, phone at (877) 378-3281, and live chat through their website - but none of these options work outside their stated hours. Knowing your cancellation options upfront means you do not have to wait for support to respond if you can self-serve instead.

Pricing breakdown and total cost over time

Understanding what you are actually paying helps you decide whether cancellation is urgent.

If you have been paying for Raiz for a year without using it, you have already spent ₱3,036 to ₱3,708 on fees alone. That is money that never went into investments - it went straight to Raiz for account maintenance. Cancelling today stops future charges from January onwards.

When you should cancel raiz

You do not need a perfect reason to cancel. Here are the most common situations where Stopee sees Filipino users making the decision to leave.

Signs you should cancel immediately

• You have not logged in for more than three months.
• Your portfolio returns are below the monthly fee you are paying.
• You prefer to invest your money yourself or through a different platform.
• You switched to GCash, Maya, or another digital wallet and your linked bank no longer matches.
• You are reducing expenses and the ₱253-₱309 monthly charge is not delivering value.
• You signed up during a trial period and decided not to continue.

Why you should not wait to cancel

Every month you delay costs you money. Unlike some services that offer refunds for unused time, Raiz charges you upfront for the next 30 days the moment your billing date arrives. There is no grace period and no prorated refund if you cancel on day 2 of a 30-day cycle. Cancelling on your billing date is the smartest move because you stop future charges immediately.

Stopee has seen countless stories of users who delayed cancellation "until next month" only to forget and face another charge. The best time to cancel is now, while you are thinking about it.

How to cancel raiz step by step

You have two main paths to cancel: through the web account (recommended) or through the mobile app. We walk you through both, plus what to do if the standard method does not work.

Cancel through the web account (fastest method)

The web interface is more reliable than the app because it loads the full account dashboard without the simplified mobile layout. Follow these steps to cancel your subscription.

1. Open your web browser and go to the Raiz website (raiz.com or raiz.ph if you are in the Philippines).
2. Log in with your email address and password.
   • If you have forgotten your password, use the "Forgot password?" link and reset it before proceeding.
3. Navigate to your account settings.
   • Look for a menu icon (three horizontal lines) or your profile name in the top right corner.
   • Select "Settings" or "Account Settings."
4. Find your subscription or billing section.
   • This may be labeled "Subscription," "Billing," or "Plan."
   • You should see your current fee and next billing date here.
5. Select the option to cancel or downgrade your subscription.
   • Do not click "Pause" unless you want to temporarily freeze your account instead of cancelling it permanently.
   • Warning: Pausing is not the same as cancelling. You will still be charged after the pause ends.
6. Read the retention message if Raiz shows one.
   • Raiz may offer you a discount or ask why you are leaving. You can skip this and proceed to cancellation.
   • Do not stop at the first "Are you sure?" screen - continue until you see the final confirmation.
7. Confirm your cancellation.
   • You should receive a confirmation screen and an email to your registered address within minutes.
8. Take a screenshot of the confirmation page.
   • Save this as proof that you cancelled. You will need it if a charge appears later.

Pro tip: After you cancel, log out and log back in to verify that the subscription section now shows "Cancelled" or "No active subscription." Some users report that the subscription page does not update immediately, so checking twice gives you peace of mind.

Cancel through the mobile app (if web is unavailable)

If the web interface is not working, you can cancel directly in the app. The path is slightly different, but the end result is the same.

1. Open the Raiz mobile app and log in.
2. Tap the menu icon (usually three lines or a gear icon) at the bottom or top of the screen.
3. Select "Account," "Settings," or "Profile."
4. Look for "Subscription," "Membership," or "Billing."
5. Tap "Cancel subscription" or "End membership."
6. Confirm that you want to cancel when prompted.
   • Warning: The app may ask if you want to "pause" instead. Pausing keeps you charged; only select "Cancel" to stop billing.
7. Take a screenshot of the final confirmation screen.

Mobile cancellation can feel less responsive than the web version, so if you do not see an immediate confirmation, wait 24 hours and check your email. Raiz sends a cancellation confirmation email to the address on file.

Cancel by email if the app and web fail

If neither the app nor the website lets you cancel, contact Raiz support directly. Send an email to support@raiz.com with the subject line "Cancel My Raiz Subscription" and include the following information in the body:

• Your full name as it appears in your Raiz account.
• Your registered email address.
• Your account balance (approximate is fine).
• A clear statement: "I request to cancel my Raiz subscription effective immediately."

Raiz support typically responds within 1-2 business days. Keep a copy of your email for your records. If you do not hear back within 48 hours, follow up with a second email or call their support line at (877) 378-3281 during Philippine Standard Time business hours (Monday-Friday, 9:00 AM-5:00 PM).

Pro tip: Send your cancellation email on a Monday or Tuesday morning. This ensures it reaches their inbox when the support team is fresh and less likely to be backlogged.

What happens after you cancel

Cancellation does not happen instantly across all systems, and understanding the timeline helps you avoid confusion.

Immediate after cancellation

Within minutes to a few hours, you should see a confirmation screen or email. Your Raiz account shifts to "Cancelled" or "Inactive" status, and the subscription no longer appears as active. However, your existing money remains in your portfolio. Cancelling the subscription does not close your account or withdraw your balance automatically.

Within 24-48 hours

A confirmation email lands in your inbox. This email serves as your proof of cancellation. Keep it in your email archive or print it. Additionally, your next billing date will disappear from your account dashboard - if you can see the next billing date listed, your cancellation did not process.

Billing date (the critical moment)

On the date when you would normally be charged, Raiz does not charge you. Your bank or e-wallet does not see a Raiz transaction. This is when you know the cancellation worked. If you do see a charge on your scheduled billing date, that is a billing error that you must dispute immediately (see the Refund and disputes section below).

Your portfolio after cancellation

Stopping the subscription does not liquidate your investments. Your portfolio sits in your Raiz account, and you can still log in and view it. You can leave it there and let it grow, or you can request a withdrawal. Stopee recommends that you decide on your balance before you cancel: Do you want to withdraw it, or leave it invested? If you want to withdraw, do that either before or shortly after cancellation to avoid confusion later.

Refunds and what happens to your money

Raiz does not refund monthly subscription fees once they have been charged, even if you cancel mid-month. This is standard for subscription services. However, you have protections under Philippine consumer law.

If you were charged after cancellation

If Raiz charged you after your cancellation date, that is a billing error. You have the right to dispute it. Here is what you do:

1. Log into your bank or e-wallet account (BDO, BPI, GCash, Maya, etc.).
2. Find the Raiz transaction in your statement.
3. Look for the "Dispute," "Report fraudulent transaction," or "Chargeback" button.
   • Most banks have this in their app or online banking portal.
4. Select "Unauthorized charge" or "Unrecognized transaction" as the reason.
5. Attach or upload your cancellation confirmation email and screenshot as proof.
6. Submit your dispute.

Your bank will contact Raiz on your behalf. Most disputes resolve within 5-10 business days. Once your bank approves the dispute, you get a refund for that erroneous charge.

Your investments remain yours

When you cancel the subscription, your investment balance does not disappear. You own that money. You can withdraw it anytime by requesting a payout through your account settings or by contacting Raiz support. Cancelling the subscription only stops future monthly fees - it does not seize your assets.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services. Here are your key rights.

Right to cancel without penalty

You have the absolute right to cancel your subscription. No company in the Philippines can legally force you to stay. If Raiz claims you cannot cancel or imposes a hidden fee for cancellation, that violates the Consumer Act. Stopee advises you to escalate such claims to the Department of Trade and Industry (DTI).

Right to clear billing disclosure

Any subscription service must clearly disclose the monthly cost, billing date, and how to cancel before you sign up. If Raiz buried this information or made cancellation deliberately difficult, that is deceptive practice. You have grounds to request a refund of all charges paid.

Right to dispute unauthorized charges

If Raiz charges you after you cancelled, you can dispute the charge with your bank or e-wallet as an unauthorized transaction. The Bangko Sentral ng Pilipinas (BSP) oversees electronic banking disputes, and your bank must take your claim seriously.

Escalation if raiz refuses to cancel

If Raiz will not cancel your subscription or ignores your cancellation request, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file online at consumerphil.dti.gov.ph or visit a local DTI office with your evidence (cancellation emails, screenshots, billing records). The DTI can issue a cease-and-desist order and force Raiz to comply.

Stopee recommends keeping all documentation for at least one year after cancellation in case a dispute arises.

Common mistakes that cost you money

Cancellation seems simple, but small missteps can leave you paying for months longer than necessary. Here are the traps that catch most users.

Pausing instead of cancelling

Many apps offer a "Pause subscription" option that looks tempting. Users think pausing stops charges, but it does not. Raiz will resume charging you after the pause period ends, often without a reminder email. If you pause your account, you are only delaying the inevitable. Always choose "Cancel" if you want the charges to stop permanently.

Cancelling on the wrong day

If your billing date is the 15th and you cancel on the 14th, Raiz already processed the charge. You have already paid for the month. Cancelling the day before your billing date wastes money. Instead, cancel immediately after a billing charge hits your account - you have just paid and you have a full 30 days before the next charge. This minimizes your loss if anything goes wrong.

Not saving your confirmation

The biggest mistake is closing the confirmation screen without taking a screenshot. If Raiz later claims you never cancelled, you have no proof. Services rely on users not having documentation. Screenshots and emails are your only defense. Stopee insists that you capture proof every single time you cancel anything.

Cancelling through the app and not checking the web

The mobile app is where most cancellation confusion happens. Users tap "Cancel," see a message, and assume it is done. But app screens can freeze or fail to update. Always log into the web version afterward to verify that your subscription status shows "Cancelled" or "No active plan." This takes 30 seconds and prevents a month of surprise charges.

Not withdrawing your balance before cancelling

When you cancel, your money stays locked in your Raiz portfolio. Some users forget to withdraw it and lose track of the account. Even though the money is yours, leaving it in Raiz means you are not using it elsewhere. If you cancel, decide: withdraw your balance, or leave it to grow on its own. Do not just abandon the account.

Checklist before you hit cancel

Use this checklist to make sure you are ready to cancel and that nothing surprises you afterward.

Comparison: keeping raiz versus cancelling

Before you finalize your decision, weigh the costs and benefits honestly.

Why stopee helps you stay in control

Subscriptions are designed to stay active. Every day you delay, the company benefits from your inaction. At Stopee, we exist to flip that dynamic. We give you the exact steps, the laws that protect you, and the confidence to cancel anything - whether it is Raiz or any other recurring charge. Stopee has helped thousands of consumers in the Philippines cancel unwanted services, recover disputed charges, and reclaim ₱100,000 plus in unnecessary fees.

Your money is yours. Raiz should deliver value, or it should not charge you. If you have read this far, you are ready. Cancel today, keep your screenshot, and move on to an investment strategy that works for you.

Raiz customer support and cancellation contact details

Save these details for reference if you need to reach Raiz after cancellation or if you encounter problems.

• Email support: support@raiz.com
• Phone support: (877) 378-3281 (Monday-Friday, 9:00 AM-5:00 PM PST / 12:00 AM-8:00 PM PHT).
• Live chat: Available through raiz.com during support hours.
• Help center: raize.zendesk.com (self-service articles and FAQs).

If Raiz does not respond within 48 hours or refuses your cancellation, escalate to the Department of Trade and Industry (DTI) Consumer Protection Group at consumerphil.dti.gov.ph or visit your nearest DTI field office with copies of all correspondence.

Stopee remains your trusted partner in understanding and managing your subscriptions. Cancel with confidence, and never pay for something you no longer use.