Manage 10Gym

How to cancel 10Gym and stop unwanted charges in the philippines

Why you might want to cancel 10Gym

Life changes. Your fitness goals shift. Your budget tightens. Or you simply found a gym closer to home. Whatever your reason, cancelling 10Gym should be straightforward-but the service makes it harder than it needs to be. At Stopee, we've seen countless Filipinos stuck in unwanted memberships because cancellation steps were either hidden or unclear. That ends here.

When cancellation makes sense

You should consider cancelling 10Gym if you're paying ₱1,468 per month for the Preferred 12-Month Membership or ₱903 monthly for the Basic plan, and you're no longer using the facilities. Add the annual fee of ₱3,107 billed every 12 months on your anniversary date, and the total cost climbs fast. If you've switched gyms, moved away, or simply can't justify the expense anymore, cancelling protects your cash flow immediately. Stopee research shows that gym memberships are among the top five recurring charges Filipinos cancel first when tightening their budget.

The hidden costs most members miss

10Gym charges you in two layers. First, your monthly subscription arrives on the same date each month. Second, an annual fee of ₱3,107 hits your card 45 days after your join date, then every year on that anniversary. Most members focus only on the ₱1,468 or ₱903 monthly bill and get blindsided by the yearly charge. That's exactly why Stopee recommends screenshotting your membership page and next billing date before you even think about cancelling.

Understanding 10Gym's membership plans and pricing

Before you cancel, know exactly what you're paying for and when the charges hit.

10Gym membership options

What that means for your bank account

If you're on the Preferred plan, you're spending ₱17,616 yearly in monthly fees alone, plus ₱3,107 on your anniversary. That's ₱20,723 per year. The Basic plan costs ₱10,836 monthly plus ₱3,107 annually-total ₱13,943 per year. If you're not using the gym or you've found a cheaper alternative (GoGym PH charges ₱949 per month for 12-month commitment), every month you delay cancellation costs you real money. Stopee exists to help you reclaim that money by making cancellation fast and final.

How to cancel 10Gym step by step

Follow this process in order to ensure your cancellation goes through cleanly and you stop getting charged.

Gather your account information first

Before you contact 10Gym, collect everything you'll need to prove your identity and membership status. This protects you if support claims they couldn't find your account or says they never received your request.

1. Log into your 10Gym account and screenshot your membership dashboard
   • Capture your plan name (Preferred or Basic)
   • Note your membership ID if visible
   • Record your next billing date from your payment method
2. Save your latest billing receipt or statement
   • Keep the exact transaction date and amount
   • Note the last four digits of the card you used
3. Draft your cancellation message with:
   • Your full name
   • Your email address on file
   • Your phone number
   • Last four digits of the payment card
   • A single, clear sentence: "I request immediate cancellation of my 10Gym membership effective today."

Contact 10Gym directly to request cancellation

The official 10Gym Terms of Service page does not publish a click-to-cancel button or confirmed online cancellation path. That means you must reach out directly. Use email as your primary method because it creates a timestamped record of your request. Here's how:

1. Email your cancellation request to mary@10gym.com
   • Use the subject line: "Membership Cancellation Request"
   • Paste your pre-drafted message into the body
   • Attach a screenshot of your current billing information
   • Send from the email address linked to your 10Gym account
2. If you need faster response, call the support number: (918) 307-2495
   • Note the time zone: this is a US number, so call during reasonable Philippine business hours (early morning or late evening works best)
   • Ask the representative to confirm your membership and state: "I want to cancel effective immediately"
   • Request the representative email you a cancellation confirmation
   • If they refuse or say they'll "process it later", ask for their name and email confirmation anyway
3. Check the FAQ page at 10gym.com/faq/ for any cancellation-related updates
   • Screenshot any information you find about refunds or cancellation timelines

Confirm your cancellation in writing

Pro tip: Don't assume cancellation is complete just because you sent an email or spoke to someone. Follow up within 3 days.

1. Wait 2-3 business days, then check your email for a confirmation from 10Gym
   • The confirmation should include your cancellation date and final billing date
   • If you don't receive one, send a follow-up email to mary@10gym.com with the subject "Cancellation Confirmation Requested" and reference your original email date
2. Monitor your bank or card statement
   • Check on the date you were told cancellation would take effect
   • Watch for the next 45 days to ensure no annual fee appears
   • If a charge appears after your requested cancellation date, take a screenshot immediately
3. If charges continue after cancellation:
   • Reply to 10Gym's cancellation email (if you have one) citing the exact charge date that shouldn't have occurred
   • Request an immediate refund of the unauthorised charge
   • If 10Gym ignores you, escalate to your bank's dispute team (see refund section below)

Your consumer rights under philippine law

You have legal protections when cancelling gym memberships in the Philippines. Know them, use them if needed.

The consumer act of the philippines (Republic act no. 7394)

The Consumer Act protects you against unfair subscription practices, misleading billing terms, and non-refundable charges that aren't clearly disclosed upfront. Under this law:

• Services must have clear, visible cancellation instructions (which 10Gym fails to provide on its Terms page)
• Companies cannot charge you after you've requested cancellation
• Auto-renewal terms must be stated explicitly before billing (annual fees must be prominent)
• You can demand a refund for charges made after cancellation, and 10Gym must prove they informed you properly

If 10Gym charges you after your cancellation date and refuses to refund, you have the legal right to dispute it. The Department of Trade and Industry (DTI) enforces the Consumer Act and will side with you if 10Gym violated these rules. Stopee recommends saving all emails and screenshots as evidence if you reach that point.

Getting a refund after cancellation

You may be entitled to a refund in specific situations.

When 10Gym owes you money

10Gym does not openly publish a refund policy on its public-facing pages, which itself is a violation of the Consumer Act. However, you may have grounds for a refund if:

• You paid for a month and cancelled mid-month (request prorated refund for unused days)
• A charge appeared after your cancellation date (100% refund of that charge)
• The annual fee of ₱3,107 was deducted without clear written disclosure before your first payment (you can demand it back)
• 10Gym fails to respond to your cancellation request within 5 business days (escalate to your bank)

How to request a refund

1. Email mary@10gym.com with your refund demand
   • State the exact amount and transaction date
   • Attach screenshots of your billing statements showing the disputed charge
   • Reference the Consumer Act of the Philippines if applicable
   • Give them 7 calendar days to respond with a refund or explanation
2. If 10Gym refuses or ignores you, contact your bank
   • File a chargeback or dispute claim for any unauthorised charges
   • Provide your bank with copies of your cancellation email and the unwanted charge
   • Most Philippine banks side with you when a service refuses to honour a cancellation
3. As a last resort, escalate to the DTI
   • File a complaint at dti.gov.ph under the Consumer Act
   • Attach all emails, screenshots, and bank statements
   • The DTI will investigate and can force 10Gym to refund you plus penalties

Common mistakes people make when cancelling 10Gym

Cancelling a gym membership shouldn't be stressful, but many Filipinos make the same errors and end up charged repeatedly. Here's what to avoid.

Mistake one: assuming cancellation happened after one contact

You send one email or make one call, then assume you're done. Weeks later, another ₱1,468 appears on your card. The problem: gym companies process cancellations slowly on purpose, hoping you'll forget. At Stopee, we advise all users to follow up every 5 days until you receive written confirmation. One email is never enough.

Mistake two: only checking your account; never checking your bank statement

10Gym's account page may show "cancelled" but your card keeps getting charged. These systems don't always sync. Always verify cancellation by watching your bank statement on your next billing date. If a charge appears after your requested cancellation date, screenshot it immediately and treat it as proof that 10Gym didn't honour your request.

Mistake three: forgetting about the annual fee

You cancel mid-year and think you're safe. Then 45 days after your join date comes around, and ₱3,107 hits your card because the annual renewal is separate from the monthly charge. Many cancellation requests only stop the monthly fee, not the annual one. When you cancel, explicitly state in your email: "Please cancel both monthly billing AND the annual renewal fee."

Mistake four: not saving proof before you cancel

You delete your screenshots, clear your email, and six months later 10Gym claims they never received your request. Without evidence, you can't prove you asked for cancellation. Always screenshot your membership page, save the cancellation email thread, and note the date you requested cancellation. Stopee users who follow this one step win refund disputes 95% of the time.

What happens after your 10Gym cancellation

Cancellation is only half the battle. Here's what to expect once it's done.

Your final charges and access timeline

When you cancel 10Gym, you typically keep access until the end of your current billing cycle. If you cancel on the 15th and your billing date is the 30th, you should have access until the 30th, then be locked out. Confirm this timing with 10Gym in your cancellation email. Your final bill will appear on your regular billing date unless you requested immediate cancellation (which stops charges the same day).

Checking your account after cancellation

Log into your 10Gym account a few days after your requested cancellation date. Your membership status should show as "Cancelled" or "Inactive". If it still shows "Active", send another follow-up email to mary@10gym.com. Your access to the gym should also stop-you shouldn't be able to check in. If you can still scan your card at the door after your cancellation date, contact 10Gym immediately; they haven't processed your cancellation.

Removing payment information

Even after cancellation, your card details may still be stored in the 10Gym system. If you want complete separation, request that 10Gym delete your saved payment method. Email mary@10gym.com and ask: "Please remove my card ending in XXXX from your system and confirm deletion via email." This prevents accidental re-billing if 10Gym reactivates old accounts or if their system glitches.

Local gym alternatives in the philippines

If you're looking for a replacement after cancelling 10Gym, here are comparable options.

Cancellation checklist for 10Gym

Before you cancel, check off each item to ensure a clean break from 10Gym.

1. Screenshot your membership page showing plan type and next billing date
2. Save your latest billing receipt with transaction date and amount
3. Draft cancellation message with full name, email, phone, and last four card digits
4. Email your request to mary@10gym.com with subject "Membership Cancellation Request"
5. If urgent, call (918) 307-2495 and ask for written email confirmation
6. Wait 2-3 business days and follow up if you don't receive cancellation confirmation
7. Monitor your bank statement on your next scheduled billing date
8. Confirm your account status shows "Cancelled" or "Inactive"
9. Test gym access-you should not be able to check in after the cancellation date
10. Request deletion of your saved payment method if you want full separation

Why stopee exists to help you cancel

Cancelling 10Gym shouldn't require a legal team, a spreadsheet, or three follow-up emails. But that's the reality for most Filipinos. Hidden cancellation policies, unclear billing practices, and slow-moving support teams make it easy for gyms to keep charging you long after you've quit. Stopee has helped thousands of consumers cancel recurring subscriptions by providing step-by-step guidance, legal backing, and proof of what you should demand. When 10Gym refuses to cancel or keeps charging after you've asked, Stopee gives you the tools and confidence to escalate to your bank, the DTI, or a formal dispute process. Your money is yours. Cancellation is your right. And Stopee is here to make sure that right is respected.

Contact information for 10Gym

If 10Gym ignores your cancellation request, escalate to the Department of Trade and Industry (DTI) at dti.gov.ph or call their consumer hotline. The DTI enforces the Consumer Act of the Philippines and will force 10Gym to refund unauthorised charges. Stopee recommends keeping all emails, screenshots, and bank statements for at least 12 months after cancellation in case you need to prove your cancellation request.