Manage Bkool

How to cancel bkool and switch to ROUVY: your complete philippine guide

What bkool is and why you might want to cancel

Bkool was a virtual cycling and indoor training platform that let you ride simulated routes, follow structured workouts, and train indoors using the app or web interface. The service operated from Las Rozas, Madrid, Spain, and charged users a monthly or annual subscription fee for premium access to its simulator and training features.

Here is the key change: as of November 30, 2025, Bkool retired its app and transitioned all riding activity to ROUVY, a newer platform owned by the same parent company. If you are still paying for a Bkool subscription but no longer use the service (or want to switch to ROUVY on your own terms), canceling now stops unwanted charges and gives you control over your next move. Stopee has helped thousands of Filipino consumers understand their subscription rights and cancel services without penalty, and we are here to walk you through Bkool cancellation step by step.

Who bkool served and how billing worked

Bkool charged Philippine users in euros, since it had no dedicated Philippine peso billing system. Your bank or payment provider converted the amount at their exchange rate. The company offered three main subscription tiers: a monthly plan, an annual plan, and a family plan that covered up to three household members.

New users got a 30-day free trial, which converted to a paid subscription automatically if you did not cancel at least 24 hours before the trial ended. Once you subscribed, Bkool renewed your plan on each billing anniversary unless you canceled first. There was no minimum contract length, which means you could cancel anytime without penalty, but only if you acted before the next charge date.

Why cancellation matters now that bkool has shut down

If your Bkool subscription is still active, you are likely being charged for a service that no longer exists as a standalone app. ROUVY is now the platform, and your old Bkool login no longer works in the original app. Canceling your Bkool plan stops those charges and prevents surprise renewals. Stopee recommends acting quickly because every month you delay is a charge you could have avoided.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a service subscription. Under this law, you have the right to cancel without penalty, and any charges made after your cancellation request should be reversed.

If Bkool or its payment processor refuses to refund a charge you made after your cancellation was submitted, you can escalate to the National Bureau of Consumer Protection (NBCP) under the Department of Trade and Industry (DTI) in the Philippines. Stopee advises keeping all cancellation confirmations and correspondence in case you need to file a complaint.

Bkool's terms state that Spanish law governs the service contract, but as a consumer in the Philippines, your local consumer protection rights still apply and override any terms that conflict with the Consumer Act. This means you have leverage if Bkool disputes a refund request.

How bkool subscriptions were billed and where to cancel

The cancellation method depends entirely on where your Bkool subscription was activated and paid for. Stopee emphasizes this step because using the wrong cancellation method is the number one reason Filipino users fail to stop their charges.

Direct bkool billing (credit card, debit card, or PayPal)

If you signed up on bkool.com and linked a credit card, debit card, or PayPal account directly to your Bkool account, you must cancel through the Bkool website or app account settings. Bkool's own support material confirms that app store cancellations do not work for direct billing.

1. Go to bkool.com and log in to your account using your email and password.
   • If you forgot your password, tap "Forgot password" and check your email for a reset link.
2. Navigate to your account settings or subscription management page (usually labeled "My account" or "Subscription").
   • If the menu is hard to find, look for a gear icon or three-line menu in the top corner.
3. Select your active plan or subscription.
   • You should see your plan name, next billing date, and a cancel or manage option.
4. Click "Cancel subscription" or "Cancel plan" and confirm your choice.
   • Warning: Some services ask you to select a reason for cancellation. Choose any option; it does not prevent cancellation.
5. Save a screenshot or PDF of the cancellation confirmation page, which should show a confirmation number and cancellation effective date.
   • Forward this screenshot to your email as a backup, or take a photo with your phone.
6. Check your email for a cancellation confirmation from Bkool within 24 hours.
   • If you do not receive it, log back in and verify the cancellation was processed, or contact Bkool support.

Apple app store billing (for iPhone or iPad users)

If you subscribed to Bkool through the Apple App Store, you must cancel through Apple, not through the Bkool app or website. Apple handles all billing and refunds for app store subscriptions in the Philippines.

1. Open the Apple App Store app on your iPhone or iPad.
   • If you use a Mac, open the App Store from your dock.
2. Tap the profile icon in the top right corner (your face or initials in a circle).
   • On a Mac, click your name in the top right instead.
3. Tap "Subscriptions" and find Bkool in the list.
   • If Bkool does not appear, it may already be canceled, or it may be listed under a different name (such as "Bkool Premium" or "Bkool Family").
4. Tap Bkool and select "Cancel Subscription" at the bottom of the screen.
   • Pro tip: Apple will offer you a discounted renewal price before you confirm cancellation. You can cancel anyway and stay firm.
5. Confirm the cancellation in the popup menu.
   • Your subscription will end at the end of your current billing period; Apple will not refund the current month.
6. Take a screenshot showing your Bkool subscription as canceled and save it for your records.
   • Apple will also send you a cancellation email, usually within minutes.

Google play billing (for android users)

If you subscribed through Google Play on an Android phone, you cancel through the Google Play app, not the Bkool app. Google Play processes all Android app subscriptions in the Philippines.

1. Open the Google Play app on your Android phone.
   • If you cannot find the Play Store, search for "Google Play" in your phone's app menu.
2. Tap the menu icon (three horizontal lines) in the top left.
   • On some devices, this icon appears as three dots in the top right.
3. Tap "Subscriptions" or "Manage subscriptions" (wording varies by phone version).
   • You will see a list of all your active subscriptions.
4. Find and tap Bkool in the list.
   • If the list is long, use the search bar to type "Bkool".
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask if you want to keep the subscription and may offer a discount. Select "Cancel" to proceed.
6. Confirm your cancellation reason (optional) and tap "Cancel subscription" again.
   • Your access ends at the end of your current billing cycle; Google Play will not charge you on the next renewal date.
7. Take a screenshot of the cancellation confirmation and save it.
   • Google Play sends a confirmation email within minutes.

Pricing and billing history for philippine users

Understanding what you were charged helps you verify that cancellation stops future payments. Bkool's pricing in euros was automatically converted to Philippine pesos by your bank or payment processor at their daily exchange rate.

Monthly subscribers were charged most frequently and face the highest risk of unwanted renewal charges. If you are a monthly user, canceling immediately saves you a charge within days. Stopee strongly recommends checking your bank or credit card statement for the next Bkool charge date so you can time your cancellation correctly.

What happens after you cancel bkool

Canceling Bkool does not happen instantly in all cases, and understanding the timeline prevents confusion.

Your access and account after cancellation

Once you submit a cancellation request, your access to Bkool ends at the end of your current billing period. For example, if you are billed on the 15th of each month and you cancel on the 8th, you can still use Bkool until the 14th. After that date, you lose access to premium features, and your account is flagged as canceled.

Bkool does not automatically delete your account after cancellation. If you want your account fully removed (including all personal data and workout history), you must request data deletion separately through Bkool support or your account settings. This is important under the Consumer Act and general data protection principles in the Philippines.

Refunds and credit balance

Bkool does not offer refunds for the current billing period after you cancel, regardless of how many days remain. This is a standard industry practice and complies with Bkool's published terms. However, if you can prove a billing error or unauthorized charge, you have the right to dispute it through your bank or payment processor.

Pro tip: If Bkool charged you after your cancellation was submitted, or if you were charged multiple times in one billing cycle, contact your bank or payment processor to file a chargeback. Most Philippine banks process chargebacks within 30 to 60 days and will refund you while they investigate.

Switching to ROUVY

Since Bkool shut down and moved to ROUVY, you may want to know if your data transfers or if you get a discount on ROUVY. Unfortunately, Bkool and ROUVY do not offer automatic data migration or automatic discounts. You must create a new ROUVY account and subscribe separately. Some users have reported that ROUVY offers a trial period for new users, so check rouvy.com for current promotions before you commit to a new subscription.

Common cancellation mistakes and how to avoid them

Many Filipino users cancel incorrectly and end up charged again, or they lose their proof of cancellation when they need it most. Here are the pitfalls Stopee sees over and over, and how to sidestep them.

Mistake 1: canceling in the wrong place

The biggest blunder is canceling inside the Bkool app when your subscription was actually billed by the App Store or Google Play. Bkool's own support pages state that app store subscriptions cannot be canceled through the app; you must use the store itself. If you cancel in the app and the subscription is still active in the App Store, you will be charged on your next renewal date.

How to avoid it: Before you cancel anything, check your most recent bank or credit card statement. Look for the charge source: if it says "APPLE ITUNES MEDIA SERVICES" or "GOOGLE PLAY", use that store to cancel. If it says "BKOOL" or a merchant name you do not recognize, go to bkool.com to cancel.

Mistake 2: not saving your cancellation confirmation

Weeks later, when you see another Bkool charge, you scramble to find proof you canceled. Without a confirmation number, screenshot, or email, it is your word against Bkool's, and support will ask you to prove cancellation.

How to avoid it: Screenshot every cancellation confirmation screen, including the date, time, and confirmation number. Immediately forward that screenshot to yourself via email or save it to your phone's cloud storage. If you get a confirmation email from Bkool, Apple, or Google Play, screenshot that too.

Mistake 3: canceling too late in the billing cycle

You mean to cancel on the 14th, but you forget. On the 15th, Bkool charges you for the next month. You then cancel, but you are now charged for a full month you do not want.

How to avoid it: Set a phone reminder for five days before your next billing date. Write the date on your calendar right now. Stopee advises checking your Bkool account settings immediately to see your exact renewal date, then set that reminder today.

Mistake 4: assuming cancellation is instant

You cancel on Monday and assume you are done. Thursday you see another charge pending and panic. In reality, pending charges can take 24 to 72 hours to appear or disappear depending on your bank.

How to avoid it: After you cancel, log back into your account 24 hours later to confirm the subscription still shows as canceled. Check your bank or credit card app to see if a charge is pending. If a charge appears after your cancellation confirmation, contact Bkool support immediately with your cancellation proof.

What to do if bkool charges you after cancellation

You did everything right, but a charge still appeared after you canceled. This happens, and you have legal options.

Step 1: contact bkool support immediately

Email Bkool support with your cancellation confirmation number, screenshot, and the unwanted charge details. Give them five business days to respond. Most issues are resolved at this stage with a refund or credit.

Step 2: dispute the charge through your bank

If Bkool does not refund you within five days, contact your bank or credit card issuer. Tell them you canceled the subscription and were charged anyway. Your bank will file a dispute (also called a chargeback) on your behalf, and Bkool must prove the charge was authorized. In the Philippines, most banks process these disputes in 30 to 60 days and refund you while they investigate.

Step 3: escalate to the DTI if needed

If your bank denies your dispute and Bkool refuses to refund, file a complaint with the National Bureau of Consumer Protection (NBCP) under the Department of Trade and Industry. You can file online at the DTI website or visit a regional DTI office. Provide all cancellation confirmations, charge statements, and correspondence with Bkool. The DTI has authority to order refunds and penalties under the Consumer Act of the Philippines.

Cancellation checklist for bkool

Use this checklist to stay on track and collect all the proof you need.

How stopee helps you stay in control of your subscriptions

Canceling Bkool is straightforward once you know the right steps and where to look. Stopee exists to guide Filipino consumers through exactly this kind of situation, and our mission is to empower you to cancel subscriptions without stress or hidden charges.

If you are unsure whether your cancellation went through, or if you need help understanding your consumer rights after a dispute, Stopee has resources and guides tailored to the Philippines. We have helped thousands of consumers cancel everything from streaming services to fitness apps, and we know the tricks companies use to make cancellation hard.

Contact information for bkool cancellation disputes

If you need to escalate a cancellation issue or request account deletion, use Bkool's registered office address in Spain for formal correspondence.

Bkool registered office: Carretera de La Coruña Km. 17,800, Las Rozas de Madrid, Spain.

Alternative office addresses on file: Calle San Joaquín 3 and C/ Santa Maria 17, Las Rozas de Madrid, Spain. You can also contact Bkool through their support center at support.bkool.com or via email if a contact form is available on the website.

For disputes in the Philippines, escalate to the National Bureau of Consumer Protection (NBCP), Department of Trade and Industry (DTI). File a complaint online at the DTI website or visit your nearest regional DTI office.

Stopee remains your ally in this process. We have helped thousands of consumers cancel subscriptions confidently and reclaim control of their billing. Whether you canceled Bkool because the platform shut down, you switched to ROUVY, or you simply did not use it anymore, taking action stops future charges and protects your wallet. Visit Stopee.com for more guides, tips, and support on canceling any subscription service.