Manage Camp Gladiator

How to cancel camp gladiator and stop paying in philippine pesos

What camp gladiator is and why you might want to leave

Camp Gladiator is a US-based fitness subscription service centered on coached outdoor group workouts, live online classes, and on-demand training videos. If you signed up from the Philippines, you're paying in US dollars (converted to Philippine pesos through your payment method), and the service operates on a monthly auto-renewal cycle that can trap you into unwanted charges if cancellation isn't handled correctly.

The membership structure explained

Camp Gladiator offers two main membership tiers. BOLD+ gives you unlimited in-person workouts (where available), live online classes, and on-demand content. BOLD provides unlimited live online and on-demand workouts plus one outdoor session per month. Both memberships renew automatically each month unless you cancel before your renewal date.

For Philippine users, the real challenge isn't the workout quality-it's the time zone mismatch with live sessions, limited physical locations outside the United States, and the fact that you're being billed in US dollars. This distance and currency gap make cancellation feel even more important when the service no longer fits your routine.

Pricing in philippine pesos

Exchange rates fluctuate, but these conversions reflect March 2025 market rates. Your actual Philippine peso amount depends on your payment method (GCash, Maya, credit card, or bank transfer) and their applied exchange rate on the day your card is charged.

Your rights as a consumer in the philippines

The consumer act of the philippines protects you

The Consumer Act of the Philippines (Republic Act No. 7394) gives you clear rights when canceling subscription services. You have the right to cancel without undue difficulty, and the company must process your cancellation within a reasonable timeframe-usually within 5 to 7 business days once your request is confirmed. If Camp Gladiator continues to charge you after you've submitted a valid cancellation request, you can dispute that charge through your bank or payment provider.

Keep records of every cancellation attempt. Screenshot your account page showing your membership status, save email confirmations, and document the date you submitted your cancellation request. This evidence becomes crucial if you need to escalate to your bank or contact the Department of Trade and Industry (DTI), which oversees consumer protection in the Philippines.

What to do if camp gladiator ignores your cancellation

If charges continue after your cancellation request, contact your payment provider (your bank, GCash, or Maya) and report the unauthorized transaction. Most providers allow you to dispute recurring charges within 60 days. You can also lodge a formal complaint with the DTI's Consumer Assistance Section if Camp Gladiator fails to respond or continues billing you unlawfully.

How to cancel camp gladiator step by step

Prepare before you cancel

Before you submit your cancellation, gather proof of your account and billing details. Log in to your Camp Gladiator account and note three things: your next billing date, your current plan name (BOLD or BOLD+), and whether you're still within any minimum commitment period the company mentions.

Take screenshots of your membership page showing your plan and price (₱1,960 or ₱4,760), your billing page, and your account email address. Save these files somewhere safe. This proof protects you if you later need to dispute an unauthorized charge.

Cancel through your camp gladiator account (self-service method)

The fastest and most direct way to cancel is through your own account on the Camp Gladiator website or mobile app. Follow these steps in order:

1. Open the Camp Gladiator website or app on your phone or computer.
2. Log in with your email address and password.
3. Navigate to your account settings (usually found in a menu labeled "Account," "Profile," or "Settings").
4. Look for "Membership" or "Subscription" and select it.
5. Find the option to "Cancel membership" or "End subscription."
   • Click the cancellation button and confirm your choice when prompted.
   • The system will ask if you want to provide feedback-you can skip this or explain why you're leaving.
6. Save the final confirmation screen that appears. This is your proof of cancellation.
7. Check your email for a confirmation message from Camp Gladiator within 5 minutes.

Pro tip: Screenshot the confirmation page before you close the browser, even though Camp Gladiator should email you a copy. This dual proof protects you if the email goes missing or if the company later claims no cancellation was received.

Warning: Do not simply stop attending classes or stop using the app. Camp Gladiator only cancels your membership when you formally submit a cancellation request. Ignoring your account does not stop the monthly charge.

Cancel via live chat if the app doesn't work

If you cannot find the cancellation button in your account or the self-service option fails, use Camp Gladiator's live chat support on their website:

1. Go to the Camp Gladiator Help page at Camp Gladiator Help.
2. Look for the red chat button in the bottom right corner of the page.
3. Click the chat button and enter a message like: "I want to cancel my membership effective immediately. My account email is [your email] and my plan is BOLD+ (or BOLD)."
   • Be clear and direct. Do not say "I'm thinking about canceling" or "I may cancel soon." Say "I want to cancel my membership now."
4. The agent will confirm your request and provide you with a cancellation reference number.
5. Save or screenshot the entire chat conversation as proof.
6. Ask the agent to send a confirmation email to your registered email address.

Live chat is available Monday to Friday, 9:00 a.m. to 4:00 p.m. CST (Central Standard Time). That translates to 12:00 a.m. to 7:00 p.m. Philippine Standard Time (PHT) the same evening, so you can reach support during Philippine business hours if you contact them early in the morning or late afternoon Philippine time.

Pro tip: If live chat is offline (evenings or weekends), try the contact form at the same page and select "Billing" or "Cancellation" as your issue. Camp Gladiator typically responds to email within 24 business hours.

Cancel by email if chat is unavailable

If live chat is not responding, send a formal cancellation email to Camp Gladiator's member support team:

1. Send an email to cgmembersupport@campgladiator.com (or use the email address listed in your account confirmation or invoice).
2. Write a subject line: "Cancellation Request - [Your Email Address]"
3. In the email body, include:
   • Your full name as it appears on your Camp Gladiator account
   • Your registered email address
   • Your current membership plan (BOLD or BOLD+)
   • The date you want the cancellation to take effect (typically the last day before your next billing date)
   • A simple statement: "I request to cancel my Camp Gladiator membership effective [date]. Please confirm this cancellation and send me a confirmation email."
4. Send the email and save a copy of what you sent.
5. Wait for a response within 24 to 48 business hours.

Camp Gladiator should reply with a confirmation email that includes a cancellation reference number or a statement that your account will be closed on a specific date. Save this email permanently.

When your cancellation takes effect

Understanding the final billing date

Your Camp Gladiator membership does not end immediately when you submit a cancellation request. Instead, your account stays active until the end of your current billing cycle. If your next billing date is 15 days away, you have access to all workouts and classes for those 15 days, then your account closes.

Camp Gladiator will not refund the unused portion of your subscription. You are paying for access through your next scheduled renewal date, and that's when the service stops. Plan your cancellation strategically: if you're about to be charged in 3 days, consider waiting until after that charge goes through, then canceling immediately so you enjoy access for the full month you've paid for.

What happens to your account after cancellation

Once your membership ends, you lose access to all live classes, on-demand videos, and any trainer coaching features. Your account login will likely still work, but it will show "expired" or "cancelled" status, and you won't be able to join any classes. Camp Gladiator may send you re-engagement emails or win-back offers over the following weeks-you can ignore these or unsubscribe from marketing emails in your email settings.

Refunds and what to expect

Camp gladiator's refund policy

Camp Gladiator generally does not offer refunds for unused time within your current billing cycle. If you cancel on the 1st of the month but your membership was set to renew on the 30th, you've paid for the full month and your cancellation takes effect on the 30th-no refund is issued for those 29 days of access you don't use.

The exception is if you cancel within a trial period (if you signed up with a promotional free or discounted trial). In that case, your cancellation should take effect immediately without any charge. If you were charged during a trial period, contact Camp Gladiator support immediately to request a refund.

Disputing a charge if you're billed after cancellation

If you successfully canceled but Camp Gladiator still charged you after your final billing date, contact your bank, GCash, or Maya and report the unauthorized transaction. Most payment providers allow you to dispute recurring charges within 60 days, and the burden falls on Camp Gladiator to prove the charge was authorized.

Provide your payment provider with:

• A copy of your cancellation confirmation email or screenshot.
• The date you submitted your cancellation request.
• Proof of the unauthorized charge (your bank or app statement showing the Camp Gladiator charge after your cancellation date).
• Any communication from Camp Gladiator acknowledging your cancellation.

Your bank will investigate and reverse the charge within 5 to 10 business days if the evidence supports your claim.

Common mistakes people make when canceling

Mistakes that leave you still paying

Canceling a subscription can feel stressful, especially when you're juggling time zones and language barriers. Here are the traps that catch Philippine users most often:

Mistake 1: Not confirming your cancellation. Many people submit a cancellation request but never check if it was actually processed. They assume the membership is gone and are shocked when the next charge hits. Always wait for a confirmation email or chat message before you close out the process.

Mistake 2: Confusing "pause" with "cancel." Some fitness apps let you pause your membership for a month or two instead of canceling. Camp Gladiator may offer this option. If you pause, you're not canceling-you'll be charged again when the pause ends. Be explicit: say "cancel," not "pause."

Mistake 3: Assuming the app cancellation worked without proof. You click "cancel" on the app, the screen refreshes, and you think you're done. Hours or days later, the charge still appears. Save proof immediately. Screenshot, email yourself, do whatever you need to prove you initiated the cancellation.

Mistake 4: Not noting your cancellation date. Camp Gladiator processes cancellations at the end of your billing cycle, not the moment you request them. If you don't know when that cycle ends, you can't plan around the final charge. Always confirm the exact date your membership will close.

Mistake 5: Ignoring your bank's fraud tools. If Camp Gladiator continues to charge you after cancellation and support won't respond, your bank has your back. Don't sit and complain-dispute the charge. Your payment provider (bank, GCash, Maya) has a team ready to fight unauthorized charges on your behalf.

How to confirm your cancellation worked

Verification checklist after you cancel

Once you've submitted your cancellation request, use this checklist to confirm everything went through:

1. You received a confirmation email from Camp Gladiator within 5 to 24 hours.
2. The confirmation email includes a cancellation date or reference number.
3. You logged back into your Camp Gladiator account and your membership status shows "Cancelled" or "Inactive."
4. You can no longer access live classes or on-demand videos (if your current billing cycle has ended).
5. No new charge appears on your bank or payment app on or after your cancellation date.
6. You've saved screenshots or emails proving the cancellation in case you need them later.

Check your account 3 to 5 days after your supposed cancellation date. If you still have access or a charge still appears, contact Camp Gladiator support immediately and reference your previous cancellation confirmation.

When to escalate if camp gladiator won't cooperate

Steps to take if support ignores you

If you've canceled and Camp Gladiator continues to charge you, or if support refuses to process your cancellation request, escalate the issue systematically:

1. Document every attempt to cancel (emails sent, chat logs, dates and times).
2. Send a final email to Camp Gladiator's support address with "FINAL CANCELLATION REQUEST" in the subject line. State clearly: "If I am charged again after [date], I will dispute the charge with my bank and file a complaint with the DTI."
3. Contact your bank, GCash, or Maya within 60 days and dispute the unauthorized charge, providing all your documentation.
4. If your bank doesn't resolve it, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Assistance Section at dti.gov.ph or call 1386 (the DTI hotline in the Philippines).

The DTI takes subscription scams seriously. A formal complaint on record forces Camp Gladiator to respond officially, and the pressure often leads to a swift refund.

Comparison: keep camp gladiator or cancel it

Should you stay or go

Be honest with yourself: if you're paying ₱1,960 or ₱4,760 every month but attending zero classes, cancellation is the right choice. Stopee has helped thousands of consumers cancel fitness subscriptions they weren't using, and you deserve the same relief.

Contact camp gladiator for cancellation support

Official support channels

When you're ready to cancel, use one of these official contact methods:

Camp Gladiator is headquartered at 9185 Research Boulevard, Austin, Texas 78758, United States. While this is a US address, the company serves international customers including those in the Philippines, so your cancellation request must be honored under both their terms and Philippine consumer law.

Final thoughts: take control of your subscriptions

You have the power to cancel

Canceling Camp Gladiator is straightforward once you know the steps and avoid the common traps. You don't need permission or a reason beyond "I no longer want this membership." Your money is yours, and you control where it goes each month.

If you're paying ₱1,960 or ₱4,760 every month without getting value, that's a signal to act. Life changes-work schedules shift, fitness priorities evolve, time zones become inconvenient. Canceling doesn't make you a quitter; it makes you practical.

Stopee empowers you to cancel subscriptions with confidence, and this guide is part of that mission. Stopee helps thousands of Philippine consumers take control of their recurring charges every month. Whether you're canceling Camp Gladiator, a streaming service, or any other auto-renewal, the principle is the same: gather proof, communicate clearly, and follow up relentlessly. Stopee's community of users shares cancellation tips, escalation strategies, and support when companies don't cooperate.

Cancel confidently. You've got this, and Stopee has your back.