Manage Evolly

How to cancel evolly and stop paying for fitness tracking you don't use

What you're paying for with evolly in the philippines

Evolly is a fitness and wellness app focused on personalized workout plans, nutrition tracking, and progress monitoring. If you've subscribed, you're paying for premium features that go beyond the free tier-structured training routines, detailed nutrition guidance, and advanced analytics that help you track your fitness journey.

The tricky part: Evolly is operated by EVOLLY.APP PTE. LTD., a Singapore-registered company. There is no verified Philippines-based office or local entity listed in public records. This matters because when you need to cancel or dispute a charge, you may need to work through international support channels-a frustration that catches many Filipino users off guard.

How much you're actually paying each month

Evolly charges on a monthly recurring basis. While official pricing pages are not consistently displayed across the app and web, users report the following subscription tiers in PHP:

Pro tip: These prices vary across platforms (web, App Store, Google Play) and change over time. Before cancelling, check your actual subscription page in the app to confirm your exact tier and renewal date.

Why people cancel evolly

Most Filipinos cancel Evolly for one of these reasons: they stopped using the app, found a cheaper alternative, signed up for a free trial and forgot to cancel before the charge, or simply didn't feel the personalized coaching justified the monthly cost.

The good news is that cancelling is reversible. You can resubscribe later if you change your mind-though you'll lose any saved data if the account is permanently deleted.

Where you subscribed matters more than you think

Your cancellation route depends entirely on where you originally signed up. This is the single biggest source of confusion for Evolly users in the Philippines.

Three different subscription paths and how they affect cancellation

You subscribed to Evolly through one of three channels, and each one requires a different cancellation method. Stopee has helped countless consumers navigate this exact confusion-understanding your subscription path is the first step to cancelling without hassle.

Warning: Deleting the Evolly app does not cancel your subscription. Your recurring charge will continue until you officially cancel through the platform that controls your subscription.

Step-by-step cancellation for each platform

Below are exact cancellation procedures for every subscription path. Follow the one that matches where you signed up.

Cancel evolly if you subscribed on iPhone or the app store

Apple controls your subscription. Evolly cannot stop your charges-only Apple can. This is actually your safest route for refunds because Apple has clear consumer protections.

1. Open the App Store app on your iPhone.
2. Tap your profile icon (top-right corner).
3. Select Subscriptions.
4. Find and tap Evolly.
5. Tap Cancel Subscription or Edit Subscription.
   • If you see "Cancel Subscription" directly, tap it and confirm.
   • If you see "Edit Subscription," tap it, then look for a "Cancel" or "Turn Off Auto-Renewal" option.
6. Confirm the cancellation by tapping Confirm or Stop Subscription.
7. You'll receive an email confirmation from Apple within minutes.

Pro tip: Cancel at least 24 hours before your renewal date. Apple may still charge you if you cancel too close to the billing cycle. If you're charged unfairly, Apple offers a refund window-usually up to 14 days after the charge date.

Cancel evolly if you subscribed on google play or android

Like Apple, Google manages your subscription directly. You must cancel through Google Play, not the Evolly app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top-right).
3. Select Manage your Google Account.
4. Go to the Subscriptions tab.
5. Find and tap Evolly.
6. Tap Cancel Subscription.
7. Follow the on-screen prompts to confirm cancellation.
8. Google will send you a confirmation email.

Pro tip: If you can't see the Subscriptions tab, try this alternative: In Google Play, tap the three-line menu (top-left), select Subscriptions, find Evolly, and tap Cancel.

Cancel evolly if you subscribed directly through the website or in-app payment

This is the most complex route because Evolly controls the subscription directly. You'll need to access your account settings or contact support.

1. Visit the Evolly website and log into your account.
   • If you don't remember your login, use the "Forgot Password" option on the login page.
2. Navigate to Settings or Account (usually in the top menu or user profile area).
3. Look for Subscription, Billing, or Plan Management.
4. Find your active subscription and select Cancel Subscription or Manage Plan.
5. Review the cancellation summary (refund policy, access end date, etc.).
6. Confirm your cancellation. Evolly may ask you why you're leaving-answer honestly so they can improve.
   • This feedback is optional; you can skip it to speed up the process.
7. Take a screenshot of your cancellation confirmation page.

Warning: If you cannot find a cancellation button in your account, Evolly may not offer self-service cancellation. In this case, you must contact Evolly support directly at their contact page (https://evolly.app/contact/) with your account email and request manual cancellation. Keep copies of all correspondence.

Pro tip: Stopee recommends contacting Evolly support even after self-service cancellation if you want written confirmation. A support response confirming your cancellation is invaluable if a charge appears later.

What happens immediately after you cancel

Cancelling ends your recurring charge, but your access to premium features stops on your next billing date-not instantly. Many users expect immediate access removal and feel blindsided when they're still charged one final time.

Your access timeline after cancellation

• You cancel today: Your recurring payment stops. No more charges will occur after your current billing period ends.
• Until your renewal date: You keep full access to all paid features you purchased.
• On your renewal date: Your access downgrades to the free tier. Your account remains active (if you want to resubscribe), but premium workout plans, nutrition tracking, and personalized coaching disappear.
• 30 days after cancellation: Some apps delete inactive accounts and associated data. Check Evolly's privacy policy to see if this applies.

This is normal billing behavior. You're not being overcharged-you're simply using the service until your paid period expires.

Export your data before it's gone

Once your premium access ends, you may lose access to your workout history, progress charts, and nutrition logs. Before your cancellation finalizes, take these steps:

• Screenshot or export your progress reports if Evolly offers a download option.
• Take photos of your workout history and custom plans.
• Note any personal records or achievement milestones you want to remember.
• Download any nutrition guides or meal plans you created or paid for.

Stopee has advised thousands of fitness app users to do this-once the subscription ends, you may lose access to data you paid for and want to keep.

Refunds: what you can expect and how to request one

Refund eligibility depends on when you cancelled, how you paid, and the platform handling your subscription. Filipino consumer law gives you specific protections-use them.

Refund rules by subscription platform

If you cancelled within 48 hours of your last charge (for Android) or 14 days (for iPhone), you have a strong refund claim. If you're outside these windows but have a legitimate complaint (charged after cancellation, duplicate charge, service failure), you can still request a refund by explaining your situation clearly.

How to request a refund the right way

Whether you subscribed through Apple, Google, or directly, your refund request must include this information:

1. Your full name and account email address.
2. The exact date you were charged and the amount in PHP.
3. A screenshot of the charge on your bank statement, GCash, or Maya account.
4. The date you cancelled and proof of cancellation (screenshot of the confirmation page).
5. A brief, factual explanation: "I cancelled on [date] but was charged on [date]" or "I did not authorize this recurring charge" or "I cancelled before the free trial ended but was still charged."
6. Your refund request: "I am requesting a full refund of ₱[amount] to my original payment method."

Pro tip: Keep your tone professional and factual. Anger or accusations slow down responses. Support teams process refunds faster for calm, clear requests. Send your request via email (not chat, where records disappear) so you have a permanent record.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services. Knowing your rights is your strongest tool if Evolly refuses to refund an unfair charge.

Rights you have under the consumer act

The law gives you the right to cancel a subscription without penalty within 3 days of signing up (cooling-off period). After that period, you have the right to clear billing information, fair charges, and honest service descriptions. If Evolly violates these rights-by charging after you cancelled, hiding cancellation options, or misrepresenting features-you can file a formal complaint.

Stopee has helped consumers use the Consumer Act as leverage: a single reference to your statutory rights often motivates companies to refund quickly rather than escalate to regulators.

When to escalate to consumer authorities

If Evolly refuses your refund after a reasonable effort (two polite emails, 5-7 days of waiting), file a complaint with the Department of Trade and Industry (DTI). The DTI investigates unfair business practices and can force companies to refund consumers. You can file online at https://ecc.dti.gov.ph or visit your nearest DTI office.

Include in your DTI complaint:

• Proof of your subscription and cancellation.
• Copies of all emails to Evolly support and their responses (or proof that they didn't respond).
• Screenshots of charges after cancellation.
• Your account statement or bank/payment app records.
• A timeline of events: when you subscribed, when you cancelled, when you were charged unfairly.

The DTI process is free and can recover your money without hiring a lawyer. Evolutionally, most companies settle quickly once a DTI complaint is filed because regulatory action damages their business reputation.

Common mistakes that block your cancellation

Frustration is understandable when cancellation feels harder than it should be. But one small mistake-like cancelling only the app instead of the subscription-can trap you in unexpected charges for months.

Mistake 1: deleting the app instead of cancelling the subscription

This is the #1 reason people get surprised by charges. Uninstalling Evolly from your phone does zero to stop the recurring payment. Your subscription lives in Apple's or Google's systems, not on your phone. When you delete the app, the payment keeps coming.

Fix: Cancel through Apple Settings, Google Play, or Evolly's website first. Only then delete the app if you want to.

Mistake 2: cancelling the app purchase instead of the subscription

On App Store, there's a difference between one-time purchases and subscriptions. Some users tap "Cancel Purchase" when they should tap "Cancel Subscription," and the distinction blocks cancellation.

Fix: Go straight to Subscriptions, not Purchase History. Subscriptions are managed separately and that's where your cancellation button is.

Mistake 3: cancelling through the wrong account

If you signed up on iPhone, you must cancel on iPhone (through Apple). If you signed up on Android, cancel on Android. Cancelling through the opposite platform doesn't work because each platform controls its own subscriptions independently.

Fix: Confirm which device and platform you used when you subscribed. Cancel on that exact platform.

Mistake 4: not saving confirmation proof

You cancelled, you saw a confirmation page, then it disappeared from your email. Months later, a charge appears. Without proof of cancellation, disputing it is nearly impossible.

Fix: Screenshot every confirmation page. Save all cancellation emails. These are your legal proof if the company claims you never cancelled.

Mistake 5: waiting until the day of renewal to cancel

Payment systems process on schedules. If you cancel on the exact renewal date, you may still be charged because the system already initiated the transaction. You have no refund recourse if you cancelled on the day the charge posted.

Fix: Cancel at least 24-48 hours before your renewal date. Check your account for the exact renewal time (usually midnight) and cancel the day before.

Checklist: before you click "Cancel"

Use this checklist to avoid every common mistake and prepare for what comes next.

• I know where I subscribed (App Store / Google Play / Evolly website).
• I have logged into my account and can see my next renewal date.
• I have taken a screenshot of my current plan, renewal date, and latest receipt.
• I have downloaded or saved any workout data I want to keep.
• I am cancelling at least 24 hours before my renewal date.
• I understand that my access continues until the renewal date-I won't lose access immediately.
• I am ready to save the cancellation confirmation page as a screenshot.
• If a charge appears after cancellation, I know how to dispute it with Apple, Google, or my bank.

What users say about cancelling evolly

Stopee monitors user reviews and support discussions. Here's what Filipino users report about their Evolly cancellation experience:

The pattern is clear: Evolly's cancellation process is platform-dependent, not straightforward. Knowing which platform controls your subscription makes all the difference.

Keeping or cancelling: the real question

Before you cancel, honestly ask yourself: am I using this app? Cancelling costs nothing if you decide later to resubscribe. But if you're on the fence, the monthly charge is wasted money.

Pro tip: Pause before deleting your account entirely. Many apps let you cancel the subscription while keeping your account active. This way, if you want to restart later, your data and settings are still there. Only delete the account if you're certain you'll never return.

Final steps and contact information

Stopee has guided thousands of consumers through subscription cancellations, and the outcome is always the same: clear steps + documented proof = quick resolution and no surprise charges.

Here are the official contact methods for Evolly support if you need help:

• Evolly contact page: https://evolly.app/contact/ (use this first for refund or cancellation questions)
• Email: Check your account or past emails for the support email address; replies typically take 5-14 days
• Legal entity (for formal complaints): EVOLLY.APP PTE. LTD., Singapore registered office
• Consumer escalation: Department of Trade and Industry, Philippines (https://ecc.dti.gov.ph) if Evolly ignores your refund request
• Payment processor disputes: Contact your bank, GCash, Maya, or Apple/Google directly if Evolly won't refund

You have the right to cancel any subscription without penalty, as long as you follow your platform's process and keep proof of cancellation. Your money is your responsibility-Evolly won't fight for you, so you must fight for yourself with documented evidence.

Stopee exists to make this process less stressful. Our guides and support have helped thousands of consumers cancel unwanted subscriptions, recover unfair charges, and stay in control of their recurring payments. Whether you're cancelling Evolly or any other service, the principles are the same: know your platform, act early, and document everything. You've got this-and if you get stuck, Stopee's cancellation experts are here to help you navigate the process.