Manage Fitme

How to cancel fitme and stop unwanted charges in the philippines

Understanding fitme and why you might want to cancel

Fitme is a subscription fitness service that delivers personalized workout plans, nutrition guidance, and progress tracking through a mobile app. The service operates under Virtual Architecture SRL, a company registered in Brasov, Romania, though your contract is governed by Philippine law, which gives you important protections as a Filipino consumer. Many people in the Philippines sign up because the app promises convenient fitness coaching, then discover it works as an auto-renewing subscription that charges your payment method automatically unless you cancel before your next billing date.

How fitme's subscription model actually works

Fitme charges you upfront for access to premium workouts, meal plans, and progress tracking tools. The service offers four paid tiers: weekly (₱499), monthly (₱999), quarterly (₱1,790), and yearly (₱3,490). Your access continues for the period you pay for, and the subscription renews automatically on your billing date unless you cancel before that date arrives. This is the critical point: deleting the Fitme app from your phone does not cancel your subscription, and neither does simply logging out of your account.

Key facts about refunds and cancellation policy

According to Fitme's terms, purchases are non-refundable, and cancellation takes effect at the end of your current paid period. This means if you cancel mid-month, you keep access until your renewal date, but you will not receive money back for unused days. Under Philippine consumer law (Republic Act No. 7394, the Consumer Act of the Philippines), you have certain protections against deceptive practices, though Fitme's non-refund policy itself is legally permissible as long as it was disclosed clearly at purchase. Stopee helps thousands of Filipinos understand these terms before they sign up and navigate cancellation when they decide the service no longer fits their needs.

Your consumer rights and what the law protects

As a Filipino consumer, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which prohibits deceptive, unfair, or unconscionable trade practices. This law applies even though Fitme's company is registered abroad, because you are a resident consumer in the Philippines entering into a contract governed by Philippine law.

What the consumer act of the philippines guarantees you

The law protects you against false advertising, hidden charges, and practices that mislead you about what you are actually buying. If Fitme failed to disclose the auto-renewal feature clearly at the point of purchase, or if they misrepresented the cancellation process, you may have grounds to dispute charges. The law also entitles you to clear, truthful information about billing, pricing, and cancellation before you commit money. If Fitme continues to charge you after you cancel, that is a violation of your consumer rights and can be escalated to the Department of Trade and Industry (DTI).

When to escalate to consumer authorities

If you cancel Fitme but charges continue to appear on your billing statement, or if the company ignores your cancellation request for more than 14 days, you have the right to file a complaint with the DTI Consumer Protection Group. Keep all screenshots, email correspondence, and transaction receipts as evidence. Stopee recommends documenting every step of your cancellation attempt, because authorities need proof that you acted in good faith and Fitme failed to honor your request.

Methods to cancel fitme depending on where you subscribed

Your cancellation route depends on whether you signed up directly through Fitme's website, the Apple App Store, or Google Play Store, because each platform handles billing independently.

Check your subscription source first

Before you cancel, you must identify where you subscribed. If you signed up through Fitme.tv or Fitme.io directly, you cancel through the website. If you subscribed through the Apple App Store on an iPhone or iPad, you cancel in the App Store settings. If you subscribed through Google Play on an Android device, you cancel in Google Play settings. Many people assume they subscribed one way when they actually subscribed another, which delays cancellation or leaves the subscription active.

Pro tip: Check your email inbox for a receipt from Fitme, Apple, or Google. The sender tells you where to cancel. Fitme receipts say "Virtual Architecture SRL," App Store receipts come from "Apple," and Google Play receipts say "Google Play."

What to prepare before you cancel

Gather your Fitme login credentials, the email address linked to your subscription, and your payment method details. Take a screenshot of your current plan showing the renewal date and billing amount. If you have workout history or meal plans you want to save, download them or photograph them now, because your Fitme account data may remain accessible after cancellation, but there is no guarantee. Write down your renewal date so you know the deadline for cancellation.

Step-by-step cancellation process by platform

Follow the exact steps for the platform where you subscribed to avoid common errors that leave your subscription active.

Cancel fitme through the website

If you subscribed directly through Fitme's website, log in to your account and navigate to your subscription settings.

1. Open your web browser and go to the Fitme app or website where you signed up.
   • Log in using your email address and password.
   • If you forgot your password, click "Forgot password?" and reset it before proceeding.
2. Navigate to your account settings by clicking on your profile icon (usually in the top right corner or in a menu).
   • Look for "Account," "Settings," or "My Subscription."
3. Select "Manage subscription" or "Subscription settings."
   • This shows your current plan, renewal date, and billing amount.
4. Locate the "Cancel subscription" button and click it.
   • The system may ask you why you are canceling; select a reason (optional).
   • Do not click any retention offers or discounts unless you genuinely want to stay.
5. Confirm your cancellation by clicking "Yes, cancel my subscription" or the final confirmation button.
   • Wait for an on-screen confirmation message that says your cancellation was successful.
6. Check your email immediately for a cancellation confirmation from Fitme.
   • Save this email as proof of cancellation.
   • If you do not receive it within 10 minutes, contact Fitme support at fitmemealplanner@gmail.com or +61 412 345 678.

Warning: If the website shows "Subscription paused" instead of "Subscription canceled," your subscription is still active and will resume automatically. You must complete the cancellation process fully, not just pause.

Cancel fitme through the apple app store

If you subscribed to Fitme through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's settings, not through the Fitme app itself.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Fitme app.
2. Tap your profile icon in the bottom right corner of the screen.
   • Look for the circular icon with your photo or initials.
3. Select "Subscriptions."
   • You see a list of all active subscriptions linked to your Apple ID.
4. Find "Fitme" in the list and tap it.
   • You see your current plan, renewal date, and price.
5. Tap "Cancel subscription" or "Edit subscription."
   • Confirm that you want to cancel by selecting "Confirm" or "Yes, cancel."
6. Apple displays a cancellation confirmation on screen.
   • Your subscription ends on the date shown, and you keep access until that date.
7. Open your email and check for a cancellation receipt from Apple.
   • Apple sends a confirmation; Fitme may not.

Pro tip: If you see "Manage" instead of "Cancel," your subscription is a free trial or has already ended. Tap "Manage" to see the status.

Cancel fitme through google play store

If you subscribed to Fitme through Google Play on an Android phone, cancel in the Google Play app settings.

1. Open the Google Play Store app on your Android phone.
   • Do not open Fitme directly.
2. Tap your profile icon in the top right corner.
   • It looks like a circle with your initial or profile picture.
3. Select "Manage my subscriptions" or "Subscriptions."
   • You see all active subscriptions on your Google Play account.
4. Tap "Fitme."
   • Your plan details and renewal date appear.
5. Tap "Cancel subscription."
   • Google Play asks you why you are canceling (optional).
6. Confirm cancellation by selecting "Yes, cancel" or tapping the final confirmation.
   • Google Play displays your cancellation date on screen.
7. Check your email for a cancellation confirmation from Google Play.
   • The email comes from Google, not Fitme.

Warning: Uninstalling the Fitme app does not cancel your subscription on Android or iPhone. The app and the subscription are separate billing items. You must cancel the subscription through the App Store or Google Play before deleting the app.

What happens after you cancel and timeline for charges to stop

Understanding the post-cancellation period helps you verify that your cancellation worked and catch any billing errors early.

When your access ends and charges stop

After you cancel Fitme, your access continues until the end of your current paid period. If your renewal date is 15 days away, you have access for 15 more days, then the subscription ends and charges stop. Fitme does not charge you again after your current period expires, provided you completed the cancellation correctly. Mark your renewal date on your calendar so you know exactly when access stops and when you should stop seeing charges.

Monitor your billing statement for a full billing cycle

Your bank or credit card may take 5 to 10 business days to process the cancellation and stop showing pending charges. Monitor your statement for the next full billing cycle (usually 30 days) to confirm no new charges appear. If a charge appears after your cancellation date, contact your bank immediately and file a dispute, then escalate to Fitme support with your cancellation confirmation email.

Refund options and what to do if you are overcharged

Fitme's published policy says purchases are non-refundable, but consumer law in the Philippines may entitle you to a refund in specific circumstances.

When you may qualify for a refund

If you cancel within 14 days of your initial purchase and did not substantially use the service, you may qualify for a refund under the "cooling-off period" concept recognized by Philippine consumer law in similar digital services. If Fitme charged you after you canceled, or if the company misrepresented the cancellation process or auto-renewal feature at purchase, you have grounds to request a refund. If your payment method was unauthorized or your card details were used without your consent, you can dispute the charge with your bank.

Pro tip: Even though Fitme states purchases are non-refundable, a polite refund request can succeed. Email fitmemealplanner@gmail.com within 7 days of cancellation and explain your reason (e.g., "I did not use the service," "I canceled within 14 days," "The cancellation process was unclear"). Stopee recommends keeping this request professional and referencing your cancellation confirmation to show good faith.

How to dispute a charge if fitme continues billing you

If charges appear after your cancellation date, take these steps in order:

1. Contact Fitme support at fitmemealplanner@gmail.com or +61 412 345 678 with your cancellation confirmation email. Allow 7 business days for a response.
2. If Fitme does not refund the erroneous charge within 14 days, contact your bank or credit card provider and initiate a chargeback or dispute.
   • Provide your bank with your cancellation confirmation email and screenshots of unwanted charges.
   • Your bank reverses the charge while they investigate.
3. If the dispute is not resolved within 30 days, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group online at www.dti.gov.ph or in person at your regional DTI office.
   • Include copies of all emails, cancellation confirmations, and transaction receipts.

Common cancellation mistakes and how to avoid them

Most people who believe their Fitme cancellation failed actually made a small but critical error that left the subscription active.

Mistake 1: confusing app deletion with subscription cancellation

Deleting the Fitme app from your phone does not cancel your subscription. The app and the billing are separate systems. If you subscribed through the App Store or Google Play, your subscription remains active and charged until you cancel through the App Store or Google Play settings specifically. Many users in the Philippines delete the app, feel relief, then discover a charge on their next statement because the subscription was never actually canceled.

Mistake 2: canceling at the wrong place

If you subscribed through the App Store, canceling through the Fitme website does not work. Your subscription is linked to Apple's billing system, not Fitme's directly. You must cancel in the App Store. Similarly, Google Play subscriptions can only be canceled in Google Play. Stopee sees this mistake repeatedly: users find a "Cancel subscription" button in the Fitme app or website, click it, and think they are done, but they canceled the wrong subscription link.

Mistake 3: canceling too close to your renewal date

The App Store requires cancellation at least 24 hours before your renewal date to prevent a charge. If your renewal is tomorrow and you cancel today, Apple may still process today's charge because the system did not have enough time to update. Cancel at least 2 to 3 days early to ensure the system processes your cancellation before billing occurs.

Mistake 4: ignoring retention offers and clicking "pause" instead of "cancel"

When you start the cancellation process, Fitme or your app store may show you a discount offer, a free week, or a "pause subscription" option. Pausing is not the same as canceling. If you click "Pause for 7 days," your subscription is still active and will resume charging you after the pause ends. You must click "Cancel subscription" to end the billing completely.

Mistake 5: not saving your cancellation confirmation

After you cancel, save the on-screen confirmation and the email receipt from Fitme or Apple or Google. If a charge appears later and you dispute it, you need proof that you canceled. Without this evidence, your bank or the DTI cannot help you effectively.

What to do before you cancel: the pre-cancellation checklist

Prepare for cancellation to ensure a smooth process and protect yourself against disputes.

Comparing fitme with similar fitness services in the philippines

If you are canceling Fitme because it does not meet your needs, you may want to know how alternatives handle cancellation and pricing.

How stopee helps you cancel with confidence

Canceling Fitme should not feel stressful or complicated. Stopee is built to help Filipino consumers navigate subscription cancellations with clear steps, legal guidance, and escalation support. We have helped thousands of consumers cancel Fitme and other services by providing step-by-step instructions, flagging common mistakes, and explaining your consumer rights under Philippine law. If Fitme refuses to honor your cancellation or continues to charge you after you cancel, Stopee helps you prepare the evidence and guidance you need to escalate to consumer authorities effectively. Visit Stopee at stopee.com to access tools, templates, and expert advice for any subscription cancellation challenge you face.

Contact information and formal correspondence address

If you need to send formal cancellation notice or lodge a consumer complaint, use this address for correspondence with Virtual Architecture SRL (Fitme's parent company):

Virtual Architecture SRL
Brasov, Romania
Email: fitmemealplanner@gmail.com
Phone: +61 412 345 678

For escalation to Philippine consumer authorities, contact the Department of Trade and Industry Consumer Protection Group at your regional office or via their online portal at www.dti.gov.ph. Keep all cancellation confirmations, email correspondence, and transaction records for at least 90 days in case you need to file a dispute or complaint.