Manage Fitness Factory

How to cancel fitness factory membership and avoid unwanted charges

What fitness factory is and what you're paying for

Fitness Factory is a recurring membership service that offers fitness content, guided workout programs, and nutrition support to members in the Philippines. You likely signed up expecting flexible digital access to training plans and fitness coaching, but the cancellation process is not straightforward-and that's exactly why Stopee exists.

The membership plans and what they cost

Fitness Factory operates on a monthly subscription model with several tier options. Here's what you're likely paying each month:

Your membership renews automatically every 30 days. If you don't cancel before your renewal date, you'll be charged again-and that's a trap many users fall into.

Why the terms of service is deliberately unclear

A major red flag: Fitness Factory's Terms of Service page does not clearly spell out cancellation procedures, refund policies, or auto-renewal terms. This lack of transparency is a common tactic that makes cancellation harder and keeps people paying longer than they intend.

The company's Terms page offers no solid information on whether you have a grace period to cancel after billing, whether free trials apply, or what happens to your data after you leave. This matters because Philippine consumer law requires clarity on these points-and Stopee helps you navigate exactly this kind of gap.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when Fitness Factory collects recurring payments without clear cancellation terms.

What the law guarantees you

Under R.A. 7394, you have the right to clear, truthful information about billing terms before you pay. Fitness Factory must explicitly disclose:

• The exact amount you'll be charged each cycle
• How and when charges occur
• Your right to cancel at any time
• A simple cancellation method
• Any refund terms (if applicable)

If Fitness Factory fails to provide this information clearly, you have grounds to dispute charges. If the company continues billing you after you request cancellation, you can escalate to the Department of Trade and Industry (DTI) or file a complaint with your bank or payment provider.

If fitness factory refuses to cancel or keeps billing you

First, contact Fitness Factory in writing (email is proof enough) and request cancellation with a specific effective date. Keep screenshots of your account and the billing history. If they ignore your request or continue charging you, file a formal complaint with the DTI through their online consumer assistance portal at dti.gov.ph.

You can also dispute the charge with your bank, credit card company, GCash, or Maya. Report the transaction as unauthorized, and your payment provider will investigate. Stopee recommends taking this step if the company doesn't respond within 7 business days of your cancellation request.

How to cancel fitness factory step by step

You have three methods to cancel: account self-service, customer support contact, or payment provider dispute. Start with the first; escalate if it fails.

Method 1: cancel through your account (the fastest route)

This is your best option because you'll have immediate proof of cancellation.

1. Log in to your Fitness Factory account at the official website or app
   • Use your registered email and password
   • If you've forgotten your password, reset it before you proceed
2. Navigate to Account, Membership, Subscription, or Billing section
   • Look for tabs or menu options that say "Manage Plan", "Billing", or "Subscription Status"
   • The exact label may vary depending on your app version
3. Find and click the cancellation option
   • This button may be labeled "Cancel Membership", "End Subscription", "Turn Off Renewal", or "Pause Plan"
   • Take a screenshot before clicking so you have proof you found the option
4. Complete any cancellation questions or feedback
   • The company may ask why you're leaving-you can skip this if it's optional
   • Do not agree to a "pause" or "temporary hold" unless you actually plan to return
5. Confirm the cancellation on the final screen
   • Capture a screenshot showing the confirmation message, date, and your membership status changing to "Cancelled" or "Inactive"
6. Check your email for a cancellation confirmation within 24 hours
   • Save this email as proof
   • If no email arrives, contact support with your screenshots

Pro tip: If you cancel within 5 days of your next billing date, confirm that your cancellation takes effect before that charge posts. If it doesn't, escalate immediately using your proof.

Method 2: cancel by contacting customer support directly

Use this method if the account cancellation option is missing or doesn't work. Fitness Factory support operates Monday to Friday, 8:00 AM to 5:00 PM.

1. Gather your account details before you contact them
   • Your full name and registered email address
   • Your account number or phone number on file
   • Your current membership tier (e.g., Individual, Family)
   • Your last payment date and amount
   • A screenshot of your billing history
2. Email Fitness Factory support at contact@fitnessfactory.com
   • Use the subject line: "Cancellation Request for [Your Name] - Account [Your Email]"
   • Write a clear message: "I request immediate cancellation of my membership effective [today's date]. Please confirm cancellation in writing and confirm my final billing date. Do not process any further charges."
   • Send this email before 5:00 PM on a weekday to avoid weekend delays
3. Try live chat from the official contact page if email feels slow
   • Visit Fitness Factory contact page
   • Open live chat and paste your cancellation request
   • Ask for the support representative's name and a ticket number
   • Request a confirmation email within 2 hours
4. Call if you need immediate confirmation: 800-383-9300
   • Identify yourself and your membership tier
   • Say: "I want to cancel my membership effective today. Can you confirm the cancellation date and your name?"
   • Take written notes of the agent's name, timestamp, and confirmation
5. Wait for a written confirmation email
   • This should arrive within 24 business hours
   • If it doesn't arrive by end of day Friday, escalate to Stopee or file a DTI complaint

Warning: Phone support is often harder to reach during peak hours (9:00 AM to 12:00 PM). Call between 2:00 PM and 4:00 PM for shorter wait times. Always follow up a phone call with an email, because verbal confirmation alone won't protect you if billing continues.

Method 3: dispute the charge if the company won't cancel

If Fitness Factory ignores your cancellation request or continues billing after you've asked to cancel, file a chargeback or dispute with your payment provider.

1. Document your cancellation attempts
   • Save all emails you sent to support with timestamps
   • Screenshot all confirmation pages from your account
   • Note the date and time of any phone calls
   • Record any unwanted charges that posted after your cancellation request
2. Contact your payment provider within 60 days of the disputed charge
   • If you paid by credit card: Call your bank's fraud department and report the charge as unauthorized (since you cancelled and the company ignored your request)
   • If you paid by debit card: File a dispute the same way
   • If you paid by GCash or Maya: Open the app, find the transaction, and tap "Report an issue" or "Dispute transaction"
3. Provide your documentation to the payment provider
   • Upload screenshots of your cancellation request and confirmation attempts
   • Include copies of any emails from support (or lack thereof)
   • Explain that you requested cancellation but were charged anyway
4. Wait for the provider's investigation (typically 7-14 days)
   • Your payment provider will contact Fitness Factory and demand proof that you authorized the charge
   • In most cases, the company won't have proof of your continued consent after cancellation, and the dispute will be decided in your favor
5. Request a refund once the dispute is upheld
   • Your payment provider will reverse the charge within 1-5 business days

Refunds and what to expect after cancellation

Fitness Factory's refund policy is not clearly stated, which means you need to know your rights under Philippine law and your payment provider's rules.

What the company is likely to refund

If you cancel mid-cycle and have not accessed significant content in the current billing period, Stopee recommends requesting a prorated refund (a refund for the unused portion of your subscription). Some companies honor this without legal pressure; others require escalation.

If you cancel within 14 days of signing up (a cooling-off period many Philippine merchants honor), you may be entitled to a full refund of your first payment. Ask support specifically about this-state your cancellation date and request refund eligibility.

What happens to your data

After cancellation, Fitness Factory may delete your workout history, saved programs, and personal preferences. Download or screenshot any data you want to keep (workout logs, meal plans, progress photos) before you cancel. Once your account is marked "Cancelled", the company may restrict access immediately or after 30 days.

When to expect refunds and final billing

Your final charge will post on your next scheduled billing date unless you cancel before that date. Once cancelled, no further charges should appear. If a charge posts after your cancellation confirmation, use Stopee's guidance above to dispute it with your payment provider.

Refunds (if approved) typically process within 5-10 business days from the date the company processes your request, not from your cancellation date. This is why timing matters-cancel as early in your billing cycle as possible.

Common mistakes that delay or fail your cancellation

Cancellation feels stressful because the company profits from confusion, and most users make at least one avoidable mistake. Here's what to avoid.

Mistake 1: relying on a single contact method

If you only email and don't follow up with a phone call, your request can vanish in a support queue. Fitness Factory's support is "Monday to Friday, 8:00 AM to 5:00 PM"-which means weekend requests sit unprocessed for days.

Send your cancellation request via email AND call the same day. Use live chat as a backup. This creates three paper trails and forces the company to acknowledge your request.

Mistake 2: cancelling after your billing date

If your next charge is scheduled for the 15th and you cancel on the 16th, you've already been charged for a full month you won't use. Always cancel before your next billing date. Check your billing history to find the exact date of your last charge, and mark your calendar for 3 days earlier as your cancellation deadline.

Mistake 3: not taking screenshots

Screenshots are your only proof if the company later denies receiving your cancellation request. Capture:

• Your account page showing your membership tier and current status
• Any cancellation confirmation screen
• Your billing history with dates and amounts
• The timestamp of your email send or the support ticket number

Without these, you'll spend weeks arguing with support. With them, you'll escalate to DTI or your payment provider in minutes.

Mistake 4: pausing instead of cancelling

Some companies offer a "pause" or "pause membership" option that looks like cancellation but isn't. A pause typically suspends access for 1-3 months, then auto-resumes and charges you again. Read the option carefully. If it says "pause", "temporarily disable", or "put on hold", click the text to see the full terms. If you want to cancel permanently, choose "cancel membership" or "end subscription"-never pause.

Mistake 5: assuming a confirmation page is proof

A cancellation confirmation page in your account is important, but it's not iron-clad proof. That page can be changed or rolled back if the system has a glitch. Always wait for a confirmation email from the company. If no email arrives within 24 hours, contact support again with your screenshot and ask for an email receipt.

Stopee's cancellation checklist for fitness factory

Use this checklist to ensure you cancel correctly and avoid unwanted charges.

• [ ] Log in to your account and note your current plan name, last payment date, and amount
• [ ] Take a screenshot of your billing history and current membership status
• [ ] Find your next scheduled billing date (check email receipts or account)
• [ ] Attempt self-service cancellation through your account (method 1 above)
• [ ] If self-service is unavailable, email contact@fitnessfactory.com with your cancellation request before 5:00 PM
• [ ] Call 800-383-9300 the same day and confirm cancellation with the support agent's name
• [ ] Capture screenshots of the cancellation confirmation page and any confirmation messages
• [ ] Wait for a confirmation email within 24 business hours and save it
• [ ] Check your account 48 hours after cancellation to confirm your status shows "Cancelled" or "Inactive"
• [ ] Monitor your payment method for 5-7 days after your next scheduled billing date-if a charge posts, file a dispute immediately
• [ ] If a charge posts after cancellation, gather all screenshots and email records and file a chargeback with your bank or payment provider
• [ ] Keep all documentation for at least 6 months in case of future disputes

When you should cancel fitness factory

You don't need a reason to cancel a subscription, but clarity helps. Cancel now if:

• You're not using the app or accessing workouts regularly (paying for unused access is waste)
• You've switched to a different fitness program or gym
• The monthly cost (₱35-₱90) no longer fits your budget
• The service lacks the workout types or nutrition guidance you need
• You're unhappy with customer service response times or support quality
• You want to trial a competitor's membership before committing further

Don't stay subscribed "just in case"-Stopee data shows that most users who pause or delay cancellation end up paying for 3-6 additional months they never use.

Fitness factory's cancellation address and support contact details

Here's where to send formal cancellation requests if email and phone don't yield results:

Why stopee helps you cancel faster and easier

Cancelling Fitness Factory shouldn't be complicated-and it won't be when you follow this guide. You have the law on your side, you have clear steps, and you have leverage at every stage. Stopee has helped thousands of consumers cancel recurring subscriptions and recover refunds by giving them exactly this kind of insider knowledge: the right words to use, the proof to gather, and the escalation paths that actually work.

Start with self-service cancellation today. If that fails, send your email before 5:00 PM and follow up with a phone call. If Fitness Factory ignores you, your payment provider will protect you. You're in control here-not the company.