Manage Horizon Leisure Centre

How to cancel horizon leisure centre and reclaim your membership

Why you might want to cancel horizon leisure centre

Horizon Leisure Centre is a UK-based fitness and leisure service offering gym access, swimming facilities, classes, and sports amenities through recurring monthly memberships. If you are a Filipino member paying via international card or e-wallet, you may have signed up for one of their Lifestyle, Dual Lifestyle, or Student membership plans and now find yourself wanting out.

The most common reasons members cancel are straightforward: you have moved, the service no longer fits your schedule, you have switched to a local gym in the Philippines, or the recurring charges simply feel unaffordable. Whatever your reason, cancellation should be straightforward-and with Stopee, you will know exactly how to do it without getting stuck on hold or missing a deadline.

Common reasons filipino members cancel

Many Filipinos subscribe to Horizon Leisure Centre while overseas or through a family member's account, then want to cancel when returning home or changing fitness priorities. Others discover that international payment fees or currency conversion charges make the membership more expensive than local alternatives. Some members realise they are not using the facilities enough to justify the monthly cost.

The good news is that cancellation is possible-you just need to know the right steps, the right contact address, and your consumer rights under Philippine law. Stopee has helped thousands of consumers navigate exactly this kind of situation.

Your consumer rights under philippine law

What the consumer act of the philippines protects

The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific protections when dealing with recurring subscriptions and international services. First, the law requires that all material contract terms-including cancellation conditions, billing frequency, and commitment periods-must be clearly disclosed before you pay. Second, you have the right to cancel without penalty within a reasonable timeframe if the service fails to deliver what was promised or if the terms were not clearly explained.

If Horizon Leisure Centre's cancellation policy is vague or buried in their terms, or if they make cancellation deliberately difficult, you have grounds to escalate to the Department of Trade and Industry (DTI) or file a complaint with the National Telecommunications Commission (NTC) if billing disputes involve payment processors. Stopee recommends documenting every cancellation attempt so you have evidence if you need to pursue a formal complaint.

Your right to clear cancellation terms

The law is explicit: any service that charges you money must tell you upfront how to stop those charges. If Horizon Leisure Centre requires you to cancel by post to a specific address but never clearly stated that in their signup flow, that is a violation of your right to transparent contracting. You are entitled to cancel by email, phone, or online form first-and only resort to postal notice if that is genuinely the only option offered and it is proportionate.

If the company resists your cancellation request or claims they never received it, you can escalate to the DTI Consumer Complaint Division. Keep copies of every cancellation message you send, including the date, time, and method. Stopee always recommends sending cancellation requests via email (recorded delivery if possible) or through the official website portal so you have a timestamp.

Pricing and membership plans at horizon leisure centre

What you are paying for each month

Horizon Leisure Centre offers several membership tiers, each with a different cost and commitment structure. Here are the main plans based on their official materials:

Important note: These costs are shown in British pounds (GBP) because Horizon Leisure Centre operates primarily in the United Kingdom. When you pay from the Philippines using a credit card or international e-wallet, your bank or payment provider will convert this to Philippine pesos (PHP) at their exchange rate, which may add 2-5% in conversion fees. Your actual charge may be ₱2,500-₱5,500 per month depending on the plan and the current exchange rate.

Hidden charges and direct debit risks

Direct debit payments (the "DD" in the plan names) mean Horizon Leisure Centre takes money from your account automatically each month. The danger is that if you do not cancel before your next billing date, the charge will go through-even if you submitted a cancellation email days earlier. Many members believe they cancelled when they only sent an email; the company did not process it until after the charge posted.

To protect yourself, Stopee recommends cancelling at least 10 business days before your billing date. Check your latest invoice or account page to see when your next charge is due, then work backwards. If you cannot find that date, contact support immediately to confirm it before you send your cancellation notice.

How to cancel horizon leisure centre step by step

The official cancellation address and contact method

Horizon Leisure Centre requires cancellation notices-including those within the 14-day consumer cooling-off period-to be sent by post to their registered office. Here is the address where you must send your cancellation notice:

Horizon Leisure Centre
[Postal address pending confirmation from official terms]
United Kingdom

Warning: The company's terms specify postal notice, which means email alone may not be sufficient for a formal cancellation. However, your consumer rights under Philippine law entitle you to request email confirmation first. Stopee recommends you try these methods in order before resorting to postal mail.

Step-by-step cancellation process

1. Check your membership type and remaining commitment
   • Log in to your Horizon Leisure Centre account (if online access is available)
   • Locate your membership plan name and billing date
   • Check whether you are on a 12-month fixed plan (which may have early exit fees) or a Flexible plan (which allows cancellation anytime)
   • Take a screenshot of the plan details and billing date for your records
2. Gather your account information
   • Find your member ID (usually on your membership card or invoice)
   • Locate the email address linked to your account
   • Prepare your full name and date of birth as registered with Horizon
   • Note the phone number associated with the account if applicable
3. Attempt email cancellation first
   • Send an email to hello@horizon-manila.com with the subject "Membership Cancellation Request"
   • In the body, include your full name, member ID, email address, and the date you want the cancellation to take effect
   • Write clearly: "I request the cancellation of my Horizon Leisure Centre membership effective [date]"
   • Ask for written confirmation of cancellation
   • Send this email and keep a copy in a folder labelled "Horizon Cancellation"
4. Follow up within 3 business days
   • If you do not receive a confirmation email within 3 business days, send a follow-up
   • Reference your first email and ask for urgent confirmation
   • If still no response, proceed to postal notice
5. Send a formal postal notice (if email fails)
   • Write a letter on plain paper with your full details, member ID, and cancellation request
   • Include the date you want cancellation to take effect (at least 14 days from the letter date if possible)
   • State clearly: "I hereby give notice to cancel my membership effective [date]"
   • Send via registered mail or courier so you have a delivery receipt
   • Keep the receipt and a photocopy of the letter
6. Verify cancellation before the next billing date
   • Wait 5-7 business days after sending your notice
   • Check your email for a cancellation confirmation letter or reference number
   • Log in to your account (if still accessible) to confirm the status shows "Cancelled"
   • Monitor your bank or e-wallet for the next scheduled charge
   • If a charge appears after your cancellation date, contact your bank immediately and file a dispute

Using the official cancellation page

Horizon Leisure Centre publishes a cancellation information page at horizonlc.com/cancellations/. Visit this page first to see if there is an online cancellation form or a live chat option available. If an online form exists, use it-it is faster and creates an automatic timestamp. If only postal instructions are shown, that confirms you will need to send a letter.

Stopee always recommends checking the official cancellation page before contacting support, because companies sometimes add new cancellation methods without updating other parts of their site. You might find a cancellation request form or an email address specifically for membership changes.

Common mistakes to avoid when cancelling

Why cancellation often goes wrong

Many Filipino members cancel Horizon Leisure Centre thinking they have completed the process, only to be hit with another charge two weeks later. This happens because the company receives the cancellation request but does not process it before the next automatic billing cycle. Understanding these pitfalls will protect you and your bank account.

Mistake 1: cancelling too close to your billing date

If your billing date is the 15th and you send a cancellation email on the 12th, the charge may still go through because the company has not processed your request in time. Direct debit systems process charges a day or two before the official billing date. Always cancel at least 10 business days before your next charge date. If you are not sure of the exact date, contact support to confirm it first, then count backwards.

Mistake 2: assuming email cancellation is final

Sending an email saying "Cancel my membership" does not automatically stop the charges. You need written confirmation from Horizon Leisure Centre acknowledging your request. Pro tip: Always ask the company to reply with a cancellation reference number. If you later need to dispute a charge or escalate to your bank, you can prove you sent the cancellation and when.

Mistake 3: not saving proof of cancellation

If a charge posts after you cancelled, you will need to show that you submitted a valid cancellation request. Screenshots of sent emails, tracking numbers from postal mail, or cancellation confirmation letters are your only evidence. Without them, your bank may side with Horizon Leisure Centre. Create a folder now and save every cancellation-related message.

Mistake 4: cancelling through a payment provider instead of the company

Some members try to block future charges by asking their bank to stop the direct debit. This works as a temporary fix but leaves your account "active" at Horizon Leisure Centre. The company may still try to collect the payment later or bar you from re-joining. Always cancel the membership directly with the company, then ask your bank to monitor for disputes.

What happens after you cancel

Your access and final billing

Once your cancellation is confirmed, your access to Horizon Leisure Centre facilities usually ends on the cancellation date you requested. You will lose gym access, swimming access, and class bookings from that date forward. Your final charge will be processed on the next scheduled billing date, unless you cancelled before that date or negotiated a mid-month refund.

Check your email for a cancellation confirmation letter from Horizon Leisure Centre. This letter should state the exact date your membership ends and confirm no further charges will be made. Stopee recommends keeping this letter for at least two years in case a dispute arises.

Refunds and pro-rata credits

Refunds depend on the timing of your cancellation. If you are within the 14-day consumer cooling-off period (usually from the date you joined or first received your membership details), you are entitled to a full refund under Philippine consumer protection law. Request this explicitly in your cancellation letter: "I am requesting a refund under my consumer rights as I am within the 14-day cooling-off period."

If you are beyond 14 days, you may still qualify for a pro-rata refund if you cancel before your billing date-for example, if you cancel on the 20th of the month and your next charge is due on the 25th, the company should refund the unused 5 days. Ask explicitly: "Please issue a pro-rata refund for the unused portion of my membership."

Warning: Horizon Leisure Centre may resist issuing refunds for 12-month committed plans, claiming an early exit fee applies. However, under Philippine consumer law, any fee must be reasonable and proportionate to the company's actual costs. If they charge you a flat fee of £50 to cancel with six months left on a £50/month plan, that is likely excessive. You can challenge this with the DTI.

Refund processing timeline

Refunds typically take 5-10 business days to appear in your bank account or e-wallet. If you paid by credit card, the refund appears as a credit on your next statement. If you paid by international transfer or PayPal, the timeline may be longer. Do not assume the refund failed if you do not see it immediately-check your bank or payment provider first.

Stopee recommends tracking the date the company issued the refund and the date it arrived in your account. If 14 calendar days pass with no refund, follow up with an escalation email asking for a refund reference number and expected arrival date.

What to do if horizon leisure centre refuses to cancel

Recognising refusal and resistance

A company that genuinely will not cancel your membership is breaking consumer law. Warning signs include: ignoring your cancellation emails, claiming they never received your postal notice, saying cancellation is "not possible" online or by email, or charging you after you cancelled.

If this happens, do not panic-you have legal recourse. The Consumer Act of the Philippines (Republic Act No. 7394) explicitly protects you against unlawful billing and refusal to honour cancellation requests.

Escalation steps

1. Document everything
   • Save all cancellation emails with timestamps
   • Keep postal tracking receipts and copies of your cancellation letter
   • Screenshot all account pages showing your membership status
   • Record all bank charges that occurred after cancellation
2. Contact your bank or payment provider
   • File a dispute for any charges posted after your cancellation date
   • Provide your bank with copies of your cancellation request and the company's failure to acknowledge it
   • Your bank can reverse unauthorised charges under international payment rules
3. File a complaint with the Department of Trade and Industry (DTI)
   • Visit the DTI consumer complaint division online or visit a DTI office in your city
   • File a formal complaint stating that Horizon Leisure Centre refused to honour your cancellation request
   • Include all your evidence: cancelled emails, postal receipts, bank statements, and cancellation confirmations
   • The DTI can issue a cease-and-desist order and fine the company
4. Report to the National Telecommunications Commission (NTC) if billing involved a telecom provider
   • If you paid via telco billing (e.g., Globe or Smart charges), file an NTC complaint
   • The NTC has authority to order refunds and block the billing arrangement

Your right to a chargeback

If the company continues to charge your card or e-wallet after you cancelled, your bank can issue a chargeback (reversal) under international card rules (Visa, Mastercard, etc.). Contact your bank immediately and ask to dispute the unauthorized charges. Provide your cancellation email, the confirmation of refusal, and all bank statements showing charges after the cancellation date.

Stopee has seen members recover hundreds of pesos in unauthorised charges through chargebacks when the company refused to acknowledge the cancellation. Your bank is on your side if you have evidence.

Checklist before you hit send

Final verification steps

Before you submit your cancellation, run through this checklist to avoid unnecessary delays or rejections:

• You have located your member ID or account number
• You have confirmed your next billing date (at least 10 days away)
• You have taken a screenshot of your current plan and billing status
• You have saved your signup email and at least one invoice
• You have prepared the correct cancellation email address or postal address from the official cancellation page
• Your cancellation letter or email includes: your full name, member ID, the date you want cancellation to take effect, and a request for written confirmation
• You understand whether you are eligible for a refund (within 14 days or pro-rata)
• You have created a folder to store all cancellation-related correspondence
• You have set a phone reminder to check your account 5-7 days after cancellation to confirm no new charge is pending

Frequently overlooked points for filipino members

International payment and currency conversion

Because Horizon Leisure Centre charges in British pounds (GBP) and your bank converts to Philippine pesos (PHP), you may see two separate charges: the GBP amount and a conversion fee. When you cancel, make sure the company stops charging in GBP-a currency conversion fee might still appear if the company attempts one final charge after your cancellation date. If this happens, dispute it with your bank immediately.

No verified local branch in the philippines

Horizon Leisure Centre does not appear to operate a verified local branch office in the Philippines. The mobile number +63 917 533 6237 and email hello@horizon-manila.com are contact points, but if support is slow or unresponsive, your recourse is through UK-based escalation or the DTI. Stopee recommends always sending cancellation via email first (with a read receipt request) and postal mail second, so you have documented proof of your cancellation attempt regardless of response time.

Comparison: horizon leisure centre vs. local philippine gym alternatives

Why switching might save you money

Once you cancel Horizon Leisure Centre, you might consider a local alternative. Here is a quick comparison of costs and cancellation ease:

Most local alternatives offer easier cancellation and lower costs. Once your Horizon Leisure Centre membership is cancelled, Stopee recommends exploring these options for better value and simpler exit terms.

How to keep your cancellation on record

Long-term documentation

After you receive cancellation confirmation, keep all related documents for at least two years. This protects you if Horizon Leisure Centre later claims you still owe money or attempts to charge you again. Create a digital folder with these files:

• Original membership signup email and terms and conditions
• All billing invoices and payment receipts
• Screenshot of your account page on the day you cancelled
• Cancellation email(s) you sent (with read receipt if possible)
• Cancellation confirmation letter from Horizon Leisure Centre
• Postal tracking receipt (if you sent cancellation by mail)
• Bank or e-wallet statements showing the final charge and no charges after cancellation
• Any refund confirmation or chargeback documentation

Back up this folder to cloud storage (Google Drive, OneDrive, or iCloud) so you cannot lose it if your computer fails. Stopee recommends keeping this archive for two years after your cancellation date-that covers the statute of limitations for most billing disputes in the Philippines.

Key takeaways and next steps

Summary of your cancellation path

Cancelling Horizon Leisure Centre as a Filipino member requires patience, clear documentation, and knowledge of your consumer rights. First, check your plan type and billing date. Next, attempt email cancellation to hello@horizon-manila.com at least 10 days before your next charge. If the company does not respond within 3 business days, send a formal postal notice to their UK office. Once you receive confirmation, monitor your bank account for the final charge and any refunds. If the company refuses to cancel, escalate to your bank or the DTI.

The Consumer Act of the Philippines is on your side. You have the right to cancel, to clear terms, and to transparent billing. No company can lock you into unwanted charges indefinitely or make cancellation deliberately difficult.

Horizon leisure centre cancellation address

For postal cancellation notices, send to:

Horizon Leisure Centre
[Postal address to be confirmed via official horizonlc.com/cancellations/ page]
United Kingdom

Important: Verify the current address on the official cancellation page before mailing, as business addresses can change. Send via registered or tracked mail and keep the receipt.

Why stopee is here to help

Cancelling a recurring international membership feels overwhelming when you are juggling language barriers, time zones, and unfamiliar cancellation procedures. That is exactly why Stopee exists. Stopee has helped thousands of consumers navigate complex cancellations-from international gyms to subscription services-by breaking down every step, flagging common mistakes, and standing up for your consumer rights. Whether you need a template for your cancellation letter, help interpreting your contract, or advice on escalating to the DTI, Stopee is your advocate.

Visit stopee.com today to access cancellation templates, live chat support, and a full library of how-to guides for hundreds of services. You deserve simple, transparent cancellation-and Stopee is here to make sure you get it.