Manage Obe Fitness

How to cancel obe fitness in the philippines and stop unwanted charges

What is obe fitness and why you might need to cancel

Obe Fitness is a subscription-based workout platform that delivers live and on-demand fitness classes directly to your phone, tablet, or computer. If you're in the Philippines, you'll have access to yoga, strength training, dance cardio, HIIT, Pilates, and recovery sessions through a monthly or annual membership. The service operates on auto-renewal, which means your subscription automatically charges you again at the end of each billing period unless you cancel beforehand.

How obe fitness works

When you sign up for Obe Fitness, you gain unlimited access to their entire library of fitness content. You can stream live classes at scheduled times or choose from hundreds of on-demand videos whenever you want. The platform doesn't charge per class or per session; instead, you pay a single recurring fee for complete access.

The critical thing to understand is that Obe Fitness uses automatic renewal. Both monthly and annual memberships renew without requiring you to take any action. If you started with a free trial, that trial automatically converts to a paid membership unless you cancel before the trial period ends. This automatic system catches many users off guard, especially those in the Philippines who may not notice the renewal charge on their statement immediately.

Pricing and what you actually pay

As of March 2026, Obe Fitness pricing in the Philippines looks like this: a monthly plan costs approximately ₱1,500, a quarterly plan runs about ₱4,500, and an annual plan costs around ₱18,000. New members often receive promotional discounts, such as 50% off the first month, which can make the initial sign-up feel like a bargain before full pricing kicks in at renewal.

There is no minimum contract lock-in with Obe Fitness. You're not obligated to stay for a certain number of months. However, the company's terms state that no refunds are issued after cancellation, which means if you forget your billing date and get charged, you won't recover that money through a refund from Obe Fitness directly. This makes staying on top of your cancellation timeline essential.

Support and response times for philippine users

One of the most frustrating aspects for Filipino subscribers is that Obe Fitness customer support operates on United States Eastern Standard Time (EST), not Philippine time. Support is available Monday to Friday, 9:30 AM to 4:00 PM EST only, which creates a significant time zone gap. There is no live chat support, no Philippines-based phone line, and no dedicated local support team.

Your primary support channel is email: support@obefitness.com. You can also try calling the United States number (888) 820-0856, but this may result in long-distance charges on your Philippine phone plan. For most Filipino users, the most reliable approach is to handle cancellation through your account dashboard, keep detailed records of all communications, and monitor your bank or payment app (GCash, Maya, or credit card) for any charges that appear after you've cancelled.

Your consumer rights in the philippines and how they protect you

What the consumer act of the philippines says about subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you purchase any service, including digital subscriptions. This law requires companies to act fairly, disclose terms clearly, and honour cancellation requests. If Obe Fitness continues to charge you after you've submitted a valid cancellation request, you have legal grounds to dispute those charges and demand a refund.

The law also gives you the right to clear information about automatic renewal terms before you subscribe. Obe Fitness must inform you of the exact renewal amount, the renewal date, and how to cancel. If the company made these terms deliberately difficult to find, that may constitute an unfair practice under Philippine consumer law.

Your right to cancel and dispute charges

Under Philippine law, you have an absolute right to cancel any subscription service. No company can legally refuse to cancel your membership or continue charging you indefinitely without your ongoing consent. If you encounter resistance from Obe Fitness or if charges continue after cancellation, you can file a complaint with the Department of Trade and Industry (DTI), which enforces consumer protection laws in the Philippines.

Additionally, your bank or payment provider (whether you used a credit card, GCash, Maya, or another method) can reverse charges if you report them as unauthorized. Document everything: your cancellation request, the date you submitted it, the confirmation (if any), and the date of any unwanted charges. This evidence strengthens your case if you need to escalate.

How to cancel obe fitness without getting charged again

Preparation steps before you cancel

Before you take any cancellation action, invest five minutes in gathering information that protects you. This preparation prevents the most common trap: cancelling on one platform while the subscription remains active on another.

1. Log in to your Obe Fitness account right now and locate your billing date.
   • Look for "Manage Subscription," "Account Settings," or "Billing" in your profile menu.
   • Write down the exact date your next renewal charge is scheduled.
   • Take a screenshot of this screen and save it to your phone or computer.
2. Identify where you originally subscribed.
   • Did you sign up directly on obefitness.com using a credit card?
   • Did you subscribe through Apple's App Store (on iPhone or iPad)?
   • Did you subscribe through Google Play (on an Android phone)?
   • This matters because you must cancel in the same place you signed up.
3. Locate your payment method records.
   • Check your latest credit card statement, GCash app, or Maya app for the Obe Fitness charge.
   • Note the exact amount and the merchant name as it appears.
   • Save this statement as a screenshot or PDF.
4. Search your email inbox for confirmation and renewal notices.
   • Look for the original receipt or welcome email from Obe Fitness.
   • Look for any renewal or upcoming billing emails.
   • Save these emails as references.

Cancel through the obe fitness website

If you signed up directly on obefitness.com, this is your cancellation path.

1. Open your web browser and go to obefitness.com.
2. Log in using your email address and password.
3. Click your account initials or profile icon in the top right corner of the page.
4. Look for an option called "Manage Subscription" or "Subscription Settings."
   • If you don't see this option immediately, check under "Account," "Billing," or "Plans."
5. Click "Cancel Subscription" when you find it.
6. Review any information about your cancellation date and final charge (if applicable).
   • Warning: Obe Fitness may offer you a discount or special retention offer at this point. Do not accept it unless you genuinely want to keep the service. To cancel, ignore the offer and look for a "Continue Cancellation" or "Confirm Cancellation" button.
7. Follow the final confirmation prompts and complete the cancellation.
8. When you reach the final confirmation screen, take a screenshot that clearly shows "Your subscription has been cancelled" or similar language.
   • This screenshot is your proof of cancellation.
9. Check your email for a cancellation confirmation message from Obe Fitness within 24 hours.
   • Pro tip: If you don't receive a confirmation email within a full day, send an email to support@obefitness.com stating the date and time you cancelled and asking for written confirmation. Keep this email and their response.

Cancel through the apple app store

If you subscribed to Obe Fitness through your iPhone or iPad, you must cancel inside the Apple App Store, not inside the Obe app itself.

1. On your iPhone or iPad, open the App Store app.
2. Tap your profile icon in the top right corner.
3. Tap "Subscriptions."
4. Find "Obe Fitness" in the list of your active subscriptions.
5. Tap "Obe Fitness" to view the subscription details.
6. Tap "Cancel Subscription" or "Edit Subscription."
   • Apple may display a retention message asking you to reconsider. Proceed to the next step.
7. Tap "Confirm Cancellation" when prompted.
8. You will see a message confirming that your subscription ends on a specific date.
   • Take a screenshot of this confirmation screen.
   • Your service will continue until that date, and no further charges will occur after it.

Cancel through google play

If you subscribed to Obe Fitness on an Android phone through Google Play, cancel your subscription inside Google Play, not in the app.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Tap "Manage Subscriptions" or "Subscriptions."
4. Find "Obe Fitness" in your active subscriptions list.
5. Tap "Obe Fitness."
6. Tap "Cancel Subscription."
   • Google Play may ask you why you're cancelling. You don't have to provide an answer; you can skip this step.
7. Confirm the cancellation when prompted.
8. You will see a confirmation that your subscription ends on a specified date.
   • Take a screenshot of this screen as your proof.
   • You retain access until that end date, but no further charges will apply.

What happens after you cancel

Your access and the transition period

When you cancel Obe Fitness, your access doesn't stop immediately. You retain full access to all classes, live sessions, and on-demand content until the end of your current billing period. For example, if you cancel on the 15th and your next renewal was scheduled for the 28th, you can still use Obe Fitness until the 28th without being charged again.

After your final billing date passes, your account access ends. You will not be able to log in, stream classes, or use any paid features. If you signed up through Apple or Google Play, your subscription status will update to "Cancelled" or "Expired" in those apps.

Checking for unwanted charges

After your cancellation takes effect, monitor your payment method for the next two billing cycles. Check your credit card statement, GCash transaction history, or Maya app records weekly for the first month. If you see any charge from Obe Fitness after your cancellation date, that's a red flag.

Pro tip: Set a reminder on your phone for the day after your subscription was supposed to end. Check your statement that day. If an unexpected charge appears, you have a stronger case for disputing it when you report it immediately rather than waiting weeks.

Refund policy and how to recover unauthorized charges

Obe fitness's stated refund policy

According to Obe Fitness's terms of service, the company does not issue refunds after cancellation. This means if you cancel mid-month, you won't get a refund for the unused days. If you're charged after cancellation due to a processing delay, Obe Fitness may not refund that charge voluntarily.

This policy is legal in the Philippines as long as it was clearly disclosed when you subscribed. However, it does not prevent you from disputing unauthorized charges with your bank or payment provider.

Disputing charges with your bank or payment app

If Obe Fitness charges you after you've cancelled, or if you never authorized the charge in the first place, you can dispute it directly with your financial institution.

1. If you used a credit card: Contact your bank's customer service, explain the unauthorized charge, and request a "chargeback" or dispute.
   • Provide your cancellation date, screenshots, and any confirmation emails as evidence.
   • Most banks will reverse the charge within 7 to 30 days.
2. If you used GCash: Open the GCash app, find the transaction, and look for "Report" or "Dispute Transaction" options.
   • Upload your cancellation proof and explain why the charge is unauthorized.
3. If you used Maya: Similar to GCash, open your transaction history, select the Obe Fitness charge, and report it as disputed or unauthorized.

Under Philippine consumer law, your bank is required to investigate disputes and protect you from unauthorized recurring charges. Keep all your documentation (screenshots of cancellation confirmations, payment records, and emails) for at least three months after cancellation.

Common mistakes that lead to failed cancellations

Many Filipino users cancel Obe Fitness and feel confident, only to see a charge appear on their statement weeks later. These mistakes are frustrating, but they're entirely preventable with the right knowledge.

Cancelling in the app instead of the source platform

This is the number-one reason cancellations fail. If you subscribed through Apple App Store, uninstalling the Obe app or tapping "cancel" inside the app does nothing. The subscription lives in Apple's system, not in the app itself. The same applies to Google Play. You must cancel where you subscribed, not where you watch.

Not saving cancellation confirmation

A confirmation message on screen is not enough. Obe Fitness may not send you a confirmation email, or the email may be delayed by hours or days. Without a screenshot of the "cancellation successful" screen and ideally a confirmation email, you have no proof if a charge appears later and you need to dispute it with your bank.

Confusing cancellation with account deletion

Cancelling your subscription and deleting your account are two different actions. Cancelling stops recurring charges but keeps your account and profile active. Deleting your account removes your profile entirely but may not cancel your subscription if done incorrectly. If you want to cancel your subscription, stick to the "Cancel Subscription" option, not account deletion.

Not checking email for renewal reminders

Obe Fitness may send you an email a few days before your next renewal was supposed to happen. If you cancelled, you should not receive this email. If you do receive it after cancellation, that's a sign the cancellation didn't go through, and you should repeat the process immediately.

Pricing comparison and what you're paying for

Before you cancel, it's worth understanding whether Obe Fitness is the right value for you. Here's how Philippine pricing breaks down:

Notice that the monthly cost is the same across all plans: ₱1,500. The annual plan offers no per-month savings in this pricing structure, so there's no financial advantage to committing for a year. If you're uncertain about the service, the monthly plan gives you the most flexibility to cancel without overpaying.

When you should cancel obe fitness

Signs that cancellation is the right choice

You should consider cancelling if you're not using the service regularly. If you've had the subscription for more than three weeks and you've attended fewer than five classes, that's a signal that the content or schedule doesn't match your fitness goals. You're paying ₱1,500 per month for unlimited access; if you're using it once a week or less, you're not getting value.

You should also cancel if the time zone mismatch with live classes is a barrier. Obe Fitness runs on United States time, so live classes happen early morning or late evening Philippine time. If you can't consistently join live sessions and prefer on-demand alternatives, you may be better served by other fitness platforms that cater to Philippine schedules.

Technical issues are another reason. If the app crashes frequently, if video quality is poor despite having fast internet, or if you experience recurring problems that support can't resolve within two weeks, cancellation protects you from continued charges for a broken service.

When you should keep obe fitness

Keep your membership if you attend at least two to three classes per week and feel motivated by the instructors and community. Keep it if you value the variety of class types available and if your current fitness routine depends on Obe's content. If you're using the annual plan and still within the first few weeks, give yourself a full month to adjust before cancelling; the service has a learning curve.

Checklist for a successful obe fitness cancellation

Use this checklist to ensure your cancellation goes smoothly and no surprise charges appear:

1. Identify where you subscribed (website, Apple App Store, or Google Play).
2. Log in and note your exact renewal date.
3. Take a screenshot of your current subscription details.
4. Cancel using the correct platform for where you subscribed.
5. Take a screenshot of the cancellation confirmation screen.
6. Look for a cancellation confirmation email within 24 hours.
7. Set a calendar reminder for one day after your final billing date.
8. Check your bank statement, GCash, or Maya on that date.
9. If a charge appears, gather your screenshots and contact your bank within 7 days.
10. Keep all records for at least three months.

Common questions about cancellation

Will i lose my progress if i cancel?

Yes. If you cancel Obe Fitness, your account is deactivated once your subscription period ends. Any fitness badges, streaks, or workout history may not be recoverable. If your progress matters to you and you might return later, take screenshots of your stats before cancelling.

Can obe fitness refuse to let me cancel?

No. Under Philippine consumer law, no company can legally prevent you from cancelling a subscription. If Obe Fitness makes cancellation unreasonably difficult or claims you cannot cancel, that violates the Consumer Act of the Philippines. You can escalate to the Department of Trade and Industry (DTI) if this happens.

How long does it take for a refund after i cancel?

Obe Fitness does not issue refunds as stated in their terms. However, if you dispute an unauthorized charge with your bank, the refund typically processes within 7 to 30 days depending on your bank's process.

Your path forward with stopee

Cancelling Obe Fitness shouldn't feel like a maze. Armed with this guide, you now understand exactly where to click, what to watch for, and how to protect yourself from surprise charges. Remember that your consumer rights in the Philippines give you real power: the right to cancel anytime, the right to dispute unauthorized charges, and the right to escalate if a company ignores your cancellation request.

Keep your screenshots and confirmation emails. Set a phone reminder. Monitor your payment app. These simple steps take five minutes but prevent hours of frustration later. Stopee is here to guide you through every step of the cancellation process, and we've helped thousands of consumers cancel subscriptions across the Philippines with confidence. If you run into resistance from Obe Fitness, your bank, or your payment app, return to this guide, refer to the Philippine consumer law section, and escalate accordingly. You're in control.

Obe fitness headquarters address

If you need to send a formal cancellation notice by mail or file a complaint, Obe Fitness's headquarters is located at:

Obe Fitness Inc.
Brooklyn, NY
United States

For most Filipino users, email cancellation through your account dashboard is faster and easier than mailing correspondence. However, if you need a paper trail for legal or dispute purposes, sending a registered letter to this address creates an official record. Stopee recommends keeping your email cancellation proof first, and using the mailing address only if Stopee or another service advises it as part of an escalation.