Manage Push Fitness

How to cancel push fitness and protect your philippine subscription

What push fitness is and why you might want to cancel

Push Fitness is a digital fitness app that charges you monthly or yearly for workout plans, progress tracking, and online coaching-not a traditional gym membership at a physical location. If you signed up through the iOS App Store and are seeing recurring charges in Philippine pesos, this guide will walk you through canceling safely and reclaiming control of your subscription.

The service operates from Canada but accepts Filipino users and bills in PHP directly. That creates a distance problem: if something goes wrong with your cancellation, support replies may take days, and proving your cancellation request becomes harder. At Stopee, we've helped thousands of consumers navigate this exact situation.

Push fitness pricing in the philippines

You'll see four main monthly options and one annual plan on the App Store. Here's what you're paying for each tier:

Most Filipino users sign up for the Starter or Standard monthly plan. The key detail: all charges renew automatically unless you cancel before the renewal date. At Stopee, we recommend you note your next billing date immediately-this is your deadline.

When to cancel push fitness

You should cancel if you're not using the app regularly, if the workouts don't match your needs, or if you've found a cheaper alternative. You should also cancel if the app stops loading, if customer support ignores you, or if charges appear on your statement that you don't recognize.

Cancellation is not a penalty. You have the right to stop paying for a service you no longer want. The Consumer Act of the Philippines (Republic Act No. 7394) protects you-the supplier must be clear about billing terms and must honor your cancellation request in a reasonable timeframe.

Your consumer rights under philippine law

The Consumer Act of the Philippines gives you three key protections when you cancel a subscription service like Push Fitness.

Right to clear billing information

Push Fitness must disclose the exact amount you'll be charged, the renewal dates, and how to cancel. If the app or their website doesn't spell this out clearly, you have grounds to dispute charges. Many Filipino users never see a plain cancellation button-that's a breach of your right to clear information.

Right to cancel and get written confirmation

You can cancel anytime. Push Fitness must acknowledge your cancellation in writing (email counts) within a reasonable time. If they don't reply, send a follow-up email and keep a copy. If they charge you after you've submitted a cancellation request, the law is on your side to dispute that charge with your bank or payment provider.

Right to dispute unauthorized or recurring charges

If Push Fitness continues to bill you after you've canceled, or if charges appear without your permission, you can file a dispute with your bank, GCash, Maya, or Apple. The burden is on Push Fitness to prove you authorized each charge-not the other way around. At Stopee, we guide thousands of Filipinos through this dispute process every month.

How to cancel push fitness step by step

Cancellation happens in two main pathways depending on where your payment flows. Follow the steps that match your original signup method.

Cancel if you subscribed through the iOS app store

Most Filipino users sign up via Apple's App Store because it's integrated into their iPhone. This is also the easiest route to cancel because Apple handles the billing, not Push Fitness directly.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions" from the menu.
2. Find "Push Fitness" in your active subscriptions list.
   • If you see it listed, tap on it immediately.
   • If you don't see it, scroll down-it may be listed under "Expired" or "Canceled" if you're checking after a previous cancellation attempt.
3. Tap "Cancel Subscription" or "Edit" and then select the cancel option.
   • Apple will ask you to confirm. It may offer a discount to stay-ignore this.
   • Tap "Confirm Cancellation."
4. Save a screenshot of the confirmation screen as proof.
   • This screenshot is your cancellation receipt.
   • Apple will also send you a confirmation email-save this as well.
5. Wait for the next billing date to pass without a new charge.
   • This usually takes 2-5 business days.
   • If a charge appears after your cancellation date, contact Apple Support immediately with your screenshot.

Pro tip: Apple processes cancellations in real time. If you cancel on the 15th and your renewal date is the 20th, you're safe-Apple stops the renewal automatically. You keep access until the 20th, then the app locks you out after that date.

Cancel if you subscribed directly through push fitness

If you signed up on the Push Fitness website or entered your card directly into the app (not through Apple), you'll need to contact Push Fitness support to cancel. The company does not publish a public account cancellation page for Philippine users.

1. Log into your Push Fitness account or app.
   • Go to your profile or account settings.
   • Look for "Subscription," "Billing," or "Membership" tabs.
   • Search for a "Cancel" or "Manage Plan" button.
2. If no cancellation button appears, send an email to info@pushfitnessclub.com.
   • Use a clear subject line: "Cancellation Request for [Your Name]"
   • Include your full name, email address on file, the amount of your last charge (e.g., ₱499.00), and the date of that charge.
   • Write: "I request immediate cancellation of my Push Fitness subscription. Please confirm cancellation in writing and confirm the date my access will end."
3. Send the email and screenshot the sent message.
   • Do not rely on them replying-assume they'll be slow.
   • Note the date and time you sent the email.
4. Wait up to 5 business days for a response.
   • If you don't hear back and your renewal date passes, monitor your statement carefully.
   • If a new charge appears, file a dispute with your bank or payment provider (see section below).
5. If you do receive written confirmation, save it immediately.
   • This email is proof of your cancellation request and protects you legally.
   • If Push Fitness charges you again after this date, you have evidence to show your bank.

Warning: Push Fitness support in Canada may be slow to respond to Philippine inquiries. Do not wait for a reply before your renewal date. Cancel as early as possible-at least 7 days before you're due to be charged again.

What to do if you're charged after cancellation

Getting charged after you've canceled is frustrating, but it happens frequently with subscription apps that operate across borders. You have clear legal options.

Dispute the charge with your bank or payment app

If a new charge appears on your statement after you've submitted a cancellation request, file a dispute immediately. Your bank or payment provider will recover the money on your behalf.

1. Log into your bank account or GCash/Maya app.
   • Find the unwanted Push Fitness charge.
   • Note the exact amount, date, and transaction reference number.
2. Select "Report as Fraudulent" or "Dispute Transaction."
   • Write: "I canceled this subscription on [date]. This charge should not have been processed."
   • Attach your cancellation screenshot, email confirmation, or Apple cancellation receipt.
3. Submit the dispute.
   • Your bank will review it within 5-10 business days.
   • Most disputes are resolved in your favor because you have proof of cancellation.

At Stopee, we've seen hundreds of successful disputes filed this way. Banks prioritize consumer protection, especially when you provide written proof of cancellation.

Contact push fitness with your dispute evidence

Before escalating to your bank, try one more direct email to Push Fitness. Send evidence of your cancellation request alongside the unwanted charge.

1. Email info@pushfitnessclub.com again with a clear subject: "Cancellation Request Not Honored - Charge Dispute"
   • Include your cancellation email or screenshot.
   • Include a screenshot of the disputed charge from your statement.
   • Write: "I request an immediate refund for the charge on [date] for ₱[amount]. This charge was processed after I canceled my subscription on [date]. Please process a refund within 5 business days."
2. If Push Fitness responds with a refund within 5 days, accept it and move on.
   • If they refuse, proceed to your bank dispute (step above).

Timeline and what happens after you cancel

Knowing what to expect after you hit cancel removes anxiety and helps you spot problems early.

Day of cancellation

You will keep full access to Push Fitness for the rest of your billing cycle. If your renewal date is 10 days away, you have 10 more days to download your workout history or screenshots of your progress before the app locks you out.

Renewal date (when your access ends)

On this date, no new charge should appear on your statement. The Push Fitness app will display a locked screen or a "Subscribe" button instead of your workout dashboard. This is normal.

2-5 days after renewal date

Check your bank or payment app statement. You should see no new charge. If everything is clear, you've successfully canceled. If a charge appears, file a dispute immediately (see section above).

Ongoing

You may receive marketing emails from Push Fitness trying to win you back. You can unsubscribe from these emails or ignore them. These emails do not reactivate your subscription-only a new payment on your part can do that. At Stopee, we recommend you monitor your statement for 30 days after cancellation to catch any surprise charges.

Refund eligibility and how to claim one

Whether you get a refund depends on when in your billing cycle you cancel and Push Fitness's refund policy.

Refund scenarios

Pro tip: The Consumer Act of the Philippines requires services to be fit for purpose. If Push Fitness was not usable or didn't match its description, you have grounds for a refund even if you've had the subscription for weeks. Frame your refund request around service quality, not just buyer's remorse.

Common mistakes that delay cancellation

We hear from frustrated users all the time who thought they'd canceled but didn't. These are the traps that catch most people.

Mistake 1: you delete the app instead of canceling the subscription

Deleting the Push Fitness app from your phone does not cancel your subscription. The charges keep coming. This is the number-one reason users call us confused. At Stopee, we always remind users: deleting the app and canceling the subscription are two completely different actions.

If you only deleted the app, go back to your App Store subscription list and cancel properly (see steps above).

Mistake 2: you log out or reset your password but don't actually cancel

Logging out of the app stops you from using it, but it does not stop the charges. Push Fitness will keep billing your card every month. Always cancel through the App Store or email-not just the app itself.

Mistake 3: you wait until after your renewal date to cancel

If you wait until the 21st when your renewal date was the 20th, you've already been charged for the next month. You can still cancel to stop future charges, but you've lost that month. Stopee recommends you cancel at least 5-7 days before your renewal date to be safe.

Mistake 4: you don't save proof of cancellation

If you cancel through the App Store but don't screenshot the confirmation, and then a charge appears, you'll struggle to prove you canceled. Always save screenshots and emails. This is your insurance policy.

Mistake 5: you assume canadian support knows about philippine currency and billing

Push Fitness support in Surrey, British Columbia might not understand that you were charged in PHP or might assume you're a local customer. When you email, state clearly: "I am a customer in the Philippines. My subscription is billed in PHP to a GCash/Maya/bank account in the Philippines. Please confirm cancellation."

Checklist before and after you cancel

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Before you cancel

• Screenshot your current Push Fitness plan, price, and renewal date.
• Check where you subscribed (App Store, website, or app directly).
• Note your next billing date on your phone calendar.
• Save your most recent invoice or receipt email.
• Export or screenshot any workout data you want to keep (workouts, progress, goals).
• Confirm your email address on file with Push Fitness.

During cancellation

• Screenshot the cancellation confirmation screen.
• Save any confirmation email from Apple or Push Fitness.
• Note the exact date and time you submitted your cancellation request.
• If emailing support, keep a copy of your sent message.

After cancellation

• Wait for your renewal date to pass without a charge (usually 2-5 business days).
• Check your bank or payment app statement on renewal day and 2 days later.
• Confirm no new charge appears.
• Open the Push Fitness app-you should see a "Subscribe" button, not your dashboard.
• Monitor your statement for 30 days.
• If an unwanted charge appears, file a dispute immediately with your bank.

When to escalate to your bank or regulator

If Push Fitness refuses to cancel or continues charging you after multiple requests, it's time to escalate beyond email.

File a dispute with your bank or payment provider

Contact your bank, GCash, Maya, or Apple directly. Tell them:

• "I requested cancellation of my Push Fitness subscription on [date]. Push Fitness has continued to charge me. I want a refund and a permanent stop to these charges."
• Attach every screenshot and email you have.
• Your bank will freeze the charges and investigate.
• Most disputes are resolved in 5-10 business days in your favor.

Contact the national bureau of investigation cybercrime division or department of trade and industry (Philippines)

If Push Fitness is actively deceiving you about cancellation or refuses to honor the Consumer Act of the Philippines, you can file a complaint with:

• Department of Trade and Industry (DTI) Consumer Assistance and Dispute Resolution Office (CARDO): You can file a complaint at any DTI regional office or online at cardo.dti.gov.ph.
• Philippine National Police Cybercrime Division: If the company is actively defrauding you, cybercrime may be involved.

You do not need a lawyer. The DTI process is free and designed for consumers like you. At Stopee, we've supported users who've filed DTI complaints and won refunds of several thousand pesos.

Keep or cancel: what the data shows

Here's a quick comparison to help you decide whether to cancel or keep Push Fitness.

If three or more reasons to cancel apply to you, canceling is the right choice. You'll free up that money for other needs and stop a service you're not using. At Stopee, we support your decision either way-our job is to make sure you cancel cleanly if that's what you choose.

Push fitness contact details and support information

If you need to reach Push Fitness directly, here are the official channels. Keep in mind that responses from Canada may take 3-7 business days.

Email support

Send cancellation requests and billing questions to: info@pushfitnessclub.com

Use a clear subject line like "Cancellation Request" or "Billing Dispute." Include your full name, email on file, last charge amount, and the date of that charge. The company headquarters is located in Surrey, British Columbia, Canada, so expect slower responses during Canadian holidays or weekends.

Company details

Push Fitness operates from Canada but accepts Philippine users through the iOS App Store. The app displays prices in Philippine pesos and accepts local payment methods like GCash and Maya, making it accessible to Filipino users even though physical support is based abroad.

Alternative contact method

If you subscribed through the iOS App Store, you can also report billing issues directly to Apple Support. Apple will contact Push Fitness on your behalf and is often faster than emailing the company directly. This is particularly useful for Filipino users who may face language or time-zone delays with Canadian support.

Your next step: cancel with confidence

You've now learned the full process to cancel Push Fitness safely, understand your legal rights under the Consumer Act of the Philippines, and know exactly what to do if the company charges you again. Cancellation is simple once you follow the right pathway-either through the App Store (fastest) or by email to support.

The key is to act before your renewal date, save proof of your cancellation, and monitor your statement for 30 days afterward. If something goes wrong, your bank and the DTI are there to protect you. At Stopee, we've guided thousands of Filipinos through this exact process, and we believe you'll cancel smoothly if you follow these steps. Start today, and you'll reclaim that money within days.