Manage Total Fusion

How to cancel total fusion membership and stop recurring charges

What total fusion is and why you might want to leave

Total Fusion is a fitness membership service operating in the Philippines, primarily in Metro Manila's Makati area, offering classes in yoga, cycling, and strength training. The service runs on a recurring billing model, which means your membership auto-renews each month or year until you actively cancel it. If you've joined Total Fusion and now find yourself wanting to exit, you're not alone-and Stopee is here to walk you through every step.

How total fusion's membership model works

When you sign up for Total Fusion, you agree to a recurring subscription that charges your payment method (credit card, GCash, or Maya) on a fixed date each billing cycle. The service typically offers 1-month and 1-year plan options, and unless you cancel before your next renewal date, your card will be charged automatically. Many members overlook this detail and find unexpected charges months after they stop attending classes.

Your membership gives you access to in-person classes at the Makati studio location and potentially app-based features for class booking and account management. The terms tied to Total Fusion's billing system state that promotional or free trials convert into paid subscriptions, and once converted, they are usually non-refundable. This is crucial: if you signed up for a trial offer, the clock is already ticking on when that free period ends and charges begin.

Common reasons to cancel total fusion

People cancel fitness memberships for many reasons: life circumstances change, fitness priorities shift, budget tightens, or the service simply doesn't match their needs anymore. Whatever your reason, you have the right to cancel, and you don't need permission or justification beyond deciding the membership no longer works for you. At Stopee, we believe your decision to cancel is enough-and your cancellation should be straightforward.

The challenge with Total Fusion cancellations in the Philippines often comes down to unclear processes, language barriers with support, and difficulty reaching the right department before your next charge hits. You may also face unexpected charges even after you thought you cancelled, or support that doesn't confirm your cancellation in writing.

Your consumer rights under philippine law

The Philippines' Consumer Act of the Philippines (Republic Act No. 7394) protects you as a consumer and sets clear rules about how subscription services must operate. You have the right to cancel a subscription, to receive clear cancellation confirmation, and to not be charged after your cancellation takes effect.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, fitness services must disclose all material terms, including how to cancel, when charges occur, and what happens to your money. The law also requires that cancellation requests be processed fairly and that you receive written confirmation of cancellation. If Total Fusion continues charging you after you've cancelled, that's a violation of your consumer rights, and you have grounds to dispute the charges.

Additionally, the Consumer Act protects you from deceptive practices. If Total Fusion makes it unnecessarily hard to cancel, uses dark patterns (like hiding the cancel button or auto-enrolling you in new services), or fails to honour your cancellation request, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaint Division.

How to use your rights if total fusion refuses to cancel

If you submit a cancellation request and Total Fusion either ignores it or continues charging you, document everything: save your cancellation email, screenshots of charges, and any support responses. Then file a formal complaint with the DTI at dti.gov.ph or visit their regional office in your area. The DTI has authority to order refunds and penalties if a service violates the Consumer Act.

You also have the right to dispute the charges with your bank or payment provider (GCash, Maya, or your credit card issuer). Most card issuers and digital wallets in the Philippines allow you to dispute unauthorised recurring charges within 60-90 days, and they will often reverse them on your behalf while investigating.

How to cancel total fusion without extra charges

Your cancellation success depends on timing, documentation, and following the exact process Total Fusion requires. Here's how to navigate this step by step.

Preparation steps before you cancel

Before you submit your cancellation, take action to protect yourself and avoid charges after you've quit.

• Find your renewal date: Log into your Total Fusion account and note the exact date your next charge is due. If your renewal is in 3 days, cancelling now may be too late-the charge may already be queued in the system.
• Take screenshots: Capture your current plan name, renewal date, membership number, and payment method on file. These become proof if a dispute arises later.
• Download your data: Save any class history, attendance records, invoices, or profile information you may want later. Total Fusion's terms state that account data can be deleted permanently within 30 days after cancellation, and you're responsible for backing it up yourself.
• Collect your billing receipts: Save the last 3 billing emails or invoices from your inbox. These show the payment dates and amounts and are essential if you need to file a chargeback or dispute later.
• Identify your payment method: Note whether you used a credit card, GCash, or Maya. This detail matters when disputing charges if cancellation fails.

Steps to cancel total fusion in person or by phone

Total Fusion's primary cancellation method is direct contact with their studio location or support team. Since no verified online account cancellation portal has been publicly confirmed, your safest route is speaking directly with a staff member who can process and document your request.

1. Call Total Fusion's support line at +63 (1800) 1320-0034 or email support@fusionconnect.com.
   • Confirm you're reaching Total Fusion's cancellation team, not general customer service.
   • Ask them to confirm the correct cancellation process for your specific plan (1-month or 1-year).
2. Provide your membership details:
   • Full name on the account
   • Membership number (if available)
   • Email address registered with Total Fusion
   • Phone number on file
   • Billing cycle start and renewal dates
3. State your cancellation request clearly: "I want to cancel my Total Fusion membership effective [today's date] and do not want to be charged again."
   • Warning: Do not say you're "pausing" or "on hold"-these phrases sometimes restart auto-renewal. Use the word "cancel."
4. Ask the support agent to confirm your cancellation in writing:
   • "Can you send me a cancellation confirmation email?"
   • "What is the cancellation date in your system?"
   • "Will I be charged on [renewal date]?"
5. Request a confirmation number and note the staff member's name and the exact time of your call.
   • Pro tip: Record this information in a text file or note immediately-don't rely on memory.
6. Hang up only after you have clear answers to all four questions above. If support says "You're cancelled," that's not enough-you need written confirmation.

In-person cancellation at the makati studio

If you prefer to cancel face-to-face, visit the Total Fusion studio location at Assembly Grounds at The Rise, Malugay Street, Makati City. Bring a valid ID and the email address you used to sign up. Ask to speak with a manager, explain you want to cancel your membership, and ask them to process your request on the spot.

Important: After the staff member confirms your cancellation in person, ask them to email you a confirmation. Don't leave without it, or follow up with an email of your own: "Hi, I cancelled my membership on [date] with [staff member name]. Please confirm in writing that my account is terminated and no further charges will apply."

What happens after you cancel total fusion

Cancellation doesn't end on the day you submit your request-there are critical steps in the days and weeks after to ensure you're not charged and the account is truly closed.

Monitoring your account and payment method after cancellation

After you cancel, your next action is surveillance. Do not assume silence means success.

• Check your bank or payment app daily: For 7-10 days after your cancellation date, monitor your credit card, GCash, or Maya account for any pending or posted charges from Total Fusion or Fusion Connect.
• Log into your Total Fusion account: If you can still access the account 5-7 days post-cancellation, it may not be fully terminated. Try logging in; if you still can, contact support again and ask why your account is still active.
• Save the cancellation confirmation email: File it in a dedicated folder titled "Subscriptions - Cancellations" so you can find it quickly if a charge appears later.
• Mark your calendar: Set a reminder for 2 days before what was your old renewal date. Check your payment method on that day to confirm no charge posted.

What to do if you're charged after cancellation

Unexpected charges after cancellation are frustrating, but they're fixable-and they're legally wrong. Take immediate action.

1. Gather evidence:
   • The charge date and amount
   • Screenshots of the charge on your bank or app statement
   • Your cancellation confirmation email from Total Fusion
   • Any phone call notes or staff names you recorded
2. Contact Total Fusion support first:
   • Email support@fusionconnect.com with the subject: "Disputed charge after cancellation-refund request."
   • Include your membership number, cancellation date, and the charge date.
   • Give them 5 business days to respond and process a refund.
3. If Total Fusion doesn't refund within 5 days, file a chargeback:
   • For credit cards: Call your card issuer and dispute the charge as "subscription cancelled-unauthorised charge."
   • For GCash or Maya: Open the app, find the transaction, and select "Report/Dispute." Explain that you cancelled the subscription and were charged anyway.
4. File a complaint with the DTI if the charge is not reversed within 14 days:
   • Visit dti.gov.ph or your regional DTI office.
   • Provide all evidence: cancellation email, charge screenshots, and communication with Total Fusion.
   • The DTI can order Total Fusion to refund you plus penalties.

Refund policy and what you can expect to recover

Total Fusion's refund terms depend on when you cancel relative to your billing cycle and whether your original signup included a promotional offer.

When you're entitled to a refund

You may be entitled to a refund in these scenarios:

• Unused portion of a monthly plan: If you cancel mid-cycle, some services offer a pro-rata refund for the unused days. This is not guaranteed by Total Fusion publicly, so ask directly whether they offer partial refunds.
• Annual plan cancellation: If you paid for a full year upfront and cancel early, you have grounds to request a refund for the remaining months. Ask Total Fusion to calculate a refund based on days remaining divided by 365.
• Unauthorised charges after cancellation: Any charge posted after your confirmed cancellation date is unauthorised and must be refunded under Philippine law.
• Trial-to-paid conversion disputes: If you were not clearly notified that your free trial would convert to a paid plan, you can dispute that charge through your bank or the DTI.

How to request a refund from total fusion

Email support@fusionconnect.com with a clear, factual refund request. State your membership number, the date you cancelled, the amount you're disputing, and the reason (unused portion, unauthorised post-cancellation charge, etc.). Ask for a response within 10 business days and keep a copy of your email.

Pro tip: If you're requesting a refund for an annual plan, calculate the pro-rata amount yourself first. For example, if you paid ₱12,000 for a year (365 days) and you're cancelling after 90 days, your remaining balance is approximately ₱7,452 (275 days ÷ 365 × ₱12,000). Include this calculation in your email-it shows you're serious and informed.

Pricing and plan comparison

Understanding Total Fusion's pricing structure helps you decide whether cancellation is the right move and what refund you might claim.

Note: Exact pricing is not publicly verified on Total Fusion's official channels, so confirm your actual plan cost with support before you cancel. This also helps you calculate potential refunds accurately.

Common cancellation mistakes and how to avoid them

Cancellation frustration usually comes from a handful of predictable missteps. You can sidestep all of them.

Mistake 1: cancelling too late in your billing cycle

If your renewal date is the 15th and you cancel on the 13th, you're cutting it too close. Many billing systems queue charges 24-72 hours before the renewal date, so by the 13th, your charge may already be locked in. Always cancel at least 5-7 days before your renewal date to be safe.

Mistake 2: assuming silence means cancellation

You email support, receive no response, and assume you're cancelled. That's dangerous. No reply from a business often means your email went to spam or got lost. Follow up within 3 days if you haven't received a response. Call the phone line and ask for written confirmation. Get it in writing, or assume the cancellation didn't happen.

Mistake 3: using vague language

Saying "I'm not renewing my membership" or "I won't be using the service anymore" is not the same as "I want to cancel my membership effective [date]." The word "cancel" is unambiguous; everything else can be misinterpreted. Always use the word "cancel" explicitly.

Mistake 4: not saving proof of cancellation

You receive a verbal confirmation over the phone and don't ask for it in writing. Weeks later, a charge appears, and you have no proof you cancelled. Always request written confirmation by email. If staff says they'll email it but doesn't, send your own email: "Hi, I cancelled my membership on [date] during a call with [staff name]. Please reply confirming this cancellation was processed in your system."

Mistake 5: deleting the cancellation confirmation email

Don't clean up your inbox right after cancellation. Keep that confirmation email for at least 6 months. If a dispute arises, you'll need it as proof of your cancellation date.

Final checklist before you cancel total fusion

Use this checklist in the 24 hours before you submit your cancellation request to Total Fusion.

• Log into your account and note your membership number, renewal date, and plan type.
• Take screenshots of your account dashboard showing the plan and renewal date.
• Download and save the last 3 billing emails from your inbox.
• Export any class history, certificates, or personal data you want to keep.
• Confirm your cancellation date is at least 5-7 days before your renewal date.
• Have your membership number, email, and phone number ready before you call or email support.
• Prepare a written cancellation statement: "I want to cancel my Total Fusion membership effective [today's date]. Please confirm this in writing within 24 hours."
• Set a calendar reminder to check your payment method 2 days before your old renewal date.
• Create a folder on your phone or computer titled "Total Fusion Cancellation" and file all confirmations there.

What to do if you still need help

If Total Fusion refuses to cancel your membership, continues charging you, or ignores your cancellation request, escalate beyond the company.

Escalation path if total fusion won't cooperate

First, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaint Division. Visit dti.gov.ph or your nearest regional DTI office and file a written complaint that includes your cancellation request, Total Fusion's responses (or lack thereof), and evidence of charges after cancellation. The DTI has legal authority to order refunds and can impose penalties on Total Fusion for violating consumer law.

Second, dispute the charges with your payment provider. If you used a credit card, GCash, or Maya, these providers have fraud and dispute processes. Call your card issuer or open a dispute in your digital wallet app. Tell them you cancelled a subscription and were charged anyway-this is unauthorised billing, and most issuers will reverse the charge while they investigate.

At Stopee, we've helped thousands of consumers navigate exactly this situation. If you're stuck, our guides and community resources can support your next steps toward getting your money back and ending unwanted charges.

Contact information and physical address

Here's where to reach Total Fusion directly and where to escalate if needed.

Total fusion contact details

• Phone: +63 (1800) 1320-0034 (24/7 support)
• Email: support@fusionconnect.com
• Physical location: Assembly Grounds at The Rise, Malugay Street, Makati City, 1200 Philippines
• Website: Not verified as active; contact support via phone or email instead

Escalation contacts if total fusion won't help

• Department of Trade and Industry (DTI): dti.gov.ph or your regional DTI office
• Your credit card issuer: Call the number on the back of your card to dispute charges
• GCash or Maya support: Open the app and use the "Report/Dispute" feature for unauthorised charges
• Stopee: Visit stopee.com for additional guides on cancelling subscriptions and understanding your consumer rights in the Philippines

Cancelling Total Fusion should be straightforward and free. You have the legal right to cancel at any time, and no legitimate business should make that difficult. If you encounter resistance, delays, or unwanted charges, remember that you're protected under Philippine law. At Stopee, we believe every consumer deserves a clear cancellation process and respect for their decision. Use this guide, follow the steps, and don't hesitate to escalate to the DTI or your payment provider if Total Fusion doesn't cooperate. Your decision to cancel is valid, and you have the power to enforce it.