Manage Beer52

How to cancel beer52 subscription from the philippines: your step-by-step guide

What beer52 is and why you might want to cancel

Beer52 is a UK-based craft beer subscription box service that ships curated selections of beer, snacks, and a magazine to subscribers every 28 days. If you signed up from the Philippines, you are part of Beer52's international customer base, which means your billing, cancellation process, and support team all operate on UK time and UK systems. At Stopee, we understand that overseas subscriptions can feel confusing when cancellation time comes around.

The service charges a recurring fee every 28 days, not on a calendar month cycle, which catches many users off guard when an unexpected charge lands. Beer52 advertises that there is no minimum commitment and you can cancel anytime, but the reality is that cancelling smoothly requires knowing exactly where to go and what to expect. If you are frustrated by surprise charges, delivery delays from the UK, or simply want to try a local Philippine craft beer option instead, this guide from Stopee will walk you through your cancellation options step by step.

Subscription pricing and what you get in each box

Beer52 offers four subscription tiers based on how many beers you want per delivery. Each shipment includes craft beers, two snacks, and access to Ferment magazine. Your pricing depends on which tier you chose when you signed up.

Remember: these are approximate PHP conversions based on current exchange rates. Your actual charge will appear in Philippine pesos if you set up payment through a GCash, Maya, or international card account. International transaction fees may also apply depending on your bank.

The key issue: billing every 28 days, not monthly

This is the detail that causes the most confusion. Beer52 does not bill on the first or last day of the calendar month. Instead, it bills every 28 days from your signup date. If you signed up on March 15, your next charge will come on April 12, then May 10, then June 7, and so on. This means you can miss your cancellation window if you assume your next billing date follows a standard monthly calendar.

At Stopee, we recommend you log into your account right now and check your last payment date. Count forward 28 days from that date, and that is your real next billing date. Once you know that, you can plan your cancellation with confidence.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel a subscription service without unreasonable penalties or hidden conditions. As a consumer, you have the right to accurate information about billing dates, the right to cancel without automatic renewal traps, and the right to a refund if the product or service does not meet the advertised standard.

Since Beer52 is a UK company offering services to Philippine customers, you are protected by both UK consumer law and Philippine consumer protection rules. If Beer52 refuses to cancel your subscription or continues to charge you after you have submitted a cancellation request, you can escalate the complaint to the Department of Trade and Industry (DTI) in the Philippines or file a chargeback through your bank or payment provider.

Stopee emphasizes that you do not need to accept vague responses like "we will look into it." You have the right to a clear, written confirmation of your cancellation date and a written notice that no further charges will be made after a specific date.

Methods to cancel beer52

Beer52 offers three official cancellation methods, and Stopee recommends you use a combination of all three to create a paper trail that proves you cancelled.

Method 1: cancel through your online account (fastest)

Logging into your account and cancelling through the website is the quickest option and leaves an immediate digital record. Follow these steps:

1. Go to beer52.com and click "Log in" in the top right corner.
2. Enter your email address and password.
   • If you forgot your password, click "Forgot your password?" and reset it before proceeding.
3. Once logged in, click your account name in the top right and select "My Subscription."
4. Look for a "Settings" icon or "Manage subscription" button.
   • Click it and scroll to the cancellation section.
   • You may see an option to "Pause subscription for 1 month" or "Cancel subscription" - select the full cancellation option.
5. The system will ask you to confirm your reason for cancellation (e.g., "too expensive," "not drinking enough," "prefer local options").
   • Select a reason and click "Confirm cancellation."
6. A confirmation message will appear on screen.
   • Take a screenshot of this screen immediately - this is your proof of cancellation.
7. Log out and wait for a confirmation email (usually arrives within 2-4 hours).
   • Forward this email to yourself or print it as backup.

Pro tip: If your account does not show a full "Cancel" option, only a "Pause" button, proceed immediately to Method 2 (phone call). Pausing is not the same as cancelling, and you will still be charged in 4 weeks.

Method 2: call beer52 customer support (most official)

Calling Beer52 directly is the most official cancellation method because you are speaking to a human who can process your request immediately and confirm your cancellation date on the spot. However, you must account for the time zone difference.

1. Note the contact number: +44 131 285 2684.
   • This is a UK phone number, so you need to dial the international code for the United Kingdom.
2. Check the time difference between your location in the Philippines and UK time.
   • The Philippines is 8 hours ahead of UK winter time and 7 hours ahead during UK daylight saving.
   • Beer52 support is open Monday to Friday, 9 am to 5 pm UK time - which means you need to call between 5 pm and 1 am Philippines time.
3. Call +44 131 285 2684 during those hours.
   • Expect a short wait if it is during peak hours (9 am-12 pm UK time).
4. When connected, provide your full name, email address, and the phone number associated with your Beer52 account.
   • The representative will verify your identity.
5. Clearly state: "I want to cancel my Beer52 subscription effective immediately. I do not want any further deliveries or charges."
   • Ask the representative to confirm the exact date your cancellation takes effect.
   • Ask them to confirm your next billing date will not be charged.
6. Request the representative's name and the ticket number for your cancellation request.
   • Write these down immediately.
7. Ask if they will send you a cancellation confirmation email.
   • If they say yes, wait for that email within 2 hours and save it as proof.

Warning: Do not assume you are cancelled until you receive a written confirmation email. A verbal confirmation is helpful but not proof. Always follow up with Method 3 (email) to create a written record.

Method 3: email beer52 support (creates a written trail)

Sending an email cancellation request is the slowest option but creates the strongest written evidence that you formally requested cancellation. This is essential if you later need to dispute a charge with your bank or report the issue to the DTI.

1. Use the Help Centre contact form on beer52.com.
   • Navigate to the website, scroll to the footer, and click "Help" or "Contact us."
   • Select "Billing and subscriptions" as the topic.
   • Select "Cancellation" as the issue type.
   • Fill in your full name, email address, and account email.
2. In the message box, write:
   • "I am requesting immediate cancellation of my Beer52 subscription effective today, [insert today's date]. Please confirm the date my subscription will be cancelled and confirm that no further charges will be made after [insert your next expected billing date]. Please provide written confirmation of this cancellation request."
3. Attach a screenshot of your account showing your current subscription tier and last charge date.
   • This helps Beer52 locate your account quickly and reduces back-and-forth emails.
4. Submit the form and save the confirmation number that appears on screen.
   • Take a screenshot.
5. Wait for a reply email within 2-3 business days (remember, they operate on UK time).
   • Beer52 should confirm your cancellation date and your last billing date in writing.

At Stopee, we recommend you combine all three methods. Cancel through your account, call support to confirm immediately, and send an email follow-up the same day. This gives you three separate proof points if Beer52 charges you again or claims they never received your cancellation request.

Refunds and what to expect after cancellation

Beer52's refund policy depends on when you cancel relative to your next billing cycle. Understanding this timing is crucial to protecting your money.

What you are entitled to under beer52's policy

If you cancel before your next billing date arrives, Beer52 will not charge you again, and you do not owe a refund for charges already made (unless the product failed to arrive or was damaged). However, if a charge has already been processed in the last few days, you may be able to request a refund if you act immediately.

If you cancel after a charge has been made but before your shipment is packed and dispatched, you can request a refund. Most refunds are processed within 5-10 working days back to your original payment method. If you paid via GCash or Maya, the refund will return to that e-wallet account; if you used a bank card, it goes back to your card issuer and may take an additional 3-5 days to appear in your bank balance.

Pro tip: If you are due a refund, do not rely on Beer52 to initiate it automatically. Email support with your cancellation proof and explicitly request a refund, providing your original transaction reference and the amount. State: "I cancelled before dispatch and request a full refund of [amount in PHP or GBP] to [your payment method]."

If beer52 charges you after you cancelled

If you receive an unexpected charge after you have cancelled, do not panic. This happens occasionally due to processing delays or system errors. You have several escalation options:

1. Email Beer52 support immediately with the subject line: "Unauthorized charge after cancellation request - dispute required."
   • Include screenshots of your cancellation confirmation and the unexpected charge.
   • Ask for an immediate refund and an explanation of why the charge occurred.
   • Set a 7-day deadline for their response.
2. If Beer52 does not refund within 7 days, file a chargeback through your bank or payment provider.
   • Contact your bank, GCash, or Maya and report an unauthorized or disputed transaction.
   • Provide your cancellation proof as evidence that you requested cancellation.
   • The payment provider will investigate and reverse the charge on your behalf.
3. If the issue persists, file a formal complaint with the DTI (Department of Trade and Industry) Philippines.
   • DTI handles consumer disputes and can pressure Beer52 to refund or settle the case.
   • Visit the DTI website or your local DTI office to file a complaint.

Common cancellation mistakes and how to avoid them

Many customers who cancel Beer52 still get charged because they made a simple but costly error. Stopee wants to help you avoid these traps entirely.

Mistake 1: cancelling too close to your billing date

If your next billing date is tomorrow and you cancel today, you might still be charged. Beer52's system can take up to 24-48 hours to process a cancellation request, especially if you cancel outside UK business hours. If a charge has already been scheduled, it may go through before your cancellation takes effect.

The safest window to cancel is 5-7 days before your next billing date. This gives Beer52 enough time to update their system and stop the automatic charge from being sent to your bank or payment provider.

Mistake 2: pausing instead of cancelling

Beer52 offers a "pause subscription" feature on the account settings page. Many users accidentally pause their subscription thinking they have cancelled. Pausing only stops deliveries for 1 month; your subscription stays active and resumes automatically after 28 days. You will be charged again whether you want the beer or not.

Always select the full "Cancel subscription" option, not "Pause." If you only see a pause button and no cancel button, go directly to the phone or email method to ensure a full cancellation.

Mistake 3: relying only on verbal confirmation

If you call Beer52 and the representative says "you're all set, you're cancelled," that is helpful but not proof. Without a written record (email confirmation, screenshot of account change, or ticket number), Beer52 can claim they have no record of your request if a charge appears on your next billing date.

Always get written confirmation. After you call, send a follow-up email summarizing what was discussed and ask for written confirmation. This creates a documented trail that protects you if there is ever a dispute.

Mistake 4: forgetting about international time zones

The Philippines is 7-8 hours ahead of the UK. If you cancel at 10 pm Philippines time, it is already past 5 pm in the UK, which is when Beer52 support closes for the day. Your email may not be seen until the next UK morning, which could be after your billing date has already passed. Plan your cancellation for a UK business hours window (5 pm-1 am Philippines time Monday to Friday).

Mistake 5: cancelling without noting your next billing date

If you do not know when you will be charged next, you cannot confirm whether your cancellation worked. Log into your account right now and write down your last charge date, then count forward 28 days. That is your deadline for cancellation. After you cancel, check your account again 3-5 days later to confirm that your next billing date has been removed and your subscription shows as "inactive" or "cancelled."

What happens after you cancel beer52

Cancellation is not the end of your story with Beer52. Here are the next steps to stay in control and avoid surprises.

Monitor your bank account for the next billing cycle

For 2-3 billing cycles after you cancel, check your bank account or e-wallet statement to confirm that no new Beer52 charges appear. Set a phone reminder for the day after your old next billing date was due to arrive. If no charge shows up, your cancellation worked correctly. If a charge does appear, escalate immediately using the steps in the "If Beer52 charges you after you cancelled" section above.

Delete payment details or update your subscription records

If you do not want to risk accidental re-subscription in the future, log back into your Beer52 account once more and remove your payment card or payment method from the system. Some services allow re-subscription to happen with a single click if your card is still on file. Removing it prevents this.

Consider local philippine craft beer alternatives

If you cancelled Beer52 because you preferred a local option, Stopee recommends exploring these Philippine-based craft beer services:

• Beer52 Philippines: approximately ₱1,500-₱3,000 per month, with local delivery and peso pricing.
• Craft Beer PH: approximately ₱1,200-₱2,500 per month, featuring Filipino and Asian breweries.
• The Beer Hive: individual bottles ranging from ₱100-₱500 per bottle, allowing you to build your own box without a monthly commitment.

These local options often offer faster delivery, no international transaction fees, and support for Philippine-based businesses.

Your cancellation checklist before you go

Use this final checklist to confirm you have completed every step and protected yourself from unexpected charges:

Do not mark this checklist as complete until you have confirmed that no charge appeared on or after your next expected billing date. This is the only true proof that your cancellation worked.

Summary: taking control of your beer52 cancellation

Cancelling Beer52 is straightforward if you follow the three-method approach: cancel through your account, call support to confirm, and send an email for documentation. The key is understanding that Beer52 bills every 28 days, not monthly, so you must check your actual next billing date, not assume it follows a calendar month. Cancel 5-7 days before that date, get written confirmation, and monitor your account for 2-3 cycles to confirm no charges appear.

If Beer52 charges you after you cancel, you have strong consumer protection under Philippine law and the right to dispute the charge with your bank or file a complaint with the DTI. Stopee has helped thousands of consumers navigate overseas subscription cancellations safely, and this guide gives you the exact steps and safeguards you need.

Take action today: log in to your Beer52 account, note your next billing date, and use all three cancellation methods. Your money and peace of mind are worth the extra 15 minutes it takes to do this properly.

Beer52 contact and address details

Keep these details on hand for your cancellation records:

Beer52 customer support phone: +44 131 285 2684
Hours: Monday to Friday, 9 am-5 pm UK time
Email: Via Help Centre form at beer52.com
Registered business address: 8 Melville Crescent, Edinburgh, EH3 7JA, United Kingdom

If Beer52 refuses to respond or process your cancellation, you can escalate to the DTI (Department of Trade and Industry) Philippines, which handles consumer complaints against international companies. You can also file a chargeback through your bank or e-wallet provider within 120 days of any disputed charge.

Stopee is here to empower you to cancel with confidence and protect your rights as a consumer. Save this guide, follow every step, and keep your proof in a safe folder. You have got this.