Manage Bitesquad

How to cancel bitesquad and stop unwanted charges in the philippines

What is bitesquad and why people sign up

Bitesquad is a food delivery service that connects you with local restaurants and sends meals to your door. However, public records show Bitesquad operates primarily in the United States, not as an active dedicated service in the Philippines in 2025. This matters because if you are seeing charges under the Bitesquad name on your bank statement or e-wallet, they may come from an old account, a trial period you forgot about, or a subscription activated through a third-party app store.

Bitesquad charges explained

If you see a recurring charge linked to Bitesquad, it usually falls into one of three categories: a one-time food order, a delivery membership fee, or a monthly subscription charge. Users have reported monthly billing around ₱500 to ₱1,000 equivalent, though transparent pricing for the Philippines is not clearly published by the company.

The confusion stems from billing opacity. Many users do not remember signing up, or they cannot find where the charge originates. You may have activated the subscription through the Bitesquad website, the Apple App Store, Google Play, or a linked payment method like GCash or Maya. Each platform requires a different cancellation approach, which is why Stopee recommends checking your billing source first.

Bitesquad availability in the philippines

There is no solid public evidence that Bitesquad operates a dedicated, supported service in the Philippines in 2025. This means you likely will not find local customer support in Filipino, clear PHP pricing, or help desk resources designed for Filipino users. If you are paying for Bitesquad, the charge probably comes from an old account or a payment method linked to a US-based transaction.

If you want a simpler, locally-supported food delivery option after cancelling, consider Foodpanda, GrabFood, or LalaFood instead. These services offer clearer billing, local support, and payment methods designed for Filipinos.

Why you should cancel bitesquad now

This section explains the key reasons to stop your Bitesquad subscription before your next billing cycle.

Recurring charges you may not remember

Many Bitesquad users report surprise monthly charges that they did not authorize. You may have signed up for a free trial months ago and forgotten it existed. Free trials often auto-renew without a clear reminder, and if you do not catch the charge immediately, you lose money across multiple billing cycles.

The longer you wait to cancel, the more charges accumulate on your card, GCash, or Maya account. Stopping the subscription today prevents charges on your next billing date.

Poor customer support in the philippines

Because Bitesquad does not operate an official Philippine office or dedicated local support team, reaching a real person becomes difficult. Chat responses are slow, email replies may take weeks, and there is no Filipino language option. When you need a refund or proof of cancellation, this lack of support becomes frustrating.

Stopee has helped thousands of consumers navigate cancellation barriers like this. If Bitesquad does not respond quickly, you have consumer rights under Philippine law that allow you to dispute the charge with your bank or e-wallet provider.

Your consumer rights under philippine law

The Philippines protects you as a consumer through the Consumer Act of the Philippines (Republic Act No. 7394). This law requires companies to honor cancellation requests and stop charging you.

What the law says about cancellation and billing

Under Republic Act No. 7394, you have the right to cancel any subscription service. The company must stop charging you within one billing cycle after you request cancellation. If they continue to bill you after you have asked to cancel, the charge becomes unauthorized and you can dispute it.

Additionally, if Bitesquad charged you during a free trial without clear consent, or if the subscription terms were not transparent, you may be entitled to a full refund of all charges. The Department of Trade and Industry (DTI) enforces this law and can investigate complaints against companies that ignore cancellation requests.

How to use your rights if bitesquad does not respond

If Bitesquad ignores your cancellation request, you have two escalation options. First, contact your bank or e-wallet provider (GCash, Maya, PayMaya) and file a dispute claim. Provide screenshots of your cancellation request and proof that the company continued to charge you. Your bank will investigate and may reverse the charges.

Second, file a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI office. Include your transaction IDs, billing screenshots, cancellation request copies, and proof of all charges. The DTI can issue a cease and desist order, which forces Bitesquad to stop billing and refund your money.

Pricing and what you are actually paying for

This table shows the typical Bitesquad charges Filipino users report, based on available transaction data.

Pro tip: If the charge amount matches the monthly subscription row above, you likely have an active recurring subscription that you must cancel immediately. Check your app store or payment method settings to see the exact billing date.

How to cancel bitesquad step by step

Follow these cancellation methods in order of likelihood based on where Filipino users report charges originating.

Check where your charge came from first

Before you cancel, you must identify the billing source. Open your bank statement, GCash history, Maya app, or app store account. Look for the most recent Bitesquad charge and note whether it came from a web purchase, Apple App Store, or Google Play.

• Bank or card statement: The charge shows "Bitesquad" or "Bitesquad Inc." with a merchant code. This means you signed up on the website or linked your card directly.
• GCash or Maya: The charge appears in your e-wallet transaction history. You likely signed up through the app using local payment.
• App Store (iPhone): You subscribed through Apple's payment system and need to cancel through Apple Settings.
• Google Play (Android): You subscribed through Google's payment system and need to cancel through Google Play.

Cancel through the bitesquad website or app

This is the fastest method if you can access your account directly. Bitesquad does not publish a clear self-serve cancellation button, so you will likely need to contact support, but try the app first.

1. Open the Bitesquad app or visit bitesquad.com (or your country's version).
2. Log in with your email and password.
3. Tap your Profile or Account menu.
4. Look for Subscription, Membership, Billing, or Plan settings.
5. If a cancellation button appears, tap Cancel Subscription or End Membership.
6. Screenshot the confirmation page showing "Your subscription has been cancelled" or the date it ends.
7. If no cancellation option appears, proceed to the contact method below.

Warning: Some accounts do not show a self-serve cancel option. If you cannot find the subscription settings, do not assume the subscription has stopped. Move directly to the contact support method.

Cancel by contacting bitesquad support

Because Bitesquad does not offer a clear online cancellation portal for most users, you will likely need to contact support directly. Stopee recommends sending a written request so you have proof.

1. Gather your account information: full name, email address linked to Bitesquad, last 4 digits of your payment method.
2. Find Bitesquad customer support contact details. Check the app footer, website footer, or your order confirmation email for a support email or contact form.
3. Send an email to Bitesquad support with the subject line "Cancel my subscription - request for confirmation".
4. Include this message (copy and modify as needed):
   • "I am requesting immediate cancellation of my Bitesquad subscription. My account email is [your email]. My last payment of ₱[amount] was processed on [date]. Please confirm in writing that automatic renewal has been stopped and that no further charges will occur. Send written confirmation to this email address."
5. Keep a screenshot of your sent email and note the date and time you sent it.
6. Wait 3 to 5 business days for a response. Pro tip: Bitesquad support response times can be slow, especially for international users. Do not wait longer than 7 days before escalating.
7. When you receive a response, look for explicit language confirming that your subscription has ended and no further charges will apply.
8. Screenshot the confirmation email and save it with the transaction ID.

Warning: Do not rely on verbal or chat-based cancellation. Always request written confirmation via email. Chat conversations can be deleted or denied later, but email confirmations become your legal proof.

Cancel through apple app store (iPhone)

If you signed up through Apple, you must cancel through Apple settings, not through the Bitesquad app.

1. Open the Apple App Store on your iPhone.
2. Tap your Profile icon in the top right corner.
3. Tap Subscriptions.
4. Find Bitesquad in the list of active subscriptions.
5. Tap Bitesquad and select Cancel Subscription.
6. Apple will ask you to confirm. Tap Confirm Cancellation.
7. Screenshot the confirmation screen showing "Subscription cancelled" and the date cancellation becomes effective.
8. Apple will refund your last charge if you cancel within 14 days of the billing date. If longer, file a refund request by tapping Report a Problem next to the Bitesquad charge in your purchase history.

Pro tip: Apple typically allows you to cancel within 14 days of a charge and receive a refund without questions. If your last charge was more than 14 days ago, contact Apple Support directly and explain that the subscription was unauthorized or you did not remember it. Provide your cancellation screenshot as proof.

Cancel through google play (Android)

If you signed up through Google Play, cancel through Google's settings, not the Bitesquad app.

1. Open Google Play on your Android device.
2. Tap your Profile icon in the top right.
3. Tap Payments and subscriptions.
4. Tap Subscriptions.
5. Select Bitesquad from the list.
6. Tap Cancel subscription.
7. Google will ask your reason. Choose "I no longer want this subscription" and tap Continue.
8. Screenshot the cancellation confirmation showing the date your access ends.
9. Google offers a 48-hour refund window for subscription charges. If your last charge was within 48 hours, request a refund immediately. If longer, contact Google Play Support with your cancellation screenshot.

Pro tip: Google Play requires you to cancel before your next billing date to avoid another charge. Once you have cancelled, check your subscription status 24 hours later to confirm it shows "Cancelled" and not "Active".

Cancel via your bank or e-wallet

If Bitesquad does not respond to your cancellation request within 7 days, or if you have already been charged after requesting cancellation, contact your bank or e-wallet provider and dispute the charge.

1. Log into your bank app or GCash or Maya app.
2. Find the most recent Bitesquad charge in your transaction history.
3. Tap the charge and select Dispute, Report as Unauthorized, or Initiate Chargeback.
4. Upload a screenshot of your cancellation request email (or screenshot of your app store cancellation confirmation if applicable).
5. In the dispute description, write: "I requested cancellation of my Bitesquad subscription on [date], but the company continued to charge me. This charge is unauthorized. Proof of cancellation request attached."
6. Submit the dispute and note the case or claim number provided.
7. Your bank or e-wallet will investigate within 10 to 20 business days and either reverse the charge or ask for more information.
8. Pro tip: Banks almost always side with customers when you provide a cancellation request and proof that the company ignored it. Your evidence is strong if you have an email confirmation showing the cancellation date.

Warning: File a dispute with your bank only after you have requested cancellation and the company has ignored you. If you file a dispute without first asking to cancel, the company may use that against you later.

What to do after you cancel

Cancellation is only the beginning. You need to verify the charge stops and secure proof of cancellation.

Verify the charge has actually stopped

Do not assume your subscription is cancelled just because you pressed a button or sent an email. Check your account one more time to confirm the status.

• Log into your Bitesquad account 24 hours after requesting cancellation and check whether your subscription still shows as "Active" or now shows "Cancelled".
• If it still shows "Active", the cancellation did not work. Send another email to support or file a dispute with your bank immediately.
• Check your app store subscription settings again (Apple or Google) to confirm Bitesquad no longer appears in your active subscriptions list.
• Wait for your next normal billing date and confirm that no new charge appears on your bank statement, GCash, or Maya account. If a charge appears after cancellation, file a dispute with your bank and include your cancellation confirmation as evidence.

Pro tip: Set a phone reminder for your original billing date so you remember to check your statement. Many cancellation requests fail silently, and the only way to catch a failed cancellation is to monitor your account on the day the next charge should occur.

Keep all cancellation proof safely stored

Save every screenshot and email related to your cancellation in one folder on your phone or computer. You may need this evidence to prove cancellation if a dispute arises.

• Email confirmation from Bitesquad showing your subscription has been cancelled.
• Screenshot of the app store or bank showing your subscription status as "Cancelled".
• Screenshot of your bank or e-wallet statement showing the last Bitesquad charge and the date after which no new charges appear.
• Any email correspondence with Bitesquad support, including dates and names of support representatives.

Refund options if you were charged unfairly

If Bitesquad charged you for a subscription you did not want or do not remember signing up for, you may be entitled to a refund.

Refund eligibility and timeframes

You can request a refund if: you cancelled within 14 days of a charge (many services offer a 14-day refund window), you were charged during a free trial without clear notice, the billing terms were not transparent or in Filipino, or the company continued to charge you after you requested cancellation.

How to request a refund from bitesquad directly

Email Bitesquad support and request a refund of charges you believe were unfair. Use clear language and include your transaction ID and billing date.

Sample refund request email:

"I am requesting a full refund of my Bitesquad charge of ₱[amount] from [charge date]. I did not authorize this charge / I cancelled my subscription and was charged after cancellation / I was not clearly notified that my free trial would auto-renew. Please process a refund to my original payment method within 5 business days and confirm in writing. If you do not respond within 7 days, I will file a complaint with the Department of Trade and Industry."

If Bitesquad does not respond or denies your refund, escalate to your bank or app store immediately.

How to get your refund from your bank or app store

If Bitesquad refuses to refund you, your bank or app store is your next option.

• Apple App Store: Go to your purchase history, find the Bitesquad charge, tap Report a Problem, select I would like a refund for this app, and provide your reason. Apple typically approves refunds within 3 to 5 days.
• Google Play: Find the Bitesquad charge, tap it, and select Request a refund. You have 48 hours from the original charge date to request without explanation. After 48 hours, Google may deny the request, but you can still dispute it with your bank.
• Bank or credit card: Call your bank's customer service or use your app to dispute the charge. Provide your cancellation request email as proof and explain that Bitesquad charged you after you asked to cancel.
• GCash or Maya: Open your app, find the Bitesquad transaction, tap it, and select Report as Fraud or Dispute. These platforms investigate within 5 to 10 business days.

Pro tip: Stopee recommends always filing disputes with your bank first, even if you contact Bitesquad for a refund. Banks are faster and more consumer-friendly than trying to negotiate with the company directly.

Common mistakes people make when cancelling

Cancelling a subscription sounds simple, but many users make preventable mistakes that leave them paying for months longer than they should.

Mistake 1: cancelling in the wrong place

You cancel through the app thinking you cancelled your subscription, but the app subscription was actually active on your phone's app store. The app does not show subscription settings, so your cancellation does nothing.

Fix: Always cancel at the source where the charge originates. If the charge is on your bank statement, you may need to contact Bitesquad directly. If the charge is from Apple or Google, cancel through the app store, not the Bitesquad app.

Mistake 2: assuming an email confirmation means you are cancelled

You receive an email saying "Your cancellation request has been received" and assume you are done. But "received" does not mean "processed." The company may take weeks to actually stop the charges.

Fix: Follow up 3 to 5 days later and ask for a specific confirmation that says your subscription status is "Cancelled" and that no further charges will occur.

Mistake 3: not checking your statement on your next billing date

Many people cancel but do not monitor their account. They wake up weeks later to find they were charged after cancellation and now owe multiple months of charges.

Fix: Mark your calendar with your original billing date. Check your bank statement on that date to confirm no new charge appears. This is your last line of defense against a failed cancellation.

Mistake 4: deleting your account instead of cancelling your subscription

You delete your Bitesquad account, but account deletion and subscription cancellation are different things. A deleted account can still receive automatic renewal charges.

Fix: Always explicitly request subscription cancellation, not account deletion. Use the word "cancel my subscription" or "stop automatic renewal" in your communication.

Mistake 5: not requesting written proof

You cancel through a live chat, and the support person says "Done." You have no screenshot, no email confirmation, and no way to prove you asked to cancel if a dispute happens later.

Fix: Always request written confirmation via email. Say to the chat agent, "Please send me a written confirmation via email that my subscription has been cancelled." If they refuse, escalate to a supervisor or file a dispute with your bank.

Checklist: cancelling bitesquad safely

Use this checklist to ensure you successfully cancel and protect yourself from surprise charges.

• I found where my Bitesquad charge originated (bank, Apple, Google, GCash, or Maya).
• I took a screenshot of my current subscription status showing the billing date and amount.
• I saved all relevant emails from Bitesquad, including receipts and welcome messages.
• I sent a written cancellation request to Bitesquad support (or cancelled through the app store).
• I have a screenshot or email confirmation showing my cancellation request date and time.
• I received written confirmation from Bitesquad that my subscription has been cancelled and no further charges will occur.
• I confirmed my subscription status is "Cancelled" in both the Bitesquad app and my app store settings (if applicable).
• I set a phone reminder for my original billing date to check for unauthorized charges.
• I checked my bank or e-wallet statement on my billing date and confirmed no new Bitesquad charge appeared.
• I stored all cancellation proof (emails, screenshots) in a safe folder on my phone or computer.
• If a charge appeared after cancellation, I filed a dispute with my bank or e-wallet and provided my cancellation proof.

Your alternative food delivery options in the philippines

Once you have cancelled Bitesquad, here are clearer, locally-supported alternatives you can trust.

Pro tip: GrabFood and Foodpanda are most popular in the Philippines and have clear cancellation processes. Both offer optional paid memberships that you can cancel anytime through the app without contacting support.

Summary: taking control of your billing

Cancelling Bitesquad in the Philippines requires patience and documentation, but you have the power and the law on your side. Start by identifying where your charge originated, send a clear written cancellation request, and monitor your next billing date to confirm the charge stops. If Bitesquad does not cooperate, your bank and the Department of Trade and Industry exist to protect you.

Stopee has helped thousands of consumers cancel subscriptions they did not want and recover unfair charges. You are not alone in this frustration, and you do not need Bitesquad's permission to take control of your money. Follow the steps in this guide, save your proof, and escalate to your bank if the company ignores you. Your consumer rights are real, and Stopee is here to remind you that you deserve clear billing and easy cancellation.

Contact information and escalation

If you need further help or Bitesquad does not respond to your cancellation request, escalate using the contacts below.

Department of trade and industry (DTI)

Website: dti.gov.ph

Phone: (02) 8334-4588

In-person: Visit your nearest DTI Regional Office. Find the address at dti.gov.ph/offices

What to submit: Your cancellation request email, proof of all charges, screenshots of your subscription status, and a written statement explaining why you believe Bitesquad's billing is unfair or the cancellation request was ignored.

Bangko sentral ng pilipinas (Central bank) consumer hotline

Phone: (02) 8708-7087

Use this if: Your dispute involves unauthorized charges on a credit card or bank account.

GCash or maya support (if you paid via e-wallet)

GCash: Open the app and tap Help, or email support.gcash.com

Maya: Open the app and tap Help, or visit help.maya.ph

Use this if: You need to dispute a charge or request a refund through your e-wallet.

You have the right to cancel, the right to clear billing, and the right to a refund if you were charged unfairly. Stopee encourages you to use these tools and escalation paths. Do not accept vague responses or delays. Your money is yours, and your cancellation request must be honored.