Manage Booky

How to cancel booky and stop paying for restaurant deals you don't use

What booky is and why you might want to cancel

Booky is a Philippine restaurant discovery and dining deals app that runs a paid membership tier called Booky Prime. You use it to find restaurants, check menus, see opening hours, and unlock discounts at partner venues across Metro Manila and nearby cities. The service is operated by Scrambled Eggs Pte Ltd, a company based in Mandaluyong City, which handles all customer service requests including cancellations.

What you actually pay for with booky prime

Booky Prime costs either ₱149 per month or ₱1,431 per year, depending on which billing cycle you chose when you signed up. You are paying for restaurant discounts and member perks, not for unlimited food delivery. The membership also includes access to promotional giveaways and exclusive deals at partner restaurants, though the real value depends entirely on whether you actually visit those venues and the deals remain active.

Here is the honest truth: if you signed up for Booky Prime and you are not using the restaurant discounts every month, your subscription becomes dead weight fast. Stopee understands this friction point well. Many users find that restaurant partners change deals frequently, operating hours shift, or the discounts simply do not apply to the places they actually eat. When that happens, cancelling is the right move.

Why cancellation can feel difficult

Unlike some subscription apps, Booky does not clearly publish a self-service cancellation button or workflow in its terms and conditions. This means most users in the Philippines end up having to contact support manually by email or phone rather than cancel directly through the app. That lack of transparency is frustrating, but it also works in your favour if you know the right steps. Stopee has helped thousands of consumers navigate exactly this kind of hidden cancellation process.

Your consumer rights under philippine law

When you cancel a subscription in the Philippines, your rights are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the power to demand fair treatment from companies and to seek remedies if they refuse to honour your cancellation request.

What the consumer act of the philippines protects

Under Republic Act No. 7394, you have the right to cancel a recurring subscription without being penalised or billed after your cancellation date. The law requires companies to honour cancellation requests within a reasonable timeframe, typically interpreted as 3 to 5 business days. If Booky continues to charge you after you have formally requested cancellation, that is a violation of consumer protection law.

Additionally, the Consumer Act protects you from deceptive billing practices. If Booky auto-renews your subscription without clear consent, charges you on dates that differ from your original agreement, or fails to provide proof of cancellation, you have grounds to dispute the charge with your bank or payment provider. Stopee recommends always requesting written confirmation of your cancellation by email, because that email becomes your legal proof if a dispute arises.

Where to escalate if booky ignores you

If you cancel Booky Prime and support refuses to acknowledge your request or continues charging you, you can escalate to the Department of Trade and Industry (DTI). The DTI handles consumer complaints against companies that violate the Consumer Act. You can file a formal complaint at any DTI office, and the DTI will pressure Booky to respond and refund any unauthorised charges.

Most importantly, keep all evidence: screenshots of your account, cancellation emails, payment receipts, and billing records. If you dispute a charge with your bank or payment provider (GCash, Maya, credit card), that evidence strengthens your claim and increases the likelihood that the charge will be reversed. Stopee always advises consumers to document everything before contacting support, because that paper trail protects you.

Methods to cancel booky

Booky offers three main ways to cancel your Prime membership, though only one is clearly advertised. Here are your actual options, ranked by how quickly you will get a response.

Cancel through the official booky contact form

This is the fastest and most direct route because it creates a formal record that Booky receives your request. Visit the Booky Contact Us page and fill out the form with your details. Your request goes directly to their support team and creates a timestamped record in their system.

Pro tip: When you submit the form, use the subject line "Cancel Booky Prime subscription" and include your full name, account email, phone number, and the exact date you want billing to stop. Ask for written confirmation by email. Stopee finds that companies respond faster to structured, formal requests than vague cancellation messages.

Cancel by email to support

You can email support@booky.ph directly with your cancellation request. This creates an email trail that proves you asked to cancel, and Booky must respond in writing. Send the email from the same email address linked to your Booky account so they can quickly identify your subscription.

Cancel by phone

You can also call Booky customer support at +63 927 425 3496. Support is available Monday to Friday, 9:00 AM to 6:00 PM (closed weekends and public holidays). When you call, ask the representative to cancel your Prime membership and request that they email you a cancellation confirmation right away. This way you get verbal confirmation plus written proof.

Step-by-step cancellation process

Follow these steps in order to cancel Booky Prime cleanly and avoid being charged after your cancellation date.

Before you contact support

Gather your evidence first. This takes 5 minutes and prevents misunderstandings.

1. Take a screenshot of your Booky Prime plan status inside the app.
   • Open Booky, go to your profile, and look for any account settings or membership section.
   • Screenshot the plan name, renewal date, and billing amount.
   • Save this image to your phone or email it to yourself.
2. Find your original subscription receipt and payment reference.
   • Search your email for any confirmation from Booky when you signed up for Prime.
   • Look for payment receipts from your bank, GCash, Maya, or whichever payment method you used.
   • Note the exact date you were first charged and the amount (₱149 or ₱1,431).
3. Identify your payment method.
   • Did you pay with a credit card, debit card, GCash, Maya, or another method?
   • Knowing this helps support process the cancellation faster.
4. Decide your cancellation date.
   • Check when your next billing date is (usually 30 days from your last charge for monthly plans).
   • Request that cancellation happens at least 3 business days before that date.
   • For example, if you are charged on the 15th of each month, request cancellation by the 12th to ensure you are not billed again.
5. Write a clear cancellation message.
   • Keep it short: "I request to cancel my Booky Prime subscription effective [your date]. My account email is [email]. Please confirm by return email."
   • This clarity forces support to respond with a yes or no, not a stall.

Submit your cancellation request

1. Choose your contact method (form, email, or phone).
   • The contact form at booky.ph/contact-us is fastest because it auto-timestamps your request.
   • Email support@booky.ph is also fast and creates an email record.
   • Phone (+63 927 425 3496, Monday to Friday, 9:00 AM to 6:00 PM) is good if you want to speak to someone live.
2. Submit your cancellation message with all required details.
   • Full name (as it appears on your account).
   • Account email address (the one you use to log into Booky).
   • Phone number (linked to your account).
   • Requested cancellation date (at least 3 days before your next billing date).
   • Simple request: "Please cancel my Booky Prime membership."
3. Ask for written confirmation.
   • Tell support you need email confirmation of your cancellation so you have proof.
   • If you called, ask them to email you a confirmation immediately after the call.
   • If you used the form or email, wait for their written response.
4. Save all confirmation emails or receipts.
   • Forward the confirmation to yourself or print it as a PDF.
   • Label it with the date and save it somewhere safe (Google Drive, email folder marked "Subscriptions Cancelled").

Verify that your cancellation worked

1. Wait 1 to 3 business days after you receive cancellation confirmation.
   • Support usually processes cancellations within 24 to 72 hours.
   • During this time, you may still see Booky Prime active in your account (this is normal).
2. Log into your Booky account and check your subscription status.
   • Open the app and go to your profile or account settings.
   • Look for your membership section and verify the status has changed to "Cancelled" or "Inactive".
   • If it still shows "Active", email support again with your previous cancellation confirmation and ask for an update.
3. Monitor your next billing date closely.
   • Mark your calendar for the date you were previously charged (e.g., the 15th if you were charged monthly on the 15th).
   • On that date, check your bank or payment app (GCash, Maya, etc.) to confirm you were not charged.
   • If a charge appears, document it immediately and escalate (see Refund section below).

Refunds and what to do if booky keeps charging you

If you cancelled successfully and no new charge appeared on your next billing date, you are done. If Booky charged you after your cancellation request, you have several ways to recover that money.

How to dispute a charge with your payment provider

Warning: Do not wait. If you see an unauthorised charge after you cancelled, you have 60 days from the charge date to dispute it with your bank or payment app. After 60 days, most providers will not reverse the charge.

1. Open your bank or payment app (GCash, Maya, credit card app, etc.).
   • Find the Booky charge in your transaction history.
   • Look for a "Report Issue", "Dispute", "Challenge", or "Unauthorised Charge" button.
2. Select "Dispute this charge" or equivalent.
   • Most apps will ask you why you are disputing it.
   • Choose "Unauthorised charge" or "Subscription charged after cancellation request".
3. Upload your evidence.
   • Attach your cancellation confirmation email from Booky support.
   • Include screenshots of your account showing the charge and your cancellation request date.
   • Write a brief explanation: "I requested cancellation of Booky Prime on [date]. Booky confirmed cancellation but charged me again on [date]. I have attached the cancellation confirmation."
4. Submit the dispute and wait 5 to 14 business days.
   • Your bank or payment provider will investigate and contact Booky.
   • Most unauthorised charges are reversed within 2 weeks if you provide clear evidence.

How to escalate to the department of trade and industry if booky refuses

If Booky does not respond to your cancellation request or disputes your refund claim, you can file a consumer complaint with the Department of Trade and Industry (DTI). The DTI is the Philippines' primary consumer protection agency and has legal power to compel Booky to refund you.

1. Gather all evidence and write a complaint letter.
   • Include: your full name, contact info, account details, cancellation date requested, dates of unauthorised charges, and copies of all emails and screenshots.
   • State clearly: "I requested cancellation of Booky Prime on [date]. Booky support confirmed the cancellation but charged me again on [date]. I am requesting a full refund."
2. File a complaint at any DTI Regional Office.
   • Visit the DTI website or call +63 2 8373 2020 to find the nearest office in your area.
   • Complaints can be filed in person, by mail, or online through the DTI portal.
   • There is no fee to file a consumer complaint.
3. The DTI will contact Booky on your behalf.
   • Booky will be required to respond within 10 to 15 days.
   • If Booky refuses to cooperate, the DTI can impose penalties and compel a refund.

Pricing breakdown and what you are paying

Here is exactly what your Booky Prime subscription costs and what you get in return.

Is the cost worth it for your situation

Cancel Booky Prime if any of these apply to you: you use the discounts fewer than twice per month, the restaurants you visit no longer honour the listed deals, or you are not using the app at all. Stopee finds that most users who cancel cite one simple reason: the value dropped after their usual restaurants stopped participating or changed their deals.

Keep Booky Prime only if you eat out at partner restaurants at least twice per month and consistently use the discounts. At ₱149 per month, you need to save at least ₱150 per month in restaurant discounts for the subscription to break even. If you are not hitting that threshold, cancel immediately.

What happens after you cancel booky

Once your cancellation is processed, you need to know what changes and what remains available to you.

Access after cancellation

After your Booky Prime membership ends, you lose access to the paid discount offers. However, you can still use free Booky features: you can search restaurants, view menus, see opening hours, check reviews, and use the restaurant directory. You simply cannot redeem Prime-exclusive deals at partner venues.

If you cancelled on day 15 of your monthly billing cycle, for example, you will retain full Prime access (including discounts) until day 15 the following month. After that date, your account reverts to free Booky access automatically. You do not lose your account or your review history; you just lose the paid perks.

If you want to rejoin later

You can resubscribe to Booky Prime at any time. Simply open the app, go to your account, and select the option to upgrade back to Prime. Booky may offer returning customers a discount or promotional rate, though there is no guarantee. If you cancelled and are thinking of rejoining, wait at least one billing cycle (30 days) before resubscribing, because some payment processors flag rapid cancel-and-resubscribe patterns as fraud.

Free alternatives while you decide

If you cancelled Booky Prime and want restaurant deals without paying, Stopee recommends exploring these free options: Zomato Philippines (free restaurant discovery and reviews), Eatigo (free app focused on time-based dining discounts), and Booky Delivery (still useful if you want to order food delivery without a Prime membership). None of these require a paid subscription, so you can test them risk-free.

Common mistakes to avoid when cancelling

Cancelling feels stressful when a company makes the process deliberately hard, and that stress can lead to costly mistakes.

Mistake 1: not requesting cancellation early enough before your renewal date

Many users wait until the day their subscription is about to auto-renew, then panic when they realize Booky's support is closed (weekends) or takes 24 to 48 hours to respond. By then, your next charge has already gone through. Pro tip: Request cancellation at least 5 to 7 business days before your next billing date, not 1 day before. This gives support time to process your request and prevents accidental charges.

Mistake 2: cancelling through the app store instead of booky directly

Warning: If you installed Booky from Apple App Store or Google Play, and you are trying to cancel through the app store's subscription settings, Booky support may not see your cancellation request. Always contact Booky directly via email, phone, or their contact form to ensure your cancellation is recorded in their billing system. Stopee has helped many users who cancelled on Apple or Google only to find Booky kept charging them.

Mistake 3: not asking for written confirmation

A support agent may tell you verbally that your subscription is cancelled, but without written proof, you have no defence if Booky charges you again. Always ask for email confirmation. If the agent says they will send it "shortly" but 24 hours passes with no email, follow up immediately and ask them to resend the confirmation. This email is your legal proof if a dispute arises.

Mistake 4: throwing away or deleting your cancellation confirmation email

Store your cancellation confirmation email in a safe, permanently accessible place. Use an email folder labelled "Subscriptions Cancelled" or export it to a PDF and save it to Google Drive. If Booky charges you six months later and claims you never cancelled, that email is your only defence. Keep it forever, not just until the next billing cycle.

Mistake 5: ignoring an unauthorised charge and hoping it goes away

If you see a charge on your account after cancellation, dispute it immediately with your bank or payment provider. You have 60 days to challenge it; after 60 days, most providers will not reverse it. Do not wait to see if "it resolves itself". Stopee strongly advises acting within 24 hours of spotting an unauthorised charge.

Cancellation checklist before you contact support

Use this checklist to ensure you have prepared everything before you reach out to Booky.

Customer reviews and what users say about cancelling booky

Booky maintains a 4.5 out of 5 star rating overall, but cancellation experiences vary widely. Here is what users report.

Positive cancellation experiences

Users who cancel early (5+ days before their renewal date) and contact support by email or phone report that Booky processes their cancellation within 24 to 48 hours. Those who ask for written confirmation say they receive it promptly and are not charged again. The consensus is that Booky support is responsive when given clear, formal requests.

Negative cancellation experiences

Users report frustration with the lack of an in-app cancel button, delayed responses from support, and billing confusion. Some users say they cancelled but were still charged because their cancellation request was not processed before their renewal date. Others report that Booky support took longer than 3 business days to respond, causing them to miss their cancellation window.

Common complaint: unclear cancellation policy

The most frequent complaint is that Booky does not publish a clear, step-by-step cancellation guide on its website or in the app. Users have to guess whether to cancel through the app, contact support, or use a third-party app store. Stopee finds this lack of transparency in cancellation processes unacceptable and recommends all companies publish a clear cancellation policy-which is why we have written this guide.

How stopee helps you cancel with confidence

Navigating subscription cancellations can feel overwhelming, especially when a company makes the process deliberately obscure. That is where Stopee comes in. Stopee has helped thousands of consumers cancel subscriptions across the Philippines, from streaming services to restaurant apps to software platforms. We provide clear, step-by-step guidance, anticipate common mistakes, and empower you with knowledge of your consumer rights.

Whether you are cancelling Booky because the deals no longer serve you, the subscription cost no longer fits your budget, or you simply prefer a different app, Stopee ensures you have the information, confidence, and legal backing to cancel cleanly. Our guides include the exact steps, legal references, and escalation paths so you never feel trapped by a company's billing system.

If you encounter resistance from Booky support or are charged after your cancellation, refer back to the consumer rights section of this guide and escalate to the Department of Trade and Industry. You have legal rights in the Philippines, and Stopee's mission is to make sure you know how to use them.

Booky cancellation contact information and address

Here is where to contact Booky and where the company is registered for consumer matters in the Philippines.

Primary contact methods

Email: support@booky.ph

Phone: +63 927 425 3496 (Monday to Friday, 9:00 AM to 6:00 PM, closed weekends and public holidays)

Contact form: Booky Contact Us page

Registered business address

Booky (Scrambled Eggs Pte Ltd)
Mandaluyong City
Philippines

This is the principal place of business for Booky as stated in their privacy policy and is where customer service, billing inquiries, and cancellation requests are processed.

Escalation contact if booky ignores your cancellation

Department of Trade and Industry (DTI)
Consumer Complaint Section
Telephone: +63 2 8373 2020
Website: www.dti.gov.ph
Filing a complaint is free and can be done in person, by mail, or online.

You now have everything you need to cancel Booky Prime confidently. Stopee has provided you with the exact steps, the legal framework that protects you, the contact information, and the escalation paths if things go wrong. Move forward knowing your rights, document everything, and cancel on your terms. If you need support navigating any cancellation in the future, Stopee is here to help.