Manage Raddish

How to cancel raddish: your step-by-step guide to stopping payments in the philippines

What raddish is and how it works

Raddish is a kids' cooking subscription service that delivers themed recipe kits to your home each month. Your child receives hands-on cooking activities, ingredient boxes, and access to video lessons through Raddish+. It's designed for families who want to teach cooking skills in a fun, structured way.

The service operates internationally, including delivery to the Philippines, though international shipments can take up to 14 business days after dispatch. Many Filipino families enjoy Raddish, but international shipping costs and delayed arrivals sometimes change a family's mind about continuing the subscription.

Pricing and subscription plans

Raddish offers three main pricing tiers, all billed in U.S. dollars. When you pay from the Philippines, your card provider converts the amount to Philippine pesos at the current exchange rate. Here's what you'll see:

All plans include unlimited access to Raddish+, the member content library. International shipping adds a monthly fee on top of these prices. If you're on a prepaid plan and cancel early, refund eligibility depends on Raddish's policy and your consumer protection rights under Philippine law.

How raddish charges work in the philippines

Your credit or debit card processes the USD charge, and your bank applies the exchange rate at the time of transaction. You won't see a separate PHP amount on Raddish's website, but your Philippine bank statement will show the converted peso amount. This means your actual charge can vary slightly based on daily exchange rates.

Auto-renewal happens on your billing date each month. If you're on a prepaid plan, your renewal date is set 6 or 12 months from your original purchase. Raddish does not send a reminder email before charging, so many users discover the charge after it hits their account. This is why tracking your billing date and cancelling well before it arrives is critical.

Why families cancel raddish

Common reasons to stop your subscription

You might cancel Raddish for several legitimate reasons. Slow shipping to the Philippines can mean the box arrives too late to be useful. Some families find the monthly cost adds up quickly when converted to pesos. Others discover their child loses interest, or their cooking schedule changes and the boxes sit unopened.

If you purchased a 6 or 12-month prepaid plan and need to cancel early, you're cancelling a larger financial commitment. That pressure is real, and Stopee exists to help you navigate these situations with clarity and confidence.

When you should cancel right away

Cancel immediately if you notice unauthorized charges, if a box hasn't arrived within 14 business days of shipment, or if you're within a free trial period and don't want to be charged. If your family's circumstances have changed since sign-up, there's no benefit to waiting. The sooner you cancel, the sooner you stop recurring charges.

Stopee recommends cancelling before your next billing date to avoid a charge you don't want. If you've already been charged and wish to dispute it, document everything and use your bank's chargeback process as a last resort.

How to cancel raddish through your account

Steps to cancel on the raddish website

Raddish's official cancellation process is handled through your account dashboard, though the company doesn't make the steps obvious on its main website. Here's how to find and complete cancellation:

1. Go to raddish.com and log in with your email and password.
   • If you've forgotten your password, use the "Forgot password?" link and reset it before proceeding.
2. Once logged in, navigate to your account settings or profile area.
   • This is usually in the top-right corner menu or under a "My Account" link.
3. Look for "Billing," "Membership," or "Subscription" settings.
   • Raddish may label this as "Manage subscription" or "Subscription details."
4. Find the option to cancel or pause your membership.
   • Read any warnings about prepaid balances or refund eligibility.
5. Click "Cancel membership" and confirm your decision on the next screen.
   • Raddish may ask why you're cancelling. You can answer honestly or skip this step.
6. Look for a final confirmation message stating your cancellation is complete.
   • Screenshot this confirmation for your records.
   • Check your email within a few minutes for a cancellation confirmation from Raddish.

Pro tip: Save your confirmation screen before closing your browser. If Raddish charges you again after cancellation, this screenshot proves you completed the process.

What happens if you can't find the cancel button

Some users report that the cancellation option is hidden or unclear in their account dashboard. If you've looked through account settings and can't find a cancel button, contact Raddish support directly. You have two reliable options:

1. Email Raddish support with your account email and a clear cancellation request.
   • Use the support address listed at the end of this guide.
   • Include your order number or account email in the subject line.
   • Request a confirmation email response once your cancellation is processed.
2. Call Raddish customer service if a phone number is available on their help site.
   • Have your account details ready before calling.
   • Ask for a confirmation number and the cancellation effective date.

Stopee's experience shows that email cancellation requests often take 2 to 5 business days to process. Always follow up with a second email if you don't hear back within a week.

Understanding your refund rights in the philippines

Consumer protection laws that apply to your cancellation

The Philippines' Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscription services. Under this law, companies must be transparent about auto-renewal terms, charges, and cancellation procedures. If Raddish fails to follow these rules, you have legal grounds to dispute charges and demand refunds.

Key protections include the right to cancel without penalty during a free trial period, and the right to a refund if the company fails to disclose cancellation terms clearly. If you believe Raddish has charged you unfairly or continues to bill after cancellation, the Department of Trade and Industry (DTI) can help you file a complaint.

Refunds for prepaid and monthly plans

Monthly subscriptions typically stop generating new charges once you cancel. If you cancel before your next billing date, you should not be charged again. However, prepaid plans (6 or 12 months) involve more complex refund logic.

If you purchased a 6 or 12-month plan and cancel early, Raddish's refund policy may limit your eligibility. Some companies offer prorated refunds, while others don't refund prepaid amounts at all. Stopee advises you to ask Raddish directly before cancelling: "What is my refund eligibility if I cancel my 6-month plan today?" Get a written answer via email before proceeding.

If Raddish refuses a fair refund and you believe the refusal violates Philippine consumer law, file a complaint with the DTI's Consumer Affairs Group. Provide your proof of charge, cancellation request, and Raddish's denial in writing.

Important steps to take before you cancel

Documentation checklist

Before you click cancel, gather evidence of your account and charges. This protects you if a dispute arises later.

1. Take a screenshot of your account dashboard showing your subscription plan and next billing date.
2. Screenshot your latest charge on your bank or credit card statement, including the amount in pesos.
   • Write down the transaction date and confirmation number if visible.
3. Save any shipping emails or delivery tracking numbers for boxes you've received.
   • If a box never arrived, keep the "order shipped" email with the 14-day delivery window.
4. Copy the URL of Raddish's terms of service and cancellation policy pages.
   • Right-click the page, select "Save As," and save it as a PDF or screenshot.
5. Write down the date and time you initiated cancellation.
   • Keep this alongside your cancellation confirmation screenshot.

Warning: Do not cancel immediately if your next billing date is tomorrow. Allow at least 24 to 48 hours before the renewal for your cancellation to process on Raddish's end. If you're too close to the billing date, your cancellation may not be registered before the charge posts.

Checking your billing date and plan type

Log into your Raddish account and find the exact date your next charge is scheduled. This date should appear in your subscription or billing section. If you're on a monthly plan, this is usually 30 days from your last charge. If you're on a prepaid plan, it's the date you purchased the plan plus 6 or 12 months.

Write this date down. Cancel at least 48 hours before this date to give Raddish time to process your request. If you miss this window and are charged, don't panic. You have options to dispute the charge through your bank or pursue a refund claim with Raddish and the DTI.

What happens after you cancel raddish

Immediate changes to your account

Once Raddish processes your cancellation, your account status changes to "Cancelled" or "Inactive." You lose access to Raddish+ immediately or at the end of your current billing period, depending on Raddish's policy. Future boxes will not be shipped to your address.

You should receive a confirmation email from Raddish acknowledging your cancellation. If you don't see this email within 24 hours, check your spam folder. If it's not there, follow up with Raddish support to confirm the cancellation went through.

Monitoring your account after cancellation

Check your bank statement closely over the next 1 to 2 billing cycles. If Raddish charges you after your cancellation date, you have a billing dispute. Here's what to do:

1. Log into your Raddish account and verify your status is "Cancelled."
   • Take a screenshot of this confirmation.
2. Contact Raddish support immediately with your cancellation confirmation and the unexpected charge.
   • Request a refund and ask for the reason the charge posted.
   • Keep records of this email exchange.
3. If Raddish doesn't refund within 5 to 7 business days, contact your bank.
   • Initiate a chargeback or dispute claim through your bank's fraud department.
   • Provide your bank with all documentation: cancellation confirmation, charge screenshots, and email correspondence with Raddish.
4. If your bank resolves the dispute in your favor, the charge is reversed to your account.
   • The reversal typically takes 5 to 10 business days.

Stopee has helped thousands of consumers recover unwanted charges by following this exact process. Your bank is your ally if Raddish refuses to honor your cancellation.

Common cancellation mistakes to avoid

Traps that delay or block your cancellation

Cancelling a subscription should be simple, but companies sometimes make it deliberately hard. Raddish has some friction points you should know about. If you approach cancellation without awareness, you might end up with unintended charges or missed deadlines.

The first trap is not finding the cancel button. Raddish's website doesn't advertise cancellation prominently, and some users give up and assume they're locked in. You're not. It exists; you just need to dig into account settings or contact support directly.

The second trap is confusing "pause" with "cancel." Some apps offer pause options instead of full cancellation. Pausing temporarily stops charges but keeps your account active. If you truly want to end your relationship with Raddish, you must cancel, not pause.

The third trap is cancelling too close to your billing date. If you cancel on the same day you're charged, the timing may cause Raddish to process the charge before your cancellation takes effect. Always cancel 48 hours in advance.

The fourth trap is not saving your cancellation confirmation. If you don't screenshot your confirmation screen and save the email, you have no proof you cancelled if a charge appears later. Raddish support may claim it has no record of your request, and without proof, disputing becomes harder.

Pro tip: Take action 3 to 5 days before your billing date. This gives Raddish's system time to process your cancellation fully and prevents any overlap with an automated charge.

Comparing subscription cancellation options

Should you cancel, pause, or downgrade?

Before you cancel Raddish completely, consider whether pausing or downgrading fits your situation better.

If your child has simply lost interest this month but might want to restart later, pausing is lower-pressure. If you need to cut costs but want to keep Raddish, downgrading to a monthly plan removes the prepaid commitment. If you're certain you won't use Raddish again, cancel completely and stop all charges.

Stopee recommends cancellation if you don't plan to return within 3 months. Pausing longer than that often leads to forgotten accounts, and you end up paying unexpectedly.

Filing a complaint if raddish won't cooperate

Escalation with philippine consumer authorities

If Raddish ignores your cancellation request, continues to charge you, or refuses a fair refund, you have legal recourse through Philippine government agencies.

1. Contact the Department of Trade and Industry (DTI) Consumer Affairs Group.
   • Visit dti.gov.ph or call their hotline (02) 8332-8000.
   • File a formal complaint about your billing dispute or cancellation issue.
   • Provide your account details, screenshots, and all email correspondence with Raddish.
2. Request help from your credit card issuer or bank.
   • File a dispute or chargeback claim citing unauthorized or recurring charges.
   • Your bank has 60 days from the charge date to investigate and resolve the dispute.
3. Leave a public review on consumer sites and social media.
   • Document your experience for other Filipino families. Honest reviews encourage companies to improve.

The Consumer Act of the Philippines gives you strong legal backing. Companies that ignore cancellation requests or fail to disclose auto-renewal terms face penalties. You're not alone in this process.

Raddish cancellation contact information

Where to send your cancellation request

Use this address and contact information to reach Raddish directly for cancellation or billing inquiries:

Raddish customer support email: Use the support form at raddishkids.zendesk.com or email your cancellation request with your account details and order number. Include the date you want your cancellation to be effective.

Raddish mailing address for formal correspondence: Check the official Raddish website (raddish.com) for their current corporate mailing address. Include a cancellation request letter with your account email, request date, and request for a confirmation response within 5 business days.

For billing disputes in the Philippines: File a complaint with the DTI at consumer.dti@dti.gov.ph or visit your nearest DTI field office. Include your Raddish account details, proof of charge, and documentation of your cancellation attempt.

Final summary and next steps

Cancelling Raddish is straightforward once you know the steps. Log into your account, find the subscription settings, click cancel, and save your confirmation. If you're on a prepaid plan, ask about refund eligibility before cancelling. Document everything. Monitor your bank statement after cancellation. If you're charged again, dispute it through your bank or escalate to the DTI.

You have consumer rights under Philippine law. Raddish must honor your cancellation request and stop charging you. If it doesn't, you have multiple escalation paths: your bank's chargeback process, the DTI's complaint mechanism, and your documented evidence.

Stopee has guided thousands of Filipino families through subscription cancellations exactly like yours. You're empowered to cancel, dispute unfair charges, and recover money you shouldn't have lost. Take action today, and stop worrying about surprise charges next month. Stopee is here to support you every step of the way.