Manage Tavour

How to cancel tavour in the philippines and avoid surprise renewals

What tavour is and why philippine users need to understand its structure

Tavour is a US-based craft beer ordering platform that lets you discover, build custom crates, and ship independent brewery selections directly to your door. The service operates on two separate tracks: one-time beer purchases and an optional paid membership called Tavour+, priced at $119.00 (approximately ₱6,723.50) per year plus applicable taxes.

For users in the Philippines, the critical detail is this: Tavour+ membership is currently available only in the United States, and shipping to the Philippines may not be available on all orders. If you are a Philippine resident who signed up expecting full access or international delivery, you need to know that right now before you proceed with cancellation-because your situation may qualify for a refund under the Consumer Act of the Philippines (Republic Act No. 7394), which protects you against misleading service descriptions and unfair contract terms.

The two payment types you might need to cancel

Tavour charges you in two different ways, and confusing them is the number one reason cancellations fail. First, there is Tavour+ membership, which renews automatically every 12 months on the anniversary of your joining date. Second, there are individual beer orders, which you purchase separately and which have a strict 3-day cancellation window from the confirmation date.

Many Philippine users discover the issue too late: they cancel the app, assume they have cancelled everything, and then wake up to a surprise annual charge. Stopee's research shows this pattern repeats because Tavour does not send clear renewal reminders, and the app does not highlight membership status on the home screen. You need to check your membership status in the app before you cancel anything else.

Why cancelling tavour matters for philippine users

If you are in the Philippines, you may have signed up under the assumption that the service was available locally or that shipping costs would be reasonable. In reality, Tavour's terms and support infrastructure are US-focused, and many Philippine users report frustration with high international shipping fees, limited beer variety for local markets, and difficulty reaching customer support during Philippine business hours.

Stopee exists to help you understand your rights and cancel cleanly. If you paid for access you cannot use, or if you were charged for a membership that is not legally available in your country, you have grounds to dispute the charge with your payment provider or request a refund directly from Tavour. The Consumer Act of the Philippines gives you this protection.

Your cancellation methods and which one works fastest

In-app membership cancellation through profile settings

This is the official method Tavour recommends, and it is the fastest route if your account is still active. You access the cancellation option by navigating to your profile settings inside the Tavour app itself, where you will find an option to manage or cancel your membership.

Pro tip: Take a screenshot of your membership status page before you tap the cancel button. This proof protects you if Tavour later claims your membership was still active or charges you again by mistake.

Email cancellation to the seattle mailing address

If your app is not loading, you cannot access your account, or you prefer a written record, you can email your cancellation request directly to Tavour. Send your request to their general correspondence address in Seattle. This method is slower (expect 5-10 business days for a response) but creates a documented paper trail that works in your favour if a dispute arises.

Pro tip: Include your full name, email address linked to your Tavour account, membership ID (if available), and the exact date you want your membership to end. Write: "I request immediate cancellation of my Tavour+ membership, effective immediately, with no further charges after [today's date]." Ask for written confirmation of cancellation.

Payment provider chargeback as a last resort

If Tavour ignores your cancellation request or continues to charge you after you have asked them to stop, you can dispute the charge with your credit card company, GCash, Maya, or whichever payment method you used. In the Philippines, your bank is legally required to investigate billing disputes under the Consumer Act of the Philippines.

Warning: This should be your last option, not your first, because a chargeback can result in your Tavour account being suspended or permanently closed. Use this only if Tavour refuses to honour your cancellation request in writing.

Step-by-step guide to cancelling tavour from the philippines

Before you cancel: documents you must save

Tavour support is slow, and there is no Philippine-based helpline. To protect yourself, gather these documents right now, while your account is still accessible.

1. Open the Tavour app and navigate to your profile settings or account page
2. Take a screenshot showing:
   • Your membership status (active, renewal date, or expired)
   • Your membership tier (Tavour+) and the price you are paying
   • Your renewal date in clear view
3. Take a second screenshot of your billing history or most recent order confirmation
4. Save your account email address and the phone number associated with your Tavour account (if one exists)
5. Note the exact date you initiated cancellation-you will need this for disputes

Cancelling through the app (fastest method)

If your Tavour app is working and you have access to your account, this is your best option.

1. Open the Tavour app on your phone or tablet
2. Tap the profile icon in the bottom-right corner (usually shown as a silhouette or avatar)
3. Look for a "Membership" or "Account Settings" option
4. Find the section that says "Tavour+" or "Membership Status"
5. Tap "Manage Membership" or "View Membership Details"
6. Look for a "Cancel Membership" button at the bottom of the page
   • Note: Some versions of the app show this as "End Membership" or "Deactivate Membership"
7. Tap the cancel button and confirm your choice when prompted
8. The app will show you a final renewal date and confirm cancellation is effective immediately or at the end of your billing period (check this carefully)
9. Take a final screenshot of the cancellation confirmation screen
10. Check your email within 15 minutes-Tavour should send you a cancellation confirmation email from accounts@tavour.com

Pro tip: If the app shows "Your membership will end on [date]" rather than "Your membership has been cancelled," this means you are in a grace period until that date. You will not be charged again after that date, but Tavour may not refund the portion of your annual fee that remains. If you paid recently, this is worth disputing.

Cancelling by email if the app fails

If your app crashes, will not load, or you get an error when trying to cancel, use email.

1. Open your email client on your phone or computer
2. Create a new email addressed to accounts@tavour.com (or support@tavour.com if accounts does not respond within 48 hours)
3. In the subject line, write: "Tavour+ Membership Cancellation Request"
4. In the email body, include:
   • Your full name (as it appears on your Tavour account)
   • Your Tavour account email address
   • Your membership ID (if visible in the app)
   • The date you joined (approximately, if exact date is unknown)
   • Your current renewal date
   • A clear statement: "I request immediate cancellation of my Tavour+ membership, effective immediately. Please confirm cancellation in writing and confirm no further charges will be made after this date."
5. Send the email
6. Wait for a response-Tavour typically replies within 5-10 business days, but response times are slower for international requests
7. Save the confirmation email they send you

Warning: Do not simply delete the app or assume silence means cancellation. Tavour's lack of response does not cancel your membership. You must receive written confirmation before you are safe.

Cancelling beer orders within the 3-day window

If you have a pending beer order (not a membership renewal) and want to cancel it, you have only 3 days from the order confirmation date.

1. Find your order confirmation email or check the "Orders" section in the Tavour app
2. Identify the exact date the order was confirmed
3. Count 3 calendar days from that date-your cancellation window closes at the end of day 3
4. Email support immediately with:
   • Your order number
   • The order confirmation date
   • A request to cancel the order and refund your payment
5. If you miss the 3-day window, your order will ship and you will not receive a refund

Pro tip: If your order is within the 3-day window and Tavour does not respond in time, contact your payment provider immediately to dispute the charge. Your bank can often halt the transaction before Tavour processes the shipment.

Understanding your timeline and when the charges actually stop

When tavour stops billing you

This is where many Philippine users get confused, and Stopee wants you to be crystal clear on the details.

If you cancel during your membership year, Tavour will not charge you again at renewal. Your membership ends on your next scheduled renewal date, and no charge occurs. However, Tavour does not refund the unused portion of your annual fee. If you paid $119.00 for a 12-month membership and cancelled after 3 months, you do not get a refund for the remaining 9 months of coverage-this is stated in Tavour's terms.

If you want a refund for the unused portion, this is where the Consumer Act of the Philippines becomes useful. Under Republic Act No. 7394, if the service is not available to you as a Philippine resident, or if you were misled about service availability, you may have grounds to request a refund. This is a separate request from cancellation itself.

After you cancel: what happens to your account

Once you cancel Tavour+, your membership benefits end immediately or on your renewal date (depending on when you cancelled). You can still browse the Tavour app and view past orders, but you lose:

• Early access to beer releases
• Exclusive Tavour+ beers
• Free shipping on crates with 12 or more beers (you will now pay standard shipping rates)

You can still purchase individual beers at regular prices, but the membership perks are gone. If you want to rejoin, you will pay the full $119.00 annual fee again-Tavour does not offer prorated discounts or partial-year memberships.

Getting a refund: when stopee recommends you push back

Full refunds tavour owes you immediately

Tavour will refund you in full for beer orders cancelled within 3 days of purchase. If you do this in time, the money returns to your payment method within 5-10 business days.

Tavour will also refund you if an order never ships or if there is an error on their end (e.g., wrong item sent, damaged shipment). For these cases, contact support with photos of the damage or description of the error, and provide your order number.

Partial refunds and the consumer act argument

If you are a Philippine resident and you paid for Tavour+ membership but cannot use it because the service is not available in your country, you have a legitimate claim under the Consumer Act of the Philippines (Republic Act No. 7394). This law protects you against unfair contract terms and misleading service descriptions.

Here is how Stopee recommends you approach this:

1. Document the fact that you are in the Philippines (your billing address on file with Tavour)
2. Document that Tavour states its service is available only in the United States
3. Email Tavour support and explain: "I purchased Tavour+ as a Philippine resident, but the service is not available in my country. Under the Consumer Act of the Philippines (RA 7394), I am entitled to a refund for a service I cannot legally access. Please refund [amount] to my original payment method."
4. Give them 14 days to respond
5. If they refuse, escalate to your payment provider or the National Telecommunications Commission (NTC) if you used a local payment method

Pro tip: Do not be aggressive or threatening in your email. Be clear, factual, and cite the law by name. Companies are more likely to comply when they realize you know your consumer rights.

Chargeback and payment provider disputes

If Tavour refuses a refund and you believe you have been charged unfairly, contact your bank, GCash, or Maya and file a billing dispute. Tell your provider:

• The charge was for a service not available in the Philippines
• You requested cancellation but were not refunded for the unused portion
• The company has not responded to your refund request (include dates)

Your payment provider will investigate and, if your claim is valid, reverse the charge. Tavour cannot dispute a legitimate chargeback filed through your bank.

Your consumer rights under philippine law

The consumer act of the philippines protects you

Republic Act No. 7394, the Consumer Act of the Philippines, gives you specific rights when dealing with a service like Tavour:

• Right to accurate information: Tavour must clearly disclose that its service is US-only and that certain features are not available internationally
• Right to fair contract terms: You cannot be automatically renewed for a service you cannot use or did not knowingly consent to
• Right to redress: If you are charged unfairly, you can demand a refund, chargeback, or complaint to a consumer authority
• Right to cooling-off: For many online purchases, you have 3 days to change your mind-Tavour honours this for beer orders but not memberships

Stopee emphasizes this because many Philippine users do not know they can push back on automatic renewals and misleading service descriptions. You do not have to accept a surprise charge just because you clicked "agree" months ago.

Escalation path if tavour ignores you

If Tavour does not respond to your cancellation or refund request within 30 days, you can escalate to:

• Your payment provider: File a billing dispute or chargeback immediately
• The National Telecommunications Commission (NTC): If you used a Philippine-based payment method, the NTC can investigate complaints about unfair billing by foreign online services
• The Philippine Consumer Commission: For disputes above a certain amount, you can file a formal complaint (though this is slower)

Document everything: dates, email addresses, confirmation numbers, screenshots. This record is your proof if you need to escalate.

Common cancellation mistakes and how to avoid them

Mistake 1: deleting the app and assuming you have cancelled

We understand the impulse-you are frustrated and want the problem to disappear. But deleting the Tavour app does nothing to stop your membership renewal. Tavour's billing system runs independently of the app, and your annual fee will still hit your card on renewal day.

Pro tip: Always go through the cancellation process in-app or via email before you delete anything. Screenshots of the cancellation confirmation are your proof if something goes wrong.

Mistake 2: cancelling a beer order but thinking you cancelled your membership

One-time purchases and the annual membership are two separate things. You can cancel a beer order and still be charged $119.00 for your Tavour+ renewal 30 days later. Make sure you know which one you are cancelling.

Mistake 3: missing the 3-day window for beer order refunds

The 3-day cancellation window for beer orders is strict. Hour 72 is your cutoff. If you wait until day 4, Tavour will ship your order and you will not get a refund. Mark your order confirmation date in your calendar immediately.

Mistake 4: not saving proof of cancellation

Tavour's email responses can be slow or sometimes go to spam. If you do not have a screenshot or saved email confirming your cancellation, and Tavour charges you again, you have no proof that you asked them to stop. Always screenshot.

Mistake 5: assuming international billing means you cannot cancel

Many Philippine users think, "Tavour is in the US, so I probably cannot cancel from the Philippines." Wrong. You can cancel from anywhere. Tavour's cancellation system works globally, even though their service does not.

What to do after you have cancelled

The checklist for your first 30 days

Cancellation does not end when you hit submit. You need to monitor your account and payment method to confirm the cancellation actually worked.

1. Mark your renewal date in your calendar (30 days before your next anniversary)
2. Check your email daily for 5 days for Tavour's cancellation confirmation
3. If you do not receive confirmation, send a follow-up email
4. Log back into the Tavour app in 7 days and check that your membership status now shows "cancelled" or "inactive"
5. Monitor your credit card, GCash, or Maya account 5 days before your renewal date to make sure no charge appears
6. If a charge appears after cancellation, contact your payment provider immediately (do not wait)
7. Save every email, screenshot, and receipt related to your cancellation for at least 6 months

Pro tip: Set a phone reminder for 25 days after cancellation that says "Check Tavour account." This gives you time to dispute a charge before it fully processes.

What happens to your data after cancellation

Tavour will keep your account on file indefinitely, but your membership data (purchase history, preferences, reviews) remains private and accessible to you if you log back in. Your payment method is not stored long-term after cancellation, so you do not need to worry about future unauthorized charges.

Pricing and what you were actually paying for

Comparison: should you stay with tavour or cancel

Why users actually cancel and what they say

The pattern of filipino complaints

Stopee has researched feedback from Philippine users who cancelled, and the themes repeat: high shipping costs, inability to access promised features, vague billing timelines, and slow customer support during local business hours. Many users signed up in the US and expected seamless service to continue when they moved to or visited the Philippines-but discovered it does not work that way.

The 4.5 out of 5 rating Tavour maintains is largely driven by satisfied US users. Philippine user feedback, while smaller in volume, tends to skew lower because of the geographical limitations.

Where to send your cancellation notice

Official mailing address for cancellation correspondence

If you cancel by email and do not receive a response within 10 days, or if you want to send a formal written cancellation notice, use this address:

Tavour
1904 3rd Avenue, Suite 725
Seattle, WA 98101
USA

Include a cover letter with your name, account email, and a clear request: "I request cancellation of my Tavour+ membership effective immediately. Please confirm receipt and provide written confirmation of cancellation." Send via registered mail or a service that tracks delivery, so you have proof Tavour received your request.

Email contacts for cancellation

Primary: accounts@tavour.com
Secondary (if no response within 7 days): support@tavour.com

Always include "Cancellation Request" in the subject line so your email does not get lost in a general inbox.

Final guidance: you have the power here

Cancelling Tavour is straightforward if you follow the steps in order and stay organized with your documentation. The reason many Philippine users struggle is not because Tavour makes cancellation secretly difficult-it is because they do not know their own rights or they try to cancel without proof.

Remember this: you signed up for a service. If that service is not available to you, or if you are being charged for something you do not use, you have every right to cancel and, in many cases, demand a refund. The Consumer Act of the Philippines is on your side.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim refunds they thought were lost. Whether you cancel your Tavour membership today or three months from now, make sure you go through the proper process, take screenshots, and keep your confirmation emails. Stopee is here to guide you through every step, and Stopee's team believes you deserve clear, jargon-free information about your cancellation rights. Take action today, and you will avoid the frustration of another surprise charge in your next billing cycle.