Manage Foundry

How to cancel foundry and stop auto-renewal charges in the philippines

What is foundry and why filipinos are cancelling

Foundry is a software subscription service offering creative and engineering tools sold through foundry.com. If you signed up for a Foundry subscription and now want out, you are not alone. Philippine users often find themselves trapped in auto-renewal cycles because the cancellation process is unclear, deadlines sneak up, and support hours sit awkwardly across time zones.

This guide exists to help you cancel Foundry before another charge hits your account. At Stopee, we have helped thousands of consumers navigate subscription traps exactly like this one, and we know the confusion ends when you have clear, step-by-step instructions and your consumer rights in hand.

Foundry subscriptions and how the billing works

Foundry charges you on a recurring monthly or annual cycle, depending on the plan you chose. Each subscription renews automatically unless you stop auto-renewal before your current term ends. The company publishes a 72-hour cancellation window before renewal, which means you must act at least 3 days before your next billing date to prevent another charge.

You stay active until the end of your current billing period after you cancel. This is good news because you do not lose access mid-cycle, but it also means cancellation turns off future charges, not past ones. Your subscription access ends on the date your current term finishes, then stops renewing.

Availability and support in the philippines

Foundry serves Philippine customers through its global website. Support runs Monday to Friday, 9:00 AM to 6:00 PM PST (Pacific Standard Time), which translates to late evening through early morning in the Philippines depending on daylight saving. This time gap is one reason Filipino users often find support slow.

Pricing in the Philippines typically ranges from ₱550 to ₱1,100 per month depending on the product tier, though rates shift with exchange rates. Many Philippine users report that local support options are limited, making cancellation feel harder than it should be.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer of goods and services. This law gives you the right to accurate information about the terms you are agreeing to, including cancellation terms, renewal dates, and billing amounts.

What the law says about subscriptions and auto-renewal

Under the Consumer Act, any company that charges you automatically must make cancellation as easy as the original sign-up. The law also requires that businesses clearly disclose when your billing date arrives and give you enough time to stop the charge before it hits your account. A 72-hour window is reasonable, but Foundry must communicate this deadline clearly before you subscribe.

If Foundry charges you after you cancel, or if they make cancellation deliberately difficult, you have the right to dispute the charge and demand a refund. The law sides with you when a company hides cancellation steps or fails to stop billing promptly after a clear cancellation request.

How to escalate if foundry refuses to cancel or refund

If Foundry ignores your cancellation request or keeps charging you, the National Complaints Desk of the Department of Trade and Industry (DTI) in the Philippines accepts complaints about unfair business practices. You can file a complaint if Foundry:

• Continues billing after you cancel
• Makes cancellation unnecessarily difficult
• Fails to honor a refund within a reasonable timeframe
• Does not provide a clear cancellation deadline before signup

At Stopee, we recommend documenting every step. Take screenshots of your cancellation request, save confirmation emails, and keep records of every charge. These become your proof if you need to escalate to the DTI.

Methods to cancel foundry

You have several paths to cancel, depending on where you subscribed. Your cancellation method matters because some routes process faster than others, and confirmation comes differently across platforms.

Cancelling through the foundry website (direct subscription)

If you subscribed directly on foundry.com using your credit card or debit card, the web dashboard is your fastest route. Log in to your account, find your subscription details, and stop auto-renewal yourself. You receive instant confirmation and can screenshot it immediately as proof.

Cancelling through third-party app stores

If you signed up through the Apple App Store or Google Play, you must cancel through the same platform. App store cancellations take 24 to 48 hours to sync back to Foundry's system. This delay is why many users think their cancellation failed when really it is just pending.

Cancelling by contacting foundry support directly

Email or live chat work if the dashboard cancellation fails or if you cannot access your account. Support is slower (24 to 72 hours) but gives you a paper trail. Always ask for written confirmation when you cancel by email or support ticket.

How to cancel foundry step by step

Follow the method that matches where you subscribed. Each path takes roughly 5 to 10 minutes if you have your login details ready.

Step-by-step web cancellation on foundry.com

This is the fastest route and leaves you with an instant screenshot as proof. You need your email and password.

1. Open your web browser and go to foundry.com
   • If you are already logged in, skip to step 2
   • If not, click Log In or Sign In in the top right
2. Enter your email address and password, then click Sign In
   • If you forgot your password, click Forgot Password and reset it before continuing
3. Look for Account Settings or My Account in the menu (usually top right or under your profile name)
4. Click on Subscriptions or Billing Plans
   • You should see all active subscriptions listed with renewal dates
5. Find the subscription you want to stop and click Stop Auto-Renewal or Cancel Subscription
   • Do not click Pause or Suspend unless you want to restart it later
6. Review the cancellation summary and confirm your choice
   • The system should show your current term end date and confirm that no future charges will occur
7. Take a screenshot of the confirmation page immediately
   • Save it with today's date in the filename for your records
8. Check your email for a cancellation confirmation within 5 to 10 minutes
   • If you do not receive one within 30 minutes, contact Foundry support with your screenshot

Pro tip: Set a phone reminder for the day your current term ends. This ensures you know exactly when your access stops and can export any work before that date arrives.

Step-by-step cancellation through apple app store

iPhone and iPad users who subscribed through the App Store must cancel there, not on the Foundry website. The process takes under 2 minutes on your device.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the bottom right corner
3. Tap Account Settings at the top
   • You may need to verify your identity using Face ID, Touch ID, or your Apple password
4. Tap Subscriptions
5. Find and tap the Foundry subscription you want to cancel
6. Tap Cancel Subscription or Stop Subscription
   • If the button says Upgrade or Modify, you are on the wrong subscription; go back and select the correct one
7. Confirm your cancellation when asked and read the final prompt carefully
   • Apple may offer a discount to keep you; decline it if you want to leave
8. Take a screenshot of the confirmation screen
   • Tap the home button and save a photo of this screen to your Photos app with today's date

Warning: Apple App Store cancellations take 24 to 48 hours to reach Foundry's servers. Even after you cancel on your device, you may still be charged one more time if the cycle date hits during this delay. If you are charged after cancellation, you can request a refund from Apple within 45 days of the charge.

Step-by-step cancellation through google play

Android users who subscribed through Google Play follow a similar but slightly different process. You need to cancel on your Android device or through a web browser using your Google account.

1. Open the Google Play Store app on your Android device (or visit play.google.com in a web browser)
2. Tap the profile icon in the top right
3. Tap Payments and subscriptions (or Manage subscriptions)
4. Tap Subscriptions
   • If you are on the web, click Subscriptions in the left menu instead
5. Find and tap the Foundry subscription
6. Tap Cancel Subscription
   • If the button says Modify, you are looking at the wrong subscription; go back and pick the correct one
7. Follow the prompts and confirm cancellation
   • Google may ask why you are cancelling; you can skip this question and click Cancel Anyway
8. Take a screenshot of the final confirmation
   • Use your device's screenshot shortcut (usually Volume Down + Power Button) or Save as image if on web

Pro tip: Google Play cancellations process faster than Apple (usually within 24 hours), but you may still face a final charge if your billing date falls on the cancellation day. Keep the screenshot as proof if you need to request a refund.

Cancelling by email or support chat

Use this method if you cannot access your account or if dashboard cancellation fails. It is slower but creates a written record.

1. Log into your Foundry account and find the Help or Support section
   • This is usually a question mark icon or linked in the footer
2. Click Contact Support or Start a Chat
3. Choose Email or Live Chat depending on availability
   • Live chat is faster but email gives you a permanent record
4. Write or say: "I want to cancel my Foundry subscription effective immediately. My account email is [your email]. My next billing date is [date]. Please confirm cancellation and send a confirmation email."
   • Include your full name and the last four digits of your payment method for verification
5. Send your message and wait for a response
6. Save or screenshot the entire conversation thread
   • If you used email, forward the support response to yourself with "CANCELLATION CONFIRMATION" in the subject line
7. Wait 24 to 48 hours for Foundry to update your account
   • If your next billing date arrives before confirmation, contact support again with your original request and ask them to backdate the cancellation

Warning: Support email responses sometimes take 48 to 72 hours, especially if your message arrives outside Monday to Friday 9:00 AM to 6:00 PM PST. Do not wait until your renewal date arrives to email; do it at least 5 days before to give support time to act.

What happens after you cancel

Cancellation is not the same as account deletion. You keep your account and can usually log in to download your work, but your subscription access and features stop when your current term ends.

Access and data after cancellation

After you cancel, you stay in your account until the end of your current billing cycle. On that final day, your subscription access ends and you can no longer use Foundry's tools or features. Your account data typically remains for 30 to 90 days; after that, Foundry may delete files, projects, and settings.

Export everything you need before your access ends. Download projects, save designs, back up files, and capture any work you plan to use elsewhere. Do not wait until the last day because servers can be slow.

Refunds and billing after cancellation

Cancellation stops future charges but does not refund the current period you already paid for. If you cancel on the 15th of a 30-day cycle, you keep access through the 30th but get no refund for the unused 15 days. This is standard practice across subscription software.

If you paid for an annual plan and cancel mid-year, you are entitled to a pro-rata refund under the Consumer Act of the Philippines. For example, if you paid ₱12,000 for 12 months and cancel after 3 months, you should receive a refund for 9 months of unused service. Request this refund directly from Foundry support if they do not offer it.

Refund rights and how to request one

Foundry publishes a 14-day refund window for new subscriptions. If you signed up fewer than 14 days ago and want your money back (not just a cancellation), you can request a full refund instead of a cancellation.

How the 14-day refund works

You qualify for a full refund if all three of these are true:

• You signed up fewer than 14 days ago
• You have not used the service heavily (Foundry's definition varies, but generally means minimal logins)
• You request the refund before your 14-day window closes

To claim this refund, email Foundry support with the subject line "14-Day Refund Request" and include your account email, subscription start date, and reason for requesting the refund. Foundry typically processes refunds within 5 to 10 business days.

Pro-rata refunds for annual plans

Even after 14 days, you may qualify for a pro-rata refund if you paid for a full year and cancel early. Under the Consumer Act of the Philippines, you are entitled to a refund for the unused portion of your subscription. Calculate it as follows:

Refund amount = (Monthly price) × (Unused months remaining). For example, if you paid ₱12,000 for a 12-month plan and cancel after 4 months, you have 8 unused months. Your refund is ₱12,000 ÷ 12 × 8 = ₱8,000.

Request this refund in writing to Foundry support. If they refuse, file a complaint with the DTI explaining that they are violating the Consumer Act of the Philippines.

Common cancellation mistakes and how to avoid them

Cancellation feels stressful because one small mistake can cost you another month of charges. We hear from frustrated users every day who thought they cancelled but did not, and we want that not to be you.

Missing the 72-hour renewal deadline

The single most common mistake is waiting too long. Foundry requires you to cancel at least 72 hours before renewal to avoid another charge. If your renewal date is Friday and you cancel on Thursday, you miss the window and get charged Monday.

Fix this by setting a phone alarm now. Mark your calendar 5 days before your next billing date and cancel immediately. Do not assume you have until the last day; you do not.

Cancelling through the wrong platform

If you subscribed through the App Store, cancelling on the Foundry website does nothing. Your subscription keeps renewing because the two systems are separate. Always cancel where you subscribed.

Check your first billing email to see which platform charged you. If you are unsure, cancel on all three (website, App Store, and Google Play). You cannot break anything by trying to cancel a subscription that does not exist on that platform.

Confusing cancellation with pause or suspension

Some subscription services offer a Pause option that temporarily stops charges but keeps your account active. Foundry's dashboard may show both Pause and Cancel as separate buttons. Pause keeps you subscribed and charges resume automatically. Cancel stops the subscription entirely.

Always click Cancel Subscription, not Pause or Suspend. If you paused by mistake, go back and click Cancel to avoid surprise charges.

Not saving your cancellation confirmation

A cancellation confirmation is your proof you cancelled. Without it, you have no way to dispute a charge if Foundry fails to stop billing. Take a screenshot immediately and save the confirmation email with a clear filename like "Foundry-Cancellation-2025-01-15.pdf".

Failing to log out after cancelling

After cancellation, you stay logged into your Foundry account. This sometimes tricks users into thinking they still have active access. Log out immediately after cancelling so you see the login screen on your next visit. If you can log back in, your account still exists but your subscription has ended.

Pricing comparison and what you might save

Knowing how much you pay helps you calculate refunds and understand whether cancellation saves money in your favor.

If you are on the Professional plan and cancel after 6 months of a 12-month subscription, you should receive ₱6,600 pro-rata refund (₱13,200 ÷ 12 × 6). At Stopee, we help you calculate exactly what you are owed and push for refunds when companies resist.

Checklist before you cancel

Use this checklist to ensure you do not miss a step and to stay organized throughout the process.

• Write down your next billing date and set a phone alarm for 5 days before
• Take a screenshot of your subscription page showing the plan name, cost, and renewal date
• Identify where you subscribed: foundry.com, Apple App Store, or Google Play
• Export or download any files, projects, or designs you need to keep
• Back up any work stored in your Foundry account to your computer or cloud storage
• Note your account email and the last four digits of your payment method
• Calculate your pro-rata refund amount if you paid for an annual plan
• Cancel using the exact method you used to subscribe
• Take a screenshot of the cancellation confirmation page
• Save the confirmation email that arrives within 30 minutes
• Set a reminder to verify that no charge appears on your next billing date

Traps to watch for and how foundry makes cancellation hard

Some companies deliberately make cancellation confusing to trap users into paying another month. We want you to spot these dark patterns so they do not work on you.

The hidden auto-renewal checkbox

During signup, Foundry may pre-check an auto-renewal box in small text. You skip reading it and click Buy, assuming you are signing up for a single month. You then get charged every month automatically. Always uncheck auto-renewal at signup if you only want a trial or single-month commitment.

The missing cancel button

Some users report that the Foundry cancellation button is buried three clicks deep or uses confusing language like "Manage Subscription" instead of "Cancel". If you cannot find the cancel option, contact support immediately. A legitimate company makes cancellation as easy as signup.

The time zone trap

Foundry processes cancellations based on Pacific Standard Time (PST), but you live in the Philippines (Philippine Standard Time). A 72-hour deadline in PST is midnight to midnight PST, not Philippine time. This lag can cost you a charge if you miscalculate. Always assume the deadline is earlier than you think and cancel at least 5 days before renewal.

The account deletion confusion

Many users think cancelling deletes their account. It does not. Your account remains and Foundry may use it to re-subscribe you if they retain your payment details. If you want full deletion, ask support to remove your account, payment method, and personal data completely.

Why you should use stopee to cancel smarter

Cancelling subscriptions alone is hard because companies use tricks to trap you in recurring charges. Stopee simplifies this by giving you clear, tested steps tailored to each company and country. We know the time zones, the traps, and the consumer laws protecting you.

Stopee has helped thousands of consumers cancel Foundry and recover refunds they did not think they could get. Our guides walk you through every step in plain language, flag the traps before they cost you money, and show you your rights under Philippine law. We also help you escalate when a company refuses to cancel or refund.

When you cancel with Stopee's guidance, you cancel with confidence. You have screenshots, confirmation emails, and proof you acted in time. If Foundry charges you anyway, you have documentation to dispute the charge with your bank or file a complaint with the DTI. That protection is worth far more than another month of subscription fees.

Your next step and how stopee helps

You now have the exact steps to cancel Foundry today. Choose your cancellation method from the list above, set your phone alarm for 5 days before renewal, and follow the instructions step by step. Take screenshots and save confirmations as you go.

If Foundry keeps charging you after cancellation, or if they refuse to process your cancellation request, Stopee is here to back you up. We help you document everything, escalate to Foundry's management, and file formal complaints with the DTI if needed. Your consumer rights matter, and you should not have to fight for them alone.

Visit Stopee today to access more cancellation guides, track your cancellation status, and join thousands of other Filipinos who cancelled smarter and saved money. Stopee believes that cancelling should be easy, and we are here to prove it.