Manage Kong
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Kong: Step-by-Step Guide
How to cancel kong and take back control of your API billing
What kong is and why you might want to cancel
Kong is a B2B API gateway and connectivity platform designed for software teams and enterprises, not everyday consumers. You're likely paying for Kong Konnect Plus, Kong Konnect Enterprise, or Kong Insomnia Enterprise if you've been charged. The subscription model bills per gateway per month for the Plus tier, while enterprise plans use custom annual pricing tied to your account agreement.
If you've landed here, you probably want out fast. Maybe the monthly charges feel too high, your team structure changed, or you found a better alternative. Whatever your reason, Stopee understands that cancelling a B2B service shouldn't feel like navigating a maze. That's exactly why we've mapped out the real process for you.
Kong's subscription tiers and how billing actually works
Kong operates three main paid tiers in the Philippines market. Each one locks you into recurring charges, and the terms don't always make cancellation crystal clear. Here's what you're likely paying for:
| Plan | Billing cycle | What you get | Free trial |
|---|---|---|---|
| Kong Konnect Plus | Monthly, per gateway | API analytics (30 days retained), basic gateway management, developer dashboard | 30 days |
| Kong Konnect Enterprise | Annual, custom pricing | Extended analytics, advanced security, dedicated support, SLA guarantees | Custom arrangement |
| Kong Insomnia Enterprise | Annual, custom pricing | API testing and design tools, team collaboration, on-premise options | Custom arrangement |
When you signed up, Kong likely offered you a 30-day free trial for Konnect Plus. Many users forget this trial exists and get surprised by the first charge. The published terms don't clearly detail what happens when the trial ends, which frustrates teams trying to plan their cancellation.
Why kong cancellation is trickier than it should be
Kong's public terms don't spell out a simple consumer-facing cancellation flow. You won't find a big red "Cancel Subscription" button on the billing page like you would with Netflix or Spotify. Instead, you have to know the right support channels: support@konghq.com or the Kong Support portal at support.konghq.com. Many users get stuck here because they don't know where to look.
Additionally, Kong operates on a B2B model, which means refunds aren't automatic after cancellation. Enterprise contracts often have minimum commitments buried in custom agreements, and you won't know your refund rights unless you dig into your signed contract or ask support directly.