Manage Lunar

How to cancel lunar plus and stop charges in the philippines

What lunar is and why you might want to cancel

Lunar is a gaming client designed for Minecraft players who want smoother performance, enhanced graphics, cosmetic items, and competitive play tools. The service offers a paid upgrade called Lunar Plus, which unlocks extra features and account-linked perks that many players find valuable at first but later decide to stop paying for.

If you signed up for Lunar Plus because of exclusive cosmetics or bundled loyalty benefits, you already know the appeal. But if monthly charges keep appearing on your card and you no longer use the service, cancelling now will save you from continued billing. Stopee understands how frustrating recurring charges can be, especially when you forget a subscription exists.

Who uses lunar and what they typically pay for

Lunar users in the Philippines range from casual Minecraft players to competitive gamers seeking performance advantages. Most people subscribe to Lunar Plus for premium cosmetics, enhanced client features, or bundled benefits that feel exclusive when first purchased.

The real pain point emerges when players forget the subscription renews monthly or when they stop playing and the charges continue in the background. This is where Stopee's guidance becomes essential: by cancelling early and keeping records, you protect yourself from unexpected billing cycles.

Why timing matters for filipino users

Lunar's support team operates on Danish business hours (9 AM to 4 PM Denmark time), which translates to early morning or evening windows in Philippine time. This timing challenge means your cancellation request might take longer to process than you expect, and your next billing date may arrive before confirmation reaches you.

Foreign-currency billing also complicates matters. If you see charges in USD, EUR, or other currencies on your card or GCash statement, exchange rate fluctuations can affect both the charge amount and any future refund. Document everything now so you have proof of what you paid and when.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when cancelling subscription services like Lunar Plus. This law gives you the right to cancel without undue delay, receive refunds for services you did not use, and dispute unfair billing practices.

What the law guarantees you

Under the Consumer Act, any merchant (including Lunar) must honour your cancellation request within a reasonable timeframe. You have the right to a refund if charges appear after you cancel, and you can dispute those charges through your bank or payment provider if Lunar refuses to act.

Stopee recommends saving all communication with Lunar support as proof of your cancellation request. If the company delays or ignores you, this documentation becomes your evidence in a dispute with your bank or card issuer. The Consumer Act also requires merchants to provide clear cancellation processes, which Lunar does not do transparently in-app.

Escalation paths if lunar ignores your request

If Lunar fails to cancel within 14 days of your written request, you have grounds to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Your bank or GCash provider can also reverse charges if you prove the subscription was not properly cancelled.

Keep all evidence: screenshots of your account, cancellation emails, bank statements, and correspondence with Lunar support. Stopee has seen countless cases where this documentation became decisive when consumers escalated to their bank or the DTI.

Cancellation methods and where to submit your request

Lunar does not offer a simple in-app cancellation button, which means you must contact support directly or cancel through your payment method. Understanding each path helps you choose the fastest route for your situation.

Option 1: cancel through lunar support

The official Lunar support centre is your primary channel. Visit the help article on account closure at support.lunar.app and submit a cancellation request directly through their contact form. Write a clear, brief message stating your username, account email, and the date you want the cancellation to take effect.

Stopee advises keeping this message simple: "Please cancel my Lunar subscription effective immediately and confirm by email." Avoid lengthy explanations; support teams respond faster to direct, specific requests. Save a copy of everything you send and note the timestamp.

Option 2: cancel through your payment method

If you linked Lunar to a credit or debit card, GCash, or Maya, you can cancel directly through your payment provider. This method works even if Lunar support is slow to respond. Log into your banking app or payment account and revoke Lunar's permission to charge you automatically.

This approach does not technically notify Lunar, but it stops future charges immediately. Combine this with a written cancellation request to Lunar support to ensure the company removes you from their system entirely.

Option 3: written cancellation by post

For cases where Lunar support ignores your digital requests, send a registered letter to the company's legal address. This creates a paper trail that courts and regulators recognize.

Step-by-step cancellation process

Follow these steps in order to cancel Lunar Plus without confusion or missed deadlines.

Step 1: gather your account information

1. Log into your Lunar account
   • Open the Lunar app or website
   • Enter your email and password
   • Take a screenshot of your account dashboard showing your current plan
2. Find your billing details
   • Locate your next billing date (usually in account or subscription settings)
   • Note the amount you are charged each cycle
   • Save any invoice or receipt email showing the charge amount and currency
3. Identify your payment method
   • Check whether you paid by card, GCash, or Maya
   • Note the last four digits of the payment method if visible
   • Save a screenshot of this information

Step 2: contact lunar support with your cancellation request

1. Visit the Lunar support centre at support.lunar.app
   • Look for "Account" or "Subscription" topics
   • Click "Contact us" or "Submit a request"
2. Write your cancellation message
   • Subject line: "Cancel Lunar Plus subscription"
   • Body: "I request cancellation of my Lunar Plus subscription, effective immediately. Account email: [your email]. Please confirm by return email. Thank you."
   • Keep it under 50 words
3. Submit and save confirmation
   • Note the date and time you submitted
   • Take a screenshot of the confirmation message
   • Copy the support ticket number if one appears

Step 3: cancel through your payment provider (do this simultaneously)

1. For credit or debit card users
   • Log into your banking app (BDO, BPI, Metrobank, etc.)
   • Find "Recurring payments" or "Subscriptions"
   • Locate Lunar in the list
   • Select "Revoke" or "Cancel recurring payment"
   • Take a screenshot showing the revocation
2. For GCash users
   • Open the GCash app
   • Go to "Menu" then "Linked Accounts" or "Subscriptions"
   • Find Lunar and tap "Remove"
   • Screenshot the confirmation
3. For Maya users
   • Open the Maya app
   • Navigate to "Settings" then "Linked Apps" or "Subscriptions"
   • Remove Lunar's access
   • Save confirmation

Step 4: wait for lunar support confirmation

1. Check your email daily for a response
   • Lunar typically replies within 5-10 business days
   • The response should confirm your cancellation date
2. Warning: If you do not hear back within 10 days, send a follow-up email referencing your original ticket number
3. Save the confirmation email as proof of cancellation

Step 5: verify that charges have stopped

1. Check your bank or payment app one week after your original billing date
   • Look for any Lunar charges
   • If a charge appears, note the date and amount
2. If a charge occurs after your cancellation request, contact Lunar immediately
   • Reference your cancellation confirmation email
   • Ask for a full refund of the unwanted charge

Refund timeline and how to claim money back

A refund depends on when you cancel relative to your billing cycle and how quickly Lunar processes your request. Stopee has found that understanding this timeline prevents frustration and missed claim deadlines.

When you are eligible for a refund

If you cancel before your next billing date, you should receive no new charge. If a charge appears after you cancel, you have the right to a refund under Philippine consumer law. Most credit card and GCash providers allow you to dispute charges within 60 to 90 days of the transaction.

Pro tip: Cancel as early as possible in your billing cycle. If you cancel on day one of a 30-day cycle, you maximize your refund window. Stopee recommends not waiting until the last few days before renewal.

How to request a refund from lunar

1. If Lunar charged you after cancellation, reply to your cancellation confirmation email
   • Subject: "Refund request: unauthorized charge on [date]"
   • Body: "I cancelled on [cancellation date], but a charge of PHP [amount] appeared on [charge date]. I request a full refund."
   • Attach a screenshot of the charge and your cancellation confirmation
2. Expect a response within 5-10 business days
   • Lunar may ask for additional proof (bank statement, screenshot)
   • Provide everything they request within 48 hours
3. If Lunar refuses the refund, escalate to your bank or payment provider

How to dispute the charge with your bank or payment provider

1. Contact your bank or payment provider within 60 days of the unwanted charge
   • Have your cancellation confirmation email ready
   • Provide a screenshot of the charge and your cancellation request
2. File a formal dispute or chargeback request
   • Explain that you cancelled the subscription but were charged anyway
   • Submit all supporting documents
3. Your bank or provider will investigate and typically reverse the charge within 20-30 days

Pricing breakdown and what you should stop paying

Understanding Lunar Plus pricing helps you calculate the total savings from cancelling and identify if you have been overcharged.

Exchange rates fluctuate, so your exact PHP charge may vary slightly. If you have been billed at a higher rate, Stopee recommends requesting a refund for the difference and asking Lunar to clarify their pricing structure.

What happens after you cancel

Cancellation does not happen instantly, and understanding the post-cancellation timeline prevents confusion and unnecessary worry.

Immediate changes after cancellation

Once your cancellation is confirmed by Lunar support, your Lunar Plus features remain active until your current billing cycle ends. For example, if you cancel on day 10 of a 30-day cycle, you keep Lunar Plus access until day 30, then it reverts to the free version. This is fair and is how most subscriptions work.

Some players feel frustrated when premium features disappear on the renewal date, but this is the intended behaviour. Stopee advises logging out and back in after the deadline to confirm the free version is active.

Account and cosmetics after cancellation

Cancelling Lunar Plus does not delete your account or erase your cosmetics. Your profile, cosmetic inventory, and gameplay progress remain. You simply lose access to Plus-exclusive items and features. If you resubscribe later, your account is waiting.

Final charge dates to monitor

1. Your next scheduled billing date is your deadline
   • If you cancel on day 15 of a 30-day cycle, you are charged through day 45
   • No charge should occur after that date
2. Check your bank statement on day 46 to confirm no charge appeared
3. If a charge appears, contact Lunar or your bank immediately

Common mistakes that delay your cancellation

Cancellation frustration often stems from avoidable errors that set you back days or weeks. Learning what not to do saves you time and money.

Mistake 1: assuming you can cancel in-app

Lunar does not offer a visible "cancel subscription" button in the app or website. Many users search for this option, give up, and assume they cannot cancel. The truth is you must contact support directly. Stopee has learned that this hidden cancellation path is intentional in many subscription services, designed to increase customer inertia.

Do not waste time looking for an in-app option. Go straight to support.lunar.app and submit your request.

Mistake 2: cancelling through payment provider only

Revoking Lunar's access on your card or GCash stops future charges, but it does not notify Lunar that you want to cancel your account. The company may still consider you an active subscriber and could reinstate charges if you reactivate the payment method.

Always contact Lunar support directly. Stopee recommends doing both: revoke payment access and submit a cancellation request simultaneously.

Mistake 3: not saving proof of your request

If you email support but do not screenshot the confirmation or save the ticket number, you have no proof you cancelled. If a charge appears and Lunar claims they never received your request, you are stuck defending yourself with nothing.

Screenshots and saved emails are your insurance policy. Stopee insists that every cancellation request be documented and stored.

Mistake 4: cancelling too close to your billing date

If your renewal is scheduled for the 20th and you cancel on the 19th, Lunar may not process your request in time. The charge goes through, and you must dispute it afterward. Cancel as early in your cycle as possible, ideally within the first week.

Mistake 5: ignoring foreign-currency charges

Lunar charges in USD or EUR, not PHP. If your bank converts the charge, the final PHP amount may be higher than advertised due to exchange rate margins. Stopee warns that these conversion fees can compound over months, making cancellation even more valuable.

Cancellation checklist for filipino users

Use this checklist to track your cancellation step by step and ensure nothing falls through the cracks.

Why you should cancel now and how stopee can help

If Lunar Plus no longer adds value to your gaming experience, every day you delay is another day of unnecessary charges. The cancellation process is straightforward once you know the steps, and Stopee has guided thousands of Filipino consumers through exactly this scenario.

You have consumer rights under the Consumer Act of the Philippines, and Lunar is required to honour your cancellation request within a reasonable timeframe. By following the steps in this guide, documenting everything, and escalating to your bank or the DTI if needed, you protect yourself from further charges and position yourself to recover any fees charged after your cancellation date.

Stopee's mission is to empower you to cancel subscriptions confidently and reclaim money that should never have been charged. Whether you decide to cancel Lunar Plus today or next week, this guide ensures you do it right the first time. Stopee has helped thousands of consumers cancel subscriptions just like this, and your cancellation will be seamless if you follow these steps exactly.

Cancellation address and escalation contact

If Lunar support does not respond within 10 business days or refuses your cancellation request, send a registered letter to the company's legal address. This creates documented proof of your intent and is recognized by courts and regulatory authorities.

Official lunar cancellation address

Lunar (Moonsworth, LLC)
Hack Kampmanns Plads 10
8000 Aarhus C
Denmark

Send your cancellation letter via registered mail with tracking. Include your account email, the date you requested cancellation, the amount you have been charged, your next billing date, and a request for immediate cancellation and refund of any charges after your request date. Keep the postal receipt and tracking number.

Escalation to the department of trade and industry (DTI)

If Lunar ignores your cancellation request for more than 14 days, file a complaint with the DTI Consumer Protection Group. You can contact them at:

DTI Consumer Protection Group
Telephone: (02) 8734-6000 (local) or 1-3-SAFE
Email: dti@dti.gov.ph
Website: consumer.dti.gov.ph

Provide the DTI with copies of your cancellation request, Lunar support correspondence, and bank statements showing unwanted charges. The DTI can pressure Lunar to comply with consumer law and may order a refund if the company refuses to act.

Stopee's final recommendation

Cancel Lunar Plus today using the steps above, and Stopee recommends combining the support request with payment provider revocation for the fastest results. Keep every screenshot, email, and receipt. If charges continue after your cancellation, escalate immediately to your bank rather than waiting weeks for Lunar to respond. Stopee has empowered consumers just like you to reclaim thousands of pesos from unwanted subscriptions, and you can too.