Manage Syrinscape

How to cancel syrinscape and stop recurring charges in the philippines

What syrinscape is and why you might need to cancel

Syrinscape is a sound design platform built for tabletop RPGs and board games, offering ambient soundscapes, music libraries, and audio effects to enhance live gaming sessions. The service is operated by Syrinscape Pty Ltd, a Sydney-based company that delivers themed audio content across Fantasy, Sci-Fi, Pathfinder, and other gaming genres through their web dashboard and mobile apps.

If you subscribed from the Philippines, you likely enrolled on an annual billing cycle at ₱1,416.00 per year (based on the published USD 28.32 conversion rate). Many subscribers find themselves wanting to cancel after the free trial ends, their gaming group disbands, or they simply decide the service no longer fits their budget. That is where the confusion starts, because Syrinscape does not make cancellation obvious, and billing can continue even after users believe they have already stopped it.

Common reasons to cancel syrinscape

Your campaign ended. Your group moved to a different audio platform. The subscription cost no longer justifies the occasional use. You discovered free alternatives that work just as well for your table. Any of these reasons is valid, and canceling should be straightforward-but it is not always.

What happens to your content after you cancel

When you cancel Syrinscape, your paid access continues until your current billing period ends. This means if you renew in December, you remain a paying member until December of the following year, even after submitting a cancellation request. Any custom SoundSets you created may remain on your account, but Syrinscape's Terms of Service do not explicitly guarantee access after your subscription expires. Save any custom audio files or SoundSet designs you value before you cancel.

Pricing breakdown and what you actually pay in the philippines

Understanding what you are paying helps you decide whether canceling is the right move and whether you qualify for a refund.

The trial-to-paid conversion is where most billing surprises happen. If you sign up for the free one-month Sci-Fi trial, Syrinscape automatically converts you to a paying annual subscriber on day 31 unless you cancel before that date. This is clearly stated in their Terms of Service, but many users miss the notification or forget the deadline entirely.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when canceling digital subscriptions, and Stopee recommends you know your legal position before contacting Syrinscape support.

What the consumer act says about cancellation

Under the Consumer Act, you have the right to cancel any recurring subscription within a reasonable time after purchase, and the service provider must honor that cancellation without penalty. If Syrinscape continues to bill you after you submit a cancellation request, that constitutes unfair billing practice, and you can escalate the complaint to the Department of Trade and Industry (DTI). Stopee advises keeping detailed records of all cancellation attempts, screenshots of your dashboard, and bank statements showing unauthorized charges.

Refund eligibility under philippine law

You are entitled to a refund if any of the following applies: you cancel within 14 calendar days of subscription activation (for trial conversions); Syrinscape continues billing after you submit a valid cancellation request; or the service fails to deliver the promised content during your paid period. The burden is on Syrinscape to prove they honored your cancellation, not the other way around. Stopee recommends that you document everything in writing and escalate to the DTI Consumer Complaint Center if the company refuses to refund charges after cancellation.

How to cancel syrinscape: step-by-step by platform

Cancellation works differently depending on whether you subscribed via the Syrinscape web dashboard, PayPal, the Apple App Store, or Google Play. Identify your payment method first, then follow the correct cancellation path below.

Cancel through the syrinscape web dashboard

This is the primary cancellation method, though it only stops recurring billing if your payment is linked to a credit card or PayPal stored in the dashboard.

1. Log in to your account at syrinscape.com using your email and password
2. Click on your username or profile icon in the top right corner
3. Select "Account settings" or "Subscriptions" from the dropdown menu
4. Locate your active subscription plan
5. Click the "Cancel subscription" or "Manage billing" button
   • If you see "Manage PayPal payment," click it and verify that you are about to cancel the correct payment authorization
   • Confirm the cancellation when prompted-do not click "Pause" if you want the subscription to end permanently
6. Save or screenshot the confirmation message showing the cancellation date
7. Critical next step: Check your PayPal account separately (see section below) to confirm the recurring payment is also removed there

Warning: Many users report that the web dashboard cancellation does not fully stop PayPal charges. The dashboard may show your subscription as canceled, but PayPal continues to process recurring transactions. You must manually cancel the subscription inside your PayPal account as well.

Cancel a PayPal recurring payment tied to syrinscape

If your billing is connected to PayPal, you must cancel it in two places: first in Syrinscape, then in PayPal itself. Here is how to do it correctly.

1. Go to paypal.com and log in to your account
2. Click "Settings" (gear icon) in the top right
3. Select "Payments" > "Manage automatic payments"
4. Find "Syrinscape Pty Ltd" or "Syrinscape.com" in your active subscriptions list
5. Click on the Syrinscape entry to open the subscription details
6. Click "Cancel" at the bottom of the page
7. Confirm the cancellation and save the confirmation page
   • PayPal will send you an email receipt showing the cancellation date
   • Keep this email as proof for at least 6 months

Pro tip: After canceling in PayPal, wait 24 hours, then log back in and verify that Syrinscape no longer appears in your active subscriptions list. If it still shows, contact PayPal support immediately and ask them to investigate the recurring payment authorization.

Cancel a subscription purchased through apple app store

If you subscribed to Syrinscape via your iPhone or iPad, you must cancel the subscription in the App Store, not in the Syrinscape app itself.

1. On your Apple device, open the "Settings" app
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find "Syrinscape" in your active subscriptions
5. Tap "Syrinscape" to open the subscription details
6. Tap "Cancel subscription" or "Delete subscription" at the bottom
   • If you see "Edit subscription," tap it first, then look for the cancel option
   • Confirm the cancellation when prompted
7. You will see a confirmation message showing your access ends on a specific date
8. Screenshot this confirmation and save it

Warning: Deleting the Syrinscape app from your phone does NOT cancel the subscription. Your Apple Account will continue to charge you until you explicitly cancel inside the Subscriptions settings.

Cancel a subscription purchased through google play

If you subscribed on an Android phone or tablet, follow this process to stop billing.

1. On your Android device, open the "Google Play Store" app
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions" or "Payments and subscriptions"
4. Find and tap "Syrinscape" from your active subscriptions list
5. Tap "Cancel subscription"
6. Follow the prompts and confirm the cancellation
   • Google Play will ask if you want to unsubscribe immediately or at the end of your billing cycle-choose the option that matches your preference
   • If you want an immediate refund, select "Unsubscribe" if offered
7. Save the confirmation message showing the cancellation date

Google Play processes Android cancellations faster than Apple, typically within 24 hours. You should see the cancellation reflected in your Google Play subscriptions list the next day.

Cancel via email to syrinscape support

If the above methods do not work, or if you encounter an error message, contact Syrinscape support directly. This creates a paper trail for your cancellation request.

1. Send an email to support@syrinscape.com with the subject line: "Cancellation request for [your email address]"
2. Include the following details in the body:
   • Your full name as it appears on the account
   • Your account email address
   • Your current subscription plan (e.g., "Fantasy annual")
   • Your next billing date (from your dashboard)
   • The date you want the cancellation to take effect
   • Your payment method (PayPal, App Store, Google Play, or credit card)
   • A brief reason for cancellation (optional but helpful for understanding user needs)
3. Send the email and save a copy for your records
4. Expect a response within 3-5 business days
5. If you do not receive confirmation, send a follow-up email referencing your original request

Syrinscape does not advertise a phone number or live chat, so email is your only direct contact method. This is actually an advantage for you because email creates a written record that Stopee recommends you keep indefinitely.

After you cancel: what to expect and what to check

Cancellation does not happen instantly, and many users are confused about what happens next. Understanding the timeline helps you avoid panic and spot unauthorized charges early.

Timeline after you submit a cancellation request

Your subscription cancellation follows a specific timeline that depends on your payment method and billing cycle.

What to monitor on your bank and payment accounts

The most common complaint about Syrinscape cancellation is that charges continue to appear after users believe they have stopped the subscription. Protect yourself by actively monitoring your accounts for 60 days after cancellation.

• Check your credit card or bank statement 3 days before your next billing date to confirm no pending charge
• Log into your PayPal, Apple, or Google account every week and verify Syrinscape is not listed under active subscriptions
• If a charge appears after cancellation, take a screenshot and contact the payment processor immediately (not Syrinscape)
• Report the unauthorized charge as a dispute if the payment processor refuses to reverse it

Pro tip: Set a calendar reminder for 3 days before your original renewal date. Check your bank account statement on that date. If any Syrinscape charge appears, you have grounds for a chargeback and can file a complaint with the DTI.

Accessing your data and SoundSets after cancellation

Syrinscape does not clearly explain what happens to custom content you created during your subscription. Before your access expires, take these precautions.

• If you created custom SoundSets, export them or save the design details in a document outside of Syrinscape
• Record any audio files you uploaded to the platform using a screen capture or audio recording tool
• Email support@syrinscape.com and ask explicitly: "After my subscription ends, will I retain any access to my custom SoundSets or uploaded content?" Save the response
• Do this before your cancellation takes effect, not after

Refund policy and how to claim a refund

Syrinscape does not offer automatic refunds for cancellation, but you may qualify for one under specific circumstances, especially under Philippine consumer law.

When you can get a refund

You have a legitimate claim for a refund in these situations: you cancel within 14 days of trial-to-paid conversion (supported by the Consumer Act); Syrinscape continues to bill after you submit a cancellation request; the service is unavailable or does not deliver promised content during your paid period; or you can prove you did not authorize the subscription at all (fraud case).

Stopee emphasizes that the Consumer Act of the Philippines places the burden on Syrinscape to prove they honored your cancellation, not on you to prove you canceled. This is your legal advantage.

How to request a refund

1. Gather evidence: screenshots of cancellation requests, confirmation emails, bank statements showing the charge, and your account dashboard status at the time of cancellation
2. Send a formal refund request to support@syrinscape.com with the subject: "Refund request for unauthorized charges on [your account email]"
3. State the reason clearly: "I canceled my subscription on [date], but I was charged on [date]. I request a full refund of ₱[amount]."
4. Include all evidence as attachments or links
5. Give Syrinscape 14 days to respond and process the refund
6. If they refuse, escalate to your payment processor (PayPal, Apple, Google) and file a dispute or chargeback
7. If the payment processor also refuses, file a formal complaint with the DTI Consumer Complaint Center

Warning: Do not accept excuses like "The system is slow" or "We will credit you next month." A refund must be processed within 14 days. If Syrinscape does not comply, you have the right to escalate to the DTI, which has legal authority to order the company to refund your money.

Common cancellation mistakes and how to avoid them

Cancellation confusion is deeply frustrating, and Stopee has seen users make the same preventable mistakes again and again. Here is how to stay ahead of these traps.

Mistake 1: canceling in the wrong place

Many users cancel the Syrinscape app from their phone or delete the app entirely, believing this stops the subscription. It does not. The subscription continues in the background, and your payment account is still charged. You must cancel inside the app's payment settings (App Store or Google Play) or in the Syrinscape web dashboard, never just by deleting the app.

Mistake 2: forgetting to cancel the PayPal recurring payment

If you enrolled via PayPal, canceling your Syrinscape subscription in the dashboard is only half the job. PayPal still has an active recurring payment authorization tied to Syrinscape Pty Ltd. You must log into PayPal separately and manually delete that recurring payment. Many users skip this step and are shocked when PayPal charges them the following month.

Mistake 3: assuming the dashboard confirmation means you are done

When you cancel in the Syrinscape dashboard, you see a message that says something like "Your subscription will end on [date]." Users interpret this as "I am now canceled," but it actually means "You are still a paying member until that date, and we are not renewing after that." You remain charged until the renewal date. Monitor your payment account for attempted charges on that date.

Mistake 4: not saving proof of your cancellation request

If Syrinscape charges you again after cancellation and you have no screenshots or confirmation emails to prove you canceled, the burden falls on you to prove it in a dispute. Always screenshot your cancellation confirmation, save any emails from Syrinscape or your payment processor, and keep them for at least 6 months. Stopee strongly recommends creating a folder on your phone or computer labeled "Syrinscape cancellation" and storing all evidence there.

Mistake 5: waiting to contact support if a charge appears

If you see a charge on your statement after you canceled, contact your payment processor immediately, not Syrinscape. PayPal, Apple, and Google Play can reverse charges much faster than Syrinscape support can. Once your payment processor initiates a dispute on your behalf, Syrinscape is legally required to respond and justify the charge. This shifts the power dynamic in your favor.

Pre-cancellation checklist

Before you submit a cancellation request, use this checklist to ensure you have everything you need and you are not missing anything important.

• I have logged into my Syrinscape account and confirmed my current plan name and next billing date
• I know which payment method is active (PayPal, credit card, App Store, or Google Play)
• I have taken a screenshot of my account dashboard showing the current subscription status
• I have saved or downloaded any custom SoundSets or audio content I created or uploaded
• I have checked the Syrinscape Terms of Service for any cancellation deadlines or conditions
• I have identified the correct cancellation method for my payment source (web dashboard, PayPal, App Store, or Google Play)
• I have written down the email address and phone number (if available) for support@syrinscape.com
• I have created a file or folder on my computer or phone to store all cancellation confirmations and proof
• I understand that I will retain access to Syrinscape until my next billing date, not immediately
• I know the Consumer Act of the Philippines (Republic Act No. 7394) protects my right to cancel within 14 days

Comparison: syrinscape vs. other tabletop audio platforms

Before you finalize your cancellation, consider whether a different platform might better suit your needs. Stopee wants you to make an informed decision about whether canceling is truly the best option for your gaming group.

If you are canceling Syrinscape because of cost, consider that free or low-cost alternatives like Tabletopaudio.com, Ambient Mixer, or YouTube offer comparable features without a subscription. If you are canceling because the interface is confusing or customer support is unresponsive, this is worth noting in any DTI complaint you file-many Filipino consumers struggle with the same issues, and the DTI uses complaint patterns to hold companies accountable.

How to file a complaint if syrinscape refuses to cancel or refund

If you follow the cancellation steps above and Syrinscape either ignores your cancellation request or continues to charge you, escalate the complaint to the Department of Trade and Industry.

Filing with the DTI consumer complaint center

1. Visit the DTI website at dti.gov.ph or visit your local DTI office
2. File a formal complaint describing: your cancellation attempt, the date you canceled, the charges that continued, and the amount in PHP
3. Attach all evidence: cancellation screenshots, email confirmations, bank statements, and any correspondence with Syrinscape support
4. The DTI will investigate and typically issue a resolution within 30 days
5. If Syrinscape fails to comply with the DTI's ruling, the agency can impose fines and legal penalties

Pro tip: The DTI has authority over any company, including foreign-based ones like Syrinscape, if they accept payment from Philippine customers. A DTI complaint carries legal weight and often prompts a quick resolution, especially if multiple customers have filed the same complaint.

Contact information for syrinscape pty ltd

Syrinscape does not publish a phone number or physical office address in the Philippines, but you can reach them via their primary email channel and their Australian registered address if you need to escalate a complaint.

When you email support@syrinscape.com, always include the word "cancellation" in the subject line and reference your account email. Response times are typically 3-5 business days, but there is no guaranteed service level agreement. If you do not receive a response after 7 days, escalate to your payment processor's dispute system.

Final thoughts: take control of your subscription

Canceling Syrinscape is a multi-step process that requires you to act in more than one place, but it is entirely within your control. The key is knowing which platform you subscribed through, monitoring your payment account for unauthorized charges, and having written proof of your cancellation request. The Consumer Act of the Philippines backs you up if Syrinscape tries to continue billing after you cancel, and the DTI has the legal authority to force a refund if the company refuses to honor your request.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover refunds by following clear, documented cancellation steps. The same principles apply to Syrinscape: document everything, cancel in all the right places, monitor your accounts, and escalate quickly if charges continue. You have the law on your side, and you deserve a service that respects your decision to leave. Visit Stopee.com for detailed guides on canceling other subscriptions and asserting your consumer rights in the Philippines.