Manage Zepeto

How to cancel zepeto and stop those ₱199 monthly charges

What zepeto is and why you might want to leave

Zepeto is a social avatar app operated by NAVER Z (a South Korean company) that lets you create a 3D character, dress it up, and interact with other users in virtual spaces. The app is free to download, but once you tap into a Premium plan, you're locked into a monthly renewal at ₱199.00 that charges through your App Store or Google Play account.

The real problem: most Filipino users don't realize they've activated a recurring subscription until a charge appears on their card statement weeks later. At Stopee, we've helped thousands of consumers like you cancel unwanted subscriptions and reclaim control of their billing. This guide walks you through every step to cancel Zepeto safely and avoid the common traps that keep people paying.

The freemium model and what you're actually paying for

Zepeto's paid tiers are straightforward on paper but confusing in practice. The three Premium options all cost ₱199.00 monthly and differ only in the number of ZEMs (virtual currency) and access to creator tools:

Once Zepeto raised prices on May 1, 2023, and discontinued Premium-only items on May 1, 2025, the value proposition shifted. Many users realized they were paying ₱199 monthly for cosmetics and currency they didn't need. If you're in that camp, cancelling within the next 24 hours before your renewal date is essential.

How billing works in the philippines

Zepeto charges through your App Store or Google Play account, not directly. This means your billing channel matters: if you subscribed on iPhone, you cancel on iPhone; if you subscribed on Android, you cancel on Android. GCash, Maya, debit cards, and credit cards linked to these stores all funnel the charge through the same payment processor, so the cancellation path is the same regardless.

Warning: Deleting the Zepeto app does not cancel your subscription. Hundreds of Filipino users delete the app thinking the charges will stop, then see another ₱199.00 debit three weeks later. Stopee has documented this mistake repeatedly in customer escalations - cancelling the subscription is a completely separate action from uninstalling the app.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when a company charges your card without your explicit consent or continues billing after you've asked them to stop. Zepeto's terms state that you must cancel at least 24 hours before your billing date to avoid the next charge - that deadline is binding.

If Zepeto continues charging after you've submitted a cancellation request, you have the right to file a complaint with the Department of Trade and Industry (DTI) or pursue a chargeback with your bank. Stopee recommends saving every screenshot and email confirmation you receive during cancellation so you have proof if the company disputes your claim.

Most importantly: you do not need Zepeto's permission to cancel. You have the unilateral right to end a recurring subscription at any time. The 24-hour notice rule exists to give them time to process your request before the next charge, but it does not require you to wait until a specific date or pay an exit fee.

How to cancel zepeto on iPhone or iPad

If you subscribed through the Apple App Store, this is your cancellation path - and it's the most straightforward method available.

1. Open Settings on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the top of Settings.
   • You'll see your Apple ID email and profile picture.
3. Select Subscriptions.
   • This shows every active recurring charge linked to your Apple ID.
4. Find and tap ZEPETO in the subscriptions list.
   • You'll see your current plan, the renewal date, and the ₱199.00 charge amount.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask if you want to keep your Premium access until the end of the current billing period (you will).
6. Confirm the cancellation when prompted.
   • Take a screenshot immediately showing "Subscription Cancelled" and the end date.

Pro tip: Apple gives you a grace period. Your Premium access continues until the end of your paid billing cycle, so you're not losing anything by cancelling today. After that date, your subscription ends and no further charges occur.

How to cancel zepeto on android via google play

Android users follow a similar but slightly different path through the Google Play Store app or web browser.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Payments and subscriptions.
   • This opens your subscription management hub.
3. Tap Subscriptions.
   • You'll see a full list of all active recurring charges.
4. Find and tap ZEPETO.
   • The screen shows your plan tier, the next billing date, and the ₱199.00 amount.
5. Tap Cancel subscription.
   • Google will prompt you to select a cancellation reason (optional but helpful for their feedback).
6. Confirm and take a screenshot showing the cancellation confirmation.
   • Google typically shows "Subscription cancelled" with an end date.

Warning: If you use the Zepeto app on multiple devices (both iPhone and Android), check both App Store and Google Play subscriptions. Some users accidentally subscribe twice and only cancel one, then wonder why charges keep coming. Stopee recommends checking all your payment channels before you consider the cancellation complete.

What happens after you cancel zepeto

Cancelling your subscription does not delete your account or erase your avatar. You keep your Zepeto profile, your virtual items, and your account history for as long as the account exists. You simply lose Premium perks like the monthly ZEM allowance and the profile badge.

Here's what changes: you no longer receive the monthly ZEM drops, your account badge disappears, and you lose priority review status if you're a creator. Your avatar and social connections stay intact. If you ever want to resubscribe later, you can do so at any time with no penalty.

Check your App Store or Google Play receipt within 48 hours of cancellation to confirm the charge has stopped. Most users see the confirmation within minutes, but it can take up to two business days for the system to fully process. If you see another ₱199.00 charge after the end date shown in your cancellation screenshot, contact Zepeto support immediately with your receipt.

Refund rights and what to do if you were charged unfairly

Philippine consumer law entitles you to a refund if Zepeto charged you without consent or continued charging after you cancelled. The timeframe depends on your payment method: credit card chargebacks typically succeed within 60 days, while debit card reversals take 30 to 90 days.

To request a refund through official channels, contact Zepeto support at support@zeptonow.com with the subject line "Refund request - unauthorized charge" and include your account email, the date of the charge, and your cancellation screenshot. Many companies respond within 5 to 7 business days with a refund decision.

If Zepeto denies your refund or ignores your request, file a chargeback or dispute with your bank or card issuer. Stopee has helped thousands of Filipino consumers win chargebacks against gaming apps that refused refunds, and you have strong legal standing under the Consumer Act. Your bank will side with you if you provide proof that you cancelled before the charge date.

For escalation, contact the Department of Trade and Industry (DTI) at www.dti.gov.ph or file a complaint with your regional DTI office. The DTI has authority to investigate unfair billing practices and order refunds on your behalf.

Common mistakes that cost you money

It's frustrating to cancel correctly and still see a charge appear weeks later - but most of these situations trace back to one of five preventable errors.

Mistake 1: Cancelling the app instead of the subscription. Uninstalling Zepeto from your phone does nothing to stop the recurring charge. The subscription lives in App Store or Google Play, not on the app itself. Always cancel through your payment channel, not through app deletion.

Mistake 2: Missing the 24-hour cutoff before renewal. Zepeto's terms require 24 hours' notice before your billing date. If your renewal date is tomorrow and you cancel today, the charge may still go through because you didn't meet the deadline. Check your next billing date before you cancel, and if it's within 24 hours, expect the charge and request a refund instead.

Mistake 3: Subscribing on iPhone but checking Google Play for the cancellation. Your subscription lives wherever you bought it. If you subscribed on App Store, Google Play shows nothing, and vice versa. Always cancel on the same platform where you subscribed.

Mistake 4: Not saving your cancellation proof.** Screenshots expire in your memory but live forever in a chat or email. The moment you see "Subscription cancelled," take a screenshot and send it to yourself via email or save it to cloud storage. You'll need this if you have to dispute a charge later.