Manage Healthy Back Institute

How to cancel healthy back institute and stop recurring charges in the philippines

What healthy back institute is and why you might want to leave

Healthy Back Institute is a US-based wellness brand selling back pain relief products, educational content, and recurring shipments. Most users in the Philippines sign up for the Heal-n-Soothe auto-ship plan, which charges your card monthly and delivers physical products to your door. The service operates through two web domains: the main site at healthybackinstitute.com and the account portal at myaccount.losethebackpain.com, both managed by SW Management Group, LLC from Austin, Texas.

Here is what makes cancellation tricky: the published terms lack a clear step-by-step cancellation process, do not clearly outline auto-renewal terms, and offer no dedicated support in the Philippines. If you are being charged repeatedly and cannot find a cancel button, you are not alone. At Stopee, we have helped thousands of consumers navigate exactly this situation.

What you are typically charged for

The main recurring product is Heal-n-Soothe, billed at PHP 3,304 to PHP 3,864 per month (approximately USD 59 to USD 69). This is a physical product subscription, not a digital membership. That means canceling stops both the charges and future shipments. If you have already received products you do not want, you may be entitled to a refund under the Consumer Act of the Philippines, which we cover later in this guide.

Because this is a recurring shipment, your cancellation proof matters enormously. Before you cancel anything, save screenshots of your billing history, order numbers, and the next scheduled charge date. Stopee recommends treating these documents like your refund safety net.

How healthy back institute operates in the philippines

The company supports customers Monday to Saturday, 8:00 AM to 6:00 PM Central Standard Time (CST). For you in the Philippines, that means calling or emailing during late evening or early morning hours. There is no local phone number, no support in Filipino, and no local payment methods like GCash or Maya integrated into the checkout. All billing runs through international card processors, which can create currency conversion delays and disputes if charges appear incorrect.

Stopee advises keeping meticulous records because time zone gaps can slow your cancellation confirmation by days. A simple email might take 24 to 48 hours to be seen and another 48 hours to process, especially on weekends.

Pricing structure and what you should expect to pay

Understanding what you are paying for helps you know what to cancel and what refunds to request.

Most Philippines users hold the auto-ship plan. If you signed up for a free trial or discounted first shipment, your charges usually begin on day 15 or 30 after your first order, depending on the promotion. Keep your original welcome email to confirm this date.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with recurring charges and unwanted shipments. Understanding your rights is your strongest tool when Healthy Back Institute refuses to cancel.

What the consumer act says about auto-renewal and cancellation

Under Republic Act No. 7394, you have the right to cancel any recurring service contract without penalty, provided you follow the seller's stated cancellation procedure or notify them in writing within a reasonable timeframe. If Healthy Back Institute does not provide a clear cancellation method on its website or in your account, the burden falls on them to prove you received proper notice of auto-renewal terms.

Additionally, if you received a shipment you did not authorize or did not want, you can demand a full refund without returning the product. The company must also stop charging your card within 30 days of your written cancellation request. If they fail to do so, you can file a complaint with the National Bureau of Consumer Protection (NBCP) under the Department of Trade and Industry (DTI).

Your right to a refund

If Healthy Back Institute continues to charge your card after you have cancelled, you have a statutory right to demand a refund. The Consumer Act requires the company to reverse unauthorized charges within 30 days of your complaint. You also have the right to dispute the charge with your credit card company or bank, which can freeze the merchant's ability to charge you while the dispute is investigated.

At Stopee, we advise filing a chargeback as a last resort only after you have exhausted direct contact and written cancellation requests. Chargebacks protect you but can permanently block the merchant from charging you again.

Methods to cancel healthy back institute

You have three main ways to cancel: through your account portal, by email, or by phone. Each has different success rates and timelines.

Method 1: cancel through the account portal (fastest)

This is your first choice because it creates immediate, datable proof of cancellation.

1. Log in to myaccount.losethebackpain.com using your email and password.
2. Look for a "Manage Subscriptions," "My Orders," or "Billing" tab in the main menu.
3. Find the active Heal-n-Soothe plan and click "Cancel subscription" or "Pause subscription."
   • Do not just delete your payment method or change your address. That is not a cancellation; it often leads to failed charges and collection notices.
   • If you see only "Pause" and not "Cancel," click Pause and contact support via email to request permanent cancellation.
4. Read any final cancellation message carefully. It may tell you the exact cancellation date or ask for a reason.
5. Screenshot the confirmation page, the URL bar, and the date. This is your proof.
6. Wait 24 hours and log back in to verify the subscription no longer appears as active.
7. Check your email for a cancellation confirmation. If you don't receive one within 24 hours, move to Method 2.

Pro tip: The account portal sometimes hides the cancel button behind a secondary menu. If you cannot find it on the main page, look for "Settings," "Preferences," or "Account" links at the bottom of the page.

Method 2: cancel by email (most documented)

Email creates a paper trail. Use this method if the portal does not work or you want written proof before the next billing date.

1. Compose a new email to support@healthybackinstitute.com or contact@healthybackinstitute.com.
2. Write a clear, simple subject line: "Subscription cancellation request for [Your full name] - Account [last 4 digits of card]."
3. Include in the body:
   • Your full name and account email address
   • The last 4 digits of the card on file
   • Your order or account number (if available)
   • The date you want the cancellation to take effect (ideally, today or tomorrow)
   • A simple statement: "I request immediate cancellation of my Heal-n-Soothe auto-ship subscription, effective immediately. Please confirm cancellation in writing and confirm that no future charges will be made to my card."
4. Do not include angry language or threats. Keep it professional and factual.
5. Send the email and take a screenshot of your sent folder, including the timestamp.
6. Expect a reply within 48 hours during business days (Monday to Saturday, 8 AM-6 PM CST). If you don't hear back in 72 hours, send a follow-up.
7. Save every reply, including the company's confirmation email.

Warning: Many users report that Healthy Back Institute takes 5 to 10 business days to process email cancellations. Start your email at least 10 days before your next expected charge to avoid being billed again.

Method 3: cancel by phone (fastest confirmation)

Calling gives you real-time confirmation and a human record of your request. Have your account details ready.

1. Gather your account email, the last 4 digits of your card, and any order numbers you saved.
2. Call Healthy Back Institute customer support. The main number is typically listed on healthybackinstitute.com or myaccount.losethebackpain.com under "Contact Us."
3. Note the date, time, and name of the support representative you speak with.
4. State clearly: "I want to cancel my Heal-n-Soothe auto-ship subscription immediately. Can you confirm this is processed and will stop all future charges?"
5. Ask for a cancellation reference number and an estimated date when the cancellation takes effect.
6. Request that the company send you a written cancellation confirmation email within 24 hours.
7. After the call, send a follow-up email summarizing the conversation: "This confirms our phone call on [date] at [time] with [rep name], during which you agreed to cancel my subscription. Reference number: [number]. Please confirm in writing."

Pro tip: Call during the first hour of business (8 AM CST = 9 PM Philippine time) when wait times are shorter and the system is less likely to be overloaded.

Timeline: what happens after you cancel

Cancellation does not always mean charges stop immediately. Here is what to expect.

Days 1 to 3: confirmation

You should see a cancellation confirmation in your account or receive an email. If you used the portal, the subscription should disappear from your account dashboard. If you used email or phone, you should receive written confirmation.

Days 4 to 10: billing cycle review

If your next billing date is within this window, watch your card or bank account like a hawk. Some users report a final "pending" charge appears even after cancellation is confirmed. This is often a recurring billing processor glitch. Do not panic yet; most pending charges drop within 48 hours of cancellation.

Warning: If a charge posts to your card after you have cancelled, this is a breach of the Consumer Act. Document the date, amount, and your cancellation confirmation. This becomes evidence for a dispute or DTI complaint.

Days 11 onwards: verification

Log back into your account and verify the subscription is gone. Check your credit card or bank statement for any new charges. If the subscription reappears or a charge posts, contact support immediately with your cancellation proof and ask for a reversal.

Requesting a refund after cancellation

Cancellation stops future charges, but refunds for past shipments or unauthorized charges require a separate request.

Eligible refund scenarios

You may qualify for a refund if you cancelled within a trial period, received an unwanted shipment, or were charged after submitting a valid cancellation request. Under the Consumer Act, unsolicited or unauthorized charges can be refunded in full.

How to request a refund

1. Gather proof: your cancellation confirmation, billing statements showing the disputed charge, and any emails from the company.
2. Email support with the subject "Refund request for unauthorised charge - [Your name] - [Last 4 digits of card]."
3. State clearly what you are requesting a refund for (e.g., "Charge of PHP 3,304 on [date] after I cancelled on [date]").
4. Include copies of your cancellation proof and the disputed charge.
5. Request the refund within 30 days of the disputed charge. This deadline is important under Philippine consumer protection law.
6. Expect 5 to 10 business days for a response. If the company refuses or ignores your request, escalate to your bank or file a chargeback.

At Stopee, we recommend requesting refunds in writing even if you have called, because written requests trigger formal refund procedures and create legally binding records.

Common mistakes that prevent cancellation

Many users cancel incorrectly and then get charged again, which is frustrating and avoidable with the right approach. Here are the traps to avoid.

Mistake 1: deleting your payment method instead of cancelling

This is the most common error. Removing your card does not cancel the subscription. The company will simply mark your account as unpaid and may send collection notices or re-charge you when you update your card details later. Always use the official cancel button or send a written cancellation request.

Mistake 2: not confirming cancellation in writing

If you call or chat with support, always send a follow-up email summarizing what was agreed. Phone conversations leave no paper trail, and support representatives may forget or misrecord your request. Stopee advises treating written confirmation as non-negotiable.

Mistake 3: cancelling too close to the billing date

If you cancel on the day your subscription renews, the charge may already be processing. Start your cancellation at least 5 to 10 days before your next billing date. This gives the system time to update and gives you time to follow up if something goes wrong.

Mistake 4: not saving screenshots or order details

If you later dispute a charge, your proof is your word against the company's. Screenshots of your account, billing emails, and cancellation confirmations are evidence. Without them, your bank or the DTI has little to investigate.

Mistake 5: ignoring a charge after cancellation

If a charge appears after you have cancelled, contact the company immediately. The longer you wait, the harder it becomes to reverse. File a dispute with your bank within 60 days of the unauthorized charge.

What to do after your cancellation is complete

Once your subscription is confirmed as cancelled, your job is not over. You need to protect yourself from hidden re-billing and ensure your account stays closed.

Verify your account status monthly

Log into myaccount.losethebackpain.com once a month for the next three months and confirm your subscription does not reappear. Some recurring billing systems re-activate subscriptions without notice, especially if your card is updated.

Monitor your card statements

Check your credit card or bank statement weekly for any charges from Healthy Back Institute, SW Management Group, or LoseTheBackPain. If an unexpected charge appears, report it to your bank within 60 days and provide your cancellation confirmation.

Request account deletion if available

If the company offers account deletion, request it. This prevents your account from being reactivated accidentally. Email support and ask: "Can you permanently delete my account and all associated data?" Ask for written confirmation that your account has been deleted.

Consider changing your payment method

If you are concerned about hidden re-billing, ask your bank or credit card company to block Healthy Back Institute from making any future charges. Many banks allow you to block specific merchants permanently.

Escalation: what to do if healthy back institute refuses to cancel

If the company ignores your cancellation request, continues to charge you after you have cancelled, or refuses to process your refund, you have formal channels to escalate.

File a chargeback with your bank

Contact your bank or credit card company and dispute the charge as "unauthorized recurring charge" or "merchant did not honour cancellation." Provide your cancellation confirmation email. Your bank has up to 120 days to investigate and will typically reverse the charge within 5 to 10 business days.

File a complaint with the DTI national bureau of consumer protection

If the company refuses to refund a charge or continues billing after cancellation, file a formal complaint with the NBCP (dti.gov.ph). The NBCP investigates unauthorized charges and can compel merchants to refund you. You will need:

• Your cancellation confirmation email or proof
• Your billing statements showing the disputed charges
• Copies of emails you sent to the company requesting cancellation or refund
• Your contact details and the date you filed the complaint

The NBCP typically investigates within 30 days and issues a resolution. If Healthy Back Institute does not comply, the NBCP can impose fines or refer the case to the National Prosecution Service.

Dispute the charge as fraudulent

If the company charged you after you cancelled, you can report it to your bank as fraud. Frame it simply: "I cancelled this subscription in writing on [date], and the company charged me anyway on [date]. This is an unauthorized charge." Your bank can block the merchant from future transactions.

Comparison: healthy back institute vs. local alternatives in the philippines

If you need back pain relief or wellness services after cancelling, you have local options that offer better support and easier cancellation.

Local providers give you in-person support, Filipino-speaking staff, and no hidden recurring charges. You pay for services as you use them, with no auto-renewal surprises.

How to cancel healthy back institute: step-by-step checklist

Use this checklist to make sure you complete every step and leave no gaps in your cancellation proof.

Before you cancel

• Log into myaccount.losethebackpain.com and take screenshots of your current plan, billing history, and next billing date.
• Write down the last 4 digits of your card on file.
• Save any order numbers or invoice emails.
• Note today's date and the target cancellation date (at least 5 to 10 days before the next billing date).
• Read the terms of service at healthybackinstitute.com/terms-of-service for any specific cancellation instructions.

During cancellation

• Try Method 1 (portal) first. If successful, screenshot the confirmation page and wait 24 hours to verify.
• If the portal does not work, send a cancellation email to support@healthybackinstitute.com with all your account details.
• If email is ignored, call the company's support line and note the representative's name, date, and time.
• Save every email, screenshot, and call log as a PDF file on your computer.
• Send a follow-up email within 24 hours summarizing any phone call or chat conversation.

After cancellation

• Wait for a cancellation confirmation email. If you don't receive one within 48 hours, follow up.
• Check your account dashboard within 3 days to verify the subscription is no longer listed as active.
• Monitor your card statement daily during the 10 days following cancellation.
• If a charge appears after cancellation, dispute it with your bank immediately.
• Check your account once per month for the next 3 months to ensure the subscription has not reactivated.

Contact information for healthy back institute cancellation

Use these addresses and details when sending cancellation notices or requesting refunds.

Mailing address for formal cancellation notices

SW Management Group, LLC DBA Healthy Back Institute
Austin, TX
USA

This is the official registered address for formal written cancellation and refund requests. Send registered mail or a courier with signature confirmation to create proof of delivery.

Mailing address for returns and refund requests

SW Management Group, LLC DBA Healthy Back Institute
Las Vegas, NV
USA

Use this address if you are returning physical products as part of a refund request.

Email support

support@healthybackinstitute.com or contact@healthybackinstitute.com

Account portal

myaccount.losethebackpain.com (use this to check subscription status and attempt cancellation)

Main website

healthybackinstitute.com (review terms of service and check for updated contact information)

Stopee advises: Always send cancellation notices to the Austin, TX address via registered mail if you have not received written confirmation of cancellation within 10 business days. This creates legal proof that the company received your cancellation request.

Final thoughts: empowerment through clarity

Cancelling Healthy Back Institute should be straightforward, but the lack of clear terms and support options in the Philippines makes it harder than it should be. You now have every tool and step needed to cancel confidently, avoid common traps, and protect yourself from unwanted charges.

The key is acting early, keeping records, and following up in writing. Stopee has helped thousands of consumers navigate recurring billing services like this one, and every successful cancellation follows the same pattern: clear communication, written proof, and persistence.

If the company resists your cancellation request, remember that your consumer rights under the Consumer Act of the Philippines are on your side. The DTI National Bureau of Consumer Protection exists exactly to handle cases like yours, and a formal complaint forces the company to take action.

You deserve a service that respects your right to cancel. Stopee is here to guide you through every step.