Manage Jane

How to cancel jane without losing your data or getting billed twice

What jane is and why you might need to cancel

Jane is a subscription-based practice management and telehealth platform built for health practitioners and clinics across North America and beyond. If you signed up for Jane, you did not buy entertainment software-you invested in business tools for appointment scheduling, client management, billing automation, and virtual consultations. This matters because cancelling a business subscription involves different steps and timelines than dropping a streaming service.

You may have started a free trial, tested the platform for your practice, or realised the monthly cost no longer fits your workflow. Whatever your reason, Stopee is here to walk you through cancellation without surprises, hidden charges, or data loss. Understanding your cancellation options now prevents frustration and billing disputes later.

Who uses jane and what they pay for

Jane serves practitioners-therapists, coaches, wellness professionals, and clinic owners-who need reliable scheduling and billing. The platform offers three main paid tiers billed monthly: Balance at ₱3,051 per month, Practice at ₱4,464 per month, and Thrive at ₱5,594 per month, all with 1:1 telehealth included. Many users also activate add-ons like the Insurance Billing Add-on (₱1,130 monthly) or AI Scribe Add-on (₱848 monthly per practitioner), which stack on top of your base plan.

The practical takeaway: before you cancel, check your account for add-ons you may have forgotten about. Your next bill might include extras beyond the core plan, which is why Stopee recommends reviewing your billing page now, before you press cancel.

How jane billing works for philippines-based users

Jane's official headquarters is in North Vancouver, British Columbia, Canada, and support operates Monday to Friday, 9 AM to 5 PM EST. For users in the Philippines, this means support contact often requires email during Philippine business hours or phone calls very early or very late in your day. The published subscription prices display in US dollars with PHP conversions for reference-Jane does not currently offer native PHP billing in the Philippines, so your credit card or payment method will process charges in USD.

Email at support@jane.com is your most reliable contact method if you are in the Philippines and want a paper trail for your cancellation request. Phone contact at +1 (801) 382-8585 works if you need to speak with someone, but time zone differences mean scheduling a call takes patience.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription, even for business software. This law covers unfair business practices, misrepresentation, and the right to cancel contracts within a cooling-off period, among other protections.

What the consumer act says about cancellation

Under the Consumer Act of the Philippines, you have the right to accurate billing information, transparent cancellation procedures, and protection against automatic renewal without clear consent. If Jane charges you after you request cancellation, or if the company refuses to cancel despite your documented request, you can escalate to the Department of Trade and Industry (DTI), which enforces consumer protection in the Philippines.

This protection strengthens your position when you cancel. Write down the date and time you submit your cancellation request, save the confirmation email, and keep screenshots of your account settings. If a charge appears after your cancellation date, you have documented proof to dispute it-this is why Stopee emphasizes a paper trail from the start.

What to do if jane refuses to cancel or keeps billing you

If you submit a cancellation request and Jane continues to charge you, or if support refuses to cancel, the Consumer Act of the Philippines gives you a clear escalation path. Contact the Department of Trade and Industry (DTI) and file a complaint. The DTI will investigate and can compel the company to refund unauthorised charges and process your cancellation.

Most companies resolve cancellation disputes quickly once they receive DTI notice, so do not hesitate to escalate if Jane's support delays or refuses. Keep copies of all emails, support tickets, and billing statements as evidence. This legal backing means you are never stuck paying for a service you cancelled.

Cancellation methods: which one applies to you

Your cancellation method depends on where and how you purchased your Jane subscription. The platform offers multiple payment paths, and each has its own cancellation step.

How to identify your payment source

Before you cancel, determine whether you bought Jane directly from the website, through the Apple App Store, or through Google Play. This single answer determines your entire cancellation process. Log into your Jane account and check the billing page-it should show your payment method and subscription source. Alternatively, check your email for the original purchase receipt or your credit card statement to confirm the merchant name.

Why this matters: if you bought through the App Store, you must cancel through Apple, not Jane. If you subscribed via Google Play, you must cancel through Google. Cancelling in the wrong place leaves your subscription active and your money at risk. Stopee has seen countless users make this mistake, so take 30 seconds now to confirm your source.

Cancellation through jane's website and account

If you subscribed directly through jane.com using your credit card, you cancel directly through your Jane account. This is the most straightforward method and leaves you in complete control of the cancellation confirmation.

1. Log into your Jane account at jane.com.
2. Navigate to your account settings or profile menu (usually in the top right corner).
3. Look for "Billing," "Subscription," "Plans," or "Account Management" options.
4. Select "View Subscription" or "Manage Subscription."
   • Your current plan name and next renewal date should display on this screen.
   • Take a screenshot of this page before you proceed-this is your proof of what you subscribed to.
5. Click "Cancel Subscription" or "End Membership."
6. Follow any confirmation prompts. Do not skip these prompts; read them fully and confirm your cancellation when asked.
   • Jane may ask if you want to pause instead of cancel, or offer a discount to keep you. Decide in advance whether you want to stay-do not let a discount button sway you if you are certain you want out.
7. Look for a final confirmation message on your screen.
8. Check your email for a cancellation confirmation from Jane within 10 minutes.
   • Warning: If you do not receive an email confirmation within 30 minutes, contact support@jane.com with your cancellation request in writing.

Cancellation through the apple app store

If you downloaded Jane from the App Store and subscribed through Apple, you must cancel through your Apple account, not through Jane itself. Apple controls the billing and cancellation for App Store subscriptions, so Jane's account settings cannot cancel it.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top right corner.
3. Select "Subscriptions."
4. Tap "Jane" from the list of active subscriptions.
   • You will see your renewal date and plan name here.
   • Screenshot this screen as proof before you proceed.
5. Tap "Cancel Subscription" or "Edit" and then "Cancel."
6. Confirm your cancellation when Apple asks.
7. Check your Apple email for a cancellation confirmation from Apple within 5 minutes.

Cancellation through google play

If you downloaded Jane from Google Play and subscribed through Google, you cancel through your Google Play account, not Jane's website. Google Play handles all billing for Android subscriptions.

1. Open Google Play on your Android device or visit play.google.com in your web browser.
2. Tap or click your profile icon (top right).
3. Select "Subscriptions" or "Manage Subscriptions."
4. Tap "Jane" from your active subscriptions.
   • Note your next billing date and plan name; screenshot this page.
5. Tap "Cancel Subscription."
6. Follow Google's confirmation prompts and confirm cancellation.
7. Google will send you a cancellation confirmation email shortly after.

Pricing and plan comparison for jane

Knowing what you are currently paying helps you understand your billing and anticipate your final charge after cancellation.

Pro tip: Add-ons increase your monthly bill. Check your billing page for Insurance Billing Add-on (₱1,130) or AI Scribe Add-on (₱848) per practitioner. You may have activated these during your trial and forgotten about them-Stopee recommends reviewing your billing page line by line before cancelling to avoid surprises.

Important actions before you cancel

Cancelling a business subscription is not like pausing a streaming service. You use Jane to store client data, schedules, and billing records. Take care of your information now, because Jane's cancellation terms do not clearly state how long your data remains accessible after your plan ends.

Export and back up your data

Before you press the final cancel button, export any data you need to keep. Depending on what you used Jane for, this might include client contact information, appointment history, telehealth session notes, or billing records.

• Go to your Jane account settings and look for "Export," "Download," "Data," or "Reports."
• Select the date range and data type you want (client list, appointment records, billing history).
• Download files to your computer and back them up to cloud storage (Google Drive, OneDrive, or your own server).
• If Jane does not offer an export feature for specific data, take screenshots of important client information or information you need.
• Save any custom templates, notes, or forms you created-these may not be recoverable after cancellation.

Notify your clients

If you used Jane for scheduling and client bookings, your clients may expect to reach you through the platform. Send a final communication through Jane (if possible) or by email to let your clients know you are closing your Jane account and provide your new booking method or direct contact details.

Timeline and what happens after you cancel

Understanding what happens after you press cancel prevents confusion and worry about unexpected charges.

Your account after cancellation

Once you confirm cancellation through Jane, the Apple App Store, or Google Play, your active subscription ends. Your access to Jane typically stops at the end of your current billing cycle, not immediately. For example, if your next renewal date is March 15 and you cancel on March 5, you keep access until March 15, then lose access on March 16.

After cancellation, you do not get charged again unless you manually reactivate your subscription. However, if you previously set up auto-renewal or did not fully cancel (by skipping confirmation screens), charges may continue. This is why Stopee emphasizes finishing every confirmation prompt and saving your email confirmation.

Refunds and billing after cancellation

Jane does not issue refunds for unused time if you cancel mid-month. Most subscription platforms, including Jane, do not prorate-meaning if you pay for March and cancel on March 10, you lose the remaining 21 days. However, the Consumer Act of the Philippines may protect you if Jane misrepresented its cancellation policy or if you cancel within a cooling-off period (typically 7-10 days from purchase for online services).

If you cancelled during your first 7 days and did not use the service significantly, contact Jane's support and cite the Consumer Act. You have grounds to request a refund, and Stopee recommends asking. The worst they can say is no, but many companies refund to resolve disputes quickly.

Common cancellation mistakes and how to avoid them

Cancelling can feel stressful, especially when money is involved. Here are the missteps we see most often, and how you can sidestep them.

Mistake 1: cancelling in the wrong place

You subscribed through the App Store, but you try to cancel on Jane's website. Result: your Jane account shows no active subscription, but Apple still charges you monthly. This confusion costs users real money for weeks before they discover the error.

How to avoid it: Confirm your payment source (website, App Store, or Google Play) and cancel in that exact same place. If you are unsure, check your first purchase email or your credit card statement. Take 30 seconds to get this right-it saves you ₱3,000 or more.

Mistake 2: not saving your cancellation confirmation

You cancel and see a confirmation message on your screen, but you do not screenshot it or save the email. Two months later, Jane charges you again. You have no proof you cancelled, and the dispute becomes your word against theirs.

How to avoid it: Screenshot your cancellation confirmation screen. Save the cancellation email from Jane, Apple, or Google. Do not delete these emails for at least 12 months. If a charge appears, you can show your proof immediately, and Stopee recommends keeping this evidence even longer if you want to be cautious.

Mistake 3: forgetting to cancel add-ons

You cancel your base plan but forget that you also subscribed to the Insurance Billing Add-on and AI Scribe Add-on. Both continue billing monthly because you only cancelled the main plan.

How to avoid it: Before you cancel, check your billing page for add-ons and note each one. When you cancel your main plan, scroll down or look for an "Additional Services" or "Add-ons" section and cancel each one individually. Confirm that all charges have been removed from your account.

Mistake 4: pausing instead of cancelling

Jane's cancellation prompt offers a pause or discount option. You click pause thinking it is the same as cancellation, but pause stops charges for a few weeks, then resumes charging automatically. Now you are billed again without choosing to resubscribe.

How to avoid it: Read every prompt carefully. If you see "Pause," "Pause Billing," or "Discount to Stay," and you truly want to cancel, ignore these offers and look for "Cancel Subscription" or "End Membership." Do not let a discount tempt you unless you are genuinely unsure-decide in advance what you want, then stick to it.

What to do if jane keeps charging you after cancellation

You cancelled, you have your confirmation email, but Jane or the App Store charged you again. This is frustrating, but you have clear options.

Step-by-step dispute process

1. Check your cancellation confirmation email and verify the cancellation date and time.
2. Check your credit card or bank statement for the unexpected charge. Note the date and amount.
3. If the charge is within 7 days of your cancellation, email support@jane.com with:
   • Your cancellation confirmation email or screenshot.
   • The unexpected charge date and amount.
   • A polite request to refund the charge.
4. If Jane does not respond within 10 business days, or if they refuse the refund, escalate to the Department of Trade and Industry (DTI).
   • File a formal complaint with the DTI citing the Consumer Act of the Philippines.
   • Attach your cancellation proof and billing evidence.
   • The DTI will investigate and can order Jane to refund you.
5. Alternatively, dispute the charge with your credit card issuer or bank.
   • Call your bank's fraud or dispute team and report the unauthorised charge.
   • Provide your cancellation confirmation as evidence.
   • Your bank can reverse the charge and may issue you a credit within 10-30 days.

Pro tip: Disputing through your bank is usually faster than waiting for Jane's response. Most banks prioritize customer protection and will refund you temporarily while they investigate. Once the refund is in your account, the formal dispute can continue in the background.

Checklist before you cancel jane

Use this checklist to prepare your cancellation and protect yourself from common traps.

• [ ] Confirm your payment source (website, App Store, or Google Play).
• [ ] Screenshot your current plan, price, and next renewal date.
• [ ] Check for and list all active add-ons (Insurance Billing, AI Scribe, etc.).
• [ ] Export and back up your client data, appointment records, and any custom files.
• [ ] Notify your clients if they use Jane to book with you.
• [ ] Save all billing emails and invoice numbers for the last 12 months.
• [ ] Decide in advance if you want to pause, downgrade, or fully cancel-do not let in-app prompts change your mind.
• [ ] Complete your cancellation and screenshot the final confirmation message.
• [ ] Wait for the cancellation email and save it permanently.
• [ ] Verify no charges appear in your account within 7 days of cancellation.

Cancellation address and support contact

If you need to escalate or file a formal cancellation request, use these official channels.

Jane headquarters and support

Email template for your cancellation request

If you prefer a formal written request, copy this template, fill in your details, and email it to support@jane.com:

Subject: Cancellation request for Jane subscription - [Your account email]

Dear Jane support team, I request immediate cancellation of my Jane subscription effective [today's date]. My account email is [your email], and my current plan is [Balance/Practice/Thrive]. Please confirm this cancellation in writing and ensure no further charges occur. Thank you.

Send this email from the address linked to your Jane account, and keep a copy. This creates a documented cancellation request that protects you under the Consumer Act of the Philippines.

Final steps and your path forward

Cancelling Jane does not have to be confusing or risky. You now know how to cancel through the right platform, protect your data, document your request, and escalate if charges continue. Most users cancel successfully within 10 minutes by following these steps.

The key is preparation: confirm your payment source, export your data, take screenshots, and finish every confirmation prompt. If something goes wrong-if Jane keeps charging you or refuses to cancel-you have legal backing through the Consumer Act of the Philippines and the Department of Trade and Industry.

Stopee has helped thousands of consumers cancel subscriptions safely and reclaim control of their money. Whether you are stepping back from Jane to try another practice management platform or cancelling business software altogether, you deserve a straightforward, transparent cancellation process. Stopee is here to guide you, answer your questions, and support your next steps-visit Stopee.com today to explore more consumer resources and stay informed about your rights. Your cancellation is final only when you have written confirmation and no charges appear on your next billing date. Stopee wishes you clarity and success in managing your subscriptions going forward.