Manage August

How to cancel august smart home subscription in the philippines and stop recurring charges

What august is and why filipinos are cancelling

August is a smart home brand that sells connected locks, doorbell cameras, and app-based home access systems. The part you pay for is called Premium AVR (August Video Recording), a subscription that stores video and audio from your August Doorbell Cam on their servers for up to 30 days. It sounds straightforward until you try to cancel and discover that support sits overseas, pricing clarity is sparse, and the cancellation process varies wildly depending on where you originally subscribed.

If you're in the Philippines and you subscribed to August through the app, Apple App Store, or Google Play, you face a real problem: you might cancel in one place and get charged in another. Stopee has tracked hundreds of cases where Filipinos thought they'd cancelled only to see charges appear on their next billing date. The frustration is real, and it's preventable once you understand the system.

The august subscription model explained

August Premium AVR is a recurring subscription with no minimum contract period. Once active, the subscription auto-renews every month or year until you cancel it. There is no free trial to worry about and no surprise conversion-the risk is purely the ongoing charge. Many users in the Philippines don't realize they subscribed at all, believing the hardware purchase included unlimited cloud storage. It doesn't.

The subscription stores your doorbell camera footage in the cloud. Without it, your camera still works as a local device, but you lose the 30-day rolling video history on August's servers. Once you cancel, August stops recording new footage, though they reserve the right to delete stored recordings.

Why filipinos struggle to cancel august

The Philippines presents two hard barriers. First, August's official customer support number (844-284-8781) is US-based, with no dedicated Filipino support team published on their website. Second, the subscription path you took-direct app, App Store, or Google Play-determines exactly how you must cancel. Cancel through the wrong channel and your subscription stays active, and your credit card, GCash, or Maya account keeps getting charged.

At Stopee, we've seen users cancel in the August app, only to discover weeks later that the App Store subscription was still renewing. The company's terms do state that refunds for monthly plans are not issued, and annual plans are refunded on a prorated basis. But proving you actually cancelled is harder when support doesn't respond quickly from overseas.

Your consumer rights under philippine law

Filipino consumers are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to accurate product information, fair billing practices, and the right to cancel subscriptions without undue obstacles. If August charges you after you've cancelled, or if they continue billing despite your request, you have legal standing to dispute the charge and demand a refund.

What the law says about your refund

Under the Consumer Act, you have the right to cancel any subscription service and to receive a refund if the company fails to deliver the promised service or charges you without authorization. While August's terms state that monthly plans are non-refundable, this clause does not override your legal protection under Philippine law if the company fails to process your cancellation request properly or continues charging you after cancellation.

If August continues to charge you after you've submitted a cancellation request through multiple channels, you can file a complaint with the Department of Trade and Industry (DTI) or dispute the charge with your bank or payment provider. Keep every screenshot, confirmation message, and billing statement as evidence. Stopee recommends taking screenshots of every cancellation attempt, even failed ones, because they prove you acted in good faith.

Escalation points if august refuses to refund

If August denies your refund request, you have these escalation paths. First, contact the DTI's Consumer Complaint Center via their hotline or website. Second, if you paid by credit card or debit card, dispute the charge directly with your bank-the bank has 60 days to investigate and typically sides with consumers on unauthorized recurring charges. Third, if you used GCash or Maya, both platforms have dispute mechanisms for fraudulent or unauthorized subscriptions.

Stopee advises keeping all communication attempts in writing (email or in-app support tickets) rather than phone calls. Written evidence carries more weight in a dispute and with the DTI. If August's support team says "we can't refund you," ask them to confirm that statement in writing, because verbal refusals are harder to defend in an official complaint.

How to cancel august before your next billing date

Your cancellation method depends entirely on where you signed up for the subscription.

Cancel if you subscribed directly in the august app

If you opened the August app and signed up for Premium AVR there, this is your cancellation path.

1. Open the August app and log in to your account
2. Tap the menu icon (three horizontal lines) in the bottom right corner
3. Select Account or Settings
4. Look for Subscriptions or Premium AVR
5. Tap Manage Subscription or Cancel Subscription
6. Select your reason for cancellation (optional)
7. Confirm the cancellation by tapping Yes, cancel or the final confirmation button
8. Screenshot the confirmation page showing your cancellation is effective

Pro tip: August processes cancellations at the end of your billing cycle, not immediately. If your next billing date is 15 days away, you have 15 days left of service. Annual subscriptions cancel immediately and trigger a prorated refund within 7-10 business days, though the refund may take longer to appear in your Philippine bank account due to international processing delays.

Cancel if you subscribed through the apple app store

If you signed up for Premium AVR through your iPhone or iPad, the App Store manages your subscription, not August directly. You must cancel through Apple, not the August app.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Tap Subscriptions
4. Find and select August or August Smart Lock
5. Tap Manage
6. Tap Cancel Subscription
7. Select your reason and confirm
8. Apple will show you the exact date your subscription ends-take a screenshot

Warning: Cancelling in the August app will not stop your App Store subscription. Many Filipinos make this mistake. If you're unsure, go to the App Store, find August, and check whether a subscription is listed there. If it is, cancel it through Apple.

Cancel if you subscribed through google play

Android users who signed up through Google Play must cancel through Google, not through the August app.

1. Open Google Play Store on your Android device
2. Tap your profile icon in the top right
3. Tap Manage my subscriptions
4. Select August from the list
5. Tap Cancel subscription
6. Choose your reason for cancellation
7. Confirm by tapping Yes, cancel
8. Screenshot the confirmation showing your cancellation date

Pro tip: Google Play subscriptions end on your next renewal date. If you cancel on the 10th and your renewal is on the 20th, you keep access until the 20th, then you lose access at midnight. Stopee suggests cancelling at least 24 hours before your renewal date to avoid accidental charges.

Cancel if you subscribed using a credit card or local payment method

If you entered your card details directly into the August app or website, contact August support to cancel. This path is slower and requires written confirmation.

1. Visit the August support website or open the in-app support chat
2. Select Subscriptions as your topic
3. Type your request: "I want to cancel my Premium AVR subscription effective immediately"
4. Include your account email and the phone number associated with your account
5. Ask for a cancellation confirmation number or confirmation email
6. If chat support refuses or doesn't respond within 24 hours, escalate via email to August's customer service address (if available)
7. Save the support ticket number and all correspondence

Warning: Direct card billing through August is the slowest cancellation path because it relies on August staff to manually process your request. Do not rely on this method if you need to cancel urgently. If August does not confirm your cancellation within 48 hours, contact your bank immediately and request a charge reversal for any unauthorized recurring charges.

What happens after you cancel august

Cancelling August Premium AVR is not the same as deleting your August account, and the timing of when access stops depends on your plan type and payment method.

Your service timeline after cancellation

For monthly subscriptions, you retain access until the end of the current billing cycle. If you cancel on the 5th and your cycle renews on the 25th, you can still view recordings and use all Premium AVR features until the 25th at midnight. On the 26th, Premium AVR features lock, and your doorbell camera stops storing footage in the cloud.

For annual subscriptions, cancellation takes effect immediately, and you lose Premium AVR access right away. August will issue a prorated refund for the remaining months, but the refund may take 7-14 business days to process. International refunds to Philippine banks can take an additional 5-7 business days due to banking delays.

What august deletes after cancellation

August reserves the right to delete your recorded footage after cancellation. The company does not guarantee a grace period. If you have important security recordings, download or save them before you cancel. After cancellation, your doorbell camera continues to work as a local device-you can still see live video and unlock the door remotely-but you lose the 30-day rolling cloud history.

At Stopee, we recommend downloading any critical footage immediately after you submit your cancellation request, not after it's finalized. This gives you a safety window if August's system processes the deletion faster than expected.

Common cancellation mistakes and how to avoid them

Many Filipino users get stuck because they don't realize the subscription exists in multiple places at once. It's frustrating when you cancel one subscription and discover a second one still charging you.

Mistake 1: cancelling only in the august app when you subscribed through app store or google play

This is the most common error. The August app has no visibility into your App Store or Google Play subscriptions. If you cancel in the app, the App Store or Google Play subscription continues renewing and charging you every month or year. Always check all three places-the August app, App Store, and Google Play-to see if a subscription is active.

How to avoid it: Before you cancel anything, check all three places. Open the August app, the App Store (if you use iPhone), and Google Play (if you use Android). Take a screenshot of each showing whether a subscription is active. Then cancel everywhere you find it. Stopee recommends doing this audit even if you think you only subscribed in one place.

Mistake 2: not taking screenshots of your cancellation confirmation

If August charges you again after cancellation, you need proof that you actually cancelled. A screenshot of the confirmation page is your best defense. Without it, you're relying on August's records, and support staff may claim they have no record of your request.

How to avoid it: Screenshot every cancellation step-especially the final confirmation page. If you cancel via support chat or email, save the entire conversation. If August's website shows a confirmation number, screenshot that too. These become critical if you need to dispute a charge with your bank or file a complaint with the DTI.

Mistake 3: cancelling close to your renewal date and getting charged anyway

If you cancel on the 24th and your renewal is on the 25th, there's a 24-hour window where the payment may process before your cancellation takes effect. Banks and payment processors don't work on real-time systems.

How to avoid it: Cancel at least 3-5 days before your renewal date. Check your billing date in the app or on your subscription page. If renewal is on the 20th, cancel by the 15th at the latest. If a charge goes through despite your cancellation, contact your bank within 60 days to dispute the transaction.

Mistake 4: forgetting to check if you're on an annual or monthly plan

Refund eligibility and cancellation timing differ dramatically between monthly and annual plans. If you're on annual but think you're on monthly, you might miss your refund window.

How to avoid it: Log into your account and check your subscription details. It will clearly state "Monthly" or "Annual" and show your renewal date. If you're on annual and cancel, Stopee advises doing so as soon as you decide you don't want the service, because the prorated refund calculation depends on when you cancel.

Refund and billing timeline for philippine users

Understanding when you'll see your refund is crucial if you've been overcharged or cancelled late.

Steps to take if august keeps charging you

If you've cancelled but charges keep appearing on your statement, you have enforceable options.

Step 1: contact august immediately and demand written confirmation

Email August support (or use in-app chat) and state clearly: "I cancelled my subscription on [date]. I request written confirmation that my subscription is cancelled and that no further charges will occur. If I receive another charge, I will dispute it with my bank and file a complaint with the DTI."

Request a cancellation confirmation number or a confirmation email from August. If August does not respond within 24 hours, proceed to step 2.

Step 2: contact your payment provider

If you used a credit card, contact your bank or credit card issuer. If you used GCash or Maya, contact their support team. Tell them you've cancelled the subscription and request a refund for any unauthorized charges. Most payment providers will reverse the charge if you show proof of cancellation or a good-faith cancellation attempt.

Step 3: file a complaint with the DTI

If the payment provider does not refund you and August ignores your requests, file a formal complaint with the Department of Trade and Industry. The DTI's Consumer Complaint Center can be reached via their website or hotline. Include screenshots of your cancellation requests, billing statements, and all correspondence with August and your payment provider.

Stopee has seen the DTI successfully recover refunds for Filipinos in situations where the company continued charging after cancellation. The DTI process takes 30-90 days, but it's free and doesn't require a lawyer.

Checklist: before you cancel august

Use this checklist to ensure you cancel correctly the first time.

• Write down your subscription renewal date and plan type (monthly or annual)
• Check whether you subscribed in the August app, App Store, or Google Play
• Open the August app and take a screenshot of your active subscription and renewal date
• If you use iPhone, check your App Store subscriptions and take a screenshot
• If you use Android, check your Google Play subscriptions and take a screenshot
• Download any important video recordings or clips to your phone or cloud storage
• Cancel at least 3-5 days before your renewal date
• After cancellation, screenshot the confirmation page and save the confirmation number (if provided)
• Wait 2-3 days and log back in to confirm the subscription shows as cancelled
• Monitor your next billing statement to confirm no charge appears
• If a charge does appear, dispute it with your bank within 60 days

Should you cancel august or keep it?

This decision depends on your needs and budget.

Final summary and how stopee can help

Cancelling August Premium AVR in the Philippines requires you to understand three things: which channel you used to subscribe (August app, App Store, or Google Play), your billing date and plan type (monthly or annual), and the fact that Philippine law protects you if August continues charging after cancellation.

The cancellation process itself is straightforward once you know where to look. The hard part is preventing the mistake that thousands of Filipinos make every month: cancelling in one place and being charged by another. Take screenshots at every step, cancel at least 3-5 days before your renewal date, and don't hesitate to dispute a charge with your bank if August continues billing you after cancellation.

If August refuses a refund and you believe you're entitled to one under the Consumer Act of the Philippines, the DTI is your enforcement partner. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and protect themselves from recurring charges. Visit Stopee.com to explore guides for other services, access our cancellation toolkit, and find escalation strategies for any company that refuses to honor your cancellation request. Your money is yours-and you have the right to stop paying for services you don't want.