Manage Purdy And Figg

How to cancel purdy and figg and stop recurring charges

What purdy and figg is and why you might cancel

Purdy And Figg is a UK-based home cleaning brand that delivers eco-concentrate refill packs on a recurring subscription schedule. Instead of buying full bottles of cleaning products each time, you receive pre-measured refill concentrates every 3 months, which is convenient until you decide the subscription no longer fits your budget or cleaning routine.

The service operates from Chesham, Buckinghamshire, United Kingdom, with no Philippines-based office. This distance matters when you need to cancel quickly, because support responses can take time and you have limited payment protection options if something goes wrong. Stopee has helped thousands of consumers navigate overseas subscription cancellations just like this one.

Understanding the subscription model

You pay for physical refill packs delivered on a fixed schedule. This is not a streaming login or digital membership. Each refill pack contains concentrated cleaning formula in your chosen scent, and shipments arrive approximately every 3 months unless you pause or cancel first.

The key difference between Purdy And Figg and digital subscriptions is that once a shipment processes at your warehouse, canceling becomes harder. Support may allow returns or refunds, but only if you reach out before the box ships. That is why timing your cancellation request matters so much.

Why you might want to cancel

Common reasons Filipino customers cancel include unexpected charges after free trials, overseas shipping costs being higher than local alternatives, difficulty with international customer support, or simply running out of storage space for refill packs. Whatever your reason, you deserve a cancellation process that is clear, fast, and respectful of your time.

Understanding your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel recurring subscriptions and dispute unauthorized charges.

Your rights to cancel and refund

Under the Consumer Act of the Philippines, you have the right to cancel any subscription within a reasonable timeframe and receive a refund for services not yet rendered. If Purdy And Figg has already shipped your next refill pack before you cancel, you can request a return or refund by citing your consumer protection rights under this law.

Additionally, if Purdy And Figg continues to charge you after you have requested cancellation in writing, you can file a complaint with the Department of Trade and Industry (DTI) or escalate through your payment provider (credit card issuer, GCash, Maya, or bank). Keep all cancellation emails and communication records as proof.

What to do if the company refuses to refund

If Purdy And Figg refuses to process your refund or continued charging after cancellation, your first step is to contact the DTI Consumer Hotline or file a complaint online at the DTI website. Your payment provider also has dispute resolution processes: credit card companies can reverse unauthorized charges, and GCash or Maya can flag fraudulent activity.

Stopee recommends keeping copies of all communications showing that you requested cancellation and that charges continued anyway. This documentation is your strongest lever when escalating to the DTI or your payment provider.

Pricing breakdown and what you are paying

Below is the current pricing structure for Purdy And Figg subscriptions as charged to customers in the Philippines.

Note: USD prices convert to PHP at the prevailing exchange rate at the time of charge. Your actual PHP amount may vary. Always check your credit card or GCash statement for the exact amount charged.

How to cancel purdy and figg without getting charged again

Stopping your subscription requires you to act before your next billing date. Follow these steps in order to avoid surprise charges.

Gather your account information first

Before you cancel, collect evidence of your subscription and billing dates so you can prove what happened if there is a dispute later.

• Log in to your Purdy And Figg account and take a screenshot of your current subscription page, showing the plan name and renewal date.
• Write down the exact date of your next scheduled shipment and billing date (for example, "Next charge: 15 March 2025").
• Save your latest order confirmation email and the transaction receipt from your payment method (credit card statement, GCash transaction history, or bank receipt).
• Note the amount you were charged (for example, $29.99 or ₱1,694) and the date it was charged.
• If you have an order history page, screenshot that too, showing all previous charges and shipments.

Pro tip: Save these documents in a folder on your phone or computer. If you ever need to file a dispute with your bank or the DTI, you will have everything ready to go.

Method 1: cancel through your web account

This is the fastest way to cancel if you still have access to your Purdy And Figg account.

1. Go to purdyandfigg.com and sign in with your email and password.
2. Click on My Account or Account Settings (usually in the top-right menu or footer).
3. Look for Subscriptions, Manage Subscription, or Billing section.
4. Find your active Purdy And Figg subscription and click Cancel or Manage.
5. You may see a survey asking why you are canceling. Fill it out or skip it, then confirm the cancellation.
   • Some accounts show an option to "pause" instead of cancel. Pausing is temporary; cancellation is permanent.
   • If you see "pause," choose that only if you want to restart the subscription later.
6. Take a screenshot of the cancellation confirmation message, which should say something like "Your subscription has been canceled" and show today's date.
7. You will receive a confirmation email within minutes. Save that email as proof.

Warning: Do not assume the cancellation is complete until you receive the confirmation email. Some services show a confirmation screen but fail to process the request. Check your inbox (and spam folder) within 5 minutes.

Method 2: cancel by email if your account does not have a cancel button

If the web method does not work or you cannot find a cancel option, email support directly.

1. Send an email to support@purdyandfigg.com.
2. Write a clear subject line: Cancel my subscription - [Your Name].
3. Include these details in the email body:
   • Your full name and email address associated with the account.
   • Your subscription plan name (for example, "Signature Refill Pack" or "Bathroom Bliss").
   • Your next scheduled billing date (the date you do not want to be charged).
   • A simple request: "I request that you cancel my subscription effective immediately and confirm this in writing."
4. Do not write a long explanation unless you want to. Keep it short and professional.
5. Send the email and save a copy in your records.
6. Expect a response within 48 to 72 hours. If you do not hear back within 3 working days, send a follow-up email.

Pro tip: Use a calm, factual tone in your email. Support teams respond faster to clear requests than to angry or rambling messages. Stopee recommends keeping your cancellation email brief: one sentence of request, not five paragraphs of complaint.

Method 3: dispute the charge through your payment provider

If Purdy And Figg does not respond to your cancellation request or continues charging after you cancel, use your payment provider to stop the charges.

1. If you paid by credit card: Contact your credit card issuer (Visa, Mastercard, or your bank) and request a chargeback or reversal for "unauthorized recurring charges" or "billing error." Provide your cancellation email and payment records.
2. If you paid by GCash: Open the GCash app, go to History, find the Purdy And Figg transaction, tap Report, and select "Unauthorized" or "Dispute." Upload your cancellation proof.
3. If you paid by Maya: Open the Maya app, navigate to Transactions, find the Purdy And Figg charge, and tap Report Transaction. Select "Billing dispute" and attach your cancellation email.
4. If you paid by bank transfer: Contact your bank's customer service line and request a reversal for an unauthorized or recurring charge you did not authorize.

Warning: Your payment provider may take 10 to 30 days to investigate and process a chargeback. During this time, keep all documentation and do not delete any emails. Most chargebacks succeed if you have proof of your cancellation request.

What happens after you cancel

Cancellation does not happen instantly. Here is what to expect in the days and weeks after you submit your request.

Timeline and what to watch for

Within 24 hours: You receive a confirmation email from support@purdyandfigg.com saying your subscription has been canceled. Check your inbox and spam folder.

Within 7 days: Check your account online to confirm the subscription no longer appears as active. If it still shows as active, send a follow-up email to support with the subject "Cancellation not processed - follow-up."

By your old billing date: No charge should appear on your credit card, GCash, or Maya account. If a charge does appear, this means the cancellation did not process and you need to escalate immediately (see refund section below).

If a shipment was already in transit: You may still receive a refill pack that was processed before your cancellation email arrived. Contact support with a photo of the package and its tracking number, and request a return label or refund. Stopee has seen support teams approve return-and-refund requests when customers provide clear evidence of their cancellation date.

Confirming your cancellation is permanent

Do not assume silence means success. Take these steps to confirm:

• Log back into your Purdy And Figg account 48 hours after cancellation. The subscription should no longer appear in your subscription list or account dashboard.
• Set a phone reminder for 2 days before your old billing date. On that day, check your payment method (card statement, GCash transaction history, Maya activity) to confirm no charge appeared.
• If you see any charge on your billing date, immediately escalate via chargeback (see Method 3 above) or contact the DTI.

How to get a refund if you were charged after canceling

If a charge appeared on your account after you canceled, you have strong legal grounds to recover that money under the Consumer Act of the Philippines.

Refund requests and timelines

First, email support with evidence of your cancellation. Write:

Subject: Refund request for unauthorized charge after cancellation

I canceled my subscription on [DATE] and received confirmation. However, I was charged ₱1,694 (or $29.99) on [CHARGE DATE], which is after my cancellation request. Please refund this amount to my original payment method within 7 business days. I have attached my cancellation confirmation email.

Send this email to support@purdyandfigg.com with your cancellation confirmation as an attachment. Expect a response within 5 to 10 business days.

If support refuses or ignores your refund request: File a complaint with the Department of Trade and Industry (DTI). You can submit complaints online at www.dti.gov.ph or visit a DTI office in your city. The DTI will investigate and may compel Purdy And Figg to refund you.

Chargeback as a backup option

If support does not respond to your refund request within 10 days, contact your payment provider and request a chargeback for "billing error" or "unauthorized recurring charge." This forces your bank or payment app to investigate and return your money within 30 days.

Chargebacks are your strongest tool, so use them when:

• Support has not responded in 10 days.
• Support refuses to refund even though you have proof of cancellation.
• Multiple unauthorized charges appeared.

Stopee recommends always trying email support first, but never wait longer than 10 days. Your payment provider has a 60 to 120-day window to process disputes, so act fast.

Common mistakes that delay or block your cancellation

Cancellations fail because customers make small missteps. You deserve to cancel without friction, so here are the traps to avoid.

Mistake 1: assuming one email is enough

Many customers send one cancellation email, see no response within hours, and think it is done. Then a charge appears weeks later. Always confirm in writing by logging into your account after 48 hours to verify the subscription is gone.

Mistake 2: canceling through the wrong contact channel

Purdy And Figg does not list a phone number or live chat for cancellations. Do not waste time looking for a phone line that does not exist. Email is the only documented method that leaves a paper trail. Stopee has found that email cancellations are always recoverable because they create timestamped proof.

Mistake 3: canceling too close to your billing date

If your billing date is tomorrow and you cancel today, the charge may already be processing. Aim to cancel at least 5 to 7 days before your next scheduled charge. Check your account now and note the exact date to avoid this.

Mistake 4: deleting your confirmation email

If support sends a cancellation confirmation and you delete it, you lose your only proof if a dispute arises later. Save every email from Purdy And Figg in a folder labeled "Purdy And Figg Cancellation."

Mistake 5: pausing instead of canceling

Some interfaces offer "pause" as an option. Pausing temporarily stops your shipment but keeps the subscription active. When you resume, charges restart automatically. If you want to cancel permanently, always choose "cancel," not "pause."

Cancellation checklist for purdy and figg

Use this checklist to ensure your cancellation is complete and protected.

What customers say about purdy and figg

Stopee has reviewed customer feedback across TrustPilot and independent forums. The service has a 4.5 out of 5-star rating overall, with mixed experiences around cancellation.

Positive reviews

Customers praise the eco-friendly product quality and the convenience of automatic refills. One verified review noted that support canceled a subscription by email and provided a return address for a shipment that arrived after the cancellation request, which shows the company does have some flexibility in practice.

Negative reviews and cancellation complaints

The most common complaint is difficulty canceling and unexpected recurring charges. Some customers report that support took 10+ days to respond, or that charges continued after cancellation. A few customers noted that the website did not make the "manage subscription" page obvious, forcing them to email support instead of canceling online.

One customer stated: "I sent an email asking to cancel three weeks ago and have not heard back. I was charged again last week." This highlights why you should not rely on email alone. Use the chargeback method immediately if support does not respond within 10 days.

Why you should cancel versus why you might keep the subscription

Before you finalize cancellation, consider whether pausing or downgrading might serve you better.

If you are unsure, use the "pause" option first. You can resume the subscription within 30 to 90 days (check your confirmation email). This gives you a trial period to see if you actually need the product before committing to permanent cancellation.

Purdy and figg contact and cancellation address

Use these details for cancellation requests and escalations.

Note: No Philippines-based office exists. All cancellation requests must go through the UK email address or through your payment provider's dispute system if support is unresponsive.

Final thoughts: you have the power to cancel

Canceling a subscription should not require weeks of effort or detective work. Purdy And Figg makes the process harder than it should be for overseas customers, but you have rights and tools on your side.

Follow the steps in this guide: gather proof, submit your cancellation request, confirm within 48 hours, and escalate to your payment provider if charges continue. The Consumer Act of the Philippines protects you, and the DTI will back you up if the company refuses to refund.

Stopee has helped thousands of consumers cancel overseas subscriptions and recover unauthorized charges. Your cancellation is valid the moment you submit it in writing, even if support is slow. Do not let overseas distance or a slow support team trap you into paying for something you no longer want.

Take action today. Send your cancellation email to support@purdyandfigg.com right now, screenshot the confirmation, and set a reminder to verify the cancellation after 48 hours. Stopee is here if you need guidance at any step of the process.