Manage Fizz

How to cancel fizz and stop recurring charges: your guide to ending service safely

Understanding fizz and why you might want to cancel

Fizz is a Canadian telecom and internet brand owned by Videotron, centred in Montreal. If you signed up for one of their flexible mobile or home internet plans, the service renews automatically every month unless you actively cancel before your next billing date. For users in the Philippines, understanding how Fizz works is the first step toward cancelling safely.

What fizz offers and what you pay

Fizz sells two main recurring services: mobile plans with data and home internet packages with fixed speeds. You commit to a monthly subscription renewed automatically on your billing date unless you cancel. The company charges your payment method on file within 24 hours of renewal, so timing your cancellation correctly is essential to avoid an unwanted charge.

Here's what verified pricing looks like:

Why people in the philippines cancel fizz

Philippine users often encounter friction points unique to their location. Network coverage in remote areas may be limited, English-language support might not suit everyone, and local payment methods like GCash and Maya are not clearly advertised in Fizz's standard support materials. If you need local mobile data after cancelling, alternatives like KiQ (PHP 100-200 plans) or DITO's long-expiry bundles may serve you better.

Other common reasons include moving away from Canada, finding cheaper local alternatives, or discovering that auto-renewal caught them off-guard. Whatever your reason, Stopee is here to help you navigate the cancellation process without stress or surprise charges.

Your consumer rights when cancelling fizz

Before you cancel, know your legal standing as a consumer in the Philippines.

Consumer act of the philippines and your protection

The Consumer Act of the Philippines (Republic Act No. 7394) gives you clear rights over subscription services. The law requires businesses to provide transparent terms, honour cancellation requests within a reasonable timeframe, and refund you promptly if charges occur after cancellation. If Fizz continues to charge you after you cancel, you have grounds to dispute those charges and demand a refund.

Under the Act, merchants cannot use auto-renewal as an excuse to ignore your cancellation request. You also have the right to receive written or digital confirmation of your cancellation. If Fizz refuses to honour your request or delays unreasonably, you can escalate to the Department of Trade and Industry (DTI) or file a complaint with the National Telecommunications Commission (NTC) if billing is the issue.

Your refund rights and dispute process

If you cancel before your billing date, you should not be charged again. If a charge appears after your cancellation is confirmed, the Consumer Act entitles you to a full refund. Document everything: screenshots of your cancellation confirmation, your payment statement, and any correspondence with Fizz support. These records are your strongest evidence if you need to escalate.

Stopee recommends saving all cancellation confirmations immediately. If Fizz fails to refund unauthorised post-cancellation charges within 30 days, file a formal complaint with the DTI or initiate a chargeback through your credit card issuer, GCash, or Maya.

Methods to cancel fizz

You have three main paths to end your Fizz subscription, each with different response times and paperwork trails.

Online self-service cancellation (fastest)

The quickest route is through your Fizz account dashboard. Log in, navigate to your subscription settings, and complete the cancellation flow. This method generates an instant confirmation you can screenshot, and it leaves a digital trail Fizz cannot dispute later.

Live chat support (recommended for clarity)

Fizz offers a chat bubble on their support site at fizz.ca/en/support. A live agent will walk you through cancellation, answer questions about refunds or outstanding charges, and send you a confirmation via email. This is ideal if you have specific concerns or want to verify that no further charges will occur.

Physical mail to corporate address (slowest but binding)

You can send a formal cancellation letter to Fizz's parent company, Videotron, at their Montreal headquarters. This creates a dated, signed record that proves cancellation intent. Use this method only if online or chat options fail, because mail takes 7-14 days to arrive and process.

Step-by-step cancellation process

Follow these instructions carefully to cancel without mistakes or missed confirmations.

Before you cancel: essential prep steps

Preparation prevents charges and dispute headaches. Take these actions before you press the cancel button.

1. Log into your Fizz account and locate your subscription page.
   • Write down your exact billing date (the day your next charge will occur).
   • Take a screenshot of your current plan, data allowance, and monthly cost.
   • Note your payment method on file (credit card, bank account, etc.).
2. Download all invoices and payment confirmations available in your account history.
   • Save at least the last three months of statements.
   • Store them in a safe folder on your phone or computer.
3. Back up any personal data linked to your Fizz account.
   • Export contact lists if available.
   • Note any account settings you customised.
4. Open your payment statement (credit card, GCash, Maya, or bank app) and verify the exact amount Fizz charges you each month.
   • Cross-reference the amount with your Fizz subscription page.
   • This confirms you are looking at the right account if you have multiple services.

Cancel through your fizz online account

This is the method Stopee recommends for speed and clarity. You will have a digital confirmation in seconds.

1. Visit fizz.ca and click the login button in the top right corner.
   • Enter your email address and password.
   • If you use two-factor authentication, complete that step.
2. Once logged in, click on Account Settings or My Account (the exact label varies, but it is near your profile icon).
   • Look for a section called "Subscription" or "Plan Details".
3. Find the "Cancel Subscription" or "End Service" button and click it.
   • Do not stop here. Fizz may show you a retention offer or warning message.
   • Read it quickly, but click Continue to Cancellation if you are certain.
4. Answer any follow-up questions about why you are cancelling (optional feedback).
   • You do not have to provide a reason, but doing so helps Fizz improve.
5. Review the final confirmation screen, which states your cancellation is complete and the date your service ends.
   • Screenshot this page immediately.
   • Do not close the browser or tab until you capture the image.
6. Check your email (including spam folder) within 5 minutes for a cancellation confirmation from Fizz.
   • Forward this email to yourself or save it as a PDF for your records.

Warning: Do not assume cancellation is complete until you see the final confirmation page and receive an email. Some users leave the page after clicking "Cancel" but before confirming, and their subscription continues.

Cancel via live chat (if you need reassurance)

Use this method if the online process feels unclear or if you want to ask questions about refunds before cancelling.

1. Go to fizz.ca/en/support and look for the chat bubble (usually in the bottom right corner).
   • Click it to open the chat window.
2. Type a message like: "I want to cancel my subscription. Can you help me?"
   • The system may route you to an automated menu first; select "Billing and Account" or "Manage My Account".
   • If no human agent appears within 2 minutes, request to speak with a specialist.
3. Tell the agent your account email and confirm the phone number or service address linked to your plan.
   • This verifies you own the account.
4. Ask the agent to confirm three things before you proceed:
   • "Will any charges occur after today if I cancel now?"
   • "What is the exact date my service ends?"
   • "Will I receive a refund if I have a remaining balance or overpayment?"
5. Once you have answers, ask the agent to cancel your subscription and send you a confirmation email.
   • Stay in the chat until you see the confirmation in writing.
6. Copy the entire chat transcript (use your browser's print function or take screenshots) and save it as a PDF.
   • This is your proof of cancellation if a dispute arises later.

Pro tip: Chat support is usually available during Canadian business hours (roughly 9 AM to 6 PM EST). If you are in the Philippines, early morning or late evening chats may have longer wait times.

Cancel by mail (formal, binding method)

Use this if online and chat options are unavailable or unresponsive.

1. Write a formal letter on plain paper or in an email template with these details:
   • Your full name and account email address.
   • Your phone number or service address.
   • The exact date you are writing the letter.
   • A clear statement: "I request to cancel my Fizz subscription effective immediately" (or state a specific end date).
   • Your reason (optional but helpful).
   • A request for written confirmation of cancellation.
2. Print the letter and sign it if sending by post, or save it as a PDF if emailing.
   • Keep a copy for your records.
3. Send the letter via registered mail to:
   • Videotron Corporation
     1 Carrefour Alexander-Graham-Bell
     Montreal, Quebec H2Y 0A1
     Canada
4. Request a delivery receipt so you have proof of mailing.
   • Save the receipt; it proves cancellation intent on a specific date.
5. Allow 10-14 business days for processing after delivery.
   • During this time, your subscription may still renew; note the date of your next billing cycle and plan accordingly.
6. If you do not receive written confirmation within 21 days, send a follow-up email to support@fizz.ca with your letter and delivery receipt attached.
   • Reference the Consumer Act of the Philippines and your right to prompt cancellation.

What happens after you cancel

Cancellation does not end instantly; here is what you can expect in the days and weeks that follow.

Your service timeline and final charges

After you cancel, your Fizz service continues until the end of your current billing cycle. If your billing date is 15 days away, you have 15 days of active service remaining. You will not be charged again after that date. If you cancel on the 10th and your billing date is the 15th, you have 5 days left; no further charges occur after the 15th.

If you cancel mid-cycle and Fizz prorates your account, a small credit or final invoice may appear. This is normal. Stopee advises checking your payment statement 7 days after your billing date to confirm no unexpected charge occurred.

Refunds and outstanding balances

If you have a positive balance (overpaid or received a credit), Fizz will refund it. The timeframe is typically 5-10 business days to your original payment method. If you paid by credit card, the refund appears as a credit on your next statement. If you used GCash or Maya, the funds return to your e-wallet balance.

If you dispute a charge that occurred after cancellation, you can initiate a chargeback through your card issuer or request a reversal through your e-wallet provider. Stopee recommends starting with Fizz support first, providing your cancellation confirmation and screenshots. Only escalate to your bank or payment provider if Fizz refuses to refund within 30 days.

Verifying cancellation on your statements

After your service end date, monitor your payment method for 60 days to ensure no new charges appear. Set a phone reminder for two weeks and one month after your final billing date. Check your credit card, bank account, GCash, or Maya app for any transaction from Fizz.

If a charge does appear after your service end date, contact Fizz immediately with your cancellation confirmation. If they do not respond within 7 days, file a chargeback or dispute through your payment provider. The Consumer Act of the Philippines protects you; unauthorized post-cancellation charges are illegal.

Pricing table and service comparison

Compare Fizz plans side by side so you understand exactly what you are cancelling and why.

Common cancellation mistakes and how to avoid them

Cancellation feels simple until a mistake costs you an unexpected charge. Here is what goes wrong and how to sidestep it.

Mistakes that lead to unwanted charges

It is frustrating when you believe you have cancelled but a charge still appears. These are the slip-ups that cause that frustration.

• Leaving the cancellation page before confirming. You click Cancel, see a message, and assume it is done-but you never clicked the final Confirm button. Your subscription is still active. Always complete every on-screen step until you see the final confirmation page.
• Not noting your billing date. If you cancel on the 10th but your billing date is the 5th, you have already been charged this month and will not be charged again. If your billing date is the 20th, you will be charged again in 10 days unless you cancel before it. Know your billing date before you start.
• Assuming chat or email counts as cancellation. Chatting with support and saying "I want to cancel" is not the same as submitting a formal cancellation request. Always get written confirmation (email or screenshot) after you cancel, or use the self-service option.
• Cancelling with the wrong account. If you have multiple Fizz accounts (one for mobile, one for home internet), you must cancel each separately. Cancelling one does not cancel the other.
• Not checking for a final email confirmation. Fizz sends a confirmation email within minutes of online cancellation. If you do not receive it within 10 minutes, log back in and verify your cancellation was completed. It may have failed silently.

Pro tip: Stopee advises setting a phone reminder the day before your next billing date, even after you cancel. Check your payment method to confirm no charge appeared. This takes 30 seconds and prevents a fraudulent dispute later.

Essential cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself afterward.

Why users prefer cancelling via stopee

If you are reading this guide, you are already taking charge of your subscription-and that is the right instinct. Stopee has helped thousands of consumers cancel services safely, avoid surprise charges, and assert their consumer rights when companies push back.

Our guides cover every major subscription service with the same clarity and step-by-step precision you see here. Stopee goes beyond generic instructions; we show you where dark patterns hide, what to watch for, and exactly how to document your cancellation so no dispute can hurt you later.

Whether you are cancelling Fizz, another telecom service, or any recurring subscription, Stopee arms you with the facts, timelines, and legal context you need to feel confident. Visit stopee.com to explore guides for thousands of services, or bookmark this page for future reference.

Where to send your cancellation letter

If you choose to cancel by formal mail, use this corporate address for Videotron, Fizz's parent company.

Send your letter via registered mail and request a delivery receipt. Keep the receipt as proof of your cancellation intent and date. If you need to escalate a dispute, reference this address and the date of delivery in any complaint to the Department of Trade and Industry (DTI) or the National Telecommunications Commission (NTC) in the Philippines.

You have the right to cancel, the right to stop being charged, and the right to a refund if charges continue after cancellation. Use this guide, document every step, and remember that Stopee is here to help you navigate the entire process with clarity and confidence.