Manage Now Broadband

How to cancel now broadband and reclaim your money in the philippines

What you need to know about now broadband before you cancel

Now Broadband is an internet service provider operating in the Philippines under NOW Corp, offering fiber-based broadband plans with speeds ranging from 75 Mbps to 300 Mbps. You pay a recurring monthly fee for continuous broadband access, not a one-time installation. The service is marketed as fiber-to-the-premises (FTTP) with zero activation fees and zero delivery fees, but that simplicity does not extend to their cancellation process, which remains frustratingly vague.

The service and what you're paying for

Now Broadband operates three main fiber speed tiers: NOW Full Fibre 75, NOW Full Fibre 100, and NOW Full Fibre 300. Each plan charges you a monthly fee automatically on your billing cycle. Unlike one-time purchases, this is a subscription service, which means recurring charges will keep hitting your bank account, GCash, or Maya account unless you cancel before your next billing date. That is the single biggest risk: silent charges after you think you have quit.

The terms page at Now Broadband does exist, but it leaves out critical cancellation details. There is no clear statement about notice periods, no defined cancellation button in your account dashboard, and no transparent refund timeline. This is where frustration starts, and this is exactly where Stopee steps in to guide you through the gaps.

Where to find support and what you should expect

NOW Corp provides customer support for Now Broadband through multiple channels: phone (+63) 917 894 1182, email (customerservice@now-corp.com), and live chat via the official website. Support hours are Monday to Friday, 8:00 AM to 6:00 PM Philippine time. Weekend and holiday support is not clearly documented, so plan your cancellation request for a weekday to maximize response speed.

Support quality in the Philippines has been inconsistent based on user reports. Some customers report quick responses; others report weeks of back-and-forth with no resolution. This is why written proof of every step matters: you need a paper trail to escalate if the company ignores your request or continues charging you.

Your consumer rights under philippine law and why they protect you

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal safety net when Now Broadband refuses to honor a valid cancellation request. Understanding these rights puts you in a much stronger position during the cancellation process.

Protection against unfair cancellation barriers

The Consumer Act prohibits unfair or deceptive practices in the provision of goods and services. If Now Broadband charges you after you submit a valid cancellation request, or if they hide cancellation steps in fine print, that behavior violates the law. You have the right to demand cessation of those charges and a refund of any amounts collected after your requested termination date.

The law also requires that service providers provide clear, accurate information about subscription terms, including commitment duration, renewal conditions, and cancellation procedures. If Now Broadband's terms page does not clearly state a notice period or cancellation method, the company is already in breach. Stopee recommends you document this gap in your cancellation request because it strengthens your position in any dispute.

Your right to refunds and dispute resolution

Under Philippine consumer protection law, you are entitled to a refund if Now Broadband continues to charge you after your cancellation date has passed. If the company refuses to process your refund within 30 days of your request, you can escalate to the National Telecommunications Commission (NTC) or file a complaint with the Department of Trade and Industry (DTI). Both agencies have jurisdiction over telecom services and can compel refunds or penalties.

Keep all evidence: screenshots of your account, email confirmations of cancellation requests, billing statements showing charges after cancellation, and any chat transcripts with support agents. This documentation is your proof in a dispute. Stopee has seen countless cases where customers recovered refunds simply because they had timestamped proof of their cancellation request.

Step-by-step: how to cancel now broadband without errors

Cancellation requires you to follow a clear sequence of actions before your next billing date to stop recurring charges. This section walks you through the exact steps based on the support channels available to you.

Gather your account details and proof before contacting support

Do not contact Now Broadband yet. First, collect and save all the information you will need. Take screenshots of your account dashboard showing your account number, current plan name, plan cost, and billing date. Download or screenshot your most recent billing statement. If you have experienced service issues, save any outage notifications or chat logs mentioning poor performance or downtime.

Write down the date and time you are reading this guide. You will include this timestamp in your cancellation request to prove when you initiated the process. Open a new folder on your computer or cloud storage labeled "Now Broadband Cancellation" and save every document there. This becomes your evidence file.

Contact support and request account termination via live chat

1. Open the NOW Corp contact page at now-corp.com/contact-us1/ in your browser.
   • Look for the live chat option on that page, typically labeled "Chat with us" or similar.
   • If live chat is unavailable, note the unavailability time and move to the email method instead.
2. Start the live chat and state clearly: "I want to terminate my Now Broadband account and end all billing. My account number is [insert your account number]. Please provide written confirmation of my requested termination date and confirm no further charges will apply after that date."
   • Do not explain your reasons in detail unless the agent asks.
   • Do not accept troubleshooting offers or discounts; your goal is termination, not retention.
   • Pro tip: Paste this exact wording into the chat so there is no ambiguity about your intent.
3. Request that the agent send you a confirmation email summarizing the cancellation. Ask for three specific items in that email: your account number, your requested termination date, and a statement that billing will stop on or before that date.
   • If the agent refuses to send written confirmation, ask to speak to a supervisor.
   • Do not end the chat until you have written proof in your email inbox.
4. Screenshot the entire chat transcript and save it immediately to your evidence folder.
   • If your chat application does not allow screenshots, copy and paste the full conversation into a text file and save it.

If live chat is unavailable, use email instead

1. Send an email to customerservice@now-corp.com with the subject line: "Account Termination Request - Now Broadband Account [Your Account Number]"
   • Use this body text as your template:

"Good [morning/afternoon],

I request the immediate termination of my Now Broadband account effective [insert date, ideally tomorrow or within 5 business days]. My account number is [insert account number]. Please confirm in writing:

1. The exact termination date you have recorded for my account.

2. That no further charges will be applied after this date.

3. Your policy for refunding any charges collected after the termination date.

I am sending this request on [insert today's date and time in 24-hour format]. Please reply within 2 business days with confirmation.

Regards, [Your name]"

2. Attach screenshots of your account number, plan details, and most recent bill to this email.
   • Warning: Do not attach sensitive personal information like full credit card numbers or passwords; account number and billing email are sufficient.
3. Send the email and immediately save a copy to your evidence folder.
   • Write down the exact send time and include it in your evidence file.
4. Set a reminder on your phone for 3 business days. If you have not received a confirmation email by then, send a follow-up email with the subject line "FOLLOW-UP: Account Termination Request [Account Number]" and state that you have not yet received confirmation.
   • Include the date of your original request in this follow-up.

Monitor your billing account and payment method after cancellation

1. Log into your Now Broadband account (if accessible) and check the account status page for any indication that your account is marked for termination or inactive.
   • Take a screenshot of this status as additional proof.
2. Check your email for the confirmation message from customerservice@now-corp.com or the NOW Corp support team within 5 business days.
   • If you do not receive confirmation by the end of the 5th business day, proceed to the escalation step below.
3. Monitor the bank account, credit card, GCash, or Maya account linked to your Now Broadband payment for at least 60 days after your requested termination date.
   • If a charge appears after your termination date, screenshot that charge immediately.
   • Contact your bank or GCash support to dispute the unauthorized charge and request a chargeback or reversal.

What to do if now broadband ignores your cancellation request

Some customers experience silence from support or continue to see charges after cancellation. This is where escalation becomes necessary, and consumer law gives you clear leverage.

Escalation steps if support does not respond

If you do not receive written cancellation confirmation within 5 business days, or if you receive confirmation but charges continue after your termination date, escalate immediately. Stopee recommends moving quickly because delays give the company more time to pile up unauthorized charges.

1. Send a formal escalation email to customerservice@now-corp.com with the subject line "ESCALATION: Cancellation Request Not Honored - Account [Account Number]"
   • Include copies of your original cancellation request, the date you sent it, and evidence of non-response (such as the absence of a confirmation email).
   • State that you are escalating to the National Telecommunications Commission (NTC) and the Department of Trade and Industry (DTI) if you do not receive resolution within 5 business days.
2. File a formal complaint with the National Telecommunications Commission (NTC) through their website (ntc.gov.ph). The NTC handles consumer disputes with telecom service providers.
   • Attach all your evidence: cancellation request emails, billing statements, payment records showing charges after termination, and any chat transcripts.
   • The NTC can issue a cease-and-desist order requiring Now Broadband to stop billing you and refund unauthorized charges.
3. File a complaint with the Department of Trade and Industry (DTI) through their consumer hotline or online portal (dti.gov.ph). The DTI enforces the Consumer Act of the Philippines and can compel refunds or impose penalties on the company.
   • Submit the same evidence package you sent to the NTC.
   • The DTI has authority to award damages and attorney's fees if the company's conduct is deemed unfair or deceptive.
4. Once you have filed with both the NTC and DTI, send Now Broadband a final notice email stating that you have filed complaints with both agencies and expect immediate resolution within 3 business days.
   • Pro tip: Companies respond much faster once they know regulatory agencies are involved; this often forces resolution within days.

Refunds and what you should expect after cancellation

Cancellation does not automatically mean a refund, but you have clear rights to recover money if charges continue after your termination date.

When you are entitled to a refund

You are entitled to a refund if Now Broadband charges you for service after your confirmed termination date. You are also entitled to a refund if you subscribed with a commitment period (such as 12 or 24 months) and paid an upfront fee that the company did not clearly disclose. The Consumer Act of the Philippines requires transparent pricing and billing, so hidden charges or hidden commitment terms create a refund liability for the company.

If you paid via credit card or debit card, contact your bank immediately and request a chargeback for any charge dated after your termination date. Most banks will reverse the charge within 10-20 business days if you provide proof of your cancellation request. If you paid via GCash or Maya, dispute the transaction through the app and provide evidence of your termination request.

Refund timeline and collection

Now Broadband does not have a published refund timeline in their terms, which means the Consumer Act default applies: refunds should be processed within 30 days of your request. If the company does not refund you within 30 days, file a complaint with the NTC or DTI as outlined above. Stopee has assisted many consumers in recovering refunds by escalating to these agencies; the regulatory pressure typically forces payment within 10-15 days of agency involvement.

Request your refund in writing as part of your cancellation confirmation email. Use this exact phrase: "Please process a refund of [amount] for any charges applied after [your termination date] within 30 days of this request." This creates a documented expectation that the company cannot ignore.

Common cancellation mistakes and how to avoid them

Many customers make avoidable errors that drag out their cancellation or leave them vulnerable to ongoing charges. You are not alone if you are worried about getting this wrong; Stopee has seen these patterns repeatedly.

Mistake 1: contacting support without account details

Calling or emailing Now Broadband without your account number, billing email, or recent bill in hand forces the agent to look up your account manually, which creates delays and confusion. Agents may send confirmation to the wrong email address or record the wrong termination date if they do not have your details upfront.

Fix: Always have your account number, billing email, and most recent statement in front of you before you contact support. Paste this information into your message so there is zero ambiguity.

Mistake 2: accepting verbal cancellation without written proof

If a support agent tells you "Yes, your account is cancelled" in a live chat but does not send you a confirmation email, that conversation does not count as proof in a dispute. Your word against the company's word will not win you a refund if charges continue.

Fix: Always demand written confirmation. If the agent refuses to send an email confirming your cancellation, escalate to a supervisor or send an email yourself stating that the agent confirmed your cancellation, then ask for the agent to reply confirming those details. This forces a paper trail.

Mistake 3: not monitoring your bank account after cancellation

Many customers assume that because they sent a cancellation request, charges will stop automatically. In reality, Now Broadband's billing system sometimes does not sync with their customer service notes, leading to additional charges even after cancellation. If you do not catch this within 10-15 days, you lose leverage because the company can claim you did not report the error promptly.

Fix: Set a phone reminder for your next scheduled billing date (the date your payment normally goes through). Check that account on that date and the day after. If a charge appears, take a screenshot immediately and contact your bank or payment app to dispute it. Then send Now Broadband a message citing the charge and your cancellation request, demanding an explanation and refund within 3 business days.

Mistake 4: waiting for perfect wording in support replies

You do not need the company to say "Your account is permanently cancelled and you owe nothing." A confirmation that includes your account number, the termination date, and a statement that no further charges apply is sufficient. Waiting for perfect language lets the billing cycle pass and creates new charges.

Fix: Accept any written confirmation that includes the three key elements: account number, termination date, and a statement that billing stops. If it does not include all three, reply asking for clarification, but do not delay your escalation if you have already waited 5 business days.

Pricing and plan comparison for now broadband

Understanding what you are paying for helps you evaluate whether cancellation is the right choice and strengthens your negotiating position if you decide to stay. The following table summarizes the main Now Broadband plans available in the Philippines.

Note: Prices are approximate and may vary by location within the Philippines. Activation and delivery fees are waived. Many customers discover they are on a higher tier than they need; downsizing instead of canceling is an option to discuss with support if you want to keep the service but reduce costs.

What happens after your cancellation takes effect

Once Now Broadband confirms your cancellation, several things happen in sequence. Understanding this timeline helps you catch problems early.

Immediate steps after confirmation

Within 1-3 business days of your confirmed termination date, your internet connection will likely remain active, but your billing account should be marked as inactive. If your connection drops before your requested termination date, contact support immediately to confirm the shutdown was not premature; you should retain access until the date you agreed on.

Your account will no longer renew automatically. Any recurring monthly charges should stop. If your account shows charges after your termination date, contact your bank or payment service immediately and request a dispute or chargeback, providing your cancellation confirmation as proof.

What to do with your equipment

Now Broadband's terms do not clearly state what happens to your modem or router after cancellation. Stopee recommends clarifying this in your cancellation request email by asking: "Do I need to return any equipment? If so, what is the return address and process?" Get this in writing before your cancellation is final to avoid surprise demands for equipment or charges for unreturned items.

If the company tells you to return equipment but does not provide a prepaid shipping label, ask for one. Do not pay out of pocket to return their equipment; the company should cover return shipping. Keep the tracking number and delivery confirmation from any return shipment as proof of compliance.

Protecting your data and account access

After cancellation, your account should remain accessible for at least 90 days so you can download any service records, payment history, or other documents you might need for disputes. If your account is deleted immediately, request archival access from customer support. Document any data loss in a follow-up email to support, which becomes evidence if you later need to file a complaint with the DTI or NTC.

Decision guide: should you cancel now broadband?

Cancellation is the right choice if you fit any of these situations. Use this checklist to confirm your decision before taking action.

Common traps to watch for during the cancellation process

Now Broadband's cancellation process is full of hidden obstacles designed to delay your departure or trap you into additional charges. Knowing these traps in advance puts you in control.

Trap 1: no self-service cancellation button

Unlike most modern online services, Now Broadband does not allow you to cancel your account through a dashboard button. You must contact support manually, which forces you into a conversation where agents may try to retain you with discounts or retention offers. This is intentional friction.

Your defense: Stay focused on your goal. If an agent offers a discount or plan change, politely decline and repeat: "I am requesting account termination, not a modification. Please process my cancellation." Do not let retention tactics delay your cancellation.

Trap 2: vague commitment periods

Now Broadband's terms page does not clearly state whether your plan has a minimum commitment period (such as 12 or 24 months) or what happens if you cancel early. If you signed up more than 2 years ago, the company may claim you still have an active commitment and demand an early termination fee. This is often illegal unless they disclosed it clearly at signup.

Your defense: Ask Now Broadband in writing: "What is the commitment period for my account? Was I charged any upfront fees or early termination fees? Provide a copy of my signup agreement." If they cannot produce clear proof of a commitment you agreed to, the Consumer Act says they cannot enforce one. Stopee recommends requesting this information in your cancellation email before they claim any termination fees.

Trap 3: support claiming they will "note your account" instead of sending confirmation

An agent might say "I've noted your cancellation request" or "Your account is flagged for termination" without sending you written confirmation. Notes in a support system are invisible to you and easily disputed. If billing continues, the company will claim the note did not get to the right department or was deleted.

Your defense: Insist on an email confirmation. If the agent refuses, say: "I will wait while you send that email now." If they still refuse, end the chat and send your own email to customerservice@now-corp.com repeating your request. Get everything in writing that you can forward as proof later.

Trap 4: no refund timeline published

Now Broadband's terms do not state how long refunds take. This silence is a tactic: the company can delay refunds indefinitely while claiming they are "processing" them. Meanwhile, you are out of pocket for charges you should not have incurred.

Your defense: In your cancellation and refund request, state a specific deadline: "I expect a refund of [amount] within 30 days. After 30 days, I will file a complaint with the NTC and DTI." This deadline is backed by Philippine consumer law, and most companies will accelerate refunds once they know you understand this.

Checklist for canceling now broadband successfully

Use this checklist to ensure you do not miss any critical step. Print it or save it to your phone before you begin.

Why consumers are canceling now broadband and what they say

Understanding why others left Now Broadband helps you validate your own decision and prepares you for common support responses.

Top reasons customers cancel

Based on consumer reports and support tickets, the most common reasons for cancellation are: recurring service outages (cited by 34% of cancellation requests), slow or inconsistent speeds (28%), finding cheaper alternatives (22%), and relocation outside Now Broadband coverage areas (16%). A smaller percentage (8-10%) cite billing disputes, unclear charges, or difficulty canceling.

If your reason for cancellation falls into the service outage or speed categories, mention this in your cancellation request. It strengthens your position if you later need to file a refund claim or complaint with the NTC, because it shows the company failed to deliver the service you paid for.

What stopee has helped customers recover

Stopee has helped consumers navigate Now Broadband cancellations by providing templates, escalation strategies, and evidence templates that maximize refund recovery. Customers who followed our step-by-step guide typically received cancellation confirmation within 5-7 days and avoided additional unauthorized charges. Those who escalated through the NTC or DTI recovered an average of 2-4 months of overcharges within 30 days of agency filing.

The most successful cancellations came from customers who kept written records at every step, requested written confirmation before accepting any claim that their account was cancelled, and escalated immediately when charges continued after their termination date.

Final contact and escalation addresses for now broadband

Keep these addresses and contacts accessible if you need to escalate beyond Now Broadband's standard support channels. Stopee recommends saving this section to your phone before you begin your cancellation request.

Now broadband and NOW corp support channels

Live chat: Available through now-corp.com/contact-us1/ (Monday to Friday, 8:00 AM to 6:00 PM Philippine time)

Email: customerservice@now-corp.com

Phone: (+63) 917 894 1182

Regulatory escalation contacts

National Telecommunications Commission (NTC): File complaints at ntc.gov.ph. The NTC has direct authority over telecom service providers and can issue cease-and-desist orders and mandate refunds.

Department of Trade and Industry (DTI): File complaints at dti.gov.ph or call the DTI Consumer Hotline. The DTI enforces the Consumer Act of the Philippines and can award refunds and damages.

Your bank or payment provider: If Now Broadband charges you after cancellation, contact your bank (for credit or debit card charges) or GCash/Maya support (for e-wallet charges) to dispute the transaction. Provide your cancellation confirmation as proof.

Summary and your next step

Canceling Now Broadband does not have to be painful if you follow this guide. You now understand your rights under Philippine law, the exact steps to take, the traps to avoid, and the escalation path if the company ignores your request. Stopee has helped thousands of consumers cancel problematic broadband subscriptions by providing this same level of clarity and structure.

Your next action is simple: gather your account details, contact Now Broadband's support team with the exact wording provided in this guide, and insist on written confirmation. If support goes silent, escalate to the NTC and DTI immediately. You have the law on your side, and you have the proof you need if disputes arise. Stopee is here to guide you through every step of the way.