Manage Viasat

How to cancel viasat in the philippines and avoid hidden termination fees

Understanding viasat and why you might need to cancel

Viasat is a satellite internet provider that delivers connectivity to homes and areas where fiber or cable coverage is weak or unavailable. The company was founded in 1986 and operates from Carlsbad, California, United States. You pay a monthly fee for internet access delivered by satellite rather than traditional fiber lines or mobile towers.

For users across the Philippines, especially those in remote or underserved areas, Viasat can offer a practical solution when local fiber options are limited. However, the cancellation process is more complicated than many users expect. Unlike modern consumer apps, Viasat requires formal written notice under its customer agreement, even if you initiate the request by phone. This matters because charges can continue if your termination request is incomplete or not properly documented.

What you are paying for with viasat

You are paying for monthly internet access, data allowances, and speed tiers. Viasat offers two main plans in the Philippines: Essentials at PHP 2,000 per month (150 GB high-speed data plus unlimited standard data) and Unleashed at PHP 3,000 per month (unlimited high-speed data). Your money covers both raw speed and whether your plan has a hard data cap or unlimited high-speed usage.

If you are cancelling because the service feels expensive, compare Viasat pricing with Philippine fiber alternatives. PLDT Home Fibr and Globe At Home Fiber both start around PHP 1,299 per month, while Dito Telecommunity starts around PHP 1,199 per month. That price difference often matters when you are deciding whether to cancel.

Contract terms and early termination fees

Viasat offers both term-based and no-contract options. Most plans come as 12-month or 24-month contracts. If you cancel early on a term plan, you face an early termination fee of PHP 855 (approximately USD 15) for each remaining month on your contract. This means cancelling a 24-month plan with 10 months remaining would cost you PHP 8,550 in termination fees alone.

The Philippines does not grant a broad right to cancel any subscription simply because you changed your mind. Understanding whether you are locked into a contract is the critical first step before you contact support. This is why checking your original agreement and billing statement matters so much.

Why consumers in the philippines cancel viasat

Most users cancel Viasat for one of three reasons: service quality issues, cost, or relocation to an area with better alternatives.

Common reasons you might be cancelling

Weather-related service interruptions are the most frequent complaint. Satellite internet is more vulnerable to rain, storms, and atmospheric interference than fiber-based services. If you live in a monsoon-prone region or experience frequent weather disruptions, this can make Viasat frustrating to use. Users also report installation delays during peak demand periods and limited availability in some rural areas.

Cost is the second reason. At PHP 2,000 to PHP 3,000 per month, Viasat is often more expensive than fiber alternatives. If you have recently moved to an area where fiber is now available, or if you are struggling with your budget, cancelling makes financial sense.

Finally, some users cancel because they are relocating outside Viasat's service area or simply want to switch to a more reliable provider. At Stopee, we have seen thousands of users in similar situations succeed in cancelling cleanly and without paying unexpected fees.

When to cancel versus when to keep your service

You should cancel if you are experiencing chronic service problems, if better alternatives are now available in your area, or if you can no longer afford the monthly fees. You should consider keeping Viasat if you live in a truly underserved location where no fiber alternative exists, or if you have only been without service for a few days due to weather.

Do not cancel on impulse after one bad storm. Give yourself 7 to 14 days to see if service quality returns to normal. However, if weather interruptions happen monthly or if you know better alternatives exist nearby, moving forward with cancellation is the right choice.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair cancellation terms and unreasonable penalty fees.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the right to transparent contract terms and protection against one-sided penalties. If Viasat imposes termination fees that are grossly disproportionate to the actual losses they would incur from your early cancellation, those fees may be challenged as unfair under Philippine consumer law.

The law also requires that any cancellation charges be reasonable and related to actual damages. A flat PHP 855 per month for 10 months (PHP 8,550 total) might be reasonable on a high-value contract, but only if Viasat can justify it as a true cost recovery, not a profit margin. If you believe your termination fee is unfair, you can file a complaint with the Department of Trade and Industry (DTI).

Escalation paths if viasat refuses to cancel

If Viasat charges you after you have submitted a written cancellation request, or if the company refuses to cancel your account, document everything and escalate to the DTI Consumer Complaint Center. The DTI handles disputes between consumers and service providers and can compel companies to honor cancellation requests or refund improper charges.

Stopee recommends keeping copies of all cancellation correspondence, including the date you mailed your written request, any email confirmations, and your account statements. This evidence protects you if you need to file a formal complaint with the DTI.

Step-by-step cancellation process for viasat

Cancelling Viasat requires multiple steps because the company requires written notice, not just a phone call.

Preparation before you contact support

Take screenshots or photos of your current plan details, account number, service address, and latest bill before you begin. Note your next billing date and check whether you are still within a 12-month or 24-month commitment. If you are within a contract, calculate your early termination fee (PHP 855 per month remaining). This preparation ensures you understand your financial liability before you speak with support.

Also check when your billing cycle ends. If you are near the end of your billing period, you might time your cancellation to minimize the overlap between your termination request and your next charge. Viasat will continue billing you until it has formally acknowledged your cancellation in writing or by email.

How to cancel viasat by phone

You can initiate cancellation by phone, but this is not the final step.

1. Call Viasat customer service at their main support line (you will need to locate the current Philippines customer service number on the Viasat website or your bill).
2. Have your account number and service address ready when you call.
3. Tell the representative that you want to cancel your service and ask for the cancellation process in detail.
4. Ask the representative to email you a written cancellation confirmation that states your cancellation date and any termination fees.
5. Do not rely on the phone call alone. Warning: charges can continue if you do not follow up with written notice.
6. After the call, follow the written cancellation process below.

How to cancel viasat by written notice

Written notice is the formal requirement under Viasat's customer agreement. This is the step that actually stops your service and protects you from being billed after your cancellation date.

1. Send a written cancellation letter (registered mail or courier with tracking) to Viasat's cancellation address: P.O. Box 4427, Englewood, CO 80155, United States. Pro tip: Use a courier like LBC or J&T with proof of delivery; regular postal mail can take 3-4 weeks to reach Colorado.
2. Include the following in your letter:
   • Your full name and account number
   • Your service address in the Philippines
   • Your phone number and email address
   • The statement: "I request immediate cancellation of my Viasat residential internet service, effective [today's date or desired cancellation date]."
   • A request for written confirmation of your cancellation date
3. Keep a copy of the letter and your courier tracking number for your records.
4. Wait for Viasat to send a written or email confirmation of your cancellation. This typically takes 5-10 business days after they receive your letter.
5. Once you receive confirmation, contact your internet backup provider (if using one) and check your Viasat account online to confirm the cancellation status shows as "terminated."
6. Warning: Do not assume cancellation is complete until you receive written confirmation from Viasat. Continue to monitor your billing account.

What to do if you cancel viasat's EasyCare+ service separately

If you only want to cancel the EasyCare+ protection plan but keep your internet service, you must send a separate cancellation notice to a different address. EasyCare+ cancellations are handled at a separate center. Contact Viasat support to confirm the current address for EasyCare+ cancellations before you send your letter.

Understanding refunds and service credits after cancellation

Viasat's refund policy is limited, and most users do not receive refunds for unused service days.

Whether you will receive a refund

Under Viasat's standard customer agreement, you remain liable for fees until the company has formally terminated your agreement in writing or by email. The company does not automatically refund charges for the period between your cancellation request and your cancellation date.

If you cancel mid-month, you will likely owe charges through the end of your billing cycle. If your next billing date is in 5 days and you submit a cancellation request today, you will still be charged for those 5 days. Refunds for prorated unused service are generally not issued. This is why timing your cancellation near your billing cycle end matters.

How to dispute a charge after cancellation

If Viasat charges you after your confirmed cancellation date, contact the company immediately by email and request a reversal. Keep your cancellation confirmation letter and the date you received it. If the company does not refund the charge within 14 days, escalate to the DTI.

Stopee has helped thousands of consumers in the Philippines recover improper post-cancellation charges by documenting the cancellation date and requesting formal DTI intervention when companies refused to refund.

Common mistakes that delay or block your cancellation

Cancellation frustration is avoidable if you sidestep the traps that catch most users.

Mistakes that keep you charged after cancellation

The most common error is assuming a phone call cancels your account. It does not. Many users call, believe they have cancelled, and then find charges on their next bill. Viasat requires written notice, and that letter must reach the Colorado address and be processed by their team. Do not skip this step.

Second, users often send cancellation letters to the wrong address. The residential customer agreement specifies P.O. Box 4427 in Englewood, Colorado. Sending your letter to a different address or to a random Viasat office can delay processing by weeks. Always verify the address on your bill or on the official Viasat website before mailing.

Third, users forget to include critical information in their cancellation letter. If you do not provide your account number, service address, and clear cancellation request, Viasat cannot match your letter to your account and cannot process it. Your letter must be specific and complete.

Finally, users do not keep proof of delivery. If you mail your cancellation letter without tracking, and Viasat later claims they never received it, you have no evidence. Always use a courier with proof of delivery and keep the tracking number for at least 90 days after cancellation.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and final.

What to do after your viasat cancellation is complete

Cancellation is only the beginning. Your next steps matter just as much.

Protecting yourself after cancellation

After Viasat confirms your cancellation in writing, keep that confirmation letter for at least two years. Companies sometimes resurrect cancelled accounts by mistake, and having proof of your cancellation date protects you. Monitor your bank account for any unauthorized charges in the 30 days after your cancellation date. If a charge appears, contact your bank and file a chargeback dispute with proof of your cancellation letter.

Check your credit report after 60 days to ensure no collection activity appears related to your Viasat account. If Viasat improperly reported a debt or tried to collect a termination fee after your cancellation, you have the right to dispute that report with the credit bureau.

Moving to a new internet provider

Once Viasat confirms cancellation, contact your replacement internet provider (PLDT Home Fibr, Globe At Home, or Dito Telecommunity) and request installation as soon as possible. Many users experience a gap in service between cancellation and activation of their new provider. Plan ahead and avoid that gap by scheduling your new provider's installation before your Viasat service ends.

If you encounter any billing disputes or unexpected charges after your new provider activates, Stopee can help you document the issue and escalate to the DTI if needed. Stopee has resources to help you understand your rights and fight unfair charges.

Comparing viasat with philippine fiber alternatives

If you are cancelling Viasat due to cost or service quality, here is how the major providers compare.

If you are located in an area where fiber is available, switching to PLDT Home Fibr, Globe At Home, or Dito Telecommunity will save you PHP 700 to PHP 800 per month while providing faster, more reliable service. Most fiber providers require no long-term contract, which gives you flexibility that Viasat does not offer.

Final summary and next steps

Cancelling Viasat requires written notice sent to P.O. Box 4427 in Englewood, Colorado, along with a phone call to initiate the process. You must include your account number, service address, and clear cancellation request in your letter. Do not assume your cancellation is complete until you receive written confirmation from Viasat.

If you are within a contract, you will owe an early termination fee of PHP 855 for each remaining month. This fee may be challenged as unfair under the Consumer Act of the Philippines (Republic Act No. 7394) if it exceeds actual damages. If Viasat refuses to cancel or continues charging you after your cancellation date, escalate your complaint to the Department of Trade and Industry (DTI).

Keep all cancellation correspondence, tracking numbers, and confirmation letters for at least two years. Monitor your account for 30 days after cancellation to ensure no unauthorized charges appear. Stopee has helped thousands of consumers in the Philippines cancel satellite and broadband services cleanly and without unexpected fees. If you need guidance on your specific cancellation, or if you encounter resistance from Viasat, Stopee is here to help you understand your rights and options. Visit Stopee (stopee.com) to explore your cancellation resources and to connect with consumer advocates who understand Philippine consumer law.

Viasat cancellation address

Send your written cancellation notice to:

Viasat Inc. Residential Services
P.O. Box 4427
Englewood, CO 80155
United States

Use a courier with proof of delivery (LBC, J&T, or equivalent). Regular postal mail takes 3-4 weeks and leaves no tracking evidence. Keep your courier receipt and tracking number for your records.