Manage Burner

How to cancel burner and stop recurring charges in the philippines

What burner is and why you might need to cancel

Burner is a mobile app that gives you temporary phone numbers for calls, texts, and picture messages. The app is built by Ad Hoc Labs, Inc., based in Los Angeles, and it charges you a monthly or annual subscription to use these temporary numbers. Many Filipinos use Burner for privacy, online shopping, dating apps, or business purposes where they want to keep their real phone number private.

The problem is that Burner's cancellation process confuses a lot of users. You delete the app, think you have cancelled, and then your credit card keeps getting charged. At Stopee, we have helped thousands of consumers stop unwanted charges like these, and Burner cancellations are among the most common requests we see.

Burner pricing in the philippines

Burner bills you in US dollars, so your actual peso charges depend on the current exchange rate. Here is what you are likely paying each month or year:

If you have been charged multiple times after you thought you cancelled, do not panic. The Consumer Act of the Philippines (Republic Act No. 7394) protects you against deceptive billing practices, and you have the right to demand a refund.

Why cancelling burner matters

Deleting the Burner app from your phone does NOT cancel your subscription. This is the single biggest mistake Burner users make. Your subscription renews automatically on your billing date, and the charges keep coming even if you never open the app again. If you have a one-year plan, you could be charged ₱2,705 or more even though you stopped using the service months ago.

Stopping unwanted charges is your right as a consumer. At Stopee, we believe you should know exactly how to control your own subscriptions, and we will walk you through every step.

Your consumer rights under philippine law

The Consumer Act of the Philippines protects you against unfair billing, misleading subscription terms, and failure to honour cancellation requests. If Burner continues to charge you after you cancel, you have legal grounds to dispute those charges.

What the consumer act says about subscriptions

Republic Act No. 7394 requires that any company offering a subscription must make the cancellation process clear and easy. The law says you have the right to cancel at any time, and the company must honour your cancellation promptly. If they keep billing you after you request cancellation, they are violating the law.

You also have the right to a refund if you cancel within a reasonable period and have not used the service. Many users do not know this and simply accept unauthorised charges. Stopee recommends that you always keep proof of your cancellation request, because this proof is your strongest weapon if you need to dispute charges with your bank or credit card company.

How to escalate a billing dispute

If Burner refuses to refund you or stops responding to your cancellation request, you can file a complaint with the Department of Trade and Industry (DTI). The DTI is the government agency that enforces consumer protection laws in the Philippines. You can file a complaint online at www.dti.gov.ph or visit your local DTI office.

Document everything: screenshots of your subscription page, copies of your cancellation emails, bank statements showing the charges, and any replies from Burner support. This evidence makes your DTI complaint much stronger and speeds up the process.

Cancellation methods based on where you subscribed

The way you cancel Burner depends entirely on where you bought your subscription. This is crucial because cancelling in the wrong place leaves your subscription active.

If you subscribed through the burner website

You bought directly from Burner if you entered your card details on app.burnerapp.com or burnerapp.com. This is the easiest cancellation path because you control everything from your Burner account.

1. Go to app.burnerapp.com and log in with your email and password
   • If you forgot your password, click "Forgot password?" and reset it now
2. Click your account profile icon or "Account" in the menu
3. Select "Subscription" or "Billing"
4. Find your active subscription and click "Cancel subscription" or "Manage subscription"
5. Read any cancellation warnings or retention offers, then confirm your cancellation by clicking the final "Cancel" button
6. Wait for a confirmation email from support@burnerapp.com
   • This email is your proof of cancellation. Save it
   • Check your spam folder if the email does not arrive within 10 minutes
7. Screenshot your account page showing "No active subscription" or "Cancelled"

Pro tip: Do not close the cancellation page until you see a final confirmation message or button. Many users close too early and leave their subscription active by accident.

If you subscribed through apple app store

If you bought Burner on an iPhone or iPad, you subscribed through Apple, not Burner directly. You must cancel through Apple, not through the Burner app.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find "Burner" in your active subscriptions list
5. Tap "Burner"
6. Tap "Cancel subscription"
7. Follow the on-screen prompts to confirm
   • Apple may offer you a discount to keep your subscription. Ignore this and proceed to cancel
8. You will see a message saying your subscription ends on a specific date
   • Screenshot this date. Your access ends then, and no charge will occur after

Warning: Deleting the Burner app does not cancel your Apple subscription. You must follow the steps above, or your charge will continue every month.

If you subscribed through google play

Android users who bought Burner through Google Play must cancel within Google Play itself. The Burner app cannot cancel an App Store or Google Play subscription.

1. Open the Google Play Store app on your Android phone
2. Tap your profile icon in the top-right corner
3. Select "Manage subscriptions"
4. Find "Burner" in your active subscriptions
5. Tap "Burner"
6. Tap "Cancel subscription"
7. Select your reason for cancellation (optional)
8. Tap "Cancel subscription" again to confirm
9. You will see your final billing date
   • Screenshot this. Your subscription ends on this date, and you will not be charged again

Pro tip: Google Play sometimes offers a last-minute discount or free trial extension. Do not accept these if you want to cancel completely. Keep tapping until you reach the final cancellation confirmation.

Timeline and what happens after you cancel

Understanding the cancellation timeline helps you know when your charges will stop and when to follow up if something goes wrong.

Immediate actions after cancellation

The moment you cancel, your subscription status changes, but your access may not stop immediately. Here is what happens next:

• Your subscription officially cancels on the billing system within 5 to 15 minutes
• You receive a confirmation email from Burner or your payment platform within 30 minutes
• Your access to paid features (like additional lines or verified numbers) continues until your current billing period ends
• Your next renewal date disappears from your account
• No charge will occur on your card after your current billing period expires

Do not assume the cancellation failed if your app still works. Burner lets you keep using the service until your paid period ends. This is normal and legal under Philippine consumer law.

What to do in the week after cancellation

Give Stopee your attention for one more task after you cancel. Log into your account 3 to 7 days later and verify that your subscription shows as "Inactive," "Cancelled," or "No active subscription." If your subscription still shows as active, immediately contact Burner support at support@burnerapp.com with a screenshot of your cancellation confirmation email.

Check your bank or credit card statement 10 to 15 days after cancellation to make sure no new charge appears. If you see a charge after your cancellation date, contact your bank immediately and ask them to reverse it as an unauthorized charge. Include your cancellation confirmation email as proof.

Refunds and reversals for unwanted charges

If Burner charged you after you cancelled, you have the right to demand a refund under the Consumer Act of the Philippines.

How to request a refund from burner

First, contact Burner support directly. Email support@burnerapp.com with the subject line "Refund request for unauthorized charge" and include:

• Your Burner account email address
• The amount charged (e.g., "₱2,705 charged on [date]")
• Your cancellation confirmation email or screenshot
• The date you requested cancellation
• A clear statement: "I cancelled my subscription on [date] and request a full refund for charges after this date"

Burner support usually replies within 3 to 5 business days. If they agree, they will process a refund to your original payment method within 5 to 10 business days.

If burner refuses to refund you

If Burner does not respond, refuses your refund, or says the charge was valid, you can dispute the charge with your bank or credit card company. This is called a chargeback, and it is your legal right as a consumer in the Philippines.

1. Contact your bank or credit card issuer by phone or through their online banking app
2. Tell them: "I want to dispute a charge from Burner. I cancelled my subscription, and this charge was unauthorized"
3. Provide them with your cancellation confirmation email or screenshot
4. Your bank will open a dispute case and ask Burner to prove the charge was authorised
5. Because you have cancellation proof, Burner cannot defend the charge
6. Your bank will reverse the charge within 15 to 30 days

Stopee recommends keeping every confirmation email and screenshot you receive from Burner or your payment platform. These are your legal proof that you cancelled and did not authorize further charges.

Common mistakes that delay cancellation

Cancellation failures are rarely your fault. Most happen because Burner's process is unclear or because you cancelled in the wrong place. Let us show you what to avoid.

Deleting the app instead of cancelling the subscription

This is the number one mistake Stopee users report. You tap and hold the Burner app icon, select "Uninstall" or "Remove," and think you are done. You are not. The app is gone, but your subscription is still active and your card keeps getting charged.

Deleting an app only removes it from your phone. It does nothing to your subscription or billing. Always cancel your subscription first (using the steps above for your platform), then delete the app if you want to.

Cancelling in the wrong place

If you bought Burner through the App Store but try to cancel within the Burner app itself, the cancellation will not work. Many users make this mistake because the Burner app has account settings and a profile page. These settings do not control your App Store or Google Play subscription, so clicking "Cancel" in the app does nothing if you subscribed through a store.

Pro tip: Before you cancel, go back to your original receipt email and check which platform charged you. That is the platform where you must cancel.

Closing the cancellation page before confirmation

When you click "Cancel subscription" on the Burner website, the app usually shows a confirmation page or asks you to confirm one more time. If you close this page or navigate away before you see the final "Subscription cancelled" message, your cancellation may not have gone through.

Always wait for a final confirmation screen or email. Do not assume the cancellation worked just because you clicked a button.

Not saving your cancellation proof

If a charge appears after you cancel, you will need proof that you cancelled. Save every confirmation email, screenshot of your subscription page showing "Inactive," and any message from Burner support. These are your only defence if you need to dispute a charge with your bank or file a complaint with the DTI.

How to avoid reactivating your subscription by accident

After you cancel, avoid these actions that might accidentally restart your Burner subscription:

• Do not click "Reactivate" or "Renew" if Burner sends you an offer email after cancellation
• Do not log back into the Burner app with the intention of buying a new subscription unless you are sure you want to restart billing
• Do not click links in promotional emails from Burner that say "Get [X] discount to restart"
• If you reinstall the Burner app after cancellation, do not link it to the same email address you cancelled from, or you may see options to restart the old subscription

Once your subscription ends, Burner owns no claim to future billing. You are in control.

Cancellation checklist before you start

Print or screenshot this checklist so you know you have completed every step:

Pricing comparison and alternatives to burner

If Burner no longer meets your needs, you may want to compare it with other temporary number services available to Philippine users.

Stopee has helped thousands of consumers switch away from expensive or frustrating subscriptions. If you are cancelling Burner because another service works better for you, Stopee can also guide you through cancelling that service if you need to.

How to contact burner if you need help

Burner support is available by email only. There is no Philippines phone number or local office.

Official burner contact information

Email: support@burnerapp.com

Mailing address (official): Ad Hoc Labs, Inc., Los Angeles, United States

Support website: support.burnerapp.com

Response time: 3 to 5 business days (may be slower during weekends or holidays)

When you email Burner support about cancellation or refunds, use your full account email address and include the transaction ID from your receipt. Be clear and direct: "I cancelled my subscription on [date], and I have a confirmation email. I am requesting a refund for unauthorized charges after this date."

Escalating beyond burner support

If Burner support does not respond or refuses your refund, you have options outside of Burner:

• File a chargeback with your bank or credit card company (as described above)
• File a complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph
• Report the charge as unauthorized to your payment platform (Apple, Google Play, or your card issuer)

You do not have to accept unauthorized charges. Philippine law is on your side, and Stopee believes every consumer deserves clarity and fairness when cancelling a subscription.

Final summary: taking control of your burner subscription

Cancelling Burner is straightforward once you know where you subscribed and which platform to use. The key steps are simple: log in, find your subscription, click cancel, and save your confirmation email. Do not delete the app, do not assume the subscription is gone, and do not ignore charges after you cancel.

Remember that the Consumer Act of the Philippines protects you. If Burner charges you after you cancel or refuses to honour your cancellation request, you have the right to demand a refund and escalate to the DTI.

At Stopee, we understand that cancelling subscriptions should not be stressful. Stopee has helped thousands of consumers stop unwanted charges, recover unauthorized refunds, and take control of their billing. If you are struggling with Burner cancellation or any other subscription, Stopee is here to walk you through every step. Visit Stopee.com today and let us help you cancel with confidence.

You deserve clarity, control, and fairness. Stopee is on your side.