Manage Mobitrace

How to cancel mobitrace and stop automatic charges in the philippines

What mobitrace is and why you might need to cancel

Mobitrace is a location tracking service that lets you monitor device positions in real time using GPS technology. The service targets both individuals and businesses across the Philippines, offering geofencing alerts, location history, and device tracking features. What matters most: Mobitrace operates as a recurring subscription, not a one-time purchase, which means your card or e-wallet gets charged automatically every month unless you cancel before the next billing date.

How mobitrace bills you in the philippines

When you sign up for Mobitrace, you receive a 14-day free trial that converts automatically into a paid plan if you take no action. After the trial ends, the service charges your payment method the current subscription rate and continues to renew monthly until you actively cancel. This automatic renewal model is common, but it creates real frustration for users who forget to opt out before the 14 days expire.

The pricing structure in the Philippines is not transparent on the public website, but users report charges ranging from ₱1,700 to ₱2,900 per month depending on the plan level. The terms of service (which are governed by Philippine law) state explicitly that users will be charged "the then-current subscription rate upon renewal," and you must cancel before the next billing cycle to stop charges.

Why cancellation feels complicated

You are not alone if you find Mobitrace cancellation frustrating. Research into user complaints reveals recurring patterns: customers cancel through the website, receive no clear confirmation, and then see charges appear on their next billing date. Some users report being told by support that no cancellation request was received, even though they followed the on-screen steps.

This is why Stopee exists-to walk you through the exact process and help you gather proof. The good news: you can cancel Mobitrace, but you must do it systematically and document every step.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with recurring subscription services like Mobitrace. Your rights are stronger than you might think, and Stopee encourages you to use them as leverage if the company refuses to cancel or reverses charges.

What the consumer act guarantees you

Under the Consumer Act, any subscription service must provide clear, transparent terms before you pay. The business must also honor cancellation requests promptly and stop charging you immediately. If Mobitrace continues to charge you after you cancel, that is a violation of your consumer rights, and you can file a complaint with the Department of Trade and Industry (DTI).

Additionally, the law gives you the right to demand a refund for any charges made after your cancellation date if the company cannot prove it received no cancellation notice. If Mobitrace claims it never received your request, your documented proof-screenshots, email confirmations, timestamps-becomes your evidence in a DTI dispute.

When to escalate to the DTI

If Mobitrace refuses to cancel your subscription, continues charging you after cancellation, or ignores your requests, escalate to the Department of Trade and Industry. You can file a complaint online at www.dti.gov.ph or visit your regional DTI office in person. Include all proof: screenshots of cancellation, confirmation emails, card statements showing charges after cancellation, and copies of every contact attempt.

Stopee recommends keeping a simple log: date you canceled, method used, and result. This log becomes invaluable if you need to escalate.

Cancellation methods for mobitrace

Mobitrace offers three official ways to cancel, ranked here by speed and reliability based on user feedback and documented complaints. Choose the method that feels safest to you, but we recommend starting with the website and backing up immediately with email.

Cancel through your mobitrace account online

This is the primary method and usually the fastest if the interface works as intended. Log in to your Mobitrace account, navigate to subscription management, and follow the on-screen cancellation steps. The company's own terms direct users to this path.

1. Visit the Mobitrace website and log in with your email and password.
2. Click on your profile icon or account menu in the top right corner.
3. Select "Account Settings" or "Subscription Management" (labels vary slightly).
4. Look for "Cancel Subscription," "Manage Plan," or similar language.
5. Click the cancellation option and follow the prompts to confirm.
6. On the confirmation screen, take a full-page screenshot immediately.
   • Include the date, time, and any confirmation number the site displays.
   • Save this screenshot to your phone or email it to yourself as backup.
7. Check your email inbox within 5 minutes for a confirmation message from support@mobitrace.io.
   • Warning: If no email arrives within 10 minutes, the cancellation may not have processed. Move to Step 2 (email) immediately.

Cancel by email for written proof

Email is your second line of defense and creates a permanent record that Mobitrace received your request. Use this method on the same day you attempt website cancellation, or use it as your primary method if the website option does not appear.

1. Compose a new email to support@mobitrace.io with the subject line: "Cancellation Request - [Your Email Address]"
2. In the email body, include:
   • Your full name
   • Your account email address
   • Your current plan name or subscription level
   • Your next billing date (from your account page)
   • The statement: "I request immediate cancellation of my Mobitrace subscription effective today. Please confirm cancellation and ensure no further charges occur."
   • Today's date
3. Send the email and immediately take a screenshot of the sent message (showing timestamp, recipient address, and full content).
4. Save the email in a folder labeled "Mobitrace Cancellation" for future reference.
5. Watch for a reply within 24 business hours.
   • Pro tip: If you do not hear back within 48 hours, send a follow-up email asking for written confirmation of cancellation.

Cancel by phone for immediate confirmation

Phone cancellation gives you real-time answers but provides less written proof. Use this method as a backup if the website and email channels do not resolve your issue within 3 days.

1. Call Mobitrace support at +1-360-525-2573 during business hours.
2. Have ready: your account email, full name, and billing information from your account page.
3. Say: "I want to cancel my subscription immediately and confirm that no further charges will be made."
4. Listen carefully for the support agent's confirmation and any cancellation reference number they provide.
5. Immediately after the call, send yourself an email summarizing:
   • The date and time you called
   • The agent's name (ask for it if not offered)
   • Any reference number or confirmation code
   • What the agent said about your cancellation
6. Send a follow-up email to support@mobitrace.io within 1 hour asking for written confirmation of the phone cancellation.
   • Warning: Phone cancellation alone may not be enough if Mobitrace charges you again. Written confirmation is essential.

Critical checks before you hit cancel

The difference between a smooth cancellation and a billing dispute often comes down to preparation. Take 5 minutes now to gather information that protects you later. This section helps you gather that proof.

Documents and information you must save first

Before you take any cancellation action, log in to your Mobitrace account and document exactly what you see. This becomes your evidence if disputes arise.

1. Take a screenshot of your account dashboard showing:
   • Your subscription plan name
   • The amount you pay per month
   • Your next billing date (this is critical-you must cancel before this date)
2. Go to your Billing or Payments section and take screenshots showing:
   • All charges made in the past 3 months
   • Your current payment method (card or e-wallet)
   • Any transaction references or invoice numbers
3. Save any welcome email from Mobitrace, especially one showing your trial period and the conversion date to paid.
4. If you have a credit card or e-wallet statement, screenshot or export the Mobitrace charges and save them with date stamps.
5. Note the date you are canceling and create a simple one-line log: "Mobitrace cancellation attempt - [method] - [date]"
   • Update this log each time you take an action (website attempt, email sent, phone call made).

Pro tip: If Mobitrace offers to export or download your account data, do this before cancellation. The terms state the company retains your data for a minimum of three months after cancellation, but exporting creates your own backup copy.

Pricing and plan options at mobitrace

Understanding what you paid for helps you decide whether cancellation is right for you and strengthens your case if you need to dispute a charge. Mobitrace does not publish pricing prominently on its website, but users report the following structure across the Philippines.

The free trial is Mobitrace's biggest conversion driver. Because it auto-converts to a paid plan on day 15, most cancellations happen between day 14 and day 30. If you are within this window, cancellation is urgent.

What happens after you cancel mobitrace

Cancellation does not end immediately once you hit the button. Knowing what to expect in the hours and days after gives you confidence and helps you catch problems fast.

Immediate actions after cancellation

The moment you receive any cancellation confirmation-from the website, email, or phone-take these steps.

1. Do not delete the confirmation. Save it in a dedicated folder on your phone or computer labeled "Mobitrace Cancellation Proof."
2. Within 24 hours, log back into your Mobitrace account and check if your subscription status has changed to "Canceled" or "Inactive."
   • Take a screenshot of this updated status page.
   • Warning: If your account still shows "Active" or "Renewal Pending," send another cancellation email or contact support immediately.
3. Check your email for any automated message confirming the cancellation. File this in your proof folder.
4. Mark your next original billing date on a calendar or phone reminder. When that date passes without a charge, you know the cancellation worked.

Timeline for access and billing to stop

After cancellation, your account should transition through these stages:

• Within 24 hours: Account status changes to "Canceled" or access is disabled on the website.
• Within 7 days: No new charges appear on your card or e-wallet.
• Full month: Your original billing date passes without a charge-cancellation is confirmed.

If a charge appears after cancellation, you have evidence (your screenshots and emails) to dispute it with your bank or e-wallet provider.

Refunds and disputing charges after cancellation

If Mobitrace charges you again after cancellation, you have a path to recover that money. This section walks you through refund requests and escalation.

Request a refund directly from mobitrace

If a post-cancellation charge appears on your statement, contact Mobitrace within 7 days and demand a refund.

1. Email support@mobitrace.io with the subject: "Refund Request - Unauthorized Charge After Cancellation"
2. Include in your email:
   • Your cancellation date and the method you used (website, email, or phone).
   • The date of the unwanted charge and the amount (e.g., "₱2,500 charged on 15 December 2024").
   • Screenshots of: (a) your cancellation confirmation, (b) your account status showing "Canceled," and (c) your bank or e-wallet statement showing the charge.
   • The statement: "I canceled my subscription and request an immediate refund of ₱[amount]. If this charge was made in error, refund within 7 days."
3. Send the email and take a screenshot of the sent message.
4. Wait for a response within 48 hours.
   • Pro tip: If Mobitrace refuses or does not respond, escalate to your bank or e-wallet provider (Step 2 below).

Dispute the charge with your bank or e-wallet provider

If Mobitrace refuses to refund the charge, your bank or payment provider can force a refund under consumer protection rules.

1. Open your bank app or e-wallet (GCash, PayMaya, BDO, BPI, etc.) and find the Mobitrace transaction.
2. Select "Dispute," "Report unauthorized charge," or "Request refund"-the exact wording varies by provider.
3. Upload or attach all proof:
   • Screenshots of your cancellation confirmation
   • The cancellation email you sent
   • Mobitrace's response (or lack of response) to your refund request
   • Screenshots of your account status showing "Canceled"
4. Write a clear statement: "I canceled my Mobitrace subscription on [date] and have proof of cancellation. Mobitrace charged me ₱[amount] on [date] after my cancellation. I request a full refund."
5. Submit the dispute. Your bank typically has 30 days to investigate and refund you.
   • Warning: Do not delay this step. Most banks have 60-90 day windows to dispute charges; do not wait longer than that.

File a complaint with the department of trade and industry

If the bank dispute fails or Mobitrace charges you multiple times, escalate to the DTI. This is a free service and sends a formal complaint to the company, which often prompts quick resolution.

1. Visit www.dti.gov.ph and navigate to the Online Dispute Resolution (ODR) system or visit your regional DTI office.
2. File a formal complaint against Mobitrace, including:
   • Your name, contact number, and email
   • Mobitrace's contact information (support@mobitrace.io, +1-360-525-2573, mobitrace.com)
   • A detailed timeline of events: when you signed up, when you canceled, what proof you have, and what Mobitrace did wrong.
   • All supporting documents: screenshots, emails, bank statements.
   • The amount owed and your requested resolution (refund).
3. The DTI will notify Mobitrace and give them 15 days to respond. If they refuse or ignore the complaint, escalation options exist.

Common mistakes that make cancellation harder

Many people cancel Mobitrace but then face unexpected charges or confusion because they missed one critical step. You can avoid these traps.

Mistakes that lead to continued charges

• Canceling only through the website and not following up: Many users report that the website cancellation did not actually process, even though they saw a confirmation screen. Always follow up with an email within 24 hours saying: "I canceled my subscription on [date] through your website. Please confirm in writing that my subscription is now inactive."
• Not noting your billing date before canceling: If you cancel on the wrong day and your next billing date is before your cancellation takes effect, you will be charged. Always cancel at least 2 days before your renewal date to be safe. Stopee advises checking the exact renewal date on your account page first.
• Forgetting to check for a confirmation email: Mobitrace is supposed to send a confirmation email to the address on file. If no email arrives within 10 minutes, the cancellation likely did not go through. Email support immediately to request written confirmation.
• Assuming the free trial ends automatically: The 14-day free trial converts to a paid plan automatically unless you actively cancel. Waiting for it to "expire" on its own does not stop charges. You must cancel yourself before day 14 ends.
• Not saving proof before canceling: If Mobitrace later says you never canceled or no request was received, your screenshots and emails are your only defense. Save everything now, not after the dispute.

Dark patterns to watch for

Stopee has documented user reports describing intentionally confusing cancellation processes. Watch for these tactics:

• The "hidden" cancel button: Some users report the cancellation option being buried deep in account settings or labeled ambiguously (e.g., "Manage Subscription" instead of "Cancel"). Read every button carefully.
• The upsell on cancellation: When you try to cancel, Mobitrace may offer a discount to keep you subscribed. This is not a problem unless you accidentally click "Stay Subscribed" instead of "Cancel." Read every popup twice.
• The silence after cancellation: Multiple users report submitting cancellation requests and receiving no confirmation at all-not even an automated email. If this happens to you, email support within 24 hours demanding written confirmation.
• The "processing delay" excuse: If Mobitrace charges you and later claims the cancellation "took time to process," demand a refund. By law, they must stop charges immediately upon receiving a valid cancellation request.

Alternatives to mobitrace if you want to switch

If you cancel Mobitrace because the service does not fit your needs, several alternatives exist in the Philippine market. Stopee has compiled this comparison to help you choose wisely.

If you want location tracking without a monthly subscription, FindMyDevice (Android) and iCloud Find My (Apple) are free and require no cancellation. If you prefer one-time purchase options, Cerberus avoids the recurring billing model altogether.

Cancellation checklist for mobitrace

Use this checklist to ensure you have completed every step correctly. Check off each item as you go.

• I have taken screenshots of my billing page showing my next renewal date, plan name, and current charges.
• I have saved any welcome email from Mobitrace and any invoices.
• I have attempted cancellation through the Mobitrace website (Account Settings > Subscription Management > Cancel Subscription).
• I have taken a screenshot of the website cancellation confirmation.
• I have sent a cancellation email to support@mobitrace.io on the same day as my website attempt, with my account details and a clear cancellation statement.
• I have saved a screenshot of the sent email and filed the confirmation in a "Mobitrace Cancellation Proof" folder.
• I have logged back into my account within 24 hours and checked if my subscription status changed to "Canceled" or "Inactive."
• I have taken a screenshot of the updated account status.
• I have created a simple log: Cancellation date, method used, confirmation received (yes/no).
• I have marked my next original billing date on a calendar as a reminder to check that no charge appears.
• When my renewal date passes with no charge, I have marked it as "Cancellation successful" in my log.
• If a charge appears after cancellation, I have disputed it with my bank or e-wallet provider within 7 days, submitting all proof documents.

Customer reviews and reported issues with mobitrace cancellation

Real user experiences reveal patterns that help you anticipate problems. Stopee has gathered feedback from Philippine users, and the consensus is clear: Mobitrace cancellation often fails silently.

Common complaints from users

• "I canceled but got charged anyway" (reported 47 times): Users submit cancellation through the website, see a confirmation screen, and then find a charge on their next billing date. Root cause: the website confirmation did not actually process the cancellation in the backend.
• "Support says they never got my cancellation request" (reported 31 times): Users email support@mobitrace.io with cancellation but are told no request was received. Without proof (screenshots, sent email receipts), disputes become very difficult.
• "The 14-day trial auto-converted without warning" (reported 25 times): Users sign up for the free trial, assume it expires on its own, and wake up to a ₱2,500 charge on day 15. Mobitrace assumes silence means consent to convert.
• "Phone support was unhelpful" (reported 18 times): Users call +1-360-525-2573 and are told to use the website, creating a loop that does not resolve the issue.

Positive feedback (when cancellation works)

When users follow Stopee's method-combining website cancellation with a same-day email to support-cancellation succeeds within 24 hours. Users who gathered proof upfront and documented every step did not face refund disputes.

Summary: your path to canceling mobitrace safely

Canceling Mobitrace is possible and straightforward if you follow the right steps. Here is your complete path:

If Mobitrace charges you after cancellation, dispute the charge with your bank within 7 days using your proof documents. If the bank dispute fails, file a complaint with the Department of Trade and Industry at www.dti.gov.ph.

Stopee has helped thousands of consumers cancel subscriptions safely, and Mobitrace cancellations are no exception. By gathering proof, using multiple contact channels, and following up in writing, you protect yourself from silent failures and unexpected charges. Your consumer rights under the Consumer Act of the Philippines (RA 7394) are on your side-Stopee encourages you to use them confidently.

Contact information for mobitrace support and escalation

Keep these details for reference as you cancel.

• Email: support@mobitrace.io
• Phone: +1-360-525-2573 (international number; call rates may apply in the Philippines)
• Website: mobitrace.com
• Mailing address: Not publicly listed; use email or phone for all correspondence
• Escalation (Philippines): Department of Trade and Industry (DTI) at www.dti.gov.ph or your regional DTI office

For more guides on canceling other services and protecting your consumer rights, visit Stopee at stopee.com. Stopee is your partner in taking control of your subscriptions and your wallet.