Manage Opus

How to cancel opus and stop auto-renewal charges in the philippines

What opus is and why you might want to cancel

Opus is a subscription-based music-streaming service available to users in the Philippines, offering ad-free listening, personalized playlists, offline downloads, and curated recommendations. You pay a recurring fee, usually charged annually or monthly, depending on the plan you selected. The service operates from a Mandaluyong office and accepts local payment methods including cards, GCash, Maya, and in-app purchases through the Google Play Store or Apple App Store.

The challenge many Filipino users face is that Opus does not make its cancellation process transparent across all channels. Between the website, email support, and in-app options, the instructions are scattered, and one missed step can result in an unwanted charge hitting your account after your trial or current billing period ends. At Stopee, we have helped thousands of consumers navigate exactly this kind of confusion, so we have built a clear roadmap for you.

How the service works and what you are paying for

When you sign up for Opus, you begin either with a free trial or directly into a paid subscription plan. During a free trial, you gain access to all premium features without payment for a set period, usually 7 to 30 days depending on any promotion running at the time. At the end of that trial, Opus automatically renews your subscription and charges the full annual or monthly fee to your registered payment method unless you cancel beforehand.

The paid subscription unlocks unlimited offline downloads, removes all advertisements, and enables access to a wider catalog of music with better audio quality. The billing renewal is automatic, meaning Opus will charge you again at the start of each new period (monthly or annual) until you actively cancel.

For Philippine customers, exact pricing in PHP appears on your account billing page rather than on public listings, so your invoice or account statement is your source of truth for the exact amount you are being charged each cycle.

Main payment methods and where cancellation can go wrong

You may have started your Opus subscription through one of four channels: the web browser (opus.ph), the Google Play Store (Android), the Apple App Store (iOS), or a direct card payment arrangement. This matters enormously because Opus does not always sync cancellations across all these platforms seamlessly. If you cancel on the website but your subscription was created in the Google Play Store, the cancellation may not register, and you will still be billed.

The same risk applies if you use a third-party payment platform like GCash or Maya. Your cancellation request must be submitted through the exact channel where the subscription was created, or the charge will continue. This is one of the most common traps, and Stopee has documented hundreds of cases where users cancelled in one place but got charged anyway because they used the wrong method.

Why you should cancel opus before your next billing date

Auto-renewal and the 15-day notice rule

Opus operates on an automatic renewal model. Once your current subscription period ends, the service immediately charges your payment method and extends your access for another cycle. To prevent this charge, you must cancel before the end of your current billing period.

According to local consumer practice and terms referenced by Philippine service providers, Opus requires you to submit a cancellation notice at least 15 days before your renewal date for the cancellation to take effect. If you cancel with fewer than 15 days remaining, your request may be processed after your next charge has already been deducted, leaving you with an unwanted charge that requires a separate refund claim.

Pro tip: If your renewal date is January 15, you must cancel by January 1 at the latest. Mark this date in your phone calendar immediately after signing up so you never miss the window.

When to cancel: timing and the free trial trap

If you are still in a free trial, you can cancel at any time during that period and avoid all charges. However, the moment your trial ends, a full subscription charge is triggered automatically. Many Filipino users assume they have a few days of grace after the trial expires to cancel, but that is a costly mistake. The charge posts before most people realize the trial has ended.

The safest approach is to cancel immediately after signing up for the trial, even if you still want to use the service. You can typically still access Opus until the end of your paid or trial period, and this gives you a full refund window without risk of a surprise charge.

Warning: Do not rely on email reminders from Opus to tell you when your trial is ending. Set your own reminder at least 20 days before the trial end date so that you have time to process your cancellation request through Stopee's recommended channels.

How to cancel opus step by step

Prepare your account before you cancel

Before you submit a cancellation request, gather specific information so that your request cannot be lost or ignored by Opus support.

1. Open your Opus app or log in at opus.ph using your email and password
   • Go to your Account or Profile section
   • Take a screenshot of your plan name, renewal date, and billing amount in PHP
2. Check your registered payment method
   • Confirm whether it is a credit card, debit card, GCash, Maya, or an in-app store (Google Play or Apple App Store)
   • Save a photo of this information
3. Open your last billing email from Opus
   • Save or screenshot the receipt with the transaction reference number
   • This proof will be essential if you need to dispute a charge or claim a refund later
4. Back up any offline downloads or saved playlists
   • Once your subscription ends, offline access and personalized content may disappear
   • Export or screenshot any essential information before the cancellation takes effect

Cancel via the opus website or app account settings

The web-based cancellation route is the most direct method if your subscription was created through opus.ph or a standard credit card payment.

1. Log in to your Opus account at opus.ph using your email address and password
2. Navigate to Account Settings or Subscription Settings (usually found under your profile menu)
3. Look for an option labeled Manage Subscription, Billing, or My Plans
4. Click Cancel Subscription or Downgrade Plan
   • Opus may offer you a discount or retention incentive at this point; decline it if you are certain you want to leave
5. Select your reason for cancellation from the dropdown menu (optional but helpful for Opus to improve its service)
6. Confirm the cancellation by clicking the final Confirm or Cancel Subscription button
   • You will receive an on-screen confirmation message with a cancellation date
7. Screenshot this confirmation page as your proof of cancellation
   • Save this image in a cloud folder or email it to yourself for safekeeping
8. Check your email within 24 hours for a cancellation confirmation email from Opus
   • This email should state your cancellation date and final billing date
   • If you do not receive this email, contact Opus support immediately to verify the cancellation was processed

Cancel if your subscription is linked to google play store or apple app store

If you created your Opus account by downloading the app and subscribing through the in-app store, you must cancel through that platform, not through the Opus website. A web-based cancellation will not work in this case.

For Google Play Store (Android):

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions or Payments and subscriptions
4. Find Opus in the list of active subscriptions and tap it
5. Tap Cancel subscription
6. Choose your reason and confirm the cancellation
   • Google will display your final billing date
7. Screenshot the cancellation confirmation for your records

For Apple App Store (iOS):

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select Subscriptions or Manage subscriptions (language varies by iOS version)
4. Find Opus in the list and tap it
5. Tap Cancel Subscription or Edit Subscription
6. Confirm the cancellation
   • Apple will show you the exact date your access will end
7. Take a screenshot of this confirmation as proof

Cancel via email if the app or website option fails

If you cannot find the cancellation option in your account or the button does not work, you can submit a cancellation request by email. This method creates a written record that Stopee recommends for added protection.

1. Open your email client and compose a new message to sales@opus.ph
2. Use this subject line: Request to cancel subscription - [Your Email Address]
3. In the body of the email, include:
   • Your full name and the email address associated with your Opus account
   • Your account subscription plan name (monthly, annual, trial, etc.)
   • Your next renewal date (copy this from your account page)
   • Your request: "I wish to cancel my Opus subscription effective immediately. Please confirm cancellation and provide the cancellation reference number."
4. Attach a screenshot of your Opus account billing page as evidence of your subscription
5. Send the email and note the date and time in your calendar
6. Wait for a reply within 3 to 5 business days (Monday to Friday)
   • If you do not receive a reply after 5 days, send a follow-up email or call the Philippine office

Cancel via phone if you need immediate assistance

For direct assistance, you can contact Opus through their Philippine office phone line, though email typically provides a better paper trail for dispute purposes.

1. Call Opus Philippines at (02) 7943-5391 during business hours (Monday to Friday, 9 am to 5 pm GMT)
2. Explain that you wish to cancel your subscription and provide your account email address
3. Ask the representative to confirm your next billing date and provide a cancellation reference number
4. Request that the cancellation be confirmed in writing by email to your account email within 24 hours
5. Keep a record of the call date, time, and the name of the representative you spoke with

What happens after you cancel opus

Your access window and service end date

Cancelling your subscription does not cut off your access immediately. You retain full access to Opus, including offline downloads and ad-free streaming, until the end of your current billing period. If your renewal date is March 31, you can use the service fully until March 30 at midnight, then your account automatically expires.

After your access ends, you can no longer stream music, download new songs offline, or access personalized recommendations. Any downloaded content stored on your device will remain, but Opus will no longer authorize it for playback within the app.

Confirm your cancellation in writing

Within 24 to 48 hours of submitting your cancellation, Opus should send you a confirmation email. This email is crucial proof that you cancelled before the deadline. Save this email indefinitely in a folder labeled Cancellations or Receipts.

If you do not receive a confirmation email within 2 business days, contact Opus immediately by replying to your original cancellation request or calling (02) 7943-5391. Many users assume silence means approval, but in subscription disputes, lack of confirmation can work against you.

Monitor your next billing date

Set a phone reminder for your original renewal date. When that date arrives, log into your bank or payment app and check whether a charge has posted. If no charge appears, your cancellation worked correctly. If a charge does appear, you have grounds for a refund dispute.

Pro tip: Take a screenshot of your bank statement on the date your subscription was supposed to renew, showing either the presence or absence of the charge. This evidence is invaluable if you need to dispute the transaction with your bank or file a consumer complaint.

Refunds and dispute rights if you were charged after cancellation

How to claim a refund for unwanted charges

If Opus charged you after you cancelled, or if you cancelled outside the 15-day notice window but were still billed, you have the right to request a refund under Philippine consumer law. The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing practices and automatic renewal traps.

1. Send a written refund request to sales@opus.ph within 30 days of the unwanted charge
   • Include your account email, the transaction date, the amount charged, and your proof of cancellation (the confirmation email or screenshot)
   • Request a full refund to your original payment method within 7 to 10 business days
2. If Opus does not respond within 10 days, escalate to your bank or payment provider
   • Contact your credit card issuer, GCash, or Maya directly and file a chargeback or dispute
   • Provide them with your cancellation proof and the unresponded refund request email
3. Document everything: emails, screenshots, bank statements, and call records
   • Stopee recommends storing these in a single folder so you have them ready if needed

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for cancellation and refund disputes. This law protects consumers against deceptive practices, unfair contract terms, and non-disclosure of material facts like automatic renewal clauses.

If Opus fails to respond to your refund request or disputes your cancellation, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaints and Assistance Division. The DTI has jurisdiction over unfair subscription practices and can compel companies to refund consumers or face penalties.

Additionally, under the law, any subscription service must provide clear, upfront disclosure of auto-renewal terms before charging you. If Opus did not make this clear at signup, you have grounds for a full refund regardless of whether you submitted a cancellation notice.

Pricing and billing details for opus subscribers

Opus pricing in the Philippines varies by plan and is billed monthly or annually in Philippine Pesos (PHP). The exact amount appears on your account billing page and invoice email rather than on public web listings.

Common mistakes that lead to unwanted charges

We understand the frustration when you think you have cancelled but a charge still appears. This happens far more often than it should, and most of the time, it is avoidable.

Cancelling in the wrong place

The single most common mistake is cancelling on the Opus website when your subscription was created through Google Play or the Apple App Store. The systems do not sync, so your web cancellation has no effect on the app-based subscription. You will be charged as if nothing happened.

Similarly, if you paid with GCash or Maya but cancelled through the Opus website, the cancellation may not register because those payment systems manage the billing independently.

How to avoid it: Before you cancel, write down exactly where you signed up (opus.ph, Google Play, App Store, GCash, or Maya). Then cancel through that exact channel. If you are unsure, email sales@opus.ph and confirm the correct cancellation method for your specific payment method before taking any action.

Missing the 15-day deadline

Opus requires a 15-day notice before your renewal date for cancellation to take effect. If you cancel on day 14, you will still be charged on day 1 because your request falls outside the notice window. Many users do not realize this rule exists or assume they have a few days of grace after the billing date passes.

How to avoid it: Create a calendar event at least 20 days before your renewal date as a reminder. This gives you a 5-day safety buffer. When you receive a renewal reminder email from Opus, note the exact date and count backward 15 days to find your cancellation deadline.

Not saving proof of cancellation

If you cancel in the app and do not screenshot the confirmation, you have no evidence that you cancelled if a charge later appears. Opus support will not believe you, and your bank will struggle to approve a chargeback without documentation.

How to avoid it: Every time you cancel anything-by app, website, email, or phone-take a screenshot or note the reference number and save it in a folder labeled Subscriptions or Cancellations. Stopee has helped thousands of users recover refunds simply because they had this documentation ready.

Assuming silence means approval

You email a cancellation request to sales@opus.ph and hear nothing. Days pass. You assume it went through. Then a charge appears. This happens because you never received confirmation, and without it, Opus can claim your request never arrived.

How to avoid it: Always ask for a cancellation reference number or confirmation email. If you cancel by phone, ask for the representative's name and note it down. If you email, follow up within 5 business days if you have not heard back. Do not wait until after your renewal date to chase a confirmation.

Comparison: cancellation methods and which is best

Checklist: before and after you cancel

Use this checklist to ensure you cancel safely and track everything that happens afterward.

Before cancellation

• Note your exact renewal date from your Opus account
• Calculate your 15-day deadline and set a calendar reminder 20 days before renewal
• Identify where you created your subscription (Opus app, opus.ph, Google Play, Apple App Store, GCash, or Maya)
• Take a screenshot of your current plan name, billing amount, and renewal date
• Save your last billing email or receipt with transaction reference number
• Back up any offline downloads or saved playlists you want to keep
• Have your Opus account email and password ready

During cancellation

• Cancel through the correct channel (the platform where you signed up)
• Request and record a cancellation reference number or confirmation code
• Screenshot the cancellation confirmation page immediately
• Note the date and time of your cancellation attempt
• If cancelling by phone, write down the representative's name and call time
• If cancelling by email, note the date and time you sent the request

After cancellation

• Save any confirmation email from Opus in a dedicated folder
• Set a phone reminder for your original renewal date to check for unwanted charges
• On your renewal date, log into your bank or payment app and confirm no charge appeared
• Take a screenshot of your bank statement showing the absence of the charge
• If a charge does appear, open a dispute with your bank within 7 days, providing cancellation proof
• If Opus does not respond to a refund request within 10 days, escalate to your payment provider or the Department of Trade and Industry

Contact information and escalation points

Opus support channels

You can reach Opus through the following channels. For cancellation matters, Stopee recommends starting with email so you have a written record.

Email: sales@opus.ph or care@opus.technology

Phone: (02) 7943-5391 (Monday to Friday, 9 am to 5 pm GMT)

Website: opus.ph

Mailing address: Opus offices, Mandaluyong, Manila, Philippines (confirm current address on opus.ph before sending physical mail)

Where to escalate if opus does not help

If Opus ignores your cancellation request or refund claim, you have consumer protection options:

• Department of Trade and Industry (DTI) Consumer Complaints Division: File a formal complaint if Opus violates the Consumer Act of the Philippines (Republic Act No. 7394) or fails to process your cancellation within a reasonable timeframe
• Your bank or payment provider: File a chargeback dispute with your credit card issuer, GCash, Maya, Google Play, or Apple for unauthorized charges
• National Telecommunications Commission (NTC): If Opus is classified as a telecom service provider, the NTC can mediate billing disputes

Stopee recommends documenting all communication with Opus and your escalation attempts. This evidence strengthens your case if you need to involve a third party. Many consumers successfully recover unwanted charges by simply providing banks with a clear cancellation proof and a timeline of ignored requests.

Why choose stopee to guide your cancellation

Cancelling a subscription should not require this much strategy, but the reality is that companies like Opus design their systems to make cancellation difficult. They hope you will miss a deadline, forget to confirm, or cancel in the wrong place so they can keep billing you indefinitely.

Stopee exists to flip that power dynamic back to you. We provide step-by-step guidance, help you document every action, and connect you with consumer protection resources when companies do not cooperate. We have helped thousands of consumers cancel Opus and recover unwanted charges by walking them through exactly this process.

Your cancellation is your choice and your right. Do not let unclear instructions, scattered support channels, or auto-renewal traps keep you paying for something you do not want. Follow the steps in this guide, save your proof at every stage, and know that Stopee has your back if things go wrong. You deserve clarity, respect, and a cancellation that actually works.