Manage Promolta

How to cancel promolta and stop unwanted charges

What promolta is and why you might want to cancel

Promolta is a music and video promotion platform used by artists, creators, and marketers who want paid campaign exposure rather than relying on organic growth alone. If you signed up from the Philippines, you are likely paying for campaign promotion, visibility boosts, or marketing services tied to your content. The service is not a typical streaming subscription like Spotify or Netflix-you are paying for promotional activity, and that is where confusion and unwanted charges often begin.

The company operates from Sunnyvale, California, and serves users worldwide, including the Philippines. However, Stopee has found that Promolta offers limited transparency about its pricing structure and billing practices in the Philippines market. Many users only discover the exact cost during checkout or inside their account dashboard, which makes it difficult to understand what you are actually paying for before charges appear on your statement.

Common reasons to cancel promolta

You might want to cancel Promolta for several practical reasons. Your campaign may have ended or delivered the exposure you needed, auto-refill charges may have started without your clear consent, or you discovered that trial-to-paid conversion happened automatically at renewal. Some users cancel because the promotion did not deliver the engagement they expected, or because they received an unexpected charge after a free trial ended.

At Stopee, we understand that unwanted charges frustrate consumers, especially when billing happens across borders or through payment methods like GCash and Maya. The key is acting quickly-Promolta's terms state that auto-refill payments are authorized and generally not refundable once the billing cycle begins.

How promolta's billing model works

Promolta operates on multiple billing models depending on what you selected at checkout. You may have purchased a one-time campaign promotion at ₱500 (approximately $10 USD), or you may have enrolled in a service with auto-refill enabled. The platform also offers free trials or discounted offers that convert into paid service if you do not cancel before the renewal date.

The problem is that Promolta does not publish a clear, transparent pricing menu for Philippine users in English. You will not find a full catalog of subscription plans or exact PHP pricing on the public website. This lack of transparency is why gathering evidence of your account status before cancelling is so important.

Your consumer rights when cancelling promolta

In the Philippines, your cancellation rights are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which requires companies to honour cancellation requests and issue refunds for unauthorized charges or services not rendered as promised. This law applies to Promolta even though it is based in California, because you are a consumer in the Philippines.

Republic act no. 7394 and what it means for you

The Consumer Act of the Philippines protects you in three key areas relevant to Promolta cancellation. First, companies must clearly disclose all charges and terms before you complete payment. Second, you have the right to cancel any subscription or auto-refill service before the next billing cycle. Third, if a company charges you without clear consent-especially for a trial-to-paid conversion-you can file a complaint with the National Consumer Protection Authority (NCPA).

Stopee recommends that you save proof of these violations if they apply to your situation. Screenshot the confusing pricing page, save the confirmation email that does not clearly disclose auto-refill, or capture your bank statement showing the unexpected charge. These documents are your leverage when disputing with Promolta or escalating to the NCPA.

When to escalate beyond promolta support

If Promolta refuses to cancel your account or denies a refund claim, you have formal recourse. You can file a complaint with the National Consumer Protection Authority (NCPA) at ncpa.gov.ph or contact the Bangko Sentral ng Pilipinas (BSP) Consumer Financial Protection Center if the charge involved an unauthorized debit or credit card transaction.

You also have the right to dispute the charge directly with your bank, GCash, or Maya. If you paid by credit or debit card, your bank's chargeback process can reverse the transaction within 120 days of posting. Stopee has helped thousands of consumers in the Philippines recover charges by using this escalation path when the company ignored cancellation requests.

How to cancel promolta step by step

Promolta only accepts cancellation requests via email-there is no online account settings page to cancel, no live chat, and no phone support. This means you must initiate cancellation proactively and keep proof that you did so.

Prepare your cancellation before you email

Before you send your cancellation request, gather four pieces of information to make your request clearer and harder for Promolta to ignore or delay.

• Take a screenshot of your Promolta account dashboard or active campaign page
• Find and save your original confirmation email from signup or your last invoice
• Note your next scheduled billing date (check your account or email receipts)
• Write down the exact amount charged in PHP, including the date it posted to your account
• Check whether auto-refill was enabled at checkout by reviewing your account settings or confirmation email

Pro tip: If you cannot find your next billing date in your account, check your email inbox for a renewal reminder-Promolta often sends these 7-10 days before charging. If you find one, that email gives you the exact renewal date and becomes proof that you cancelled before the deadline.

Send your cancellation request to promolta

Follow these steps to submit your cancellation request via email.

1. Open your email and create a new message to support@promolta.com
   • Use a Gmail, Outlook, or Yahoo account you control-do not use a shared inbox
   • Send the email from the address linked to your Promolta account if possible
2. Write a clear subject line
   • Use: "Cancellation Request for [Your Account Email/ID]"
   • Do not use vague subject lines like "Help" or "Account Issue"
3. Write the body of your email with these elements in order
   • State your full name and the email address linked to your Promolta account
   • Write: "I request immediate cancellation of my Promolta account and all auto-refill billing effective today"
   • Include your next scheduled billing date (if you found one)
   • State the exact amount of your last charge in PHP and the date it posted
   • Add: "Please confirm cancellation in writing within 48 hours. If I am charged again after this request, I will dispute the transaction with my bank"
4. Attach a screenshot of your Promolta dashboard or account page as proof
5. Send the email and save a copy in a folder for your records
6. Wait for a response from Promolta within 2-3 business days
   • If you do not hear back after 3 days, send a follow-up email with the same content and add "FOLLOW-UP" to the subject line
   • At Stopee, we recommend keeping all cancellation emails-they are your proof if you need to dispute the charge later

Warning: Do not delete your account or change your password until Promolta confirms cancellation in writing. Some users think deleting their account cancels billing-it does not. You must send a written cancellation request.

Check promolta's refund and cancellation page

Promolta publishes a refund policy at promolta.com/user/refund. Visit this page and read the full terms before you email support. The refund page states that you must cancel before the billing of a new cycle, and that auto-refill payments are generally not refundable once authorized. This means timing is critical-you have until 11:59 PM on the day before your renewal date to stop the next charge.

Promolta's pricing and what you actually pay

Promolta does not publish transparent, comprehensive pricing for Philippine users. Here is what Stopee found in public sources and from user reports.

Pro tip: The prices listed above are estimates based on user reports and USD conversion. Promolta does not publish PHP pricing on its public website, so you may only see the exact charge in your account dashboard or during checkout. If you see a charge you do not recognize, email Stopee or your bank for help understanding what service it covers.

What happens after you cancel promolta

Cancellation does not happen instantly-you need to monitor your account and bank statement to confirm Promolta honored your request.

Steps to take after you send cancellation

Once you email support@promolta.com, follow these steps to protect yourself.

1. Save Promolta's response email in a folder labeled "Cancellation Proof"
   • Do not delete it, even after your account is closed
2. Check your Promolta account daily until your renewal date passes
   • Log in to your account and verify that auto-refill is now disabled
   • If auto-refill is still shown as "active," email support again immediately
3. Monitor your bank or GCash/Maya account for 7 days after your scheduled renewal date
   • If Promolta charged you again, screenshot the transaction immediately
   • Do not wait-contact your bank the same day to dispute the charge
4. If Promolta did not charge you on the renewal date, send a follow-up email thanking them and confirming cancellation
   • Keep this confirmation email for your records

If promolta charges you after cancellation

If you receive an unexpected charge from Promolta after cancelling, act within 120 days. Contact your bank, GCash, or Maya and file a chargeback or dispute claim. Provide your bank with these documents: the cancellation email you sent to Promolta, Promolta's response (if any), and a screenshot of the charge on your statement. Your bank will reverse the transaction if you can prove you cancelled in writing before the charge posted.

Common mistakes when cancelling promolta

Cancelling a service across borders and through email-only support can feel isolating, especially when you are unsure whether the company received your request. Here are the mistakes Stopee sees users make most often-and how to avoid them.

Mistake 1: cancelling too close to the renewal date

Many users email their cancellation request on the day the charge posts. By then, Promolta has already authorized the payment, and the company's terms say those charges are not refundable. Email your cancellation at least 48 hours before your renewal date. If you cannot find your renewal date, assume it is within 7 days and email immediately-it is better to cancel early than too late.

Mistake 2: not saving proof of your cancellation

If you do not save your cancellation email and Promolta's response, you have no proof you asked to cancel if a dispute arises. Always email from an account you control, not a shared inbox. Screenshot your email before closing it, and save the entire conversation thread. This proof is what Stopee customers use to win disputes with banks and escalations with the National Consumer Protection Authority.

Mistake 3: assuming account deletion cancels billing

Deleting your Promolta account does not stop auto-refill charges. You must send a written cancellation request via email. Some users delete their account, think they are done, and then get charged anyway. Email support@promolta.com first, wait for confirmation, then delete your account if you want to.

Mistake 4: not disputing charges with your bank

If Promolta ignores your cancellation email and charges you again, do not wait for the company to refund you. Contact your bank, GCash, or Maya within 120 days and dispute the charge directly. Your bank can reverse it even if Promolta refuses to respond. Stopee has seen users recover charges this way when email support was unresponsive.

Timeline and key deadlines for promolta cancellation

Timing determines whether you can stop the next charge or whether you will have to dispute it with your bank. Here is the calendar you need to follow.

Checklist before and after cancelling promolta

Use this checklist to make sure you have covered every step and protected yourself if a dispute arises.

• Find and screenshot your Promolta account dashboard showing active service
• Locate your renewal date from your account or confirmation email
• Save your original signup confirmation email
• Note the exact PHP amount of your last charge and the date it posted
• Check whether auto-refill was enabled at checkout
• Compose your cancellation email to support@promolta.com with clear language
• Send the email at least 48 hours before renewal
• Save a copy of your sent email in a folder for records
• Check your email for Promolta's response within 2-3 business days
• Log into your Promolta account daily until renewal date to confirm auto-refill is disabled
• Monitor your bank, GCash, or Maya for 7 days after renewal date
• If you are charged after cancellation, take a screenshot immediately
• Contact your bank to dispute the charge within 120 days
• Provide your bank with cancellation email and proof of charge as evidence

Promolta cancellation contact information

Promolta only accepts cancellation requests via email. There is no phone support, no live chat, and no physical mailing address for customer service cancellations published by the company. Send all cancellation requests and follow-ups to this address.

Stopee recommends emailing support@promolta.com directly rather than using a contact form on their website, because email creates a traceable record that protects you if you need to dispute the charge later.

Escalation: what to do if promolta will not cancel

If Promolta ignores your cancellation email, charges you after you requested cancellation, or refuses to provide a refund for an unauthorized charge, you have formal escalation paths available to you as a consumer in the Philippines.

File a complaint with the national consumer protection authority

The National Consumer Protection Authority (NCPA) enforces the Consumer Act of the Philippines and accepts complaints from consumers who believe a company has violated their rights. Visit ncpa.gov.ph or contact them directly to file a formal complaint against Promolta if the company refuses to cancel or denies a refund you believe you deserve.

When you file, provide: your cancellation email, Promolta's response (or lack of one), proof of the charge, and your account information. The NCPA will investigate and can order Promolta to refund you and cease unfair billing practices.

Dispute the charge with your bank

If Promolta charges you after cancellation or charges you for a service not rendered, file a chargeback dispute with your bank within 120 days of the charge posting. Provide your bank with your cancellation email, Promolta's response, and a screenshot of the transaction. Your bank can reverse the charge even if Promolta ignores you.

Contact the bangko sentral ng pilipinas (BSP) consumer financial protection center

If Promolta charged you via a debit or credit card without authorization, contact the BSP Consumer Financial Protection Center. They handle complaints about unauthorized charges and unfair billing practices by companies that serve Philippine consumers.

Why stopee can help you cancel promolta

Cancelling a service you signed up for online-especially one based overseas-feels overwhelming when you do not know where to start or whom to contact. At Stopee, we have guided thousands of consumers through this exact situation with Promolta and similar services. We know the traps, the delays, and the dark patterns that make cancellation difficult.

Stopee has helped countless Filipino users recover charges by providing templates for cancellation emails, keeping their evidence organized, and knowing when to escalate to their bank or the National Consumer Protection Authority. We understand that you deserve clarity, prompt cancellation, and honest refunds-and we believe you should not have to fight for those rights alone.

Visit Stopee.com today to access cancellation guides, email templates, and step-by-step support for any subscription or service you want to cancel. Whether you are cancelling Promolta or any other platform, Stopee has the tools and expertise to help you take control of your account and your money.