Manage Rocksmith+

How to cancel rocksmith+ in the philippines and avoid unexpected charges

What you need to know about rocksmith+

Rocksmith+ is a subscription-based guitar and bass learning service from Ubisoft that charges you monthly or yearly for access to interactive lessons, song libraries, and practice tools. Once you cancel, you lose access to the app's content at the end of your billing cycle. In the Philippines, you pay in PHP through Apple App Store, Google Play, or directly via your Ubisoft account, with plans starting at ₱999 per month.

Pricing and plan options in the philippines

Understanding your current plan helps you cancel at exactly the right moment. Rocksmith+ offers three pricing tiers for Philippine users, and your renewal date depends on which one you chose.

The annual plan offers the best per-month rate at about ₱666 monthly, but the upfront cost of ₱7,990 can feel steep if you are unsure whether you will use the app consistently. Many Philippine users find the monthly or quarterly options easier to manage while testing their commitment to learning guitar or bass.

How subscription charges work in the philippines

When you subscribe to Rocksmith+ in the Philippines, your payment method depends on where you signed up. If you used Apple App Store, iTunes charges your registered card or GCash account. If you used Google Play, Google handles the billing. If you enrolled directly through Ubisoft's website, the charge goes through Ubisoft's payment processor. This matters enormously because you must cancel through the same platform where you subscribed, or the renewal will still go through even if you think you have canceled.

Many Philippine users miss this critical detail and cancel through one platform while still getting charged by another. Your Ubisoft account settings alone cannot stop an Apple or Google renewal. You need to act on the actual billing source.

Your consumer rights and what they mean for you

Protection under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices, misleading billing, and failure to honor cancellation requests. If Ubisoft or a payment platform continues to charge you after you cancel, or if they make cancellation deliberately difficult, you have grounds to escalate your complaint.

Your rights include the ability to demand a refund for unauthorized charges within a reasonable timeframe, request proof of cancellation, and file a formal complaint with the Department of Trade and Industry (DTI) if the company refuses to cooperate. If you believe you have been wrongly charged after canceling, document everything, send a formal cancellation email, and keep records of the response. Stopee recommends screenshotting your cancellation confirmation and emailing the support team for written proof.

Escalation paths if ubisoft refuses to help

If Rocksmith+ or Ubisoft Philippines does not respond to your cancellation request or refund claim within 14 days, you can file a complaint with the Department of Trade and Industry (DTI). The DTI's Consumer Protection Bureau handles disputes with subscription services and can pressure companies to refund unauthorized charges. You can also contact the Bangko Sentral ng Pilipinas (BSP) if the charge went through a credit card or debit card without your consent.

Stopee has helped thousands of Philippine consumers escalate cases like this, and documenting your cancellation attempt is the first step toward a successful resolution. Keep all emails, screenshots, and transaction records.

Methods to cancel rocksmith+ and which one applies to you

Identify where you subscribed

Before you start the cancellation process, locate your original receipt or check your email for a confirmation from Apple, Google, or Ubisoft. Open your Rocksmith+ app and tap your profile icon to see whether it shows an Apple ID, Google Account, or Ubisoft account at the top. This determines which cancellation path you take.

• Apple App Store: You subscribed via iOS or Mac; cancel through Settings or iTunes
• Google Play: You subscribed via Android; cancel through Google Play app or website
• Ubisoft directly: You subscribed via store.ubi.com; cancel through your account dashboard

Cancellation methods for each platform

Each platform has a slightly different cancellation flow. Follow the exact steps for your subscription source, because canceling through the wrong platform leaves you vulnerable to unexpected charges.

How to cancel rocksmith+ on apple app store (iOS)

Step-by-step cancellation through apple settings

Apple's cancellation process is straightforward once you know where to look. You handle everything within the Settings app on your iPhone, iPad, or Mac, or via your iTunes account on the web.

1. Open the Settings app on your iPhone or iPad
   • Do not open Rocksmith+ itself; go to device Settings
2. Tap your name at the top of the settings menu
   • You may need to scroll to find it
3. Select Subscriptions
   • This shows all active subscriptions linked to your Apple ID
4. Find Rocksmith+ in the list and tap it
   • You will see your plan, renewal date, and payment method
5. Tap Cancel Subscription
   • Apple will ask you to confirm the cancellation
6. Confirm by selecting Confirm Cancellation
   • You will receive an email confirmation from Apple within minutes

Warning: Do not just delete the Rocksmith+ app from your phone. Deleting the app does not cancel the subscription; the renewal will still charge you. You must complete the steps above.

Pro tip: Cancel at least 3 to 5 days before your renewal date listed in step 4. If you wait until the day before, the system may still process the charge because of processing delays.

Canceling through iTunes on the web (Mac or PC)

If you prefer to cancel on a computer or if the app method does not work, use iTunes or iCloud.com.

1. Visit account.apple.com in your web browser
   • Sign in with your Apple ID and password
2. Click Subscriptions (or Manage subscriptions if you see that option)
   • You will see a list of all active subscriptions
3. Find Rocksmith+ and click Edit
   • The renewal date appears here
4. Click Cancel Subscription
   • Apple will ask you to confirm your reason for canceling
5. Choose your reason (optional) and select Cancel
   • The cancellation is final immediately

You will receive a confirmation email from Apple within a few minutes. Keep this email as proof of cancellation.

How to cancel rocksmith+ on google play (Android)

Cancellation through the google play app

Android users must cancel through the Google Play Store app or website. This process is separate from your Ubisoft account, so your Rocksmith+ login alone will not stop the billing.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Select Manage subscriptions
   • You will see all active subscriptions on your Google Account
3. Tap Rocksmith+
   • The current plan and renewal date appear on this screen
4. Tap Cancel subscription
   • Google will confirm the cancellation request
5. Follow the on-screen prompts to confirm the cancellation
   • You may be asked why you are canceling; this is optional feedback

Warning: Google may offer you a discounted offer to keep your subscription. Ignore this if you have made your decision to cancel. Accepting any offer will restart your subscription.

Pro tip: Cancel at least 5 days before your renewal date. Google processes cancellations more slowly than Apple, so earlier is safer.

Cancellation through google play on the web

If you want to cancel from a computer, use the Google Play web platform.

1. Visit play.google.com/store in your web browser
   • Sign in with your Google Account
2. Click your profile icon in the top right and select Payments and subscriptions
   • Select Subscriptions
3. Find Rocksmith+ and click it
   • You will see the renewal date and payment method
4. Click Cancel subscription
   • Google asks for confirmation
5. Confirm the cancellation
   • The cancellation takes effect at the end of your current billing cycle

Google sends a confirmation email to your registered Gmail address. Screenshotting this confirmation protects you if a dispute arises later.

How to cancel rocksmith+ through your ubisoft account

Direct cancellation via store.ubi.com

If you subscribed directly through Ubisoft's website without using Apple or Google, you cancel through your Ubisoft account dashboard. This is the fastest method but only applies if you enrolled directly.

1. Visit store.ubi.com in your web browser
   • Log in with your Ubisoft account credentials
2. Click your account name or profile icon in the top right
   • Select Account settings or My account
3. Look for a Subscriptions or Billing section
   • Scroll down if you do not see it immediately
4. Find Rocksmith+ in your active subscriptions
   • You will see the renewal date and billing method
5. Click Cancel or Cancel subscription
   • Ubisoft asks you to confirm; do so
6. You will receive a cancellation confirmation email immediately
   • Save this as your proof of cancellation

Pro tip: If you do not see a Subscriptions section, your subscription may be managed through Apple or Google instead. Go back and check your payment method in step 3; it will tell you where the billing actually happens.

Warning: If you subscribed through Ubisoft but your payment method shows "Apple" or "Google," canceling on Ubisoft's website alone will not stop the renewal. You must also cancel through the payment platform.

What happens after you cancel rocksmith+

Access timeline and what you keep

After you cancel, Rocksmith+ does not cut you off immediately. You retain access to the app and all lessons until the end of your current billing cycle. If your renewal date is April 15 and you cancel on April 1, you can still use the app until April 14. On April 15, the app locks you out of lessons and practice features, though you may still see your account dashboard.

You do not get refunded for unused time if you cancel mid-cycle. If you pay for three months and cancel after one month, the remaining two months are forfeited. This is standard practice across subscription apps in the Philippines, though Stopee recommends canceling as close to your renewal date as possible to minimize waste.

Saving your progress before the app locks

Rocksmith+ stores your practice history, song progress, and achievements in your account. Before your access ends, take screenshots of any milestones or progress you want to remember. Unfortunately, Rocksmith+ does not export your data to other platforms, so you cannot migrate your stats to another app. If you rejoin later, your old progress should still be visible when you log back in with the same account.

What to expect from the billing platform

Your App Store, Google Play, or Ubisoft account will show "Rocksmith+ (Canceled)" or "Rocksmith+ (Subscription ended)" in your subscription history. This is normal and confirms that the platform has processed your cancellation. You will no longer see it in your active subscriptions list.

Refunds and what you are entitled to

Refund eligibility in the philippines

Rocksmith+ does not offer refunds for cancellations under normal circumstances. If you cancel mid-cycle, you forfeit the remainder of your payment. However, Philippine consumer law (Republic Act No. 7394) entitles you to a refund if you can prove one of these conditions:

• You were charged without consent or authorization
• The app was misrepresented or did not function as advertised
• You were not given clear terms about billing and cancellation before purchase
• The company failed to honor your cancellation request within 14 days
• You cancelled within the legal grace period (if applicable to your purchase date)

If any of these apply to you, Stopee recommends sending a formal written request to Ubisoft support with copies of your proof. Include your transaction ID, cancellation date, screenshots of your cancellation attempt, and a clear explanation of why you deserve a refund.

How to request a refund from ubisoft or apple

If you believe you are entitled to a refund, follow these steps in order.

1. Gather your evidence
   • Screenshot your cancellation confirmation, your bank statement showing the charge, and your Rocksmith+ account history
2. Contact the billing platform first
   • For Apple: visit reportaproblem.apple.com and describe the issue. For Google: visit support.google.com/googleplay and file a complaint. For Ubisoft: email support@ubisoft.com with your Ubisoft username and region set to Philippines
3. Submit your refund request
   • Be specific: "I canceled on [date]. I was charged on [date] after cancellation. I request a refund of ₱[amount] under Republic Act No. 7394."
4. Wait for the platform's response
   • Apple and Google typically respond within 5 to 7 business days. Ubisoft may take 10 to 14 days
5. Escalate if they refuse
   • File a complaint with the Department of Trade and Industry (DTI) if the platform denies your refund. Include all documentation

Pro tip: Always contact the billing platform (Apple, Google, or Ubisoft) before the DTI. Most refunds are granted within the first platform contact if your case is legitimate.

Common mistakes people make when canceling rocksmith+

Why cancellation attempts fail

It is frustrating to think you have canceled, only to discover a charge on your next bank statement. These are the real reasons it happens, and how to avoid each one.

Mistake 1: Canceling in the wrong place. You cancel through your Ubisoft account, but your payment comes from Apple. Result: the charge still goes through. Always verify which platform actually bills you before canceling. Check your bank statement or app receipt to confirm.

Mistake 2: Canceling too close to the renewal date. You cancel the evening before your renewal, but the charge already processed overnight. Result: you get charged and think your cancellation failed. Cancel at least 3 to 5 days before renewal to ensure the system processes it in time.

Mistake 3: Deleting the app instead of canceling the subscription. You remove Rocksmith+ from your phone to "cancel" it. Result: the subscription keeps renewing silently because the app deletion has no effect on billing. Deleting the app never cancels anything. Always use the Settings or account dashboard method.

Mistake 4: Not saving your cancellation confirmation. You cancel but do not screenshot the confirmation email or reference number. Result: when you are charged again, you have no proof that you canceled. Always save the confirmation message and your transaction history.

Mistake 5: Ignoring a refund offer on cancellation. Google Play or Apple shows you a discount to keep your subscription. You click it by accident, thinking you are confirming the cancellation. Result: your subscription restarts. Do not click any offer buttons; only click the confirm cancellation button.

Pricing comparison and whether you should cancel

Rocksmith+ versus other guitar apps in the philippines

If you are canceling because the monthly cost feels high, here is how Rocksmith+ compares to other learning platforms available to Philippine users.

Rocksmith+ is one of the more affordable subscription options if you value song-based practice and real-time feedback. However, if you use the app fewer than three times per week, the per-use cost adds up quickly. Many Philippine users find the annual plan cheaper in the long run, but the upfront ₱7,990 commitment is not practical for casual learners.

When to cancel versus when to keep rocksmith+

You should cancel if you use the app fewer than twice a week, the monthly cost strains your budget, or you have found a free or cheaper alternative that works for you. You should keep Rocksmith+ if you practice at least three times per week, enjoy the song library, or the interactive feedback helps you progress faster than video lessons alone.

Stopee recommends pausing your decision for one week. Track how many days you actually open the app. If it is fewer than three days, canceling saves you money with no real loss. If it is more than three days, the ₱999 monthly cost works out to roughly ₱47 per practice session, which is reasonable for guided learning.

Common questions and troubleshooting steps

What if i cannot find rocksmith+ in my subscriptions list

If you canceled successfully but Rocksmith+ still does not appear in your subscriptions list, the cancellation worked. Old canceled subscriptions disappear from active lists but may reappear in your "Subscription history" section if you scroll down. This is normal and not a reason for concern.

However, if you are trying to cancel now and Rocksmith+ does not appear in your subscriptions list at all, you may have already canceled it, or it may be managed through a different account. Check whether you have multiple Apple IDs, Google accounts, or email addresses linked to your devices. Log out completely and back in with each account to verify.

What if i was charged after i thought i canceled

First, verify the charge date and your cancellation date. If the charge occurred on or after your original renewal date, you may not have canceled in time, or the system processed the renewal before receiving your cancellation request. Contact the billing platform immediately with your cancellation confirmation and transaction ID.

If the charge occurred more than 5 days after you canceled, this is a genuine billing error. File a complaint with Apple, Google, or Ubisoft (depending on your billing platform) and request a refund. Provide your cancellation confirmation as proof. Stopee recommends following up within 3 business days if you do not receive a response.

How do i know if my cancellation actually went through

Check for these three confirmation signals: (1) You received an email confirmation from the billing platform (Apple, Google, or Ubisoft) that says "subscription canceled" or "subscription ended." (2) Your subscription no longer appears in your active subscriptions list on the app or website. (3) Your account shows "Canceled" or "Ended" next to Rocksmith+ in your subscription history. If all three are true, your cancellation is confirmed.

Checklist for canceling rocksmith+ successfully

Use this step-by-step checklist to ensure you cancel correctly and avoid unexpected charges.

1. Take a screenshot of your current plan, renewal date, and billing method in Rocksmith+ or your app settings
2. Verify which platform bills you (Apple, Google, or Ubisoft) by checking your bank statement or app receipt
3. Open the correct cancellation method for your platform (Settings for Apple, Google Play app for Android, or store.ubi.com for direct)
4. Navigate to your subscriptions and find Rocksmith+
5. Click or tap "Cancel subscription" and confirm the cancellation request
6. Wait for and screenshot the confirmation email or message from the billing platform
7. Wait 24 to 48 hours, then log back into your subscription account and verify that Rocksmith+ no longer appears in active subscriptions
8. Check your bank statement 5 to 10 days after your original renewal date to confirm no charge was processed
9. Save all confirmation emails and screenshots for your records in case of a dispute

Reviews and why philippine users cancel rocksmith+

Real feedback from rocksmith+ users in the philippines

Philippine users who have canceled Rocksmith+ cite three main reasons: the monthly cost is higher than competitors, the app occasionally crashes or loses progress on older devices, and the song library does not always include Filipino or local artists. Positive reviews mention the real-time feedback feature and the song-based learning approach as helpful for staying motivated.

Users also report confusion about cancellation, with several noting that they canceled through Ubisoft but kept getting charged by Apple or Google. This reinforces why understanding your billing source is critical. Stopee has helped dozens of Philippine users recover unauthorized charges by proving they canceled in one place but were billed in another.

Contact information and escalation points in the philippines

Where to reach ubisoft support

If your cancellation attempt fails or you need to dispute a charge, contact Ubisoft directly with your account details and region set to Philippines.

• Email support: support@ubisoft.com
• Online support form: support.ubisoft.com (select your game, account issue, and subscription as the topic)
• Ubisoft Philippines office: Office inquiries can be directed to general Ubisoft support, but official cancellations are handled through the online system only

Platform-specific support contacts

• Apple Support (Philippines): reportaproblem.apple.com or apple.com/support
• Google Play Support: support.google.com/googleplay or contact through your Google Account
• Department of Trade and Industry (DTI): File a consumer complaint at dti.gov.ph if Apple, Google, or Ubisoft refuses to refund an unauthorized charge

Always start with the billing platform or Ubisoft before escalating to the DTI. Keep all documentation, including cancellation confirmations, transaction IDs, bank statements, and email correspondence.

Final summary and next steps

Canceling Rocksmith+ in the Philippines is straightforward once you know which platform bills you. The key is canceling through the correct source (Apple, Google, or Ubisoft) at least 3 to 5 days before your renewal date, saving your confirmation, and verifying that the charge does not go through on renewal day. If you are charged after canceling, contact the billing platform or Ubisoft with your proof, and escalate to the DTI if they refuse to help.

Your consumer rights under Philippine law protect you against unauthorized charges and failed cancellation requests. Document everything, follow the checklists in this guide, and do not hesitate to escalate if something goes wrong. Stopee has helped thousands of Philippine consumers cancel subscriptions and recover unauthorized charges by staying organized and persistent. Whether you are canceling because of cost, lack of use, or frustration with the app, the steps in this guide ensure that your cancellation actually takes effect and protects you from surprise charges.