Manage Benzinga

How to cancel benzinga and stop recurring charges before your next billing date

What is benzinga and why filipino traders use it

Benzinga is a financial news and market data platform designed for active traders and investors who need real-time market alerts and advanced trading tools. The company is headquartered in Detroit, Michigan, and operates a subscription model with automatic renewal unless you take action to cancel.

If you subscribed from the Philippines, you likely chose Benzinga Pro or a premium plan rather than free news access. The service charges recurring monthly fees and renews automatically on your billing date, so cancellation must happen before that renewal triggers. Many Filipino users discover this the hard way when they see an unexpected charge on their card.

What features come with benzinga pro

Benzinga Pro includes real-time news feeds, keyword alerts, watchlists, advanced scanners, chat rooms with other traders, audio squawk (live commentary), and analyst ratings. For day traders and swing traders, these tools can feel essential. For casual investors who check the market once a week, the cost often feels excessive.

The entry-level plan starts around PHP 1,500.00 per month, while premium tiers climb to PHP 10,000.00 per month depending on features and exchange rates. That is a meaningful commitment, and if you are no longer using the service actively, you should cancel rather than let the charge roll through automatically.

How benzinga billing works for philippines-based users

Benzinga processes subscriptions through its website and app stores (Apple App Store and Google Play). Most Filipino users pay via international credit card or through app store billing, since there is no confirmed local payment gateway like GCash or Maya listed on official sources.

Support is available Monday to Friday, 9 AM to 5 PM US Eastern Time, which often falls outside convenient hours for Philippines-based users. This time zone gap means support responses may take 24 hours or longer, so you should submit your cancellation request with enough buffer time before your renewal date.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and refund unjust charges.

What the consumer act of the philippines guarantees you

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription service and the right to fair billing practices. If Benzinga charges you after you submitted a valid cancellation request, or if they fail to honour your cancellation before the renewal date, you can dispute that charge as an unfair or deceptive practice.

The Act also gives you the right to clear and transparent billing information, which means Benzinga must disclose the exact renewal date and cancellation process. If their website or app does not make cancellation obvious, that itself can be a violation. You also have the right to request a refund for charges incurred after your cancellation request was submitted, if the company cannot prove it honoured your cancellation in time.

Your escalation options if benzinga refuses to cancel

If Benzinga does not respond to your cancellation request or disputes your refund claim, you can escalate to the Department of Trade and Industry (DTI) in the Philippines. The DTI handles consumer complaints and can order companies to refund unjust charges or enforce cancellation orders.

Keep all email confirmations, screenshots of your billing history, and proof that you submitted your cancellation request. If you need to file a complaint with the DTI, these records become your evidence. Stopee recommends saving everything in a single folder so you have it ready if the dispute escalates.

How to cancel benzinga: step-by-step

The cancellation process depends on where you subscribed and how you pay, so follow the path that matches your account.

Preparing before you send your cancellation request

Before you contact Benzinga, gather the following information so you can provide it in your cancellation request and avoid back-and-forth delays:

1. Log into your Benzinga account and take a screenshot of your current plan name and billing amount.
2. Find your most recent invoice or billing statement and note the exact renewal date. This is critical-you must cancel before this date to avoid the next charge.
3. Write down the email address tied to your subscription account.
4. Confirm whether you subscribed through the Benzinga website, Apple App Store, or Google Play Store. This affects which cancellation path you use.
5. If you paid by credit card, save your transaction reference or last four digits of the card charged.

Pro tip: Save these screenshots to your phone or email right now, before your renewal date arrives. Many users delay and then scramble when they see the charge post.

Canceling a website subscription through benzinga support

If you subscribed directly through benzinga.com, email support or call to request cancellation.

1. Visit the Benzinga contact page at benzinga.com/contact or email support@benzinga.com.
2. Write a clear cancellation email with the following information:
   • Your full name
   • The email address tied to your Benzinga account
   • Your plan name (e.g., "Benzinga Pro") if you know it
   • Your current billing amount and renewal date
   • A direct statement: "Please cancel my subscription effective immediately and confirm that no future charges will occur."
3. Send the email and save a copy for your records.
4. Benzinga support operates Monday to Friday, 9 AM to 5 PM EST. Given the time zone difference, expect a response within 24 to 48 hours.
5. Once you receive a confirmation email from Benzinga stating your cancellation is effective, reply to that email asking for a cancellation confirmation number or final statement. Do not delete this email.

Warning: Benzinga does not offer a self-service cancel button on the website dashboard, so email is your most reliable proof of cancellation. Phone calls (877) 440-9464 can work, but always follow up with a written email so you have documentation.

Canceling an apple app store subscription

If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through Apple's billing settings, not through Benzinga's website.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the Settings menu.
3. Select "Subscriptions" (or "Media and Purchases" on older iOS versions).
4. Find "Benzinga" in the list of active subscriptions.
5. Tap on Benzinga and select "Cancel Subscription."
6. Confirm the cancellation when prompted.
7. Apple will show a cancellation confirmation with an end date. Take a screenshot and save it.

Pro tip: Apple cancellations are immediate. Your subscription will not renew on the next billing date, but you retain access until that date passes. Also email Benzinga support at support@benzinga.com to notify them of your cancellation through Apple, so they have a record on their end too.

Canceling a google play store subscription

If you subscribed through Google Play on an Android device, cancel through Google Play just as you would with Apple.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find "Benzinga" and tap on it.
6. Select "Cancel subscription."
7. Confirm your cancellation and take a screenshot of the confirmation screen.

Warning: Google Play and Apple App Store handle refunds differently. If you cancel within 48 hours of your first charge, you may qualify for a refund. If you cancel after 48 hours, you will not receive a refund for the current billing period, though your subscription will stop at the end of that period. See the refund section below for more details.

After you cancel: what to expect next

Cancellation is only the start. You need to monitor your account to confirm Benzinga honoured your request and did not charge you again.

Monitoring your account after submitting cancellation

After you cancel, follow these steps to confirm the cancellation stuck:

1. Check your email for a cancellation confirmation from Benzinga or your app store (Apple or Google). If you do not receive one within 48 hours, send a follow-up email to support@benzinga.com asking for written confirmation.
2. Log into your Benzinga account one week after your cancellation request. Your account should show "Cancelled" or "No active subscription" status. If it still shows "Active," contact support immediately.
3. On your original renewal date (or the day after), check your credit card or bank statement. Verify that no charge from Benzinga or the app store appeared. If a charge did appear after you cancelled, file a dispute with your bank or card issuer.
4. Keep all cancellation confirmations, screenshots, and emails in a single folder for at least three months. If a dispute arises, you will need these.

Stopee recommends setting a phone reminder for two days before your original renewal date, so you remember to check your bank statement and confirm no charge appears.

If benzinga charged you after you cancelled

It is frustrating to see a charge after you thought you cancelled. Here is how to fix it:

1. Gather your cancellation email confirmation and the date Benzinga (or your app store) confirmed your cancellation.
2. Take a screenshot of the unwanted charge on your bank or card statement, including the merchant name, amount, and date.
3. Email support@benzinga.com with the subject "Refund Request: Unauthorized charge after cancellation" and include:
   • Your account email
   • The date you requested cancellation
   • The date Benzinga confirmed the cancellation
   • The date of the unwanted charge and the amount
   • A clear request for a full refund
4. If Benzinga does not respond within 5 business days or refuses the refund, file a chargeback with your bank or card issuer. Provide them with your cancellation confirmation as proof you did not authorize the charge.

Pro tip: Banks process chargebacks faster than merchant disputes if the merchant refuses to refund. Do not wait for Benzinga's response if they seem unresponsive. File the chargeback within 60 days of the unwanted charge.

Refund eligibility and what you can recover

Whether you get a refund depends on how you subscribed and how quickly you act.

Refund timeline and eligibility

App Store refunds (Apple and Google) are only guaranteed if you cancel within 48 hours of your first charge. After 48 hours, refunds are at the app store's discretion. Many users do receive refunds beyond 48 hours if they request them, but it is not guaranteed.

For Benzinga website subscriptions, the company does not offer an automatic refund policy on their public website. However, under the Consumer Act of the Philippines (Republic Act No. 7394), if you cancelled in time and Benzinga still charged you, they must refund the unauthorized charge. Stopee has helped thousands of consumers recover these charges by invoking consumer protection law when the merchant initially refuses.

How to request a refund from benzinga

If you cancelled in time but Benzinga charged you anyway, send a formal refund request within 14 days of the unwanted charge:

1. Email support@benzinga.com with "Refund Request" in the subject line.
2. Attach a screenshot of your bank statement showing the charge.
3. Include:
   • The exact date you requested cancellation
   • The date Benzinga confirmed cancellation
   • The date and amount of the charge
   • A statement invoking the Consumer Act of the Philippines (RA 7394): "Under the Consumer Act of the Philippines, I am entitled to a refund for charges incurred after my valid cancellation request."
4. Request a response within 10 business days.

Pro tip: Mentioning the Consumer Act by name often speeds up merchant refund responses. Companies know that ignoring consumer protection law can trigger DTI complaints.

Common mistakes that trap filipino benzinga users

Cancellation should be straightforward, but small mistakes can leave you charged for months longer than you intended. Here are the traps Stopee sees repeatedly.

The five mistakes that keep you subscribed

Mistake 1: Thinking a website password reset or account deletion cancels your subscription. It does not. Your billing relationship stays active until you explicitly cancel it.

Mistake 2: Using only the phone line without follow-up email. Benzinga support is busy, and phone calls alone leave no proof. Always email support@benzinga.com after calling, and mention in your email that you called on [date] at [time] to cancel.

Mistake 3: Cancelling through the Benzinga website when you subscribed through an app store. App Store and Google Play subscriptions must be cancelled through those platforms, not through Benzinga's website. If you cancel on the website but not in the app store, the app store will charge you again on the renewal date.

Mistake 4: Cancelling on the wrong date. If your renewal date is the 15th and you cancel on the 14th, Benzinga may process the renewal first, then cancel. Always cancel at least 3 days before your renewal date to leave a buffer.

Mistake 5: Not monitoring your bank statement. Many users cancel and assume it worked, then see a charge post a month later without realizing it. Check your statement on and after your renewal date every single month until you see a full billing cycle pass with no charge.

Checklist before you lose money

Use this checklist to stay on track and avoid the mistakes listed above.

Why you should cancel benzinga if you are not using it daily

Benzinga is not a casual news app. It is built for traders who live in the markets, and if you are not actively using scanners, alerts, and chat rooms every single day, the cost does not justify the benefit.

When benzinga is worth the money

Keep your Benzinga subscription if you day trade or swing trade at least three times a week and actively use the keyword alerts, scanners, or audio squawk. The tools are genuinely useful for speed-dependent trading strategies. The real-time edge can save you money on bad entries or exits.

When benzinga is a waste of money

Cancel Benzinga if you are a buy-and-hold investor who checks the market once a week, if you have not logged in within the past 30 days, or if you are paying more than PHP 3,000.00 per month and only use one or two features. Many traders upgrade to high-tier plans during market rallies and then forget to downgrade or cancel when market activity slows.

Stopee recommends reviewing your subscription every quarter. If you have not logged in within 30 days, cancel immediately. You can always resubscribe later if market conditions change and you need the tools again.

Cancellation address and contact information for benzinga

If email and phone support do not resolve your cancellation or refund dispute, you can file a formal complaint with the company's headquarters or escalate to the Department of Trade and Industry in the Philippines.

Benzinga headquarters address

Send written cancellation requests or formal dispute letters to:

Benzinga
1 Campus Martius, Suite 200
Detroit, MI 48226
United States

Include your full name, account email, the date you requested cancellation, and copies of your cancellation confirmation and bank statement. Send by registered mail so you have proof of delivery.

Department of trade and industry (Philippines) complaint process

If Benzinga refuses to honour your cancellation or refund, file a complaint with the DTI:

DTI Complaint Hotline: 1-385 (TRADE) or (02) 8737-9485
Online complaint: konsyumer.gov.ph
Email: consumer@dti.gov.ph

Provide your cancellation confirmation, the unwanted charge screenshot, and copies of all emails. The DTI can order Benzinga to refund unjust charges and enforce cancellation orders under the Consumer Act of the Philippines.

Get support from stopee for dispute escalation

Stopee can guide you through the DTI complaint process and help you craft a consumer law argument that puts pressure on Benzinga to refund. Stopee specializes in subscription cancellations and consumer disputes, and Stopee has helped thousands of consumers cancel subscriptions and recover unauthorized charges when merchants refuse to cooperate.

If you need help navigating your cancellation, understanding your rights, or preparing a formal dispute, visit Stopee.com for step-by-step templates and real-time support. Stopee empowers you to cancel on your terms, not on the company's timeline.