Manage Noveloom

How to cancel noveloom and protect your philippine peso: a step-by-step guide

What you need to know about noveloom

Noveloom is a subscription-based reading app that delivers serialized digital fiction to your phone, and it charges you by the week, month, or year to unlock unlimited access to its library.

How noveloom charges you

The app operates on a recurring subscription model with no one-time purchase option. You pay upfront for a billing period, and the charge renews automatically unless you cancel before the renewal date. Noveloom's verified pricing on the Philippine App Store shows four active plans:

The weekly plan is the most aggressive: if you forget to cancel for just 7 days, another ₱799.00 charge hits your payment method. Noveloom also operates a coin or chapter-unlock system outside the VIP subscription, which can nudge you toward the recurring plan faster than you expect. Many cancellation complaints from Philippine users start because they thought they made a small purchase, then realized that continuous reading requires the monthly or yearly membership.

Why transparency is thin

Noveloom does not publish company details like founding year, headquarters, or parent company on its public pages. The cancellation process is also not clearly spelled out on the website itself, which is why many users feel trapped after signing up. The official support email is support@noveloom.com, but there is no published phone number, live chat, or stated support response time. At Stopee, we believe you deserve clear information before you commit to any subscription, and Noveloom's lack of upfront transparency is a red flag worth noting.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices, and you can use it as a powerful lever if Noveloom refuses to cancel or refund you.

What the law requires noveloom to do

The Consumer Act mandates that any business selling subscriptions must provide you with clear, written terms before you pay. Those terms must include the renewal date, the exact amount you will be charged, how to cancel, and the consequences of not canceling. If Noveloom does not give you this information upfront, the company is already in breach of the law.

You also have the right to cancel within a reasonable period if the service does not match the description. If Noveloom charges you without delivering the access you paid for, or if the renewal process is deliberately hidden, you can file a complaint with the Department of Trade and Industry (DTI) and request a full refund.

How to escalate if noveloom ignores you

If the company does not respond to your cancellation request within 14 days, or if they refuse to refund an unauthorized charge, you can escalate to the DTI Consumer Complaint Center. The DTI has jurisdiction over unfair trade practices and can compel Noveloom to refund you. Stopee recommends documenting every email you send to support@noveloom.com and saving the timestamp and subject line. That paper trail is your evidence if you need to escalate to the DTI.

How to cancel noveloom step by step

Cancellation method depends on where you signed up: directly through the Noveloom website, the Apple App Store, or potentially Google Play (though Philippine availability on Android is less documented).

Cancel noveloom through the apple app store (most common for philippine users)

This is the most direct path for iOS users, and Stopee recommends starting here because Apple's App Store system is transparent and responds immediately.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap your profile icon in the top-right corner (the circle with your photo or initials).
2. Tap "Subscriptions".
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find and tap "Noveloom" in the list.
   • The subscription details screen will show your renewal date and billing amount.
4. Tap "Cancel Subscription" (or "Edit Subscription" if that appears first).
   • Apple will ask you to confirm the cancellation and may offer you a discount to stay. Ignore the discount and tap "Confirm" or "Cancel Subscription".
5. Confirm the cancellation one more time when prompted.
   • The app will return you to the subscription details page, and the status will change to "Cancelled" with a red X icon.
6. Take a screenshot of the cancellation confirmation showing the date and status.
   • This is your proof that you cancelled before the next renewal date.

Pro tip: Apple's system cancels your subscription immediately, but you retain access until the end of your paid period. If you paid for a weekly VIP on Monday and cancel on Wednesday, you can still read until Monday of the following week, then access ends. Check the screen carefully to confirm your "Access Ends" date.

Cancel noveloom through the website or account page

This path is weaker because Noveloom does not publish a clear cancellation button on its main website. However, you can try the following steps:

1. Go to noveloom.com in your web browser on any device.
   • Look for a "Login" or "Account" button, usually in the top-right corner.
2. Log in with your email address and password.
   • If you forgot your password, use the "Forgot Password" link and reset it via the email sent to your inbox.
3. Navigate to your account settings or profile menu.
   • Look for tabs or links labeled "Account", "Profile", "Settings", "Billing", "Subscription", or "VIP".
4. Find the subscription or billing section.
   • You should see your current plan, renewal date, and payment method.
5. Look for a button that says "Cancel Subscription", "Turn Off Renewal", "Manage Plan", or "Edit Subscription".
   • Warning: If you cannot find a visible cancel button, the company may be deliberately hiding it. Do not spend more than 5 minutes searching in circles.
6. If the button exists, click it and confirm the cancellation.
   • Take a screenshot of the confirmation message showing the cancellation date and your access end date.

Warning: If the website does not have a clear cancel path, move straight to the email method (see below). Noveloom's opacity on this point is not your fault, and you should not have to hunt for an obscure cancellation link.

Cancel noveloom by email

If the App Store method and website method both fail, or if you want a written record, email the support team directly.

1. Open your email and compose a new message to support@noveloom.com.
   • Use the subject line: "Cancel Noveloom subscription: [your email address]".
2. In the email body, include the following details:
   • Your full name and the email address tied to your Noveloom account.
   • Your current subscription plan (e.g., "Weekly VIP ₱799.00" or "Yearly VIP ₱9,990.00").
   • The date you signed up or the current renewal date.
   • A clear statement: "I request to cancel my Noveloom subscription effective immediately. Please confirm the cancellation and provide the date and time it was processed."
3. Send the email and save a copy for your records.
   • Note the exact date and time you sent it.
4. Check your inbox and spam folder for a response within 5 to 7 business days.
   • Noveloom should send you a confirmation email with a cancellation date, subscription end date, and access end date.
5. If you do not hear back within 7 days, send a follow-up email and begin documenting for DTI escalation.
   • At this point, Stopee recommends preparing your complaint for the Department of Trade and Industry.

Pro tip: Keep every email you send and receive from Noveloom. The DTI will ask for proof of your cancellation request and Noveloom's response (or lack thereof) if you escalate.

What happens after you cancel

Cancelling a Noveloom subscription does not delete your account; it simply stops the automatic renewal charge.

Your access after cancellation

When you cancel through the App Store or website, your access to the VIP library remains active until the end of your paid period. If you cancel a weekly plan on Wednesday, you can read until the following Monday. If you cancel a yearly plan in June, your access continues through the end of that paid year. This grace period gives you time to download or save any content you want to keep.

Noveloom does not clearly publish what happens to your reading history, bookmarks, or saved stories after the subscription ends. To be safe, take screenshots of any content you want to remember or revisit in the future.

Your account data

Your account will remain in a "cancelled" or "inactive" state unless you resubscribe. Noveloom may delete account data after 30, 60, or 90 days of inactivity, but the company does not state this policy publicly. If you think you might want to come back later, send yourself a list of your favorite books or authors before the access window closes.

How to get a refund from noveloom

Refund eligibility depends on why you are canceling and when you submit your request.

Refunds for accidental or unauthorized charges

If Noveloom charged you by mistake (for example, a double charge or a charge after you already cancelled), you have the right to a refund under the Consumer Act of the Philippines. Submit your cancellation request and include this message: "I am requesting a full refund of ₱[amount] charged on [date] because [reason: duplicate charge / unauthorized renewal / charged after cancellation]."

If the charge was processed through the Apple App Store, you can also request a refund directly from Apple by opening the App Store, going to your Subscriptions, tapping Noveloom, and selecting "Report a Problem" next to the charge. Apple often issues refunds within 24 to 48 hours.

Refunds for unused time

If you paid for a yearly plan and cancel after one month, Noveloom is not legally required to refund the remaining 11 months unless the service is faulty or fails to deliver what was promised. However, you can always ask. Include this in your cancellation email: "I have used only one month of my yearly subscription and request a partial refund for the remaining 11 months of unused service." The company may refuse, but asking costs nothing, and Stopee has seen businesses bend on this when customers are polite and clear.

How long refunds take

If Noveloom approves a refund, the company will process it through your original payment method (your Apple ID, credit card, or debit card). The refund typically appears in your bank account within 5 to 10 business days, depending on your bank. GCash and PayMaya transfers may be faster (1 to 3 days).

Common mistakes to avoid when canceling noveloom

We understand that canceling a subscription feels stressful, especially when the process is unclear or when you are worried about being charged again.

Mistake 1: deleting the app instead of canceling the subscription

Deleting the Noveloom app from your phone does nothing to stop the renewal charge. The subscription lives in the App Store settings, not on the app itself. Your credit card or debit card will still be charged every week (or month, or year) even if the app is gone. Always cancel through the App Store or via email first, then delete the app afterward if you want.

Mistake 2: canceling on the last day of your billing cycle

If your renewal date is tomorrow and you cancel today, the renewal charge may still process because payment processing can take up to 24 hours. Cancel at least 2 to 3 days before your renewal date to be safe. Check your App Store subscription details to see the exact renewal date, and circle it on your calendar.

Mistake 3: not taking screenshots of the cancellation confirmation

If Noveloom disputes your cancellation claim later and charges you again, your screenshot is the only proof you cancelled on time. Stopee strongly recommends taking a photo of the confirmation screen and emailing it to yourself. You will need it if you escalate to the DTI.

Mistake 4: ignoring a charge that appears after you cancelled

If a charge for Noveloom appears in your bank statement after you cancelled, contact your bank or payment processor immediately and report it as a subscription that should have been stopped. Your bank can dispute the charge on your behalf and may issue a chargeback. Do not wait more than 30 days after the unauthorized charge appears to report it.

Pricing comparison and whether you should cancel

The decision to cancel depends on how much you read and whether the library justifies the cost.

If you read fewer than 3 to 4 stories per week, or if you are exploring the app for the first time, the weekly or 2-month plan is safer. If you have found 2 to 3 favorite authors and read daily, the yearly plan offers better value. However, if you have tried Noveloom and it does not keep you entertained, canceling immediately saves you from ongoing charges. Stopee believes that canceling a subscription you do not use is always the right choice, even if you feel guilty about wasting money. The guilt is justified, but the waste already happened; stopping it now is what matters.

Your cancellation checklist

Use this checklist to make sure you cancel correctly and protect yourself from unwanted charges.

• Open the App Store (or noveloom.com) and log in to your account.
• Navigate to Subscriptions or Billing and find Noveloom.
• Screenshot the subscription details showing the plan name, price, and renewal date.
• Click "Cancel Subscription" (or send a cancellation email if the button is missing).
• Confirm the cancellation when prompted.
• Screenshot the cancellation confirmation showing the status and access end date.
• Save all emails to and from support@noveloom.com in a folder labeled "Noveloom Cancellation".
• Check your bank or credit card statement 3 to 5 days after the renewal date to confirm no charge was made.
• If an unexpected charge appears, contact your bank and dispute it within 30 days.
• If Noveloom does not respond to your cancellation email within 7 days, prepare to escalate to the DTI.

When to escalate to the department of trade and industry

If you cancelled Noveloom and the company refuses to process it, or if an unauthorized charge appears after you cancelled, you can file a formal complaint with the DTI Consumer Complaint Center.

What triggers a DTI complaint

File a complaint if any of the following happens:

• You sent a cancellation request to support@noveloom.com and received no response within 14 days.
• Noveloom charged you after you cancelled, and the company refuses to refund the charge.
• The company misled you about the renewal date or billing amount before you signed up.
• Noveloom did not disclose cancellation terms clearly at the time of signup.

How to file a DTI complaint

Visit the DTI Consumer Complaint Center online or visit a DTI office in person. Bring:

• Screenshots of your Noveloom subscription page and charges.
• All emails you sent to support@noveloom.com and any replies.
• Bank or credit card statements showing the Noveloom charges.
• A written statement explaining what happened, when it happened, and what you want (refund, cancellation, compensation).

The DTI will investigate and may compel Noveloom to refund you or stop the charges. The process typically takes 30 to 60 days, and you will not pay a filing fee.

Final thoughts on canceling noveloom

Noveloom's lack of transparency on pricing, cancellation, and company details makes it harder to trust than it should be. However, you have clear legal rights under the Consumer Act of the Philippines, and those rights are your protection if the company refuses to cooperate. Canceling through the App Store is fast and leaves a clear digital record; if you signed up via the website, email support@noveloom.com and keep copies of everything. Most importantly, do not feel trapped by a subscription. Your money belongs to you, and if a reading app is not worth the price, you cancel it. Stopee has helped thousands of consumers cancel unwanted subscriptions by giving them clarity and confidence, and we hope this guide empowers you to do the same with Noveloom. Take action today, and reclaim your spending.

Contact information and escalation

If you need to reach Noveloom to cancel or request a refund, use the contact details below. If Noveloom does not respond or refuses your cancellation, escalate to the DTI using the second set of details.

Stopee is here to guide you through every step of the cancellation journey. Whether you need clarity on Noveloom's policies, help with the technical steps, or advice on escalating to the DTI, visit stopee.com for consumer-friendly guides on thousands of subscriptions and services. You deserve cancellation experiences that are transparent, quick, and fair, and Stopee is committed to making that happen.