Manage Enjoyallday.Com

How to cancel enjoyallday.com in the philippines and protect your account

Understanding enjoyallday.com and why you might want to cancel

Enjoyallday.com is presented as a subscription-based entertainment platform, but the lack of public transparency is precisely what frustrates users who want clear answers before they commit.

What enjoyallday.com actually offers

The service appears to bundle digital content, exclusive deals, or activity access under a recurring subscription model. However, company details remain sparse: no publicly listed founding year, parent company, or headquarters information exists. This opacity alone is a warning sign when you're reviewing charges on your GCash, Maya, or credit card statement.

The critical issue reported by users is that many didn't realise they were enrolling in a recurring subscription at all. Some describe being charged after what appeared to be a one-time purchase or contest entry. If you're in the Philippines and seeing unexpected recurring charges, you're not alone, and Stopee is here to walk you through cancellation step by step.

Pricing and billing in philippine currency

Enjoyallday.com charges approximately $19.99 USD per month, which your Philippine bank, card issuer, GCash, or Maya will convert at their exchange rate. This means you may pay between ₱1,100 and ₱1,200 PHP depending on the current USD-PHP rate plus any foreign transaction fees. That's a material cost, and if you're not actively using the service, cancellation becomes even more important.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription or encounter unfair billing practices.

What the consumer act of the philippines says

Under the Consumer Act of the Philippines, you have the right to cancel a subscription within a reasonable period if the terms were not clearly disclosed. Enjoyallday.com's vague service description and lack of transparent auto-renewal notices may violate your rights as a Philippine consumer. If the company fails to clearly state the trial period, commitment length, or auto-renewal terms before charging you, you may be entitled to a refund.

Additionally, the Department of Trade and Industry (DTI) and the National Telecommunications Commission (NTC) oversee consumer complaints about online services. If Enjoyallday.com refuses to cancel your account or continues charging after cancellation, you can file a formal complaint with the DTI, which has authority over unfair subscription practices.

When to escalate your complaint

If Enjoyallday.com ignores your cancellation email or phone request for more than 7 business days, or if you continue to see charges after confirming cancellation, escalate immediately. Contact the Department of Trade and Industry (DTI) using their online complaint system at www.dti.gov.ph. Have your transaction receipts, cancellation email, and bank statements ready. Stopee recommends documenting every contact attempt because the DTI uses this evidence to investigate.

How to cancel enjoyallday.com step by step

Your cancellation path depends on whether you can access your account dashboard or must contact support directly.

Prepare before you cancel

Rushing into cancellation without gathering proof is a common mistake that leaves you vulnerable to continued charges. Take these steps first:

• Screenshot your Enjoyallday.com account dashboard, subscription status, and billing page.
• Save the last two billing dates and amounts from your GCash, Maya, or credit card statement.
• Search your email (including spam and promotions folders) for any welcome email, subscription confirmation, renewal notice, or receipt.
• Write down today's date and the exact time you begin cancellation.
• Copy the support email address: help@enjoyallday.com.
• Note the phone number: +44 1792 720514 (note: this is a UK number, so call costs may apply).

Method 1: cancel through your enjoyallday.com account (if accessible)

The official website does not provide publicly verified step-by-step cancellation instructions, which itself is a red flag. However, many subscription services hide the cancel button in account settings. Try this approach first:

1. Log into your Enjoyallday.com account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link and check your email for the reset link.
2. Navigate to "Account," "Settings," or "Subscription" (exact location varies).
   • Look for sections labeled "Billing," "Plan," "Manage Subscription," or "My Membership."
3. Find the "Cancel Subscription" or "End Membership" button.
   • Warning: Do not click "Pause" or "Suspend" unless you want to keep the account active; only "Cancel" removes the subscription.
4. Select your reason for cancellation (optional, but answer it to help the company improve).
   • Common reasons: "I don't use the service," "Too expensive," "Found a better alternative."
5. Review the final notice, which should confirm your subscription ends on a specific date.
   • Screenshot this confirmation page immediately.
6. Check your email within 5 minutes for a cancellation confirmation message.
   • Pro tip: If no email arrives within 10 minutes, use Method 2 (email cancellation) as backup.

Method 2: cancel by email (most reliable)

Email leaves a timestamped record, which is crucial if disputes arise later. This method works even if you can't log in:

1. Open your email client (Gmail, Yahoo, Outlook, or your provider).
   • Use the email address associated with your Enjoyallday.com account.
2. Compose a new email to help@enjoyallday.com with the subject line: "Cancellation Request - [Your Full Name]"
   • Example: "Cancellation Request - Maria Santos"
3. In the email body, include:
   • Your full name
   • Your account email address (the one registered with Enjoyallday.com)
   • Your account number (if known)
   • Your last billing date and amount (e.g., "Charged ₱1,150 on 15 November 2024")
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing and stop all future charges."
4. Send the email and immediately take a screenshot of the sent message, including the timestamp.
   • Pro tip: Use Gmail's "Request read receipt" option to confirm the company received your email.
5. Monitor your inbox for a reply within 5 business days.
   • Support hours are listed as Monday to Friday, 9:00 AM to 6:00 PM PST (Pacific Standard Time), which is 1:00 AM to 10:00 AM the following day in Philippine Standard Time (PST-UTC+8). Plan accordingly.
6. If you don't receive a confirmation email, send a follow-up email on day 6 and include your original cancellation email in the thread.
   • Keep copies of all correspondence for DTI escalation if needed.

Method 3: cancel by phone (fastest but riskier)

Calling offers immediate interaction, but you must document the conversation:

1. Call +44 1792 720514 (note: international dialling fees apply; costs vary by provider).
   • Call during their business hours: Monday to Friday, 9:00 AM to 6:00 PM PST (equivalent to 1:00-10:00 AM Philippine time the following day).
   • Warning: Calling at Philippine business hours (e.g., 9:00 AM PHT) reaches their after-hours voicemail; schedule your call accordingly or use email instead.
2. When connected, provide your full name, account email, and request cancellation.
   • Say clearly: "I want to cancel my subscription effective immediately. Please confirm the date my service will end and that no further charges will occur."
3. Ask for the support representative's name, date, and time of the call.
   • Write these details down immediately after hanging up.
4. Request a cancellation confirmation email (if they don't mention sending one).
   • Say: "Please send a confirmation email to [your email] within 2 hours so I have written proof of this cancellation."
5. Hang up and wait for the confirmation email.
   • If it doesn't arrive within 4 hours, send the email cancellation (Method 2) immediately as backup.

What happens after you cancel

Cancellation doesn't always feel final, and unexpected charges can arrive weeks later, which creates real anxiety. Here's what to expect and monitor.

Immediate after cancellation

After you submit your cancellation, Enjoyallday.com should send a confirmation email within 24 hours. This email must state your subscription end date clearly. If you cancel on 20 November, the email might say "Your subscription ends on 20 December" (one final billing cycle) or "Your subscription ends immediately" depending on their policy.

Pro tip: Save this confirmation email to your "Important Documents" folder and take a screenshot. You'll need this proof if a charge appears unexpectedly.

Monitor your payment method

Check your GCash, Maya, or credit card statement every 3 to 5 days for the next 30 days. Look for any charge from Enjoyallday.com, even if it's listed under a different trading name or abbreviation (sometimes companies use subsidiary names on billing). If no charge appears by day 35, you're likely safe, but Stopee recommends continuing to check monthly for 3 months.

If charges continue after cancellation

Some users report ongoing charges despite successful cancellation. This is a serious violation of your consumer rights. If you see a charge after your confirmed cancellation date:

• Contact Enjoyallday.com immediately (within 24 hours) using Method 2 (email) with the subject "Unauthorized charge after cancellation confirmation."
• Include the cancellation confirmation email you received earlier.
• Request a full refund of the unauthorized charge and written confirmation that your account is deleted.
• If they don't respond within 7 days or refuse the refund, dispute the charge with your bank, GCash, or Maya (explained below).

Refund and dispute options

You may be entitled to a refund even if you cancelled late, depending on your circumstances and Philippine consumer law.

Request a refund from enjoyallday.com

If you've been charged for a subscription you barely used (within 14 days of sign-up) or if you cancelled but were charged again, request a refund directly. Send an email to help@enjoyallday.com with the subject "Refund request - subscription charged after cancellation" or "Refund request - cancellation within trial period." Include:

• The charge date and amount (in both USD and PHP).
• Your cancellation confirmation email (screenshot or attachment).
• A brief explanation (e.g., "I cancelled on 20 November but was charged again on 25 November").
• Your refund request: "Please refund the charge of $19.99 (₱[amount]) to my original payment method within 5 business days."

Allow 7 to 10 business days for a response. If Enjoyallday.com approves, the refund typically takes 5 to 10 business days to appear in your GCash, Maya, or bank account (banks and e-wallets process international refunds slowly).

Dispute the charge with your bank or e-wallet

If Enjoyallday.com ignores your refund request or refuses to refund, file a chargeback dispute with your payment provider:

• Credit card: Contact your bank's customer service line, ask to dispute the Enjoyallday.com charge, and provide your cancellation confirmation as evidence.
• GCash: Open the GCash app, go to "Help," select the transaction, and report as "Unauthorized charge" or "Service not as described."
• Maya: Log into your Maya account, find the Enjoyallday.com transaction, and select "Report a problem" or "Dispute transaction."

Your bank or e-wallet will investigate and typically reverse the charge within 14 to 30 days. Keep all cancellation emails and confirmation screenshots during this process.

Common cancellation mistakes to avoid

Many users cancel incorrectly and then face confusing charges weeks later, which is frustrating when you've already taken the step to stop the service.

Mistake 1: clicking "pause" instead of "cancel"

Some subscriptions offer a "pause" or "suspend" option that hides the subscription but keeps it active. When you unpause (or after the pause period), billing resumes automatically. Only select "Cancel subscription" or "End membership," never pause.

Mistake 2: assuming email deletion is cancellation

Deleting a cancellation confirmation email doesn't cancel your subscription. The company still has a record of your request, but you lose your proof. Always save cancellation confirmations to a dedicated folder.

Mistake 3: not following up on missing confirmation

If you don't receive a cancellation confirmation email within 24 hours, assume the company didn't process your request and send a second cancellation email immediately. Waiting 30 days "to see if they charge again" wastes time and leaves you vulnerable.

Mistake 4: ignoring the time zone difference

Enjoyallday.com operates on PST (Pacific Standard Time), which is 16 hours behind Philippine Standard Time during daylight saving. If you email them at 9:00 AM PHT, you're contacting them at 5:00 PM the previous day (outside business hours). Send cancellation emails in the evening (PHT) so they arrive during their business day.

Mistake 5: not checking for hidden charges

Sometimes subscription platforms charge for "add-ons," premium features, or partner services bundled with your account. If you cancelled the main subscription but added premium content, separate charges may continue. Review your full billing page before cancelling to spot any hidden charges.

Before you decide: should you cancel or keep it?

Cancellation is the right choice in most situations, but consider these factors first.

Stopee: your cancellation partner

Navigating subscription cancellations-especially with unclear, overseas services like Enjoyallday.com-is frustrating and time-consuming. Stopee (stopee.com) has helped thousands of consumers cancel unwanted subscriptions, dispute charges, and understand their consumer rights under Philippine law. Whether you're dealing with a language barrier, international billing, or a company that refuses to respond, Stopee provides step-by-step guidance tailored to your situation.

Use this guide to cancel Enjoyallday.com safely today. Document every step, save all confirmation emails, and don't hesitate to escalate to the Department of Trade and Industry if the company continues charging you. You have rights, and Stopee is here to ensure you exercise them.

Contact information for enjoyallday.com cancellation

Use the email method whenever possible; it leaves a timestamped record that protects you legally. Phone and international calls may incur fees with your Philippine provider. Remember: Stopee recommends saving every confirmation and keeping detailed records of all cancellation attempts for a minimum of 90 days. Your consumer rights are strong under Philippine law, and documentation is your strongest tool if disputes arise.