Manage Tourplan

How to cancel tourplan and avoid being locked in travel software limbo

What tourplan is and why you might need to cancel

Tourplan is enterprise travel management software built for tour operators and destination management companies, not a consumer holiday booking app. If you work for a travel business in the Philippines and manage group itineraries, bookings, and supplier coordination, you use Tourplan. If you booked a holiday through a travel agent, Tourplan runs behind the scenes-you do not own the account.

The distinction matters because many cancellation requests fail because people contact Tourplan thinking it is a consumer platform. Tourplan operates as a Business-to-Business SaaS subscription, which means your company likely signed a contract, not a simple terms-of-service agreement. That shapes how you cancel.

The tourplan business model in the philippines

Tourplan charges a monthly subscription starting from around PHP 1,000 (approximately USD 1000 per month in their base pricing). Your team pays to manage reservations, handle booking workflows, create and modify itineraries, and operate back-office travel logistics. You do not download Tourplan from an app store; you access it through a web portal after signing up for their Cloud Platform edition.

Because Tourplan is enterprise software, you will not find a simple "Cancel Subscription" button in your account settings. Instead, you must contact their support team or your local office directly. This manual process frustrates users because charges often continue if the cancellation request gets lost or delayed.

Tourplan's presence in the philippines

Tourplan does not publish Philippines-specific pricing publicly. Your best contact route is their regional office in Malaysia or their global support portal. According to Tourplan's official channels, you can reach them at +60 3 4131 6888, sales@as.tourplan.com, or through their support portal at support.tourplan.com. Stopee recommends saving these contacts before you begin the cancellation process.

Your consumer rights when cancelling tourplan

The Consumer Act of the Philippines (Republic Act No. 7394) protects you even when you cancel business software. You have the right to cancel without penalty if Tourplan fails to deliver the service as promised, charges your account without authorization, or breaches the contract terms. This law applies to all merchants and service providers operating in the Philippines, including foreign companies billing Philippine accounts.

Key protections under philippine consumer law

Under Republic Act No. 7394, Tourplan must honor a cancellation request within a reasonable timeframe. If they continue charging your account after you submit a written cancellation notice, you can file a complaint with the Department of Trade and Industry (DTI). The law also entitles you to a pro-rated refund if you cancel mid-cycle and have paid for unused service days.

Stopee advises documenting every cancellation attempt. Keep emails, support ticket numbers, chat transcripts, and billing records. If Tourplan ignores your cancellation request or continues charging you after cancellation, you have grounds to escalate to the DTI or dispute the charge with your bank or payment processor.

What to do if tourplan refuses to cancel

If Tourplan blocks your cancellation or claims you are locked into a multi-year contract, ask for the clause in writing. Philippine consumer law does not allow indefinite lock-in periods without explicit, transparent consent. If Tourplan cannot justify the hold, contact the DTI Consumer Protection Division or file a chargeback with your bank.

Stopee recommends sending a formal cancellation notice via email with read receipts enabled. Write: "I hereby cancel my Tourplan subscription effective immediately. Please confirm cancellation by email within 5 business days." This creates a paper trail that protects you if the company claims they never received the request.

Methods to cancel your tourplan subscription

Tourplan offers two practical cancellation routes: the support portal (fastest) and direct contact with your local office or sales team (safest for contract-tied accounts). Email carries the strongest legal weight because it creates a timestamped record.

Cancellation method one: support portal and live chat

The support portal at support.tourplan.com accepts cancellation requests through tickets and live chat. This method works best if you have an active support account and are not locked into a long-term contract.

Stopee warns that portal responses can be slow; budget 5-10 business days for acknowledgment. If no one replies within a week, escalate via email to ensure your request does not disappear in a support queue.

Cancellation method two: direct email to sales or support

Sending an email to sales@as.tourplan.com or your dedicated account manager creates a formal cancellation record. This method is slower but far more defensible legally because email timestamps prove when you submitted your request. Regional support teams in Malaysia and Singapore handle Philippines accounts, so email responses may take 3-5 business days.

Cancellation method three: phone contact

You can call Tourplan's regional office at +60 3 4131 6888 and request cancellation by phone. Ask the agent to email you a confirmation of your cancellation request immediately after the call. Do not rely on a verbal confirmation alone; verbal agreements are difficult to enforce if charges continue.

Step-by-step cancellation process for tourplan

Follow these steps to cancel your Tourplan subscription safely and create a legally defensible record of your request.

Before you submit your cancellation request

Preparation prevents cancellation delays and missing data. Complete these checks before contacting Tourplan.

1. Export all data your team needs
   • Download itineraries, booking lists, and client information
   • Export reports for accounting and VAT compliance
   • Save payment receipts and invoices for your records
   • Take screenshots of your current plan, billing date, and account status
2. Gather account information
   • Write down your company name as registered with Tourplan
   • Note your account email address
   • Find your latest invoice number
   • Record your current plan name (Cloud Platform edition, number of users, etc.)
3. Review your contract terms
   • Check if you signed a long-term agreement or month-to-month terms
   • Look for early termination penalties or notice periods
   • Identify when your next billing date falls
4. Decide your cancellation date
   • If month-to-month: you can cancel before the next billing date
   • If locked in: you may owe a penalty unless Tourplan breached the contract
   • Request cancellation at least 7-10 days before you want it effective

Submit your cancellation request

Choose one of the three methods below. Email is most secure because it creates a timestamped record Stopee recommends for legal protection.

1. Via support portal
   • Go to support.tourplan.com and log in with your account credentials
   • Click "Create a ticket" or open live chat
   • Select "Billing and Account" or "Subscription Management" as the category
   • Write: "I request cancellation of my Tourplan subscription (account: [your email], invoice: [number]) effective [date]. Please confirm cancellation and provide a final invoice."
   • Attach a screenshot of your billing page and any supporting documents
   • Submit the ticket and save the ticket number for your records
2. Via email (recommended for legal protection)
   • Open your email client and address a message to sales@as.tourplan.com
   • Copy your account manager or support contact if you have their address
   • Use the subject line: "Cancellation Request - [Your Company Name] - [Your Account Email]"
   • Write a clear cancellation statement: "I hereby request cancellation of my Tourplan Cloud Platform subscription, account [your email], invoice [number], effective [cancellation date]. Please confirm receipt of this email and send a cancellation confirmation and final invoice within 5 business days."
   • Enable read receipts (Outlook: Options > Track > Request a read receipt; Gmail: Settings > Compose > Default settings > Request read receipt)
   • Send the email and take a screenshot of the sent message and read receipt for your records
3. Via phone (confirm by email afterward)
   • Call +60 3 4131 6888 during business hours (Malaysian time, Monday-Friday 09:00-17:30)
   • Ask for the billing or account team
   • Provide your account email and invoice number
   • State your requested cancellation date
   • Ask the agent to send you a confirmation email immediately
   • Follow up with your own email: "Per phone conversation today at [time], I confirm my request to cancel my Tourplan subscription effective [date]."

Wait for and verify your cancellation

1. Watch for a response
   • Expect a reply within 5-10 business days
   • Check your spam folder if you do not hear back
   • If no response after 7 days, send a follow-up email titled "Follow-up: Cancellation Request - [Your Company Name]"
2. Confirm the cancellation details
   • Tourplan should send you a confirmation email with a cancellation date and final billing amount
   • Verify that the cancellation date matches your request
   • Review the final invoice for any pro-rated credits
3. Monitor your account
   • Check your bank or payment method statements for 30 days after cancellation
   • Verify that no additional charges appear after your cancellation date
   • Save the confirmation email and final invoice in a dedicated folder

Refunds and billing timeline after cancellation

Tourplan refunds depend on when you cancel and your billing cycle. Unlike app store subscriptions, enterprise software refunds are negotiated, not automatic.

When you can expect a refund

If you cancel before the next billing date, Tourplan typically does not refund the current month. However, if you cancel mid-cycle, you may be entitled to a pro-rated refund for unused days. For example, if you pay PHP 1,000 for 30 days and cancel on day 10, you should receive a credit for the remaining 20 days.

Pro tip: Request the pro-rated calculation in writing when you submit your cancellation. Write: "Please apply a pro-rated refund for the remaining [number] days of my subscription." This forces Tourplan to respond with a specific amount rather than ignoring the refund entirely.

Refund processing timeline

Tourplan processes refunds to your original payment method within 10-30 business days after the cancellation effective date. If you paid by credit card, your bank may take an additional 3-5 business days to post the credit. If you do not see the refund within 40 days, contact Tourplan with your cancellation confirmation and ask for a refund status.

Stopee recommends disputing the charge with your bank or payment processor if Tourplan refuses to issue a refund for cancelled service. Philippine banks honor refund disputes for cancelled subscriptions, and you can file a claim if Tourplan continues charging after your cancellation date.

Pricing and billing table for tourplan

Common mistakes people make when cancelling tourplan

Cancelling Tourplan feels more complex than it should be, and that confusion costs people time and money. Learn from these mistakes so you do not repeat them.

Mistake one: contacting the wrong department

Many users email general support addresses and wait weeks for a response. Tourplan's sales team does not process cancellations; you must contact billing, account management, or escalate through the support portal. If your initial email goes unanswered, resend it with a new subject line and copy multiple addresses: sales@as.tourplan.com and support@tourplan.com.

Mistake two: cancelling verbally without written confirmation

Verbal cancellations over the phone are not binding in business contracts. If you call Tourplan and request cancellation, that conversation means nothing if the company claims they never received a formal notice. Always follow every phone call with a written email confirmation that references the date and time of your call.

Mistake three: cancelling without checking your contract terms

Enterprise software contracts often lock you in for 12 or 24 months. If you cancel early without reading your agreement, Tourplan may charge an early termination fee or refuse to cancel until the contract expires. Review your contract before you submit any cancellation request. If you lose the contract, ask Tourplan to send you a copy-they are legally required to provide it.

Mistake four: assuming the cancellation is complete after one email

Tourplan's email support is inconsistent. One message may go unread while another receives an immediate response. If you do not hear back within 7 business days, send a follow-up email and escalate to the support portal. Stopee advises treating silence as a red flag; do not assume the company received or processed your request.

Mistake five: not checking for phantom charges after cancellation

Some companies continue charging accounts after cancellation if the database update fails. Check your bank statements weekly for 30 days after your cancellation date. If you see a charge, contact your bank immediately and file a dispute. Provide your cancellation confirmation email as evidence that you requested the cancellation.

After cancellation: what happens to your data and account

Cancelling Tourplan ends your access, but it does not automatically delete your data. You need to plan for what happens next.

Data access after cancellation

Tourplan typically deactivates your account 24-48 hours after the cancellation effective date. You lose access to itineraries, booking records, and supplier information stored in Tourplan's servers. This is why exporting all data before cancellation is non-negotiable. If you forget to export data and Tourplan locks you out, contact support immediately and request a 7-day grace period to retrieve essential files.

Data retention and deletion

Tourplan does not publish a specific data deletion policy. Ask Tourplan in writing: "When will my company's data be permanently deleted from your servers?" The answer helps you decide whether to pay for a one-time export or accept that the data may be stored indefinitely. For compliance with Philippine Data Privacy Act (Republic Act No. 10173), Tourplan should delete your data within 30 days of cancellation unless you request backup copies.

Supplier and client notification

Cancelling Tourplan does not automatically notify your suppliers or clients. If you use Tourplan to manage supplier connections or client itineraries, inform your contacts that you are switching platforms. Export a complete list of active suppliers and clients before you lose access.

Traps and dark patterns to watch for

Tourplan and similar enterprise software companies use subtle tactics to make cancellation harder than it should be. Recognize these patterns so you can avoid them.

Trap one: no cancellation button in the account dashboard

Enterprise software deliberately hides cancellation options because they want you to contact support, not self-serve cancel. Tourplan has no "Cancel Subscription" button. This design is intentional. It forces you to jump through hoops and gives the company a chance to upsell you or convince you to stay.

Trap two: long response times on cancellation requests

Tourplan's support team is distributed across regions, and Philippines accounts may be handled by Malaysia-based staff. Expect 5-10 day response times, especially if you submit your request late in their work week. Submit your cancellation request on a Monday morning to maximize the chance of a timely response.

Trap three: "let us talk to you" retention pitches

When you ask to cancel, Tourplan support may offer discounts, trial periods, or feature upgrades to keep you. You do not have to listen to these pitches. If you have decided to cancel, be firm: "I want to proceed with cancellation. Please confirm the effective date and send the final invoice."

Trap four: hidden fees buried in the final invoice

Tourplan's final invoice may include setup fees, implementation charges, or support costs that were not obvious in your monthly bill. Review the final invoice line by line. If charges appear that you do not recognize, ask Tourplan to explain them in writing. Dispute unwarranted fees with your bank.

Trap five: misleading lock-in language in the contract

Some Tourplan contracts use vague language like "service agreement for the initial term" without making it clear whether you can cancel month-to-month after that term. Request explicit cancellation terms in writing: "Can I cancel this account on 30 days' notice, or is there a minimum commitment?"

Cancellation checklist for tourplan

Keep or cancel: comparison table for travel management platforms

Contact information and escalation addresses

If Tourplan refuses to cancel or continues charging after cancellation, use these escalation channels to enforce your rights under Philippine consumer law.

Direct contact channels

Email your cancellation request to: sales@as.tourplan.com. Call the regional office at: +60 3 4131 6888 (Malaysia-based, Monday-Friday 09:00-17:30 Malaysian time). Access the support portal at: support.tourplan.com (create a ticket with category "Billing and Account Management").

Escalation if tourplan ignores your cancellation

If Tourplan does not respond to your cancellation request within 10 business days or refuses to cancel without legal cause, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Division. The DTI website is www.dti.gov.ph, and you can file a complaint online or visit your nearest DTI office. Include your cancellation email, Tourplan's non-response, and proof of charges after your cancellation request date.

You can also dispute the charge with your bank or payment processor. Philippine banks reverse charges for cancelled subscriptions if you provide a cancellation confirmation email or DTI complaint reference number.

Legal reference

All cancellations are protected under the Consumer Act of the Philippines (Republic Act No. 7394) and the Data Privacy Act (Republic Act No. 10173). Tourplan must honour cancellation requests within a reasonable timeframe and must not charge you after the effective cancellation date.

Final takeaway: reclaim control of your travel software costs

Cancelling Tourplan requires patience and documentation, but the process is straightforward if you follow the steps in this guide. Export your data first, submit a written cancellation request via email, and monitor your account for 30 days after cancellation to catch phantom charges. Stopee has helped thousands of consumers cancel enterprise subscriptions by providing clear, step-by-step guidance like this-and Stopee is here to support your cancellation journey too.

Remember: you have consumer rights under Philippine law. Tourplan cannot lock you in indefinitely or charge you after you cancel. If the company resists, escalate to the DTI or dispute the charge with your bank. Do not accept vague answers or delays. A simple cancellation confirmation email from Tourplan is all you need to prove the company received your request.

Visit Stopee.com today for guides on cancelling other business software, SaaS subscriptions, and enterprise platforms. Stopee empowers consumers to cancel with confidence and reclaim their money.