Manage Keepa

How to cancel keepa and stop charges before your next billing date

Why you might want to cancel keepa

Keepa is an Amazon price tracking tool designed for sellers, arbitrage hunters, and deal researchers. At $19.99 USD (approximately ₱1,139) per month, it delivers real value to power users-but only if you use it regularly.

Many Philippine users find themselves paying month after month without actively tracking prices or using alerts. If you've realised the subscription no longer fits your budget or business model, cancelling quickly prevents unwanted charges from stacking up. At Stopee, we've helped thousands of consumers navigate subscription cancellations, and Keepa is no exception.

Common reasons keepa users cancel

You might cancel because your Amazon business is on pause, you've found a cheaper alternative tool, or your credit card is being charged without active use. Some users cancel after the free trial convinced them the paid features weren't worth the monthly outlay. Others realised they can rely on Amazon's native tools instead.

Whatever your reason, the principle is the same: cancel before your next billing date to avoid charges you don't want. Stopee's mission is to make that process transparent and stress-free.

When to cancel to avoid the next charge

Keepa typically bills you monthly on the same day you subscribed. If your next billing date is 15 March, you must initiate cancellation before that date to prevent the charge. Most subscription services process cancellations within 24 hours, but do not wait until the last day-cancel with at least 3 to 5 days' notice to be safe.

Keepa pricing and what you're paying for

Understanding Keepa's cost structure helps you decide whether cancellation is the right move for your situation.

What you're actually using keepa for

The paid subscription unlocks price drop alerts, historical price data across Amazon marketplaces, and research tools that save time for business users. If you run a daily Amazon operation, these features justify the cost. If you log in once every two weeks to spot-check one product, you're overpaying.

Before you cancel, honestly assess how many times per week you actually open Keepa and rely on its data. If the answer is less than three times, cancellation likely makes financial sense.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services, and Stopee always recommends understanding your legal position before you cancel.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, you have the right to clear, transparent information about any subscription's terms, including the billing frequency, cancellation process, and any auto-renewal clause. If Keepa's Terms do not clearly state how to cancel, that is a violation of your right to transparent service terms.

You also have the right to cancel without penalty if the service provider has not met the transparency requirements. If Keepa charges you without explicit confirmation before each billing cycle, you may have grounds to dispute or reverse charges through your bank or card issuer.

Your right to a refund

Philippine consumer law does not automatically guarantee a refund for paid subscriptions you actively used, but it does protect you from deceptive billing practices. If Keepa charged you without clear consent or failed to process a cancellation you requested, you can demand a refund.

Document every step: save screenshots of your account, the cancellation request you sent, and any confirmation (or lack thereof) from Keepa support. If the company refuses to refund disputed charges, escalate to the National Bureau of Investigation Consumer Protection Division or your credit card company's chargeback process.

How to cancel keepa: step-by-step method

Keepa does not publish a detailed cancellation flowchart on its public website, which frustrates many users at Stopee who expect clear, obvious instructions. Follow this practical sequence to ensure your cancellation processes correctly.

Before you click cancel: what to prepare

Taking five minutes to gather information now prevents confusion and refund disputes later.

• Screenshot your current subscription status (open Keepa, sign in, navigate to Account or Settings)
• Note the exact billing date shown on your account
• Save your most recent invoice email from Keepa
• Write down the charge amount: $19.99 USD (approx. ₱1,139)
• Identify the payment method (credit card, debit card, PayPal) you used to subscribe
• Export or screenshot any tracked products or saved data you want to keep

Pro tip: Keepa does not clearly state its data retention policy after cancellation. Take screenshots of all your tracked items, price alerts, and research notes now. Do not assume you'll be able to access them after cancellation.

Cancel via your keepa account (primary method)

1. Open your web browser and navigate to keepa.com
2. Sign in with your registered email and password
   • If you cannot recall your password, use the "Forgot password" link to reset it
3. Look for a menu option labelled Account, Settings, Subscription, Billing, or Membership
   • This is usually in the top-right corner or in a dropdown menu
4. Click the link and navigate to your subscription or billing section
5. Look for a button or link that says Cancel subscription, Cancel plan, Manage subscription, or Downgrade
6. If you find the cancel button, click it and follow any on-screen prompts
   • Keepa may ask you to confirm or select a reason for cancellation
   • Accept or skip any retention offers (discount codes, temporary pause options)
   • Confirm the cancellation by clicking the final button
7. Wait for a confirmation message on screen and check your email immediately for a cancellation confirmation email
8. Take a screenshot of the confirmation and save the confirmation email in a folder for your records

Warning: If you do not see a clear cancel button after following these steps, do not assume you cannot cancel online. Proceed to the email method below immediately.

Cancel via email (backup method)

If the account dashboard does not show a working cancellation button, or if you want written confirmation, email Keepa's support team. This creates a paper trail and ensures Keepa cannot claim it never received your request.

1. Open your email client (Gmail, Outlook, Yahoo Mail, etc.)
2. Compose a new email addressed to support@keepa.com
3. In the subject line, write: Cancellation request for Keepa subscription
4. In the email body, include the following details:
   • Your registered Keepa account email address
   • Your current billing date (for example, "Billed on the 15th of each month")
   • Your requested cancellation date (for example, "Please cancel effective 14 March 2024, before the next billing on 15 March")
   • A direct statement: "Please cancel my Keepa subscription immediately and confirm this cancellation by reply email within 24 hours."
5. Do not include unnecessary detail; keep the email concise and professional
6. Send the email immediately
7. Watch your inbox for a reply within 24 to 48 hours
8. Forward and save the cancellation confirmation email to a dedicated folder

Pro tip: If support does not reply within 48 hours, send a follow-up email with the same content marked "Follow-up request." At Stopee, we've seen support delays cause missed cancellation deadlines, so do not hesitate to follow up.

If keepa does not cancel and continues charging

Occasionally, despite your request, a charge appears on your next billing date. Act immediately:

1. Check your email for any response from Keepa support
2. If there is no response, send another cancellation email marked "Urgent: Unauthorised charge"
3. Contact your bank or card issuer and dispute the charge within 30 days
   • Tell your bank: "I requested cancellation but was charged anyway"
   • Provide your cancellation email and any confirmation messages
4. File a complaint with the National Bureau of Investigation Consumer Protection Division if Keepa refuses to refund the disputed charge

What happens after you cancel

Cancellation is often the start of the story, not the end. Here's what to expect in the days and weeks after you click cancel.

Your access after cancellation

Most subscription services cut off paid features immediately after you cancel, but Keepa's exact practice is not clearly documented in its public Terms. Contact support to ask: "When will my paid access end after I cancel today?" The answer will either be immediate, or at the end of your current billing cycle.

If you have time before access ends, download or screenshot any price history, tracked products, or research notes you want to keep. Stopee recommends treating all account data as temporary after cancellation, because data retention policies are often vague.

Your data and tracked items

Keepa does not publicly state whether your tracked products, alerts, and research data remain accessible after cancellation. To be safe, assume they will be deleted. Before your access ends, export or take screenshots of anything you might need later.

Refund timeline and expectations

If you cancel before the billing date, you should not be charged again. If you were already charged for the current month and request a refund, Keepa's process is not clearly stated in public sources. Contact support directly:

"I cancelled my subscription on [date]. I was charged $19.99 USD on [billing date]. Please refund this charge to my original payment method within 5 to 7 business days."

Most credit card companies and banks process refunds within 7 to 10 business days, though the money may take an additional 1 to 2 business days to appear in your account.

Common mistakes when cancelling keepa

We understand the frustration when you cancel carefully but still get charged. These are the mistakes that cost people money-and how to avoid them.

Mistake 1: cancelling too late in the month

If you cancel on the 28th but your billing date is the 30th, you might miss the cancellation window. Many systems process cancellations overnight or in batches. Cancel with at least 3 to 5 days' notice before your next billing date to guarantee processing.

Mistake 2: confusing "pause" with "cancel"

If Keepa offers a pause option during cancellation, do not choose it. Pause typically resumes billing after a set period (30 days, for example). If you do not want any charges, select full cancellation, not pause.

Mistake 3: assuming the account page confirms cancellation

An on-screen message saying "cancellation submitted" does not always mean the process completed. Wait for a confirmation email. If none arrives within 24 hours, send the email cancellation request as a backup.

Mistake 4: not checking your card statement after cancellation

After you cancel, monitor your credit card or bank statement for the next 30 days. If Keepa charges you again, dispute it immediately. Do not wait or assume it was a mistake that will reverse itself.

Mistake 5: losing proof of your cancellation request

Screenshots and confirmation emails are your only evidence if a dispute arises. Save them in a dedicated email folder or cloud storage. You may need them to file a chargeback or consumer complaint months later.

Cancellation checklist

Use this checklist to ensure you've completed every step before your next billing date.

Comparing alternatives to keepa

Before you cancel, you might want to explore whether a cheaper tool delivers the same value for your needs.

If you find a tool that meets your needs at a lower price (or free), Keepa cancellation is a straightforward financial decision.

Where to find help if keepa refuses to cancel

If you've followed all steps and Keepa still refuses to process your cancellation or refuses a refund, escalation options exist.

Contact support with evidence

Send one final email to support@keepa.com with the subject "Escalation: Cancellation request not processed". Include screenshots of your previous cancellation request, the date you sent it, and copies of any charges that appeared after your request.

File a complaint with the national bureau of investigation consumer protection division

If Keepa does not respond or refuses to cancel, file a formal complaint with the National Bureau of Investigation (NBI) Consumer Protection Division in the Philippines. You will need:

• Your screenshots of the cancellation request
• Confirmation emails (or lack thereof) from Keepa
• Bank or card statements showing the charges
• Any correspondence with Keepa support

Dispute the charge via your bank or card issuer

Contact your credit card company, debit card provider, or bank and open a chargeback dispute. Tell them: "I requested cancellation of a subscription service, but the company continued to charge me after my cancellation request." Your bank can reverse charges and investigate on your behalf.

At Stopee, we've found that a chargeback is often the fastest way to recover funds when a company ignores your cancellation request.

Summary and next steps

Cancelling Keepa is a straightforward process if you follow the steps in order, but the service's lack of transparent Terms makes it confusing for many. The good news: you have the law on your side, and cancellation takes minutes if done correctly.

Your action plan:

1. Cancel at least 3 to 5 days before your next billing date
2. Use the account dashboard if a cancel button is visible
3. If not, send a cancellation email to support@keepa.com
4. Save all confirmation emails and screenshots
5. Monitor your card statement after your next billing date
6. If charged, dispute immediately via your bank

Stopee's mission is to empower consumers to take control of their subscriptions and avoid unwanted charges. Whether you're cancelling Keepa because your business has changed, your budget is tight, or you've found a cheaper alternative, the process is your right. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds when companies refused to cooperate. You deserve clarity, and you deserve to be in control of your money. Take action today, and do not let a confusing interface or delayed support response prevent you from cancelling with confidence.

Keepa contact information

If you need to contact Keepa outside of the account cancellation portal, use these addresses:

• Email support: support@keepa.com
• Official website: keepa.com
• Support page: keepa.com/#!disclaimer

Keepa does not list a physical postal address prominently for cancellation requests, so email is your primary contact method. If you send an email and do not receive a response within 48 hours, follow up with a second email marked "Follow-up request" and consider filing a chargeback with your bank simultaneously.