Manage Shipmentfree.Com

How to cancel Shipmentfree.Com and reclaim your money in the philippines

Understanding what Shipmentfree.Com actually is

Shipmentfree.Com is a membership rebate service, not a shipping courier. The service claims to offer cashback on shipping fees and return costs from your online purchases, plus rebates on rideshare and moving truck rentals. If you signed up expecting automatic free shipping at checkout, you now understand the confusion that frustrates thousands of Filipino users every month.

How the rebate system works

Here is what actually happens: you pay for shipping when you buy something online, keep your receipt, then submit a rebate claim to Shipmentfree.Com. The company says it processes rebates within 3 to 5 weeks through your chosen payment method. You do not get free shipping upfront. You get your money back weeks later, if your claim meets their terms and conditions.

For most Filipino shoppers, this delay and effort makes the membership feel less valuable than the marketing promised. If you expected instant discounts at checkout, you are right to feel let down. The rebate model only works if you ship items regularly and actually remember to file claims.

Why filipino users struggle with this service

Shipmentfree.Com does not clearly display auto-renewal terms, free trial conditions, commitment periods, or local Philippine pricing before you sign up. Public pages lack detail about what happens to your data after cancellation. Add surprise card charges and repeated failed cancellation attempts to that mix, and you have the exact frustration pattern that Stopee hears from consumers across the Philippines every week.

Many users tell us they do not even remember signing up. Subscription memberships often slip into checkout flows unnoticed, especially on cross-border shopping platforms. If you are here because a charge appeared on your card without clear warning, you are not alone, and cancellation is your right.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you. This law covers deceptive practices, hidden charges, and your right to cancel subscriptions without unreasonable barriers.

What the consumer act guarantees you

Under Republic Act No. 7397, businesses must disclose all material terms before you buy, including auto-renewal clauses, billing frequency, and cancellation methods. If Shipmentfree.Com did not clearly show these terms at sign-up, you have grounds to dispute the charge with your bank or credit card company. Additionally, you can request a refund for charges you did not explicitly authorize.

If the company refuses to process your cancellation or continued to charge you after you requested cancellation, the Department of Trade and Industry (DTI) and the National Bureau of Investigation (NBI) accept consumer complaints. Stopee recommends keeping all email records, screenshots, and transaction proof to support your claim if escalation becomes necessary.

Your right to cancel without penalty

You have the right to cancel Shipmentfree.Com at any time. No law in the Philippines requires you to complete a full billing cycle or pay a cancellation fee. If the company imposes one, that is an illegal penalty under the Consumer Act. Most importantly, if you cancel but charges continue, you can dispute those charges with your bank within 120 days and demand a refund.

Methods to cancel Shipmentfree.Com

Shipmentfree.Com offers multiple cancellation channels, but the easiest and most documented route is the website account page. Stopee recommends trying the website first because it creates an instant digital record.

Cancellation channels available to you

The company lists the following support methods on its public pages:

• Website account cancellation page (fastest, recommended)
• Live chat for logged-in members (24/7, instant confirmation)
• Phone: (310) 356-6886 or (800) 524-2165 (24/7 support hours)
• Email: support@shipmentsfree.com (documented trail, slower response)
• Certified or registered mail to corporate address (legal proof, slowest)

Pro tip: Always use the method that creates a written record. If you call, follow up with an email. If you use live chat, screenshot the conversation. Written proof protects you if charges continue after you cancel.

Step-by-step cancellation through the website

This is the fastest and most reliable way to cancel Shipmentfree.Com from the Philippines.

How to cancel using your account dashboard

1. Log into your Shipmentfree.Com account at shipmentsfree.com
   • Use your email address and password
   • If you forgot your password, use the "Forgot Password" link on the login page
2. Navigate to your Account or Membership settings
   • Look for a menu item labeled "Account," "Membership," "Billing," or "Settings"
   • This is usually in the top-right corner of the dashboard or in a sidebar menu
3. Find the cancellation option
   • Look for text that says "Cancel Membership," "Cancel Subscription," or "Manage Membership"
   • The company's help page refers to a dedicated "Cancel Membership" page within your account
4. Click the cancellation link and follow the on-screen instructions
   • The system may ask you to confirm your request or select a cancellation reason
   • Read every screen carefully; do not skip ahead
5. Complete the cancellation process
   • You should see a confirmation message or receive a confirmation email within minutes
   • Screenshot this confirmation page immediately
6. Save your confirmation email
   • Shipmentfree.Com should send you an email confirming your cancellation
   • Archive this email or print it as proof that you cancelled on a specific date

Warning: If the website cancellation option does not appear, or if you receive an error message, do not assume you are stuck. Move to phone or email support immediately. Some users report that the website cancellation link is hidden or non-functional, which is precisely why Stopee advises using multiple methods if the first one fails.

How to cancel by phone

1. Dial one of the support numbers: (310) 356-6886 or (800) 524-2165
   • Both numbers offer 24/7 support
   • Call from a device where you can take notes or record (if legal in your area)
2. Explain that you want to cancel your Shipmentfree.Com membership
   • Provide your account email address or member ID
   • Be clear and direct: "I want to cancel my membership effective immediately"
3. Ask the agent to confirm the cancellation in writing
   • Request that they send a cancellation confirmation email to your address
   • Get the agent's name and the date and time of the call
4. Follow up with an email
   • Within 2 hours, send an email to support@shipmentsfree.com referencing your phone call
   • Include the date, time, agent name, and what was discussed
   • Request written confirmation of your cancellation

Pro tip: The Philippines has a 12-hour time difference from US Pacific Time (where Shipmentfree.Com's support is based). Call during their business hours. If you call at midnight Philippine time, you may reach an offshore support center with less authority to process cancellations.

How to cancel by email

1. Compose an email to support@shipmentsfree.com
   • Use a clear subject line: "Membership Cancellation Request"
   • Include your full name, account email address, and member ID if you have it
2. State your request clearly in the body
   • Example: "I request immediate cancellation of my Shipmentfree.Com membership. Please confirm this cancellation in writing and provide the date it takes effect."
   • Include today's date and your phone number
3. Send the email from the address linked to your account
   • This helps the company verify your identity
4. Wait for confirmation
   • Email responses typically take 2 to 5 business days
   • If you do not receive a response within 5 days, resend the email or try phone support
5. Save the entire email chain
   • Do not delete the confirmation email when it arrives
   • Archive it in a folder or print it as backup proof

Warning: Email is the slowest method and leaves room for the company to claim they "never received" your request. Use email only as a backup or follow-up method, not your primary cancellation route.

What happens after you cancel Shipmentfree.Com

Cancellation does not happen instantly, and knowing what to expect protects you from surprise charges and lost rebate claims.

Timeline and what you should monitor

Once you submit your cancellation request, the company processes it over the next 1 to 3 business days. Your membership access typically stops within 24 hours, but billing cycles continue until the current billing period ends. This means you may be charged one final time on your next scheduled billing date, even after you cancel.

Pro tip: Check your cancellation confirmation email for the exact effective cancellation date. If it says your membership ends on the 15th and you are charged on the 14th, contact the company immediately to dispute that final charge.

Any rebate claims you filed before cancellation remain valid. However, claims filed after your cancellation date will not be processed. If you have pending rebates, ask the company for the status of those claims before you cancel, and request that they process any outstanding claims before your cancellation takes effect.

Monitoring your billing statement

Check your credit card or bank statement 5 to 7 days after your cancellation date. You should not see any new charges from Shipmentfree.Com or ShipmentsFree. If a charge appears after your cancellation confirmation date, that is a billing error or a violation of the Consumer Act of the Philippines.

Do not ignore phantom charges. Contact your bank immediately and file a dispute. Provide your cancellation confirmation email as evidence. Your bank will reverse the charge within 30 to 60 days if you can prove you cancelled.

Refunds and disputing unauthorized charges

Shipmentfree.Com does not automatically refund your membership fee just because you cancel. However, you have strong grounds to demand a refund if the charge was unauthorized or if the company failed to disclose auto-renewal terms.

When you can request a refund

You are entitled to a refund if any of these apply:

• You do not remember signing up and the terms were not clearly disclosed
• The company charged you without explicit authorization (common during checkout flows)
• You cancelled but were charged again after the cancellation date
• The company continued charging after you requested cancellation multiple times
• You cancelled within a trial period and the company still charged you

How to request a refund from Shipmentfree.Com

1. Email support@shipmentsfree.com with the subject line "Refund Request"
   • State the reason clearly: "I request a refund for charges incurred on [date] because [reason]"
   • Include your account email, the charge amount, and the date of the charge
2. Allow 10 business days for a response
   • The company may ask for proof that you cancelled or dispute the charge legitimately
   • Provide your cancellation confirmation if they ask
3. If the company refuses or does not respond, file a chargeback with your bank
   • Contact your credit card issuer or bank directly
   • Tell them you want to dispute a charge from Shipmentfree.Com
   • Provide your cancellation confirmation email as evidence

Pro tip: Chargebacks typically succeed if you can prove you cancelled. Your bank will reverse the charge and Shipmentfree.Com may appeal, but the burden of proof is on them to show you authorized the charge after you cancelled.

Escalating to the department of trade and industry

If Shipmentfree.Com refuses to refund you and your bank chargeback fails, you can file a formal complaint with the Department of Trade and Industry (DTI) in the Philippines. The DTI handles consumer disputes involving misleading practices, unauthorized billing, and failure to honor cancellation requests. Stopee recommends filing with the DTI if the amount is significant or if the company continues to charge you after multiple cancellation attempts.

To file a DTI complaint, visit the DTI regional office in your province or file online at www.dti.gov.ph. You will need your account email, payment proof, and cancellation confirmation. The DTI investigates free of charge and can order Shipmentfree.Com to refund you.

Common mistakes that delay your cancellation

Many Filipinos cancel Shipmentfree.Com multiple times before it actually sticks. These are the slip-ups that cause that frustration.

Mistakes that leave you vulnerable

Not saving proof before cancelling. If you cancel through the website without taking a screenshot, you have no evidence if the company claims you never cancelled. Always screenshot your confirmation page and save the confirmation email.

Assuming account access = full cancellation. Some users notice their login access disappears and assume they are cancelled. Access removal is not the same as cancellation. The company may still charge you. Verify cancellation through a confirmation email or statement check.

Not checking your billing date. If you cancel on the 28th and your billing date is the 30th, you will be charged two more times. Always cancel at least 3 days before your next scheduled billing date. Stopee recommends checking your account page or cancellation email for the exact effective cancellation date.

Cancelling and ignoring your statement afterward. Surprise charges often go unnoticed because people cancel and move on. Check your statement 7 days after your cancellation date. If you spot an unauthorized charge, dispute it immediately. Waiting beyond 120 days makes bank disputes harder to win.

Only cancelling through one method. If you cancel through the website and receive no confirmation, do not assume it worked. Follow up with an email or phone call. Some users report that website cancellations do not process, and the company only honours phone or email cancellations.

Not keeping rebate claims active during cancellation. If you submitted rebate claims before cancelling, the company may reject them after your cancellation date. Ask for confirmation that your pending rebates will be processed before you proceed with cancellation.

Pricing and what you paid for

Understanding what Shipmentfree.Com costs helps explain why so many users decide to cancel.

Important note: Exact pricing varies by region and is not always transparent. Many users report being charged without seeing a clear price breakdown at signup. If you cannot find your original price in your confirmation email, check your first credit card charge; that amount is what you agreed to.

Checklist: before, during, and after cancellation

Use this checklist to stay organized and protect yourself throughout the cancellation process.

Before you cancel

• Log into your account and screenshot your membership status page
• Note your current billing date and any pending rebate claims
• Search your email for all Shipmentfree.Com communications (welcome email, receipts, confirmations)
• Save your first charge amount and transaction date from your bank statement
• Decide whether you want a refund or just want to stop future charges

During cancellation

• Choose your cancellation method (website first, phone or email as backup)
• Screenshot or record every step of the cancellation process
• Note the date, time, and confirmation details (confirmation number, agent name, etc.)
• Request a confirmation email from the company
• Do not close your account page until you receive written confirmation

After cancellation

• Save all confirmation emails in a dedicated folder labeled "Shipmentfree Cancellation"
• Check your bank statement 5 to 7 days after the cancellation date
• If you see a charge after the cancellation effective date, file a chargeback immediately
• Keep all documentation for at least 1 year (for dispute purposes)
• If the company continues to charge, file a complaint with the DTI

Why filipino users cancel Shipmentfree.Com

Understanding why you want to cancel helps you avoid the same frustration with future services.

The most common cancellation reasons

Surprise charges and unclear auto-renewal terms top the list. Users sign up during cross-border checkout flows and do not realize they have agreed to recurring billing. By the time they notice the charge on their card, they feel trapped. Stopee regularly hears from consumers who cancelled multiple times only to be charged again, which violates both company policy and the Consumer Act of the Philippines.

Low perceived value is another reason. The rebate model requires discipline: you pay upfront, file a claim, wait 3 to 5 weeks, and hope the claim is approved. For most casual online shoppers in the Philippines, this friction does not justify the monthly fee. Many users decide the membership was never worth the effort.

Poor customer service and difficult cancellation paths also drive people away. If you contact the company to ask a simple question and wait days for a response, that breaks trust. If the cancellation link does not work or the company keeps charging after you cancel, that is outright deceptive.

Additionally, many Filipinos use international payment methods or regional online marketplaces that do not integrate well with Shipmentfree.Com's rebate system. The service feels designed for US-based shoppers, not for buyers in the Philippines using local banking and pesos.

How stopee helps you cancel subscription services

Cancellation should not be this hard. Stopee exists to simplify it.

Why stopee is your partner in cancellation

Stopee is a consumer advocacy platform that specializes in helping Filipinos cancel unwanted subscriptions, dispute unauthorized charges, and reclaim refunds. We provide step-by-step guides for hundreds of services, including Shipmentfree.Com. Our advice is based on real consumer complaints, Philippine consumer law, and years of experience helping people navigate confusing cancellation processes.

If you get stuck at any point, Stopee has templates for dispute emails, chargeback request letters, and DTI complaint forms. We also track which companies use dark patterns to hide cancellation options, so you know which services are trustworthy and which ones require extra caution.

Pro tip: Bookmark Stopee.com and reference this guide whenever you sign up for a new subscription. Knowing your cancellation rights before you subscribe saves you stress later.

Contacting Shipmentfree.Com directly

If you need to reach the company for any reason, use these verified channels.

Official contact information for Shipmentfree.Com

Pro tip: Save the certified mail address as a last resort. If you send a cancellation letter by registered mail and the company claims it never received your request, you have postal proof that establishes a legal record. This is especially powerful if you later file a DTI complaint or bank dispute.

Your path forward: cancel with confidence

Shipmentfree.Com's rebate model works for some users, but if you are reading this, it does not work for you. The good news is that cancellation is your legal right under the Consumer Act of the Philippines, and Stopee has helped thousands of consumers reclaim their money and their peace of mind by cancelling similar services.

Start today: log into your account, take screenshots, and submit your cancellation request through the website or email. Save your confirmation, monitor your next statement, and dispute any charges that appear after your cancellation date. If the company resists, escalate to your bank's chargeback team or file a formal complaint with the DTI. You have the law on your side.

Stopee.com has detailed guides for nearly every subscription service available to Filipinos. Whether you are cancelling Shipmentfree.Com, a streaming platform, a fitness app, or a dating service, use Stopee to find clear, legal cancellation steps tailored to the Philippines and backed by consumer protection law. Your refund and your time are worth protecting.