Manage Acuity Scheduling

How to cancel acuity scheduling in the philippines without losing your data

What acuity scheduling is and why filipinos are canceling

Acuity Scheduling is an online appointment booking platform now owned by Squarespace. Small business owners, consultants, salons, coaches, and clinics in the Philippines use it to let clients book services without endless back-and-forth messages. Since it's a recurring SaaS subscription billed in US dollars, many Filipino users face surprise renewal charges and confusing cancellation steps. At Stopee, we've helped thousands of consumers navigate exactly this situation.

Why you might be looking to cancel

You might be canceling because you're moving to a cheaper alternative, your business model changed, you're not using the automation features enough to justify the monthly cost, or you've found a locally-supported competitor. Whatever your reason, Stopee exists to make sure you cancel cleanly-without hidden charges, without losing your client data, and without accidentally staying billed for months after you thought you'd canceled.

How acuity bills filipino users

Acuity prices everything in US dollars and converts to Philippine pesos at your bank's daily rate when you pay. There are three main tiers: Starter at $20.00 monthly (approximately ₱1,130), Standard at $34.00 monthly (approximately ₱1,921), and Premium at $49.00 monthly (approximately ₱2,768), all before card fees or taxes. If you chose an annual plan, you paid the full year upfront, and your renewal date is 365 days from your original signup date. Monthly plans renew automatically every billing cycle unless you cancel first.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel any subscription service. Under this law, you have the right to cancel a recurring service contract at any time, and the service provider must stop billing you within one billing cycle after receiving your cancellation notice. If Acuity (or Squarespace, its parent company) continues to charge you after you've canceled, you can dispute the charge with your bank and escalate to the Department of Trade and Industry (DTI) if the company refuses to refund.

What the law says about refunds

For annual plans paid upfront, Philippine consumer law entitles you to a pro-rata refund of unused service after your cancellation date. If you paid ₱5,880 for a year on January 1 and cancel on July 1 (after six months), you are legally entitled to a refund for the remaining six months of service-approximately ₱2,940. Acuity does not always offer this automatically; you must request it in writing and reference your cancellation date and plan cost. Stopee recommends keeping all transaction receipts and billing emails as proof.

How to escalate if acuity refuses

If Acuity or Squarespace denies your refund request or continues charging after cancellation, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file online at www.dti.gov.ph or visit your nearest DTI office in person. Include your account email, cancellation date, billing history, and bank statements showing unwanted charges. Stopee advises providing this evidence within 30 days of the disputed charge for the strongest case.

How to cancel acuity scheduling step by step

The cancellation process depends on whether you signed up directly on Acuity's website, through the iOS App Store, or through Google Play. Each route has a different cancellation point, so identifying your subscription source first is critical.

Cancel if you subscribed directly through acuity's website

This is the most common route for Filipino users and the fastest to cancel. You'll complete the cancellation inside your account dashboard without contacting support.

1. Go to secure.acuityscheduling.com and sign in with your email and password.
2. Click your account name or profile icon in the top-right corner.
   • If you don't see a profile menu, scroll down the left sidebar to find Billing or Account Settings.
3. Navigate to the Billing section.
4. Under Subscriptions, locate your Scheduling plan (not your add-ons or integrations).
   • You will see your plan name (Starter, Standard, or Premium), your billing interval (monthly or annual), and your next renewal date.
5. Click Cancel Subscription next to your Scheduling plan.
   • Warning: Do not click "Pause" if that option appears-pausing delays cancellation and you may still be charged.
6. Read the cancellation prompt carefully. Acuity will warn you that your clients can no longer book appointments and that scheduled reminders will not send.
   • Click Yes, cancel my subscription or Confirm to finalize.
7. You will see a confirmation message on screen. Screenshot this confirmation immediately and note the date and time.
   • Stopee recommends taking a photo of this screen with your phone as backup.
8. Check your email (including spam/promotions folders) for a cancellation confirmation from Acuity within 10 minutes.
   • Save this email and the confirmation number it contains. This is your proof of cancellation.

Cancel if you subscribed through the apple app store

If you signed up for Acuity using the iPhone or iPad app and paid through your Apple ID, you must cancel the subscription in the App Store, not inside the Acuity app. Canceling only inside Acuity will not stop App Store billing.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Tap Subscriptions (or Media & Purchases if Subscriptions is not visible).
4. Find and tap Acuity Scheduling from the list.
   • If you see multiple subscriptions listed, tap the one labeled "Acuity Scheduling" or "Acuity Scheduling - [Plan Name]".
5. Tap Cancel Subscription at the bottom of the screen.
6. Follow Apple's confirmation prompts. You will see options to Keep Subscription or Cancel.
   • Select Cancel Subscription on the final confirmation screen.
7. Apple will send you a cancellation confirmation email within minutes to the email address linked to your Apple ID. Save this email as your cancellation proof.
8. Log into your Acuity account on the web and verify that your plan status shows as "Cancelled" or "Active until [date]" in the Billing section.
   • Pro tip: Even after canceling the App Store subscription, your Acuity account may show as "active" until your renewal date passes. This is normal-you will not be charged.

Cancel if you subscribed through google play

Android users who signed up via Google Play must cancel in the Google Play Store app or website, not inside Acuity itself. Web-based cancellation here is more straightforward than the App Store route.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Tap Manage subscriptions (or Account > Manage subscriptions depending on your Play Store version).
4. Find and tap Acuity Scheduling from the list of active subscriptions.
5. Tap Cancel subscription.
   • Google will ask you why you're canceling. You can skip this or select a reason; your answer does not affect the cancellation.
6. Tap Cancel Subscription on the final confirmation screen.
7. Google will send a confirmation email to your Google Account email address. Keep this email for your records.
8. Log into your Acuity account online and verify the Billing page shows your plan as cancelled or "Active until [final date]".
   • You will not be charged after that final date.

What happens immediately after you cancel

Cancellation is emotionally bittersweet-you've made a decision to move on, but you also need to manage the transition carefully so your clients and business data aren't left in limbo.

Your account access after cancellation

After you cancel, your Acuity account remains accessible for a period (usually until your renewal date passes). You can still log in, view your client history, and download your data. However, your clients will no longer be able to book new appointments through your Acuity booking page-the page will either disappear or show a "closed" message, depending on your settings. Any scheduled appointment reminders and follow-up emails will not send after cancellation is processed.

Export your client data and records before the cutoff

Stopee strongly recommends exporting all your client information, appointment history, and custom fields while your account is still active. Once Acuity terminates your account (usually 30 to 90 days after cancellation), this data becomes unrecoverable.

• Go to your Acuity Contacts or Clients section.
• Look for an Export or Download button, usually near the top of the client list.
• Choose CSV format (most universally compatible).
• Save the file to your computer or cloud storage with a clear label: "Acuity_Clients_[Date]".
• Repeat for your appointment history if an export option is available under Appointments or Calendar.

Notify your clients proactively

Your clients will notice they can no longer book with you once Acuity processes your cancellation. Send them an email or message before the cancellation takes effect, explaining that you're moving platforms and providing an alternative booking method (email, WhatsApp, phone, or your new scheduling tool). This protects your client relationships and prevents them from thinking you've closed your business.

Refund eligibility and timelines

Refunds from Acuity are not automatic, and your eligibility depends on whether you paid monthly or annually and when you cancel within your billing cycle.

If you paid monthly

You will not receive a refund for the current month, but you will stop being charged on your next renewal date. If your renewal date is July 15 and you cancel on July 5, you keep your access until July 15 at no additional charge, then the account closes. If you cancel on July 20 (after renewal), you are charged for July, and you will not get that payment back unless your bank approves a dispute or Acuity grants a courtesy refund.

If you paid annually

You are entitled to a pro-rata refund under Philippine consumer law for the unused portion of your annual plan. If you paid ₱5,880 on January 1 for a year and cancel on April 1 (three months used, nine months unused), you should receive approximately ₱4,410 back. Acuity does not always calculate or offer this automatically-you must request it in writing via email to support@acuityscheduling.com and include your cancellation date, original payment date, and plan cost.

How to request a refund in writing

Send an email to support@acuityscheduling.com with this information:

• Your Acuity account email address.
• Your full name and billing address in the Philippines.
• Original annual plan purchase date and amount paid in pesos and USD.
• Cancellation date and pro-rata calculation (months used ÷ 12 × total cost = unused amount).
• Request a refund to your original payment method or provide an alternative account.
• Reference Republic Act No. 7394 (Consumer Act of the Philippines) and your right to a pro-rata refund.

Pro tip: Send this email within 14 days of your cancellation date. Keep a copy for your records and note the date you sent it. Stopee recommends using a delivery confirmation method or taking a screenshot of the sent email to prove Acuity received it.

Typical refund processing time

If Acuity approves your refund request, it typically takes 5 to 10 business days to appear in your bank account, depending on your bank's processing speed. International transfers from the US to the Philippines can sometimes take up to 15 business days. If you don't see your refund after 15 days, contact your bank and ask them to check the status of incoming wire transfers to your account number.

Pricing and plan comparison

Understanding what you're paying for and comparing Acuity to alternatives helps you make a confident cancellation decision.

Exchange rate used: 1 USD = approximately ₱56.50 (verify current rate at your bank before budgeting).

Common cancellation mistakes to avoid

Cancellation can go wrong in unexpected ways-we've seen Filipino users lose months of refunds or accidentally stay billed because they missed one crucial step.

Mistake 1: canceling in the wrong place

You can't cancel an App Store subscription inside the Acuity app, and you can't cancel a Google Play subscription on the Acuity website. Each source has its own cancellation point. Check your original receipt or bank statement to confirm where you signed up, then cancel in that exact location. Stopee has documented countless cases where users canceled in the wrong place, thought they were done, and woke up to unexpected charges three months later.

Mistake 2: not screenshotting your confirmation

The cancellation confirmation page appears only once. If you don't screenshot it immediately, you lose evidence that you canceled on that specific date. If a dispute later arises with your bank or Acuity claims you never canceled, your screenshot is proof. Save it to your phone and email a copy to yourself.

Mistake 3: assuming auto-renewal has stopped without checking

Many users cancel but never verify that the renewal actually stopped. One week before your old renewal date, log back into your Acuity account and check the Billing page. It should show your plan as "Canceled" or "Active until [final date]". If it still shows "Next renewal: [date]", contact support immediately-the cancellation may not have gone through.

Mistake 4: not requesting a pro-rata refund for annual plans

Acuity will not refund an annual plan unless you ask. Many users cancel and assume they've lost their money. Under Philippine law, you are entitled to that refund. Send the written request within 14 days. Stopee advises treating this as non-negotiable-your money, your right.

Mistake 5: deleting your account too soon

Do not delete your Acuity account immediately after canceling. Wait until your cancellation has been confirmed (check the Billing page one week later), your refund (if due) has been processed, and you've exported all your client data. Once deleted, account data is unrecoverable.

Your cancellation checklist

Use this step-by-step checklist to ensure nothing falls through the cracks.

• Identify your signup source: Acuity website, App Store, or Google Play.
• Screenshot your current plan, billing amount, and renewal date from the Billing panel.
• Export client data and appointment history in CSV format.
• Save all invoices and transaction emails (for refund proof if needed).
• Notify your clients before cancellation takes effect.
• Complete the cancellation in the correct location (web, App Store, or Google Play).
• Screenshot the cancellation confirmation page.
• Wait for the confirmation email and save it.
• If you paid annually, request a pro-rata refund via email within 14 days.
• Verify cancellation one week later: log in and check the Billing page shows "Canceled".
• Monitor your bank account for any surprise charges after your renewal date passes.
• Monitor for your refund (15 business days maximum) if you requested one.

Alternatives to acuity scheduling for filipino users

If you're canceling because Acuity no longer fits your needs, these alternatives serve Filipino businesses and offer similar booking features.

Contact squarespace if acuity support doesn't respond

Acuity support can be slow, especially for cancellation requests outside US business hours. If your email to support@acuityscheduling.com goes unanswered for more than 5 business days, escalate to Squarespace, Acuity's parent company.

Squarespace contact details for cancellations

For formal written cancellation notices, you can send registered mail to Squarespace's headquarters address, which you can request from support@acuityscheduling.com or locate on the Squarespace website's legal section. Include your full name, Acuity account email, account ID (if available), current plan name, billing address in the Philippines, and your cancellation effective date. Send via a method that confirms delivery (registered mail with proof of receipt).

Pro tip: Keep a copy of this letter and the proof of mailing. If Acuity later disputes your cancellation date, registered mail proof establishes that Squarespace received your notice on a specific date-invaluable for refund disputes or DTI escalations.

Summary: canceling acuity scheduling with confidence

Canceling Acuity Scheduling doesn't have to be stressful or expensive. By following the steps in this guide, you ensure you cancel in the right place, collect proof of your cancellation, request any refund you're entitled to under the Consumer Act of the Philippines, and protect your client data. The key is documenting everything: screenshots, emails, billing dates, and cancellation confirmations. Stopee has helped thousands of consumers cancel subscriptions cleanly, and the same principles apply here-be proactive, keep records, and know your rights. If Acuity refuses to process your cancellation or denies your refund, the DTI Consumer Protection Group is your escalation point, and you'll have the evidence to win your case. Cancel confidently, export your data, notify your clients, and move forward with a scheduling tool that actually fits your business.