Manage Adcreative.Ai

How to cancel Adcreative.Ai and avoid surprise charges in the philippines

What Adcreative.Ai is and why people cancel

Adcreative.Ai is a subscription-based software tool that uses artificial intelligence to generate ad creatives for performance marketing campaigns. The platform helps you create image ads, generate ad copy, produce product visuals, and test creative variations without hiring a designer. If you signed up during the free 7-day trial and forgot to cancel before it ended, you are likely facing unexpected charges on your card.

How the service works

When you join Adcreative.Ai, you receive full access to the Professional tier during a 7-day free trial. After that period closes, your subscription converts to a paid plan at the standard rate unless you cancel before the trial expires. The platform charges your card automatically every month on your billing anniversary, and the company resets your pricing on renewal, meaning you lose any first-payment discount you received as a new user.

Most users subscribe for AI-generated assets, brand slots, unlimited creative generation, copywriting tools, and connections to platforms like Meta Ads and Google Ads. If you upgrade to higher tiers, you unlock batch processing, AI product photography, user-generated content video tools, API access, and team collaboration features. These extras are why bills escalate quickly once your free trial converts into a paid subscription.

Why you might want to cancel

Many Filipino users cancel Adcreative.Ai because they did not realize the free trial was time-limited or they discovered unexpected charges without clear renewal notices. Others find the platform does not match their creative workflow, or they prefer hiring local Filipino designers for a lower total cost. Some users report that they could not easily remove saved payment methods from their account, which creates anxiety around future charges.

If you recognize any of these situations, cancellation is your fastest path to stopping the monthly charges and taking back control of your billing.

Adcreative.Ai pricing in the philippines

These are the live subscription costs for Filipino users, based on current PHP conversion rates.

These PHP amounts convert from USD pricing, so exchange rate fluctuations may cause small shifts at checkout. Your actual charge depends on the plan you selected during trial signup and your renewal date.

Your consumer rights when cancelling in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel digital subscriptions and protects your right to clear information before charges occur.

What the law guarantees you

Under Philippine consumer law, Adcreative.Ai must provide you with transparent billing terms before you are charged. The platform must clearly disclose the trial period length, the exact conversion date, renewal amounts, and how to cancel. You have the right to cancel at any time and to receive a refund if the company failed to provide these disclosures clearly.

If you cancel before your trial ends, you should not be charged. If Adcreative.Ai charged you after you cancelled, or if you never received a clear renewal notice, you have grounds to request a refund under Republic Act No. 7394. The law also requires that cancellation be as easy as the signup process, so if they make cancellation deliberately difficult, that itself is a breach.

What to do if the company refuses your cancellation or refund

If Adcreative.Ai ignores your cancellation request or denies your refund claim unfairly, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Complaint Center. The DTI enforces consumer protection law in the Philippines and can mediate disputes at no cost to you. You can file a complaint online at consumercare.dti.gov.ph or visit your nearest DTI office.

Keep all email exchanges, screenshots of your billing page, transaction records, and cancellation confirmations. These documents are your proof that you acted in good faith and that the company failed to honor your request.

How to cancel Adcreative.Ai step-by-step

Stopee has helped thousands of consumers navigate subscription cancellation, and Adcreative.Ai follows a straightforward process if you know which method to use.

Cancel directly through the Adcreative.Ai website

This is the fastest route if you signed up on the company website rather than through an app store.

1. Open adcreative.ai and log in with your email and password.
   • If you forget your password, click Forgot password on the login screen and follow the reset email.
2. Click your profile icon or Settings (usually top right of the dashboard).
   • Look for a menu labeled Account, Billing, or Plan.
3. Select Cancel My Subscription or Manage Subscription.
   • The system will show you your current plan and renewal date.
4. Complete the feedback form if prompted (this helps the company understand why you are leaving, but it is optional).
   • Type the word CONFIRM in the confirmation box to finalize your request.
5. You will receive a cancellation confirmation email from contact@adcreative.ai.
   • Pro tip: Save this email immediately to your cancellation folder.

Important timing detail: The website cancellation flow usually schedules your account closure for the end of your current billing period. You will keep access to your assets until that date, then your subscription ends. If you need your account shut down today (not at period end), skip this method and contact support directly instead.

Cancel through apple app store if you subscribed on iOS

If you signed up using an Apple device and your charges come through your App Store billing, follow these steps.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Adcreative.Ai itself; you must use the App Store app.
2. Tap your profile icon (top right), then Subscriptions.
   • You will see all your active app subscriptions listed here.
3. Find and tap Adcreative.Ai from the list.
   • If it is not visible, scroll down to Expired and check there.
4. Tap Cancel Subscription at the bottom of the screen.
   • The App Store will ask you to confirm your cancellation reason.
5. Tap Confirm to finalize.
   • Your subscription will end on your next renewal date; you keep access until then.

Warning: Deleting the Adcreative.Ai app from your phone does not cancel your subscription. The app and the subscription are separate, so you must cancel through the App Store settings, not by uninstalling.

Cancel through google play if you subscribed on android

If you signed up on an Android device and your charges appear on your Google Play account, use this process.

1. Open the Google Play Store app on your Android device.
   • Make sure you are logged in with the same Google account linked to your Adcreative.Ai subscription.
2. Tap the profile icon (top right), then select Payments and subscriptions.
   • Tap Subscriptions to see your active plans.
3. Find Adcreative.Ai in the list and tap it.
   • The system shows your renewal date and current billing amount.
4. Tap Cancel subscription.
   • Google Play will ask for feedback on why you are cancelling.
5. Confirm your cancellation by tapping Yes, cancel.
   • You will receive a confirmation email from Google and from the Adcreative.Ai support team.

Pro tip: If you want your cancellation to take effect immediately (not at period end), message Adcreative.Ai support directly at contact@adcreative.ai and request an immediate termination. Include your order number and the date you initiated the cancellation through Google Play.

Cancel by contacting support directly

If you prefer human assistance or if the self-service options above do not work, email support or use the in-app chat.

1. Send an email to contact@adcreative.ai with the subject line Subscription Cancellation Request.
   • Include your full name, email address associated with your account, and your subscription plan.
   • State clearly: "I request immediate cancellation of my Adcreative.Ai subscription, effective today."
2. Attach a screenshot of your billing page and your most recent invoice (you can find invoices in Settings > Billing).
   • Pro tip: Including these documents prevents delays and makes refund requests faster if needed.
3. Send the email and wait for a reply (usually within 24 to 48 hours).
   • The support team will confirm your cancellation and provide a reference number.
4. Save the confirmation email to your records.
   • If you do not receive a reply within 2 business days, send a follow-up with the subject line Follow-up: Subscription Cancellation Request (Reference [number]).

Alternatively, if you have active assets in your Adcreative.Ai dashboard, you can use the in-app chat feature (usually a chat bubble in the bottom right) to speak with a support agent in real time.

What happens after you cancel Adcreative.Ai

Understanding the post-cancellation timeline helps you avoid panic if your access does not stop immediately.

Access and data after cancellation

After you cancel, you retain access to your account and all your assets until your current billing period ends. On that final day, Adcreative.Ai will revoke your login access and you will no longer be able to generate new assets or download content.

The company does not clearly specify how long it retains your data after cancellation (for example, 30 days, 90 days, or permanently). To be safe, export or download all your important creatives, brand templates, and design files before your cancellation date. Many users screenshot their best assets or save them to their computer or cloud storage just in case.

Checking your account for future charges

After cancellation, monitor your payment method for the next two billing cycles to confirm no further charges appear. Set a calendar reminder for your expected renewal date. If Adcreative.Ai charges you after cancellation, report it immediately to your payment provider (your bank or card issuer) and file a dispute.

Log into your Adcreative.Ai account every 30 days to verify your subscription status shows as Cancelled or Inactive. If it still shows Active, contact support again with a screenshot of the issue.

Refunds and chargebacks explained

Your refund eligibility depends on when you cancelled and your local payment laws.

When you can request a refund

If you cancelled before your free trial ended, you should not have been charged at all. If Adcreative.Ai charged you after your cancellation request, you have grounds for a full refund.

If you cancelled after your first billing cycle completed, Adcreative.Ai is unlikely to refund the full monthly charge (since you used the service during that month). However, if you cancelled within 14 days of your first payment and never used the platform, many SaaS companies offer a courtesy refund. Stopee recommends asking for this as your first step-the worst they can say is no.

If the company failed to provide clear terms before charging you, or if your free trial was extended without your consent, you have a legal claim for refund under Philippine consumer law.

How to request a refund from Adcreative.Ai

Send an email to contact@adcreative.ai with the subject Refund Request for Unauthorized Charge. Include:

• Your full name and registered email address.
• The transaction date and amount charged.
• A clear explanation of why you are requesting a refund (for example, "I cancelled before the trial ended but was still charged" or "I did not receive a renewal notice").
• Screenshots of your cancellation confirmation and your billing page.
• Your invoice number (found in Settings > Billing).

Send this and then wait up to 10 business days for a response. If Adcreative.Ai refuses your refund claim, escalate to your bank or card issuer and initiate a chargeback. You can also file a consumer complaint with the Department of Trade and Industry (DTI) at consumercare.dti.gov.ph.

Common mistakes people make when cancelling

Cancellation is straightforward, but small errors often lead to continued charges and frustration.

Deleting the app without cancelling the subscription

Uninstalling Adcreative.Ai from your phone does nothing to your subscription. Your recurring charge lives in your App Store (iOS) or Google Play (Android) account or in your Adcreative.Ai account directly. Many users delete the app, assume they have cancelled, and then wake up to a bill weeks later. Always cancel through Settings first, then delete the app if you wish.

Assuming password reset equals cancellation

Changing your Adcreative.Ai password or logging out does not stop your subscription. Your billing cycle continues independently of your login status. You must actively cancel through Settings or contact support.

Ignoring renewal notices or assuming they are spam

Adcreative.Ai sends billing notices to the email address on your account before your renewal date. If your email provider flags these as promotional or promotional, they may land in your spam folder. Check your spam and promotions folders regularly in the week before your billing date. If you see a renewal notice and do not want it, cancel immediately rather than waiting for the charge to post.

Not keeping proof of cancellation

The moment you receive a cancellation confirmation (via email or on-screen), take a screenshot and save it. If you later dispute a charge with your bank, you will need this proof to show that you acted promptly. Stopee advises all subscribers to create a folder labeled "Cancellations" and store all confirmations there.

Should you keep or cancel Adcreative.Ai

Your decision depends on your current workflow and budget.

If you are reading this guide, you likely already know that cancellation is right for you. Trust that instinct and follow the steps above.

Checklist before you cancel

Use this list to make sure your cancellation sticks the first time.

• [ ] Note your billing date and current plan name (Starter, Professional, or Ultimate).
• [ ] Screenshot your Settings > Billing page showing your next renewal date and charge amount.
• [ ] Download or export any designs, templates, or assets you still need.
• [ ] Locate your most recent invoice in the Billing section and save it to your computer.
• [ ] Choose your cancellation method (website, app store, or support email).
• [ ] Complete the cancellation process and take a screenshot of the final confirmation message.
• [ ] Save the confirmation email you receive from Adcreative.Ai or your app store.
• [ ] Create a calendar reminder 30 days after cancellation to verify no new charge appears.
• [ ] Check your account on the final day of your billing period to confirm access is revoked.
• [ ] If an unauthorized charge appears after cancellation, contact your bank within 60 days to initiate a dispute.

Contact details if Adcreative.Ai refuses to help

If Adcreative.Ai does not respond to your cancellation or refund request within 10 business days, escalate your complaint.

Company contact details

Email: contact@adcreative.ai

Help center: help.adcreative.ai (visit this link to search the official cancellation guide)

Registered office (for formal correspondence): Adcreative.Ai is registered in Paris, France. No Philippines-based office address is publicly listed. Formal postal complaints can be sent to the Paris office, though email is faster.

Philippine consumer protection escalation

Department of Trade and Industry (DTI) Consumer Complaint Center

Website: consumercare.dti.gov.ph

Hotline: 1386 (toll-free in the Philippines)

Email: consumercare@dti.gov.ph

File a complaint if Adcreative.Ai ignores your cancellation request or unfairly denies your refund. The DTI will mediate the dispute at no cost to you under the Consumer Act of the Philippines (Republic Act No. 7394).

Final thoughts on cancelling Adcreative.Ai

Subscription cancellation should not feel like a puzzle. You signed up with one click; you should be able to cancel with two or three. Adcreative.Ai allows cancellation through your website account, app store settings, or direct email to support, so you have options even if one method fails.

The key is to act before your renewal date, keep proof of your cancellation, and monitor your payment method for unauthorized charges. If the company breaches your cancellation request or denies a refund unfairly, the Consumer Act of the Philippines and the DTI are on your side.

Stopee has helped thousands of consumers cancel subscriptions they no longer wanted, recover unexpected charges, and take back control of their budgets. Whether your cancellation reason is budget, workflow mismatch, or simple trial regret, you have the right to stop the charge. Use the step-by-step process above, save your confirmations, and move forward with confidence that your subscription will end on your terms.