Manage Apollo.Io

How to cancel apollo.io and protect your data: a guide for philippine users

What apollo.io is and why filipinos use it

Apollo.io is a US-based SaaS platform built for sales teams who need to find leads, enrich contact data, and automate outreach at scale. Headquartered in San Francisco at 535 Mission Street Suite 1100, San Francisco, CA 94105, United States, Apollo.io has no dedicated Philippine office, but thousands of Filipino sales professionals and entrepreneurs use it to grow their pipelines.

The platform runs on a freemium model: you can start free on the Starter plan, then upgrade to paid tiers like Basic at $49.00 USD (approximately ₱2,768 per month) or Professional at $99.00 USD (approximately ₱5,594 per month). Exchange rates vary depending on your payment method, so your actual PHP amount may shift month to month.

What you actually pay for

Apollo.io charges you for access to a database of business contacts, enrichment tools that add email and phone details to your leads, automation features that trigger outreach sequences, and integrations with your CRM or email platform. When you upgrade from the free Starter plan to a paid tier, you unlock unlimited enrichment, AI-powered messaging templates, advanced workflow automation, and API access.

This matters during cancellation because your team's workflow, saved lists, and contact enrichment data live inside Apollo's servers. Many Filipino users delay cancelling because they worry about losing work they have built over weeks or months. That fear is valid, and it is exactly why you need to plan your exit carefully.

How apollo.io serves the philippines market

Apollo.io does not operate a local Philippine subsidiary. Customer support flows through their global channels: the contact page at apollo.io/contact-us or email at support@apollo.io. Billing is in US dollars, so you will see prices quoted as $49.00 or $99.00, converted to PHP by your payment processor at the time of transaction.

The practical issue most Filipino users face is not the cancel button itself, but the murky territory that follows: unclear refund policies, slow support responses, and sudden loss of access to your workspace. Apollo.io's Terms of Service state that all payments are non-refundable once processed. This is a critical detail that Stopee recommends you understand before you commit to a paid plan or before you attempt to cancel.

Your consumer rights under philippine law

Even though Apollo.io is a foreign company, you have protections as a Filipino consumer. The Consumer Act of the Philippines (Republic Act No. 7394) covers unfair or deceptive trade practices, hidden charges, and non-compliance with goods and services described at point of sale.

Key rights you hold

Under the Consumer Act of the Philippines, you have the right to clear, truthful information about pricing, billing cycles, and cancellation terms before you pay. If Apollo.io fails to disclose non-refundable payment terms visibly at checkout, or if it charges you after you have submitted a valid cancellation request, you may have grounds for a complaint or chargeback.

You also have the right to demand refund or credit if Apollo.io delivers a service that does not match what was advertised. For example, if contact enrichment data is inaccurate or incomplete, or if outreach automation fails to function as described, the Consumer Act gives you a window to dispute the charge.

If Apollo.io refuses to respond to your cancellation request or continues billing you after cancellation, your next step is to file a complaint with the National Consumer Affairs Commission (NCAC) in the Philippines or request a chargeback through your credit card issuer. Stopee advises you to keep every email, screenshot, and billing record as evidence.

When you may qualify for a refund

Apollo.io's standard policy is non-refundable payments. However, exceptions exist. If you were charged within a trial period that was not clearly disclosed, or if the service was unavailable for the bulk of your billing cycle due to Apollo's technical failure, you may have a claim. Additionally, if you cancel within 14 days of your first charge and can show that the service did not match the description at purchase, the Consumer Act may support your case.

The key is documentation. Screenshot your original purchase terms, the service description, and any marketing emails that promised specific features. Stopee recommends you gather this evidence before you initiate any refund dispute, because the burden of proof rests with you.

Why filipino users cancel apollo.io

Understanding your reason for cancellation helps you navigate the process with confidence and avoid regret. Here are the most common triggers.

Cost and budget shifts

Many Filipino startups and solo sales professionals upgrade to Apollo.io with optimism, then realize the monthly spend (₱2,768 or more) strains their cash flow when leads do not convert quickly enough. If your pipeline has stalled or your company is in a seasonal slump, staying subscribed feels like throwing money away.

Overlap with other tools

You may discover that your CRM already includes contact enrichment, or that a cheaper alternative like Lemlist or Clay delivers the same outreach automation at half the price. Redundant subscriptions are one of the fastest ways to bleed budget in a growing business.

Data quality and accuracy issues

Some Filipino users report that Apollo's contact database has outdated or incorrect phone numbers and emails, especially for smaller Philippine businesses. If the data is not working for your market, the tool becomes a liability rather than an asset.

Poor support experience

Support tickets from the Philippines may take days to answer, time zone differences create friction, and complex billing questions often bounce between departments. When support feels unresponsive, the relationship breaks down quickly.

How to cancel apollo.io step-by-step

Cancellation is straightforward if you follow the correct path and anticipate the traps. This section walks you through the web-based cancellation method, which is Apollo's primary route for users worldwide, including the Philippines.

Preparation: what to do before you click cancel

Do not rush into cancellation. Spend 15 minutes preparing, and you will avoid 90% of the regrets that follow. Stopee has seen countless users cancel, then lose access to data they meant to save.

1. Log in to your Apollo.io account with your email and password.
2. Navigate to Settings in the top navigation menu or left sidebar.
3. Open the Billing or Your Plan section and take a screenshot of your current plan name.
4. Note the exact date of your next scheduled charge. This is critical: if you cancel before this date, you will not be refunded the amount already paid this month.
5. Export all data you need to keep:
   • Download your contact lists as CSV files.
   • Export any saved sequences, email templates, or workflow settings.
   • Save recent reports or analytics that document your campaign performance.
   • Take screenshots of any custom integrations or settings you may want to replicate in another tool.
6. Download copies of your recent invoices from the Billing section for your records.

The cancellation process on apollo.io

Once you have exported your data, the actual cancellation takes 2-3 minutes. Follow each step with care, and read every confirmation message.

1. Log in to Apollo.io and go to Settings > Your Plan or Billing (exact label varies by account age).
2. Scroll to the bottom of the plan section and look for a button labeled "Cancel workspace," "Cancel subscription," or "Downgrade."
   • Warning: If you do not see a cancel option, verify that you are logged into the correct workspace. Apollo.io allows multiple workspaces per account; you may need to switch workspaces using the dropdown at the top left.
3. Click the cancel button. A modal or new page will appear asking you to confirm.
4. Read the confirmation message carefully. Apollo will tell you when your access will end (usually at the end of your current billing cycle) and what happens to your data.
   • Warning: Apollo's Terms state that user data may be deleted after termination. If this message appears, it confirms you have already exported everything you need.
5. Select your reason for cancellation from the dropdown list. Reasons typically include "cost," "found alternative," "poor data quality," or "other." Choose honestly; this feedback helps Apollo improve.
6. Click the final "Confirm cancellation" or "Cancel workspace" button.
7. Take a screenshot of the confirmation page. This is your proof of cancellation.
8. Check your email within 1-2 hours for a confirmation email from Apollo at noreply@apollo.io or support@apollo.io. This email will restate your cancellation effective date.

Pro tip: If you cannot find the cancel button or the interface looks different, contact Apollo support immediately at support@apollo.io and request manual cancellation. Include your account email, workspace name, and the phrase "cancel effective immediately." Stopee recommends sending this email during Apollo's business hours (San Francisco time, 9 AM to 5 PM PT) for faster response.

What happens after you click cancel

After you confirm cancellation, Apollo transitions your account based on your plan type. If you are on a paid plan (Basic or Professional), your access continues until the end of your current billing cycle. For example, if you cancel on the 10th but your next charge date is the 25th, you have until the 25th to use Apollo. After the 25th, your account downgrades to the free Starter plan (if you do not delete it entirely), or it becomes inaccessible, depending on your workspace settings.

If you are on a monthly plan, this means you will not be charged again. If you are on an annual plan, cancellation may trigger a pro-rata refund calculation, but Apollo typically applies this as a credit toward future charges only, not a cash refund to your original payment method.

Refund policy and what to expect

Apollo.io's stated refund policy is non-refundable. However, the reality is more nuanced, and Stopee recommends you understand the exceptions.

When apollo may issue a refund

A refund is possible if you meet one of these conditions:

• You cancel within 14 days of your first charge and can demonstrate that the service did not match the advertised functionality.
• You were billed twice in error or your payment failed but was retried without your consent.
• You are within a trial period that was clearly disclosed, and you cancel before the trial ends.
• Your card issuer or bank blocks the charge, and Apollo processes it anyway.
• You request a chargeback through your credit card company on grounds of unauthorized billing or service failure.

How to request a refund from apollo.io

Do not expect automatic refunds. You must ask. Email support@apollo.io with the subject line "Refund request for [your email]" and include the following:

• Your Apollo.io account email address.
• The invoice date and amount you want refunded.
• A clear reason: for example, "I cancelled within 14 days because the contact data accuracy did not meet the advertised standard."
• Screenshots of your original invoice and any evidence supporting your claim (e.g., examples of bad data, service unavailability warnings).

Apollo typically responds within 3-7 business days. If they deny your refund and you still believe you have a legitimate claim, escalate to the National Consumer Affairs Commission (NCAC) in the Philippines or request a chargeback through your credit card issuer. Stopee advises you to keep a copy of Apollo's refusal email as evidence for your NCAC complaint or chargeback case.

Preventing unexpected charges after cancellation

The most common complaint from Philippine users is being charged again after they thought they had cancelled. To prevent this:

• Confirm that your next billing date has passed and you have not been charged.
• Check your credit card or bank statement 2-3 days after your cancellation effective date.
• If you see a charge after your cancellation confirmation, contact Apollo support immediately with your cancellation confirmation email as proof.
• If Apollo does not reverse the charge within 7 days, file a dispute with your card issuer and mention your cancellation request.

Pricing breakdown and plan comparison

Understanding Apollo's pricing structure helps you decide if downgrading (rather than cancelling) might be smarter for your cash flow.

Exchange rates are approximate and based on the PHP to USD rate at publication. Your card issuer may apply a different rate, so your actual PHP charge may vary by ₱100-₱300. Annual plans typically offer a 15-20% discount compared to monthly billing but are non-refundable.

Common mistakes filipino users make during cancellation

Cancellation feels emotional because you are closing a door on work and investment. That emotion often leads to rushed decisions and regrets. Here are the traps Stopee has seen most often.

Mistake 1: cancelling without exporting data first

This is the biggest regret. You click cancel, feel relieved, then realize 3 days later that you needed your contact list or your outreach templates. By then, Apollo has restricted your access and data recovery costs you money or becomes impossible.

Solution: Export every list, template, and report as CSV or PDF before you confirm cancellation. Spend an extra 30 minutes on export. It is worth it.

Mistake 2: cancelling mid-month without checking your billing date

You cancel on the 10th but forget your next charge is on the 25th. You still get charged ₱2,768 or ₱5,594 on the 25th because you did not cancel before your billing date. Apollo's policy is clear: you get no refund for the remaining days in the month.

Solution: Check your exact next billing date before you cancel. If a big charge is coming in a few days, wait until after it processes, then cancel to avoid paying twice.

Mistake 3: assuming your free starter plan is truly free

Some users sign up for the free plan, then are shocked to see a charge appear weeks later. This usually happens because they clicked a feature that requires a paid upgrade (like advanced enrichment), and that upgrade auto-renewed.

Solution: If you are on the free Starter plan and want to stay free, do not click any "upgrade to unlock" buttons. If you are charged by mistake on the Starter plan, contact support immediately and request a refund, citing accidental upgrade.

Mistake 4: not keeping cancellation proof

You cancel, but then you can not prove it later if Apollo charges you again or if you file a dispute. Your only evidence is a vague memory of clicking a button.

Solution: Save the confirmation page screenshot, the confirmation email from Apollo, and a copy of your billing statement showing the final charge. Store these in a folder on your computer or cloud drive. If you ever need to dispute a charge, you have evidence.

Mistake 5: cancelling the wrong workspace

Apollo allows you to create multiple workspaces (one for lead generation, one for sales engagement, etc.). You cancel Workspace A by mistake, but you meant to cancel Workspace B. You do not realize until you try to log in the next day.

Solution: Before you cancel, confirm which workspace you are in. Look at the workspace name in the top left corner of Apollo.io. If you have multiple workspaces, switch to the correct one, then proceed with cancellation.

After cancellation: what happens to your data and account

Cancellation is not deletion. Here is what actually happens in the days and weeks after you click the cancel button.

Your access and data retention

Once your billing cycle ends and your cancellation becomes effective, Apollo removes your access to paid features. You can no longer use enrichment, automation, or advanced integrations. If you do not delete your account entirely, Apollo may retain your workspace data for 30-90 days (according to their Terms) before permanently deleting it. After that window, recovery is impossible.

Your payment information (credit card details) is typically deleted within 10 business days after cancellation, or it remains encrypted and inaccessible to Apollo's support team.

Your free starter plan option

If you downgrade instead of cancelling, your paid workspace converts to the free Starter plan. You keep limited access: you can still view your existing contacts and send emails, but you lose enrichment and advanced automation. This is useful if you want to maintain a small presence without paying.

Deleting your account entirely

If you want to erase your Apollo account completely, email support@apollo.io and request full account deletion. Include your email address and account name. Apollo will delete your workspace and all associated data within 10-14 business days. This action is permanent and cannot be undone, so only request it if you are certain you do not need your data.

What to do if apollo.io refuses to cancel or continues billing you

Most cancellations proceed smoothly, but some users encounter resistance or fail to receive confirmation. Stopee recommends you follow this escalation path if Apollo refuses to cooperate.

Step 1: email support with documented proof

Email support@apollo.io with the subject "Cancellation request - account [your email]" and include a clear statement: "I request immediate cancellation of my Apollo.io subscription effective [date]. Please confirm within 24 hours."

Keep this email short and professional. Do not include arguments or complaints in this first message. Simply state your request and ask for confirmation.

Step 2: follow up if no response within 3 business days

If Apollo does not respond within 3 business days, send a follow-up email with the subject "URGENT: Cancellation request confirmation needed - [your email]."

Reiterate your original request and add: "If I do not receive confirmation within 24 hours, I will file a chargeback with my card issuer and report this non-compliance to the National Consumer Affairs Commission (NCAC) in the Philippines."

Step 3: file a complaint with NCAC or request a chargeback

If Apollo continues to ignore you or refuses to cancel, you have two paths:

• Chargeback: Contact your credit card issuer (Visa, Mastercard, BDO, BPI, etc.) and request a chargeback for unauthorized or refused cancellation. Provide the card issuer with your cancellation request emails and Apollo's lack of response as proof.
• NCAC complaint: File a formal complaint with the National Consumer Affairs Commission in the Philippines. You can submit complaints online at ncac.gov.ph or visit the NCAC office in Manila. Provide copies of your cancellation request, billing statements, and Apollo's refusal or non-response.

Stopee has found that the threat of a chargeback or NCAC complaint often motivates companies to resolve disputes quickly. Apollo is a foreign company, but they accept payments from Philippine cards, which means they are subject to your consumer protections and card issuer's chargeback policies.

Checklist: before, during, and after cancellation

Use this checklist to ensure you do not miss any critical steps.

Before you cancel

• Check your next billing date and confirm you want to lose paid features at that point.
• Export all contacts, lists, templates, and reports as CSV or PDF files.
• Take a screenshot of your current plan and billing section.
• Save your last 3 invoices from the Billing page.
• Document any custom integrations or settings you may want to replicate elsewhere.

During cancellation

• Ensure you are in the correct workspace (check the top left dropdown).
• Navigate to Settings > Your Plan or Billing.
• Click the cancel or downgrade button.
• Select your cancellation reason from the dropdown.
• Click the final confirmation button.
• Take a screenshot of the confirmation message.

After cancellation

• Check your email for a confirmation message from Apollo within 1-2 hours.
• Monitor your credit card or bank statement to confirm no further charges appear.
• If you are charged after the cancellation effective date, contact Apollo support or your card issuer within 24 hours.
• Keep all confirmation emails and screenshots in a safe folder for at least 6 months.

Alternatives to apollo.io for philippine sales teams

If you are cancelling because you want a cheaper or better-fit tool, consider these alternatives popular with Filipino sales professionals.

Each tool has a free trial (usually 14-30 days), so test before you commit. Stopee recommends you avoid paying for annual plans when switching tools; monthly plans let you exit faster if the fit is wrong.

Contact information and escalation paths

If you need to reach Apollo.io directly or file a formal complaint, use these channels.

Apollo.io customer support

• Email: support@apollo.io
• Contact form: apollo.io/contact-us
• Response time: 3-7 business days (may be longer from the Philippines due to time zone difference)
• Headquarters: 535 Mission Street Suite 1100, San Francisco, CA 94105, United States

Dispute escalation in the philippines

• National Consumer Affairs Commission (NCAC): ncac.gov.ph | Complaint hotline: 1388 | Office: Quezon City, Philippines
• Your credit card issuer: BDO, BPI, Metrobank, etc. (check your card statement for chargeback hotline)
• Bangko Sentral ng Pilipinas (Central Bank): bsp.gov.ph | For complaints about foreign payment processors

Final thoughts and next steps

Cancelling Apollo.io does not have to be stressful. You have clear legal rights as a Filipino consumer, a straightforward cancellation process, and multiple escalation paths if the company refuses to cooperate.

The key is preparation. Export your data, confirm your billing date, save your proof, and follow the steps in order. Most users complete cancellation in under 5 minutes once they are ready.

If Apollo refuses to cancel or continues charging you after cancellation, remember that your credit card issuer and the National Consumer Affairs Commission in the Philippines are on your side. Do not accept delays or poor service from a foreign company; use your consumer protections.

Stopee (stopee.com) has helped thousands of consumers navigate cancellation and refund disputes across dozens of platforms. If you need a step-by-step walkthrough, additional documentation templates, or help drafting complaint emails to Apollo or NCAC, Stopee is here to guide you through the process and protect your rights as a Filipino consumer.