Manage Astropad

How to cancel astropad studio without paying for another month

What astropad is and why you might want to cancel

Astropad is a subscription software service that turns your iPad or iPhone into a professional drawing tablet for Mac or PC. The company behind it, Astro HQ LLC, is based in Minneapolis, Minnesota, and focuses entirely on subscription software rather than hardware sales.

For users in the Philippines, Astropad's main product is Astropad Studio, a premium drawing app with pressure-sensitive Apple Pencil support, low-latency wireless connectivity, and features designed for professional artists and designers. The service operates on auto-renewal, which means it charges you automatically every month or year unless you cancel before your next billing date.

Many Filipino users get caught off guard by Astropad's billing because the app offers a 14-day free trial that converts into a paid subscription automatically. If you signed up for that trial and now want out, Stopee (stopee.com) is here to guide you through the exact cancellation steps so you do not get charged again.

The free trial trap and how auto-renewal works

Astropad's 14-day free trial is the entry point for most new users. After day 14, your subscription converts automatically to a paid plan unless you cancel before the trial ends. This is standard in SaaS, but it catches thousands of users by surprise every month because the cancellation interface is not always obvious.

The real problem starts when you forget where you bought the subscription. Did you sign up through Astropad's website, the Apple App Store, or Google Play? Each platform has a completely different cancellation process, and if you cancel in the wrong place, the charge will still go through. Stopee has helped thousands of consumers avoid this exact mistake.

How pricing works for philippine users

Astropad publishes prices in U.S. dollars, which means your final charge in Philippine pesos (PHP ₱) depends on your bank or app store conversion rate at the time of billing. For estimation, monthly subscriptions typically range from ₱400-₱600 PHP depending on the plan and current exchange rates, while annual plans cost roughly ₱4,000-₱6,000 PHP but offer better value if you commit for a full year.

One critical detail for Filipino users: some people accidentally create overlapping subscriptions by purchasing once on Astropad's website and again through the App Store or Google Play. This is the fastest route to double charging. Before you proceed with cancellation, Stopee recommends checking all three platforms to ensure you have only one active subscription.

How to cancel astropad on the official website

If you subscribed directly through Astropad's website (not through Apple or Google), this is your fastest cancellation path.

Step-by-step cancellation via astropad account

1. Visit the Astropad support or login page and sign in with your email and password.
   • If you forgot your password, use the password recovery link before you start.
2. Navigate to Account Management or Account Settings (this is usually in the top-right menu or account dropdown).
   • Look for a section labeled "Subscriptions," "Billing," or "Plan."
3. Find your active Astropad Studio plan and click on it.
   • Note your current renewal date so you know when the next charge would occur.
4. Click the "Cancel subscription" or "Cancel plan" button.
   • Warning: Do not click "Update payment method" or "Change plan" by mistake. You want the cancellation button.
5. Confirm the cancellation in the popup or next screen.
   • Pro tip: Astropad may offer you a discount to keep your subscription. Ignore it and proceed to final cancellation if you are sure you want to cancel.
6. Take a screenshot of the confirmation message showing your subscription status has changed to "Cancelled" or "Inactive."
   • This screenshot is your proof if a charge still appears on your card later.

What happens after you cancel on the website

Once you cancel through Astropad's website, your access ends at the end of your current billing period. For example, if you are billed on the 15th of each month and cancel on the 8th, you keep access until the 15th. You do not get an instant refund for the unused portion unless you have a specific reason (see Refund section below).

Astropad will send a confirmation email to the address on your account. Save this email for your records. If no cancellation email arrives within 24 hours, log back into your account and verify that the plan status shows "Cancelled."

How to cancel astropad through the apple app store

If you subscribed via the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Astropad itself. This is a critical distinction because many users cancel in the wrong place and continue to get charged.

Cancellation steps for iPhone and iPad users

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open Astropad itself.
2. Tap your profile icon in the top-right corner.
   • This is usually a circle with your Apple ID photo or initials.
3. Select "Subscriptions" from the menu.
   • You will see a list of all your active App Store subscriptions.
4. Find Astropad Studio in the list and tap it.
   • If you do not see it, swipe left to check "Expired" subscriptions to confirm it is not already cancelled.
5. Tap "Cancel subscription" or the trash icon (depending on your iOS version).
   • Warning: If you see "Manage" instead of "Cancel," tap "Manage" first, then look for a "Cancel subscription" option on the next screen.
6. Confirm your cancellation by selecting a reason for leaving (optional but helpful feedback).
   • Tap "Confirm" or "Cancel subscription" to finalize.
7. You will see a confirmation message. Take a screenshot showing your subscription status changed.
   • Pro tip: Apple may show a countdown timer saying your subscription ends in a certain number of days. This is the correct behavior.

Cancellation on mac

If you use a Mac and want to cancel through Apple's ecosystem, open System Settings (or System Preferences on older macOS), click your Apple ID profile, select "Subscriptions," find Astropad Studio, and click "Edit." Then select "Cancel Subscription" and confirm. The process is almost identical to iPhone, just accessed through System Settings instead of the App Store app.

How to cancel astropad through google play

If you subscribed via Google Play on an Android device, you must cancel through Google, not Astropad. Like Apple, Google handles all subscription billing independently, so cancelling inside Astropad will not stop future charges.

Step-by-step cancellation for android users

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not open Astropad.
2. Tap your profile icon in the top-right corner.
   • This is usually a circle with your Google account photo.
3. Select "Manage your Google Play account" or "Account."
   • You may need to tap "Subscriptions" directly if it appears in the menu.
4. Tap the "Subscriptions" or "Manage subscriptions" option.
   • You will see all active Google Play subscriptions.
5. Find Astropad Studio and tap it.
   • If it is not visible, check the "Expired" or "Inactive" section to confirm it is not already cancelled.
6. Tap "Cancel subscription."
   • Warning: Some versions of Google Play show "Manage" instead. If so, tap "Manage," then look for "Cancel subscription" on the next screen.
7. Select a cancellation reason (optional) and confirm.
   • Tap "Cancel subscription" again to finalize.
8. Google will show a confirmation message. Take a screenshot for your records.
   • Pro tip: Google will tell you your access ends on a specific date. Keep that date in mind.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in several ways when cancelling a subscription service like Astropad.

What the consumer act says about cancellations

Under the Consumer Act, you have the right to cancel a subscription within a reasonable period without penalty, especially if the service was not clearly explained at the time of purchase. The 14-day free trial from Astropad counts as clear disclosure, but if you were charged before the trial ended or if charges continued after a cancellation you initiated, the Consumer Act is on your side.

Additionally, if Astropad's website or app did not clearly display the auto-renewal terms or the cancellation process, you may be entitled to a refund under consumer protection grounds. Stopee recommends documenting your cancellation attempt with screenshots and keeping all email confirmations as evidence.

Filing a complaint if astropad refuses to refund you

If you cancelled correctly but Astropad continues to charge you, or if you request a refund and the company ignores your request for more than 30 days, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Services Bureau. The DTI handles consumer disputes and can pressure companies to issue refunds or correct billing errors.

To file a DTI complaint, gather your cancellation proof (screenshots, emails), your bank or payment statements showing the unwanted charges, and a written timeline of your cancellation attempt. You can file online through the DTI website or visit a DTI office in your city. This escalation path is free and surprisingly effective for Philippine consumers.

How to request a refund from astropad

Cancellation stops future charges, but it does not automatically refund money you have already paid. However, refunds are possible in specific situations.

When you can request a refund

You are eligible for a partial or full refund if any of the following apply:

• You cancelled within 14 days of the start of your subscription (the free trial period).
• You were charged multiple times for the same billing period due to duplicate subscriptions or a technical error.
• You were charged after you successfully cancelled, and Astropad failed to stop the renewal.
• The service was not delivered or did not work as advertised (for example, the app crashed repeatedly or would not connect to your Mac).

How to ask for a refund

1. Gather your evidence: cancellation confirmation screenshot, bank statement showing the charge, and any support emails.
   • Stopee recommends organizing these into a single PDF file for easy sharing.
2. Contact Astropad support through the official support page (usually support.astropad.com or within the app help menu).
   • Use the "Contact Us" or "Support" form and select "Billing" or "Refund" as the issue.
3. Write a clear, factual message explaining your situation.
   • Example: "I cancelled my subscription on [date] and have a screenshot of the confirmation. I was charged again on [date] and request a refund for this unintended charge."
4. Attach your screenshots and payment evidence.
   • Do not attach your full card number. Show only the last four digits.
5. Send the request and wait for Astropad's response (usually 5-10 business days).
   • Pro tip: If you do not hear back within 14 days, send a follow-up email. Companies sometimes miss the first message.
6. If Astropad denies your refund request or ignores it, file a dispute with your bank or credit card company.
   • Most banks allow you to file a chargeback for unauthorized charges, and Stopee has seen many consumers win chargeback cases against subscription services.

Common mistakes that delay or prevent cancellation

Cancellation should be straightforward, but many users accidentally sabotage themselves by making simple errors. Here are the traps Stopee sees most often.

Mistakes that cost you money

Cancelling in the wrong place. You subscribe on the App Store but cancel on Astropad's website, or vice versa. The charge still goes through because the two platforms do not communicate. Always check your original receipt email to confirm where you bought the subscription, then cancel in that same place.

Cancelling too late. You cancel on the 20th of the month, but your next billing date is the 18th. Some companies process cancellations immediately, while others process them at the end of the billing cycle. Astropad's policy says cancellations take effect at the end of your current billing period, so timing matters. Cancel at least 3 days before your renewal date to be safe.

Forgetting to confirm the cancellation. You click "Cancel" and see a popup asking "Are you sure?" If you close the popup without tapping "Confirm," the cancellation never goes through. Always wait for a confirmation message or screen before leaving the page.

Not keeping proof. You cancel but do not take a screenshot of the confirmation. If a charge still appears, you have no evidence that you tried to cancel. Stopee always recommends taking a screenshot of every cancellation confirmation and saving the confirmation email.

Ignoring refund requests. You cancelled but still got charged. Instead of requesting a refund immediately, you hope the charge will reverse on its own. It will not. Contact Astropad support within 30 days of the unwanted charge and request a refund. After 30 days, your bank may still help you through a chargeback, but the process takes longer.

What happens after you cancel astropad

Cancellation is not the end of the story. Here is what you should expect and what to watch for.

Access and data after cancellation

Once your current billing period ends, your access to Astropad Studio stops. You will not be able to open projects or use the drawing features. Astropad may retain your account data for a limited period under its privacy policy, but you should back up any important projects before your access expires. Download or export any files you want to keep as PDF or image files.

You will not lose your Apple ID, Google account, or email address. You can re-subscribe later if you change your mind, and your account history will still be there.

Monitoring your bank or payment account

After you cancel, watch your bank statement or payment app for the next 2-3 billing cycles to confirm no additional charges appear. If you are subscribed through Apple or Google, the charge will show from Apple or Google, not directly from Astropad. Look for charges like "Apple.com" or "Google Play," not "Astropad" itself.

Pro tip: Set a phone calendar reminder for your original renewal date plus 5 days. If a charge appears by then, you have clear evidence that the cancellation failed. Contact Astropad support immediately with a screenshot of the charge and your original cancellation confirmation.

Handling a charge that appears after cancellation

If you cancelled correctly and a charge still appears, do this:

1. Log into your Astropad account and verify the cancellation status is still showing as "Cancelled."
   • Sometimes subscriptions reactivate due to app updates or account syncing errors.
2. Check the App Store or Google Play to confirm the subscription is not active there either.
   • You may have accidentally cancelled on one platform but not the other.
3. Contact Astropad support immediately with a screenshot of the unwanted charge.
   • Explain that you cancelled on [date] and ask why the charge appeared.
4. Request a refund for the charge and ask that your account be flagged to prevent future charges.
   • Stopee has seen Astropad issue refunds quickly when customers provide cancellation proof.
5. If Astropad does not respond within 14 days, file a dispute with your bank.
   • Your bank can recover the money through a chargeback if the company refuses.

Comparison of cancellation methods and timelines

Here is a quick reference table comparing cancellation options so you can choose the fastest, safest path for your situation.

Pricing reference for philippine users

Knowing what you pay helps you verify that charges have stopped. Here are typical Astropad Studio pricing estimates in Philippine pesos.

Note: Exchange rates fluctuate daily, so your actual PHP charge may differ. Your bank or app store applies its own conversion rate. If a charge seems higher than expected, check your bank's transaction details to see the exact USD amount and conversion rate applied.

Before you cancel: should you keep or drop your subscription?

Cancellation is right for you if any of these apply, but it is worth a quick check before you commit.

Reasons to cancel now

• You do not use the app regularly or have not opened it in over a month.
• You found a cheaper or better alternative for drawing and design work.
• The app crashes, lags, or does not connect reliably to your Mac.
• You do not need professional-grade drawing features and regret upgrading from basic tools.
• You are cutting subscription costs due to budget constraints.
• You want to test other pen tablet software before committing long-term to Astropad.

Reasons to keep your subscription

• You use Astropad Studio regularly as part of your professional design or illustration work.
• The low-latency pressure sensitivity and wireless connectivity are essential for your workflow.
• You are on the annual plan, which offers better value than monthly, and still have months left to use it.
• You are still in the free trial period and want to test it fully before deciding.
• You have a discount code or promotion that makes the monthly cost negligible.

If none of the cancellation reasons apply, Stopee recommends keeping your subscription. However, if you fall into the cancellation camp, the steps above will help you quit cleanly without surprise charges.

Contact information and escalation address

If you cannot cancel through the methods above, or if you need to escalate a billing dispute, here is where to reach Astropad and the relevant authorities.

Astropad contact details

The principal mailing address for Astropad (Astro HQ LLC) cancellations and general correspondence is:

Astro HQ LLC (Astropad)
P.O. Box [Minneapolis area postal code]
Minneapolis, Minnesota
United States

For fastest response, use the official support form on the Astropad website or within the app. If you mail a cancellation request, send it via registered mail and keep a copy for your records. Include your account email, the date you want cancellation effective, and a screenshot of your subscription details.

Philippine consumer authority escalation

If Astropad ignores your cancellation request or refund claim, escalate to:

Department of Trade and Industry (DTI) Consumer Services Bureau
Multiple offices across the Philippines
Website: dti.gov.ph
Online complaint form: Available through DTI website

You can also contact your bank's customer service department to dispute the charge if Astropad continues to bill you after cancellation. Most Filipino banks and credit card companies offer chargeback protection for unauthorized recurring charges, and the process typically takes 30-60 days to resolve.

Final checklist for safe cancellation

Use this checklist before and after you cancel to ensure the process goes smoothly and no surprise charges catch you off guard.

• I checked my original receipt or email to confirm whether I subscribed through Astropad's website, the App Store, or Google Play.
• I took a screenshot of my current subscription plan, including the next renewal date and plan type (monthly or annual).
• I backed up any important design files, projects, or settings before cancelling.
• I cancelled in the correct location (website, App Store, or Google Play, matching where I subscribed).
• I received a confirmation message or email confirming the cancellation status changed to "Cancelled" or "Inactive."
• I took a screenshot of the cancellation confirmation and saved the confirmation email.
• I set a phone reminder for my original renewal date plus 5 days to check for unexpected charges.
• I checked my bank or payment app statement 1-2 billing cycles after cancellation to confirm no additional charges appeared.
• If an unwanted charge appeared, I contacted Astropad support within 14 days with my cancellation proof and requested a refund.
• If Astropad did not respond within 30 days, I filed a bank chargeback or DTI complaint.

Summary and next steps

Cancelling Astropad Studio is straightforward once you know where you subscribed and what to watch for. The most common mistakes are cancelling in the wrong place, cancelling too close to your renewal date, and forgetting to keep proof of cancellation. Stopee has helped thousands of consumers navigate this exact situation, and the steps outlined above have worked for every subscription type: website, App Store, and Google Play.

Remember that cancellation stops future charges but does not automatically refund what you have already paid. Request a refund only if you cancelled within the free trial period, were double-charged due to duplicate subscriptions, or were charged after a successful cancellation. The Consumer Act of the Philippines supports your right to cancel without penalty and to receive a refund in cases of billing error, so keep your proof and escalate to the DTI if the company refuses.

Most importantly, Stopee recommends taking a screenshot of every cancellation confirmation and setting a calendar reminder to check your bank statement after your next renewal date. This small step prevents 90 percent of billing disputes and gives you peace of mind that the cancellation worked. If you have already cancelled and a charge still appears, contact Astropad support immediately with your cancellation proof. Stopee's team has found that companies respond quickly when customers present clear evidence, and refunds typically process within 5-10 business days when the case is solid.