Manage Aweber

How to cancel aweber and stop recurring charges

What aweber is and why you might want to leave

Aweber is an email marketing platform that helps you build subscriber lists, send newsletters, and automate campaigns. The service is based in the United States and operates on a subscription model, meaning you pay monthly or annually depending on the plan you choose. If you signed up in the Philippines, your account is likely billed in USD, which converts to Philippine pesos at the exchange rate at the time of your charge.

How aweber charges you

Aweber offers a Free tier with basic features, but most revenue comes from paid plans. Your account is set to renew automatically unless you actively cancel before your next billing date. Here is the critical part: many users in the Philippines report that charges continue even after they attempt to cancel, often because they did not complete the full cancellation process or because their payment method was not properly disabled.

The platform offers three main tiers. The Free plan is genuinely free but limited to 500 subscribers and 3,000 emails per month. Aweber Lite costs approximately ₱848 per month (about USD 15) and includes higher sending limits. Aweber Plus costs approximately ₱1,695 per month (about USD 30) and unlocks full automation features and subscriber limits. Many users upgrade to Lite or Plus and then forget about the recurring charge until they see it on their credit card statement months later.

Common reasons to cancel aweber

You might want to cancel if you have moved to a competitor like Brevo, Mailchimp, or ConvertKit. You might also cancel if your business is no longer running, if you want to save costs, or if you switched to a different email tool that integrates better with your other software. Whatever your reason, Stopee is here to guide you through the cancellation process step by step so you do not waste time or get stuck in a billing trap.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel subscriptions and manage billing disputes. This law requires companies to honor cancellation requests and to stop charging your card once you have officially cancelled.

What the law says about cancellations and refunds

Under the Consumer Act, Aweber must stop charging you immediately after you cancel. If the company continues to charge your account after you have submitted a valid cancellation request, you have the right to file a complaint with the National Bureau of Investigation's Anti-Cybercrime Group or to dispute the charge with your credit card issuer. You can also escalate to the Department of Trade and Industry (DTI) Consumer Complaints Division if Aweber refuses to honor your cancellation.

The law also protects you if Aweber misrepresents its service, charges you without explicit consent, or makes it unreasonably difficult to cancel. If you believe you are owed a refund for charges after cancellation, document every communication, keep screenshots of your account dashboard, and save your credit card statements. These become your evidence if you need to escalate the dispute.

Methods to cancel aweber

You have three main routes to cancel Aweber, depending on where you created your account and how you pay.

Cancel through the web account dashboard

This is the fastest and most direct method. If you signed up directly on Aweber.com using your email and credit card, you cancel the same way. Log into your account, navigate to your billing settings, and click the option to close your account. Stopee recommends this method because you generate an immediate digital record of your cancellation request.

Cancel through the app store or google play

If you signed up through an iPhone app via the App Store or through an Android app via Google Play, you must cancel through that app store, not through Aweber's website. Subscriptions purchased through app stores are separate billing channels, and Aweber cannot stop Apple or Google from charging you. You must go directly to the App Store or Google Play to manage or cancel the subscription.

Cancel by email or mailing address

If the online methods fail or if you want a paper trail, you can contact Aweber by email or mail. This method takes longer but creates a formal record if you later need to dispute a charge.

Step-by-step: how to cancel your aweber account online

Follow this exact sequence to cancel your Aweber account through the web dashboard.

1. Log into your Aweber account at aweber.com/login.
   • Use the email address and password associated with your account.
   • If you cannot remember your password, click the "Forgot password" link and reset it before proceeding.
2. Click on your profile icon in the bottom-left corner of the dashboard.
   • This usually shows your initials or profile picture.
   • A dropdown menu will appear with account options.
3. Select "My Account" from the dropdown menu.
   • You will be taken to your account settings page.
4. Click the "Billing" or "Subscription" tab.
   • This section shows your current plan, next billing date, and payment method.
   • Take a screenshot of this page before proceeding as proof of your current status.
5. Look for the "Close My Account" button or "Cancel Subscription" link.
   • Warning: Some versions of Aweber hide this button. If you do not see it immediately, scroll down or check under "Plan Details" or "Billing Options".
   • Click it once you find it.
6. Follow the on-screen prompts.
   • Aweber may ask why you are cancelling. Answer honestly but briefly.
   • You may see an offer to downgrade to the Free plan instead of cancelling. Only click this if you want to keep a free account. If you want to cancel completely, do not accept this offer.
   • Confirm your cancellation when prompted.
7. Take a final screenshot showing the cancellation confirmation.
   • This screenshot is your proof of cancellation. Save it to your computer and your phone.
   • Forward it to your own email as a backup.

If you subscribed through the app store (iPhone)

1. Open the App Store app on your iPhone.
   • Do not open Aweber itself.
2. Tap your profile icon in the top-right corner.
   • This takes you to your Apple ID settings.
3. Select "Subscriptions".
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find and tap "Aweber" in the list.
   • If you see multiple entries, tap the one that matches your billing amount and date.
5. Tap "Cancel Subscription" and confirm.
   • Apple will ask you to confirm once more. Proceed only if you want to cancel.
6. Take a screenshot showing the cancelled status.
   • Apple will show "Expires on [date]" once cancellation is confirmed.

If you subscribed through google play (Android)

1. Open the Google Play Store app on your Android phone.
   • Do not open Aweber itself.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
   • A sidebar menu will appear.
3. Select "Manage my subscriptions" or "Subscriptions".
   • You will see all active subscriptions on your Google account.
4. Find and tap "Aweber" in the list.
   • If multiple entries appear, tap the one matching your billing amount and date.
5. Tap "Cancel subscription" and follow the final prompts.
   • Google may ask why you are cancelling. You can skip this or answer briefly.
   • Confirm the cancellation when prompted.
6. Take a screenshot showing the cancellation confirmation.
   • Google will display the cancellation date and your access end date.

Timeline: when your charges will actually stop

This is where many Aweber users get confused. Cancelling your account does not mean you stop paying immediately.

Pro tip: Aweber charges you on the day of the month you signed up, not on the first of the month. If you signed up on the 15th, you are charged every 15th. Cancelling on the 10th means you will still be charged on the 15th. Cancelling on the 16th means your next charge will not happen because you cancelled after the billing date had already passed.

Here is what to expect: if you cancel before your next billing date, that charge will not go through. Your access to paid features ends on your next billing date. If you cancel after your next billing date (meaning you were just charged), you do not get an immediate refund. Your paid access continues until the next cycle would begin, at which point the account closes. You can continue using the Free plan if you downgrade instead of cancelling, but you cannot access paid features after the cancellation takes effect.

Getting a refund after you cancel

Aweber's standard policy is that it does not offer refunds once you have been charged, except in specific circumstances. However, you have consumer protection rights that may override this policy.

When you can request a refund

You are entitled to request a refund if any of the following apply:

• You were charged after you submitted a valid cancellation request.
• You were charged without your explicit consent or clear notice.
• Aweber made misleading claims about the service that caused you to subscribe.
• The service was unavailable for a significant period during your billing cycle.
• You can prove you cancelled within a cooling-off period (if applicable to your purchase).

Under the Consumer Act of the Philippines, you have the right to dispute charges with your credit card company. Contact your bank or card issuer and request a chargeback or dispute. Provide your screenshots of the cancellation confirmation and your credit card statement showing the disputed charge. Your bank will investigate and may reverse the charge in your favor.

How to request a refund directly from aweber

Email Aweber's support team and include the following information:

• Your full name and account email address.
• Your billing date and the amount you were charged.
• A clear explanation of why you believe you deserve a refund.
• Screenshots of your cancellation confirmation.
• Your credit card statement showing the disputed charge.

Send this email to Aweber's support address listed in the "Contact information" section at the end of this guide. Stopee recommends using a method that creates a read receipt so you know Aweber received your request. Allow 5 to 10 business days for a response. If Aweber refuses to refund you, escalate the dispute to your credit card issuer immediately.

Aweber pricing and how much you might save

Understanding Aweber's pricing helps you calculate how much you will save by cancelling.

If you were on the Lite plan, cancelling saves you ₱848 per month or ₱10,176 per year. If you were on Plus, cancelling saves you ₱1,695 per month or ₱20,340 per year. These savings add up quickly, especially if you are not actively using the platform.

What happens after you cancel aweber

Cancelling is not the same as deleting. Knowing what comes next helps you avoid surprises or lost data.

Access and data retention

Once your cancellation takes effect on your next billing date, you lose access to paid features immediately. You can no longer send campaigns, create automations, or access advanced reports. Your subscriber lists and email templates remain in the system, but Aweber has a policy of deleting all account data within 30 days after your account closes. This is why exporting your lists before cancelling is absolutely essential.

Pro tip: You can log back into your account to download your subscriber list and save your templates even after cancellation, but only during the 30-day grace period. After 30 days, the data is gone forever. Do this as soon as your cancellation is confirmed.

Downgrading to free instead of cancelling

If you want to keep an email marketing account but do not want to pay, you can downgrade to the Free plan instead of cancelling entirely. This keeps your data intact and allows you to send up to 3,000 emails per month to 500 subscribers. Many users downgrade during slow business periods and upgrade again when they need more capacity. If you choose this option, your charges stop immediately, and you retain access to a limited version of the platform.

Common mistakes that keep charges going

We know cancellation can feel frustrating when obstacles appear. Here are the traps that prevent users from successfully cancelling and how to avoid them.

Mistake 1: confusing app store cancellation with account cancellation

Many users cancel their Aweber subscription through Google Play or the App Store and assume the account is closed. It is not. You must cancel the app subscription and the account separately. Cancelling the app subscription stops the app store from billing you, but your account on Aweber.com may still be active and trying to charge you through a different payment method.

Mistake 2: not exporting your data before cancelling

Once your account closes and the 30-day grace period ends, Aweber deletes everything. You cannot recover subscriber lists, email templates, or campaign history. Always export your data first. Go to your account settings, find the export option, and download your subscriber list as a CSV file. Save it in at least two places.

Mistake 3: accepting a downgrade offer when you want to cancel

Aweber often prompts you to downgrade to Free instead of cancelling. If you click "Downgrade" by accident, you stay a customer, not a former customer. Your Free account is still tied to your payment method, and if you ever upgrade again, Aweber will resume charging you. If you truly want to leave, choose cancellation, not downgrade.

Mistake 4: not taking screenshots of every step

If Aweber continues to charge you after you cancelled, you need proof that you requested the cancellation. Screenshots of the confirmation page, your billing page showing cancellation status, and the date and time you submitted the request are all evidence. Without these, your dispute with your bank will be weaker.

Mistake 5: cancelling but not checking your next billing date

Cancellation is effective on your next billing date, not immediately. If you cancelled on the 10th but your billing date is the 25th, you will still be charged on the 25th. Note the exact billing date before you cancel so you know when charges will stop. If you see a charge after your cancellation was supposed to take effect, escalate immediately.

Aweber vs. alternative email marketing platforms

If you are cancelling Aweber because it does not fit your needs, consider these alternatives that may serve you better.

Before you switch, export your Aweber data and make sure your new platform can import subscriber lists and email history if needed. Many platforms offer free migrations to make the switch easier.

Cancellation checklist for aweber

Use this checklist to confirm you have completed every step of the cancellation process correctly.

• Logged into your Aweber account and navigated to billing settings.
• Checked your next billing date and made a note of it.
• Exported your subscriber lists and saved them in at least two locations.
• Exported your email templates and automations if you need them elsewhere.
• Took a screenshot of your current plan and billing page before cancelling.
• Clicked the "Close My Account" or "Cancel Subscription" button and completed all on-screen prompts.
• Took a final screenshot of the cancellation confirmation page showing the cancellation is effective on [date].
• Saved this cancellation confirmation screenshot to your computer and forwarded it to your email as a backup.
• Noted the date you cancelled and the confirmation number if one was provided.
• Waited until your next billing date to confirm no new charge appeared on your credit card statement.
• If you subscribed through the App Store or Google Play, cancelled the subscription through that app store separately.
• Kept all screenshots and documentation for at least 12 months in case you need to dispute a charge with your bank.

How stopee helps you cancel and stay protected

Stopee (stopee.com) provides clear, step-by-step guides for cancelling subscriptions and protecting your consumer rights. We have helped thousands of users navigate platforms like Aweber, understand their billing rights, and recover refunds when companies continue charging after cancellation.

Our role is to empower you with the information and confidence to cancel on your terms, not on the company's terms. Stopee advocates for your rights under the Consumer Act of the Philippines and connects you with resources when you need to escalate a billing dispute. Whether you need to cancel today or prepare for cancellation in the future, Stopee is your trusted source for honest, practical guidance.

Contact information and escalation

If your cancellation does not take effect or if Aweber continues charging you after you have submitted a valid cancellation request, use these contact methods to escalate your case.

Aweber customer support

Email: support@aweber.com

Website contact form: aweber.com/contact

Response time: Typically 24 to 48 hours

Aweber mailing address

Aweber Communications, Inc.
4275 County Line Road
Chalfont, Pennsylvania 18914
United States

Send formal cancellation or refund requests to this address via registered mail if you want a documented paper trail.

Escalate to philippine authorities

If Aweber refuses to honor your cancellation or continues to charge you after cancellation is confirmed, you have the right to file a complaint under the Consumer Act of the Philippines (Republic Act No. 7394).

Department of Trade and Industry (DTI) Consumer Complaints Division:
Hotline: 1-386 (in the Philippines)
Website: dti.gov.ph
Email: ccb@dti.gov.ph

You can also dispute the charge directly with your credit card issuer. Contact your bank and request a chargeback, providing your cancellation confirmation screenshot and credit card statement as evidence.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Visit stopee.com today to access more guides, share your experience, and get support if you encounter resistance when trying to cancel Aweber or any other service.